Recent Reviews from AutoNation Honda Chandler

Went in last friday to check out a 2015 Honda Pilot for my wife. 5 stars for sales team, 1 star for finance. Devon Labuda was a sales rep. He was awesome. Very laid back and informative. My kids even commented how much they liked him. Then our finance rep Anthony Sosa came out and everything went to crap. He continually pushed a 4.25% interest rate. I called my bank on the spot and they said depending on length of loan either 2.99% or 3.24%. Anthony said he would send the loan to my bank along with others and get back to us with the final rate. It's been a week and we still haven't heard anything. I contacted my bank on Monday and they said they have approved us but the dealer would let us know the interest rate and info. My wife called and left a message for Anthony Sosa on Tuesday this week and we still have not received a phone call or a message if he tried to call. I'm not too worried about that because we can refinance with our bank on our own. While in the finance office, Anthony pushed warranties ad nauseum. It felt like he was just going to push warranties until my kids had a meltdown and we just agree to it. He would constantly bring up the monthly payment with the warranty included without telling us what the payments were without the warranty, even stating our monthly payment with the warranty even though nothing was mentioned about warranties at that time. Then he would argue with me about the cost of repairs like a scare tactic which was absurd because I currently have 3 Honda's and my brother in law is a Master Tech at another dealership so I have a lot of knowledge on costs of repair and maintenance. Repairing an AC system went from $1500 to $2000 to $3000 according to Anthony in just a couple minutes. When he finally understood we weren't interested in any warranties, Anthony's demeanor changed and he would fling the paperwork across the desk. If we hadn't already invested so much time I would have walked out without purchasing the car. I would suggest requesting a different finance advisor if you are given Anthony Sosa. I understand pushing sales, but if a customer declines 5, 6, 7 times it is time to move on.

David McManaway II Apr 13, 2018

Came in for “ quick oil change “ on express service, called before headed and ask what the wait time was? I was told 1 to 1/12 hrs, seems reasonable for Dealerservice. arrived at 12:19 Pm and was told same waiting time. I told them Please dont wash my car as I just did detailed service at carwash, young lady said it was no problem. Then I headed to customer lounge and waited there, after 2 Hrs and by now the car who pulled ahead of me was well released about 30 mins ago, was told it would be little more wait. I kept going outside and check and my car, my car was no where to be seen. After going back and forth several times, I was told it would be ready shortly, now its been 3 hours I been in dealer for quick express oil change, at 3:49 I saw my car parked outside, so I knocked on young lady’s window, which she didn’t like me disturbing her, I said excuse me can I please get my paperworks I need to pay and leave, ( I am a manager and left on long lunch break to do this service) she finally after sending an Email got my paperwork’s ready, I noticed she changed the time that I got my car to 2:49 which was 1 hour before I actually got my car, ( seems fishy, I wonder if she forgot about me) when I paid my receipt showed exact time 3:49 Pm ( she probably didn’t know cashier is different Dep and she will be caught on her time discrepancy), now when i got tomy car noticed despite wat I requested it was put through carwash and windows were all dirty, and my detail carwash money I paid that day just went down drain, I just wasted 3 1/2 hours at dealer. This was most horrible customer service I had experience in a very long time. I will not recommend this dealer service at all, it was my last time going there. I wish they would follow my direction and I wish my service advisor was little more friendly and more open. I loved this place and been taking my 2 Honda, my extended family have been going here over the course of years, but they just lost my business. I will choose walmart oil change over these guys. Manager: please train your employees better, when one makes mistakes its OkBUT to apologize and if you are running late on service please let customer know, I would have been happy to leave and come back another time if i was told 3/12 hours wait was expected, they clearly forgot about my car and waisted my precious time, it is NOT acceptable. Worse would be receiving a general response to call Gm if I wanted a positive experience! You already had the opportunity so please train and retrain your staff, this should takecare of problem. Thank you,

kamran kamranian Apr 4, 2018

I recently moved from California to Tempe, AZ to attend ASU. First the first month of living here, I just used Uber to get to work, school, or anywhere I needed to be. Unfortunately, that started to add up quickly, so I decided to invest in a new car so that I can commute comfortably. I went to many dealerships, but couldn't find a good enough deal on any of the cars that I had in mind. I ended up at AutoNation Honda Chandler. I started to look around and see what was available, until Sage came by. He helped my mom and I find some cars that fit what I described I was looking for, but didn't really see anything that really fit the part. He then explained to us that leasing might be a better option. I had heard around from others that leasing usually isn't a good idea and to generally stay away from it, so I told him I wasn't really interested in that. He understood, and showed us a few more cars. He later mentioned again that leasing might be a better option but this time he also mentioned that Honda had added new programs for leasing, and they sounded very interesting. I decided to at least check them out, so he took us around the back. behind the main building were rows and rows of all the amazing new vehicles they had. He showed me around until we found the new 2018 Accord. He did a great job showing me the car and explaining to me all the incredible new features it had. It wasn't too long before we took it on a test drive, and it was wonderful. I got to really test out all the features, the turbo, and the all around stunning performance. I had a terrific test drive and came back excited. I knew that this was the car I wanted. So my mom and I told him that wanted to discuss the numbers on this car and see what we had to work with. Sage did an excellent job with truly listening to our concerns and situation, and worked with us on everything we had asked. He even spoke with his General Sales Manager to see what he could do to get us a better deal, even for the numerous times we had asked. The General Sales Manager had come out to speak to us personally and help us come to a comfortable price for the car, which was extremely helpful. After discussing with my mom about if it was worth it or not, we found it to be a great deal for an amazing car, so we went ahead and signed for the car. Sage did an astounding job helping us with every step and truly treating us like family, rather than a salesman just trying to make a sale. He let me know that I could come in any time if I needed any sort of help with the car or the lease and that he would do his best to help me in any way he could. I'm very happy to say that I love my beautifully designed and engineered 2018 Honda Accord. My overall experience at this Honda dealership was absolutely wonderful thanks to Sage who was truly genuine and sincere, along with their very cooperative General Sales Manager, and the overall accommodating establishment. Thank you!

AJ Jan 25, 2018

After returning back to AZ from my summer trip visiting my children in NJ and MI, the a/c on my 2010 Honda Insight decided not to work anymore. I called Auto Nation Honda Chandler and made an appointment to have it repaired, have the air bag recall taken care of and what ever other updates needed to be done due to the normal upkeep. I always made sure to do the updates when they were due. I left the car at the dealership and later received a callfrom the service department, and was told the computer was dying and would need to be replaced at $1500. Being a recent widow, limited income, I was panicked because I didn't have the money for the repairs, plus since the car is almost 9 years old, the hybrid batteries were soon going to also come into play to be replaced, costing at least $4000. Not wanting to put all this money into a used car I asked if there was a way for me to either buy a car at a low payment or even lease a car with a low price. The salesperson gave me a call and she was able to do a quote on a 2017 Honda Civic, .9% interest, no money down, great trade in value on my Insight since it only had 74000 miles on it. I looked over the quote, slept on it and then called the sales rep and told her I would do it. She asked me what color, I told her and she asked me when I could come test drive and do paperwork. I told her I didn't want to spend 5 hours in the dealership doing paperwork and she said I wouldn't, 1 1/2 hours tops. I went right over, test drove the car, the paperwork was basically ready and waiting for me and after 1 1/2 hours I drove out of there with a new car that had only 14 miles on it (6 of which I had put on it doing the test drive) with payments lower than my son-in-law could believe. Thank you Honda Service Department and Sales Rep for helping me make buying this care as simple and easy as you could. I love my Civic and offer people rides to go shopping with me all the time so they can see my car. :-)

Sharon L. Schmehl Flora-Thiel Nov 6, 2017

I purchased my CRV on a very busy Saturday, September 2. I was there for over 6 hours just trying to negotiate the deal and wait my turn for financing. I was told they were so busy that I would not be able to take the car home unless I wanted to wait another 3 hours. I told them I would come back, but it took so long with financing that the car was ready to leave when I was done. It still needed body molding and a bumper appliqué added, but the salesman explained that those parts would have to be ordered and service would call me to set up an appointment to add those parts. I was walked out to a garage and handed the keys and told they were too busy to review the car. If I would just sign a paper saying the salesman reviewed the car, that the he would schedule some time to review the car with me at a future date. So I drove away not fully understanding how many of the electronics worked or how to pair my cell phone, etc. Two weeks later no one had called me to add the additional parts, so I left numerous messages and finally connected with someone from parts only to find out the parts were never ordered, so it would be a few days before they could schedule the appointment. Once the parts arrived I took the car in and left it only to receive a call later in the day saying the body moldings were the wrong color and they would have to replace them another day. Finance was supposed to call me and finalize the finance rate and never did until I called several times and he promised me another tank of gas for my troubles....I am still waiting for that tank of gas! The salesman called me after almost a month and explained that he never received my messages and asked when I had time to review the car, because he was now in a different department his time would be limited. I work a job and my hours are not conducive to his new schedule, so I have been looking at the owners manual and with trial and error, I am figuring the car out on my own. He also asked if I had attended the new owners dinner and I explained that I did not know about the new owners dinner. It is not late October and I am regretful of my purchase at AutoNation. I waited to write a review so I could make sure I was not being over reactive, but I cannot wait to go back to Right Toyota where I have purchased 4 cars and had the most amazing experiences. I give two stars because the CRV is a nice car, but the buying experience at Auto Nation has not been so nice!

Jeffrey Plemons Oct 24, 2017

Not the most customer focused dealership but great prices. Had a very easy transaction and a very good price on the vehicle we bought. Spent a lot of time waiting though and the customer service was a bit subpar. We worked hard to save up the money we did to pay cash for our car and it was a big deal to our family but they could really care less and even made a comment about the features with "these older cars" and it was a 2013. We had to chase down our salesman a couple times to get more information on something as well. This was a big deal for our family and they didn't seem to care too much about that and just wanted to finish the sale and move on. I would give a lower score but the no haggle pricing is awesome, the salesman did drive us to Tempe to look at a couple other options, and their 250 mile 3 day return policy is nice. I would only go back if I found a vehicle there in the future at the lowest price but if I found a similarly priced vehicle elsewhere I don't think I would choose Autonation Honda Chandler. UPDATE: I wanted to update this review because I am having to drop the rating I previously gave. They advised that their used vehicles pass some kind of detailed multifaceted inspection process before being put on the lot. We purchased our 2013 vehicle only a couple days ago yet already have issues with it. Being rushed by the salesman, and with it being hot out, we didn't rev the vehicle with the A/C off so we missed it but the engine makes rattle/buzzing noises when revving. This wasn't noticed until now. We also have a turn signal out which we thought would just be a burnt out bulb but it is actually some type of electrical issue that needs to be fixed. I can't believe this vehicle got passed any kind of inspection process. And now I have to try to figure out how to fix it. We were so excited to finally get the car we worked so hard to save up and pay cash for, trusted the dealer being that they are a big organization, but only ended up walking away with more problems. I am now out of luck and trying to figure out what to do because it is a used vehicle with no warranty. Please beware, their inspection process is apparently subpar and they will sell you a vehicle without really caring to go through it with you. I am blown away by the churn and burn service here. I had hoped so desperately that we had found a new go to dealership for purchases and service. UPDATE: Received a response following post about a week later advising to call the GM to talk about the issue. Spoke with the GM, Mark, who asked what my issues were (kind of figured they would know about this but review reply to contact GM must of been just a cookie cutter response). Advised GM of customer service issue and mechanical issue even though the vehicle had what they refer to as a "strenuous" inspection. He didn't address the customer service issue at all and didn't even care to get my info on what happened, just said that we could bring the vehicle in to get the turn signal fixed for free and nothing about the engine sound. Advised I already fixed it all at Earnhardt Honda because I concerned they may miss something again and I am on the other side of town. To which he chuckled a bit and advised that he was glad we got it all resolved. So no real attempt to make amends for the poor experience beyond "we can fix your blinker". Just some contact a week plus after the sale advising broken turn signals are a safety issue and they don't put that stuff on their lot. Granted it was a tech that missed these issues not the sales or GM staff. But ended up being more put off more by the GM than anyone else by the very lacking attempt to even sincerely apologize about our experience. Just be aware they are a volume dealership and if you want a new car for a good price via the fastest experience possible they may work fine. If you are looking for a bit more customer service, a quality used car that won't need immediate work, and a decent service department, then you may want to look elsewhere. It's unfortunate.

Cody Peterson Oct 9, 2017

I spent an entire day at Auto Nation Honda before purchasing my BRAND NEW 2017 Honda Civic SI. I have no complaints about the customer service that day. I was to take the car back the following week to have a small blemish removed on the trunk that I noticed prior to purchase. No big deal. However, sometime over that next week, I noticed a large chunk of sealant that had been painted over on the passenger rear door. Being a brand new vehicle, this is something the factory or at least the dealership should have noticed during inspection and prior to being put on their lot for sale. I pointed out the passenger rear door when I took the vehicle in for the small blemish on the trunk. The Service Writer who helped me said they would take care of it, and I left. Two days later, I had not received any updates on the status of my vehicle so I decided to call. I was told to come pick up my vehicle because they would not be able to service it for another week due to needing the entire door repainted. That day, I left work early to go pick up my vehicle. I was upset about the entire door needing to be repainted on my brand new car so I decided to speak with a Manager. After speaking with at least several people, I finally spoke with Ward. I asked him if I could just return the car and purchase another vehicle that was not "defective". Keep in mind I paid IN FULL and with CASH up front for this vehicle that had little to no miles on it. He told me no and decided to have to me speak with several others regarding the issue. One of the Service Advisors that I spoke with understood my frustration. He suggested trading my car for a different one, stating that he would want the same or money back if he was in my position. After arguing with me for about an hour, Ward took me to the Collision Department. I think he must have been anxious to clock out and go home. The employee I spoke with in the Collision Department told me that the door would NOT be repainted with factory paint. Ward continued arguing with me, stating that this sounds like a law suit for Honda and that the dealership has nothing to do with it. Ward sat me down with the man who sold me the car, Mike, and one other person. They asked me what else they could do other than swapping the car for a different one in order to keep me a satisfied customer. Ward offered me $6,000 back. I told him that did not seem fair and that I would accept $4,000. We agreed on $4,000, and I left with an appointment scheduled for the door to be repainted the following Monday. I dropped the car off on Monday and was given a rental vehicle. Three days passed with no status update on the car, and AGAIN I decided to call them myself. The Service Advisor informed me that the car would not be painted until Friday morning and would be done and available for pick up the same day. When I went to go pick up my vehicle on Friday, I was expecting a check for $4,000 as we agreed upon the week prior. We went out to the car to inspect the paint job. Not only was the defective part of the door still visible, but the inside of that door had been scratched where they took the door panel off to remove the door handle. So not only was I unsatisfied with the paint job, but now there is even more damage than there was to begin with. The Collision Center said that they would fix the inside of the door. I took my vehicle to have one problem fixed and left with yet another problem and expected to return for it to be serviced again. The Service Advisor told me that I would NOT be issued any type of refund (the $4,000 as discussed previously), but that they could offer me free oil changes. At this point, I needed to get home so I left with no coupons for the free oil changes and was told they would be in contact with me. During my entire drive home, the car smelled of paint fumes, making me feel very nauseous. It's been 2 weeks and I still have not heard from anyone. If you are looking to purchase a brand new vehicle, especially an expensive high-end vehicle, I suggest you TAKE YOUR BUSINESS ELSEWHERE!

Crypto Dale Sep 12, 2017

My Mom and I spent an entire day at Auto Nation Honda before purchasing my BRAND NEW 2017 Honda Civic SI. We have no complaints about the customer service that day. I was supposed to take the car back the following week to have a small blemish removed on the trunk that I noticed prior to purchasing the vehicle. No big deal. However, sometime over that next week, I noticed a large chunk of sealant that had been painted over on the passenger rear door. Being a brand new vehicle, this is something the factory or at least the dealership should have noticed during inspection and prior to being put on their lot for sale. I pointed out the passenger rear door when I took the vehicle in for the small blemish on the trunk. The Service Writer who helped me said they would take care of it, and I left (without my vehicle). Two days later, I had not received a phone call or any updates on the status of my vehicle so I decided to call. I was told to come pick up my vehicle because they would not be able to service it for another week due to them needing to repaint the entire door. That day, I left work early to go pick up my vehicle. I was upset about the entire door needing to be repainted on my brand new car so I decided to speak with a Manager. After speaking with at least 3 different people, I finally spoke with Ward. I asked him if I could just return the car and purchase another vehicle that was not "defective". Keep in mind I paid IN FULL and with CASH up front for this vehicle that had little to no miles on it. He told me no and decided to have to me speak with several other people regarding the issue. One of the Service Advisors that I spoke with understood my frustration. He suggested trading my car for a different one, stating that he would want the same or money back if he was in my position. After arguing with me for about an hour, Ward took me to the Collision Department. I think he must have been anxious to clock out and go home. The employee I spoke with in the Collision Department told me that the door would NOT be repainted with factory paint, therefore proving my point that the car will no longer be "brand new". Ward continued arguing with me, stating that this sounds like a law suit for Honda and that the dealership has nothing to do with it. Again, this is something that was overlooked by both the factory and the dealership before selling the car to me as a brand new vehicle. Ward sat me down with the man who sold me the car, Mike, and one other person. They asked me what else they could do other than swapping the car for a different one in order to keep me a satisfied customer. Ward offered me $6,000 back. I told him that did not seem fair and that I would accept $4,000. We agreed on $4,000, and I left with an appointment scheduled for the door to be repainted the following Monday. I dropped the car off on Monday and was given a rental vehicle. Three days passed with no status update on the car, and AGAIN I decided to call them myself. The Service Advisor informed me that the car would not be painted until Friday morning and would be done and available for pick up the same day. When I went to go pick up my vehicle on Friday, I was expecting a check for $4,000 as we agreed upon the week prior. We went out to the car to inspect the paint job. Not only was the defective part of the door still visible, but the inside of that door had been scratched where they took the door panel off to remove the door handle. So not only was I unsatisfied with the paint job, but now there is even more damage than there was to begin with. The Collision Center said that they would fix the inside of the door. I took my vehicle to have one problem fixed and left with yet another problem and expected to return for it to be serviced again. The Service Advisor told me that I would NOT be issued any type of refund (the $4,000 as discussed previously), but that they could offer me free oil changes. At this point, I needed to get home so I left with no coupons for the free oil changes and was told they would be in contact with me. During my entire drive home, the car smelled of paint fumes, making me feel very nauseous. It's been 2 weeks and I still have not heard from anyone. If you are looking to purchase a brand new vehicle, especially an expensive high-end vehicle, I suggest you TAKE YOUR BUSINESS ELSEWHERE!

Ty Dale Sep 11, 2017

I have been shopping for a Honda Civic for our daughter and found one I liked on the website for San Tan Honda. I sent in a request for additional information and was contacted by Stacey Craft. He provided me with pricing right away and I was very interested so he scheduled a 6:30 pm appointment for me and my wife to come test drive it. EVERYTHING WENT DOWN HILL FROM THERE!! When we arrived at 6:25 pm we went to the desk in the showroom like Stacey had asked us to do and ask for him. We were informed that Stacey left 2 hours ago. WHAT!! Then it gets better...It was like kids fighting over who could help us, the regular sales team or the internet sales team. Finally a gentleman agreed to help us and pulled the very hot vehicle up front for the test drive. My wife and I both liked it but we were still taken back by the lack of respect of Mr. Craft not to inform us he would not be there or have arranged for someone to be waiting for us. It gets even worse....as we are inspecting the car out front another sales person comes up and says he has someone who would like to test drive the car. The guy helping us says and I quote "are you guys gonna do something on this tonight?" I was so taken back and frustrated I said we will think about it. IT GETS EVEN WORSE....the next morning I get an email from Stacey asking if I had any pricing questions...nothing about not making his appointment. Sad thing for this dealership is we were prepared to buy!! I called the dealership the next morning a 9 am and asked for the General Manager Patrick Terhaar and was told he as out for the day. The receptionist then took all my information and assured me that she would email Patrick and the Internet Sales Manager and they would get back with me. As of today almost 30 hours later no call from a soul. This dealership clearly demonstrated they don't care about customers. So they not only lost a sale but they lost a service customer who has been using their service department for almost ten years. This is why we should support the local dealerships!!

H A Jun 23, 2017

On January 20, after completing our research we decided to purchase a 2017 Honda Civic Sedan EX-T MT. I submitted an online request. Patrick Terhaar was quick to respond and provided Sales Manager F. Ward Bizzell's information. I responded to both Patrick and Ward with details on our vehicle of choice. Soon after TJ (Thomas Johnson) sent us another email with a photo of the exact car on the lot that we requested. There was little negotiation online. The overall price was fair although I was looking for a little more off. Knowing the general price range, we secured financing through my company, made an appointment, and took time off of work to complete the transaction. TJ mentioned in his emails that our specific choice of vehicle was tough to come-by, and that he had a metallic blue version in Tucson. In each response, I explained the vehicle request I was making, and that metallic blue was not compelling. TJ's responded the same each time - that he would keep looking. I also explained in my emails that I wanted to complete the transaction when I arrived for the appointment. Finally, I specifically asked in email if there was anything else I needed to bring to conclude the transaction. Agreeing on the vehicle and cost, TJ went to work on finishing up the deal, in particular the financing. As mentioned earlier we already secured financing at a percent that Honda could not touch (3% below what was available through Honda). TJ wanted us to fill out the credit information. We pushed back, inquiring why we needed to fill out financing information when we already secured financing. TJ provided a less then stellar explanation about not actually needing it for financing. At this point, TJ went to his sales manager. After selling Honda's at Tameron Honda many years ago I recognize that a dealership can make money on the vehicle and on the financing of the vehicle. Honda and AutoNation are in business to make money. We want them to make money. At the same time, as a consumers, we want to secure the vehicle at the price we feel is fair so that we can pay for the vehicle and enjoy its use. Once the financing was off the table, TJ started to parade a host of managers to our spot. First was Tristen a sales manager. TJ introduced me as Tim (not my name). Tristen again started talking about the limited supply of Civic Sedan EX-T MTs (although they had supposedly already contacted the other dealer to get the vehicle). Then came Mike, who again explained the difficulty in getting the vehicle. Mike explained that his counterpart at the other dealership (in Avondale) was in the process of an inventory reconciliation. He explained that the process takes two hours, and we would know by 9 PM that same evening if the vehicle was still on their lot. At every stage, each manager would ask about the financing we received and the rate. I had an approval letter from my company including the price which I produced and quickly turned over to TJ. After the manager parade we were dismissed. TJ had not provided us any copies of the paperwork we had already signed (pricing and the financing paperwork that was not for any financing). After leaving the lot we realized this lack of signed paperwork and had to return for the documents. 13 hours later, we had heard nothing, and so I sent another email inquiring about the vehicle. At this point TJ stopped communicating with me, and started calling my wife. Later TJ would explain that this is because he only had my wife's phone number. Please remember that I had emailed TJ, Patrick, and Ward multiple times. Please also recall that we HAD to fill out financing paperwork which included both my cell and work numbers. TJ told my wife that the vehicle was no longer available - disappeared! Again he tried to talk her into another vehicle, at which point she said forget it. Not surprisingly, 30 minutes the sales manager called - my wife. The black Honda Civic Sedan EX-T MT in Avondale was suddenly available again. Amazing. We made a second appointment to go in and complete the paperwork. TJ took us to see the vehicle, and briefly went over a handful of check list items. At this point my wife noticed that the trunk tray of which we were told the Avondale dealership always adds to their vehicles was missing. Again, I sold cars, and so I know this can happen. I also know that parts will keep items like this in stock. Nevertheless, we were not leaving with the trunk tray that night. When we finally met David, the finance manager he opened with a ridiculous joke about the car buying process taking time and that he feels the same way about the insurance process (my profession). He then laughed and tried to shake my hand. In our 12 minutes in David’s office he referenced no less than four times that he rarely get's paid on time by my company (the one in which I had secured financing). He even went as far as to explain how he sold a car to the VP of our bank and that it took over a month for the VP to get my company to pay for the car. I find this hard to believe, not the delay, but the story itself. See my company has two financing arms. The AVPs and above (which would include VPs) all reside in Illinois. Why would a VP of a Fortune 50 company come to Arizona to purchase a Honda? Are there not Honda dealerships between IL and AZ? This yarn, at best, was a fabrication, and in no way do I appreciate this about the company I am employed through. With each telling of how it is impossible to get financing timely through my company David would then go on to say that we would have to bring the car back and that we would have to be financed through Honda. David also did not realize that he shorted us the two days of the weekend to get the payment to Honda, and had to redo some paperwork. If we did not catch this, then it was practically guaranteed that we would not have had the money to Honda by David's deadline. Before leaving the office we inquired when he would be in to fax the necessary paper to my company so as to receive his payment in time. David said he would be in at 10 AM. I specifically asked when he would have the paperwork to my company. David's response was BY 11 AM. I specifically said that I would contact my company at noon to make sure they received the necessary paper to send him the check. At this point, a very nice sales manager approached about our experience. We explained the poor experience. Unfortunately, I do not have that sales managers card or name. He was present the night of January 25 at 8 PM. Hats off to that sales manager. He was caring and listened. At 12:30 PM January 26 we contacted my company's finance department. Do you think my company had the paperwork? NOPE! I spent the next 45 minutes of my lunch (if you are counting this is my third work interruption) trying to figure out what paperwork was needed, make copies, and fax. My company worked with me flawlessly and with excellence. I was guaranteed that the payment would be at the Honda dealership on February 2. February 2 came. Did David, who took the time to spin a yarn about VPs from my company who don't reside in this state, or who took the time to tell us at least four times about how my company does not pay on time, call us to tell us the check was received? NOPE! However, between leaving the dealership and February 2 we received two emails asking us to review our experience. I finally returned an email to TJ explaining that instead of asking for our review that he should work on getting us the trunk tray that magically disappeared from the car that had magically disappeared. TJ responded that the trunk tray finally arrived and we could get it February 3. My wife took the car up and had the tray put in. Again, wonderful experience with service. What is funny about this is that the next day we received a call from your parts department saying that trunk tray we had "ordered" had been waiting for installation. Two trunk trays on the vehicle that was supposed to have a trunk tray - huh? Here is the deal. This was a ridiculous experience that did not need to go this way from the start. Only one car in the state of AZ meeting our criteria - not true. Not asking about financing and then becoming indignant about getting us the vehicle of our choice - not our problem. The ridiculousness of David - well just ridiculous. I will potentially have bought and/or leased three vehicles from your company, you should never treat someone like a one-time-sale. When we turn in our current lease we will not stand for this run-around and poor customer experience. The effort put into this sale was way too high. We have read your other responses below. I am not taking more time to visit with your GM. If your GM wants to visit with me, I would be happy to speak with them, however, on this deal, there is not much more to say. You have dates, times, and details. I can only hope when we turn in our lease you will take our business seriously.

Rich-Lauri Pudleiner Feb 11, 2017

My wife and I went into the store to lease our 4th Honda Odyssey on January 4th. It was our third Odyssey purchase from this location in the last 9 years. I have also leased a Ridgeline from this store 3 times over the last 9 years. We have always had a positive experience in our previous dealings here. I had made a phone call the previous week and scheduled the turn in of our older Odyssey with sales manager Ward Bizzell at 9:30 AM. We showed up at the agreed upon time to find that Mr. Bizzell was not in so we were, I guess, given to a random salesman Alan Garcia Aros. Alan was a very nice man and did his best to help us although we were disappointed that it was like starting from scratch as he had no knowledge or file of our previous purchases with Honda. I had gone through that process on the phone the week before. Alan was able to find our account and we began looking for a van on site. The selection, especially in terms of color, was quite limited, but we did eventually find a van we liked although it turned out to be a 2016 model not a 2017. We began the purchase process. It was like starting from scratch as they had to run our credit scores again, etc. After having been with them for so long having never missed a payment I thought they would "know" us better but apparently it's just part of the process. In previous situations with this dealership (prior to it being an Auto Nation facility I believe) they had waived any fees I had on overage miles on the previous lease since I was leasing again, but this time a different "manager" told me they could not do that and they weren't sure how it could have done previously because the contract between myself and Honda Finance was none of their business essentially. Either way, in my memory, I had never paid for overage due to my loyalty but this time I will be. We thought it took an abnormal amount of time for them to get all the paperwork ready for us to sign. In fact, there was such a lag time between picking the car and signing docs that Alan had the time to show us a big binder of pictures of his family and personal life which I'm guessing was an attempt to make a personal connection with the customer so we might bring future business back to him. My wife went through the book with him, but quite frankly I was annoyed with how long we were waiting and the overage charge so I found the binder of personal pictures as just a ploy to distract me from slow customer service. After Alan leaving and perhaps another 30 minutes of waiting, I finally asked the receptionist up front if she could get Alan back up to the front as by this time we were in a hurry to be other places. Shortly thereafter they came out to get us. When we finally got in to do the signing the process went very smooth and the gentleman that helped us with that process was really good. Just couldn't understand why it took so long to get us to the back for signing since it was a seemingly quiet weekday. The signing process itself only took 5-10 minutes. We were now rushing when we went out to our new vehicle, but were delayed again when Alan was trying to put on the temporary plates with a crescent wrench rather than having a socket wrench that would have made the "job" extremely easy. We finally left. Not angry. Just disappointed in our experience this time versus previous times. Our new van has the DVD player in it. It came with two sets of headphones. I called Alan this morning to see if I could get an extra set of headphones since we have 3 kids. I was told I could get one in the service department gift shop for $100. My Ridgeline lease is up this summer. This experience is at minimum a cause for pause in where I want to do future business with this dealership. I rarely write Internet reviews, but felt this one was necessary. I feel that I have been loyal to this Honda dealership but this time I was treated like a stranger off the street. Average experience at best.

Justin Hastings Jan 6, 2017

The car buying process was pretty straight forward and simple. Peter Drakes was quite helpful / knowledgeable and even provided a courtesy drive of my vehicle back to my home (since I didn’t trade in and didn’t have anybody with me to drive it back). It was very much appreciated. Both Peter and manager seemed genuine and sincere to my concerns and the negotiations. The manager secured a good finance percent (but disappointed that like other manufactures, Honda doesn’t offer 0% option). I feel we both gave up a little to make a mutually positive deal. Finance Department really pushed the extras (vehicle protection, warranty, etc.) … I’m thinking margin wise, it’s a money maker. I did opt for some of the coverage, which may be a good thing since the vehicle has issues already. The speakers in the rear were vibrating excessively (not due to extreme bass). Service work took a solid 4 hours. In addition, the connection between smart phone and car not consistent, phone calls get dropped. Also, the entire audio system failed … could not connect to phone playlists, Sirus XM would not work, and it would not even play AM / FM Radio. How can the AM/FM not work? Had to turn off vehicle to get it to reset and start working again. Service department could not duplicate and advised to bring it back when it’s malfunctioning or wait till Honda comes out with a new software update, which may fix the issue. A week later the sunroof would not open. Again had to turn off vehicle to get it to reset and start working again. Haven’t taken it back for the sunroof issue yet, since it does not occur every time. Not overly impressed with the Service since it will mean additional trips back. They offered courtesy car wash, which is great. Except no effort was put into actually cleaning it … very visible dirt was on the sides, front and back. They sprayed the wheels to make them shine, so they had to notice the dirt, but did not clean. I pointed this out to the Service Manager working with me and she offered to have it re-washed with a 20 min wait. I just waited 4 hours for my car to be completed, I did not have the patience for another 20 mins. On the topic of cleaning, it was obvious that the repair technician needed to be in the back seat in order to correct the speaker vibration issue. It was unfortunate that the dirt from his clothing got on the leather (light tan leather so it was easily detected). How do I know it was from the repair? The car was less than a month old and nobody even had sat in the back of the car yet. Easily cleaned up, but seemed a little careless.

Jeff Wudi Dec 15, 2016

Dear AutoNation Honda (specifically Steve in the service center) We bought a used Chevrolet Impala as my little brothers first car back in December of 2015 and had a wonderful experience. We walked in, knew what we wanted, and left with an amazing deal and an extended warranty. Unfortunately, the car ran into some issues regarding the drivers seat. We brought it into the service center at Honda to have it serviced assuming that's where it needed to be taken because that's where it was bought, they graciously took the car, gave us a rental, and assured us that the issue would be taken care of. Obviously, life is all about ambiguity and shortly before the car problem occurred, my older sister with Down Syndrome was admitted into the ICU due to hemorrhaging in her lungs, she flatlined three times in one night and remained in the ICU for 5 weeks and is still in the hospital pending open heart surgery. Clearly, the last thing we needed was a car issue, but we were confident it would be taken care of at Honda. A few weeks had passed, and after several unanswered and unreturned calls made by my parents, we began to grow weary of whether or not the car was actually being serviced. After two months of the car being in the service center and maybe six returned calls from Steve out of the 30+ we made (we have screen shots of the calls) the car was finally "fixed". Not only fixed though, Steve assured us that it had been washed as well. So today, we arrive at the service center to pick up the car and instead of Steve coming out to greet us (considering he had been the one we dealt with directly for the past two months) we were handed the keys and told that Steve would mail us the paperwork. We were fine with that and ready to go about our day only to find out that the seat (the original reason the car was needing service) had not been fixed! My mom kindly asked for Steve to come out and talk to us, so he does. He comes out with a big smile on his face, and introduces himself as "the guy who did all that work for free." Well Steve, the seat is still broken. Once my mom points out the obvious issue and also mentions that the car had not been washed, he claimed to have not known anything about the seat being broken, and the reason the car was dirty was because we waited a week to come pick it up. Well Steve, you waited two months with only six returned calls to give the car back to us, so excuse us for needing to take a week to find time between hospital visits and work and school and eating and sleeping to come pick the car up. Steve then goes on to tell us that we need to take it to Chevrolet for them to do the service. That's fine and dandy, but why didn't you tell us that a month ago? So my mom being slightly frustrated mentions that this was not the customer service she had expected to receive. Steve then proceeds to yell at my mom in the middle of the service center in front of several other customers "I am done talking customer service with you. You have done nothing but take advantage of our customer service." Please Steve, tell us how we have taken advantage of your customer service? Are you freaking kidding me? Then on top of Steve yelling at my mom, he continues to interrupt her, mocking her and telling her she can email his supervisor. Im just curious after being so aggressively accused of taking advantage of your "customer service" how did we actually take advantage? Please further explain, Steve. Because as far as I'm concerned, waiting two months for a car two be fixed with only six phone calls from you is not any sort of customer service. We did not ask for special treatment despite our current situation. We expected to be treated as customers of your establishment would be, and we were not. So Steve, I want to know, would you be okay with your wife/daughter/sister/mother being treated this way? Would you have yelled at my mom had my 6'3" dad been standing right next to her? Did you treat her in such an aggressive and demeaning way because she is a woman? I certainly hope not. I pray for people like you, Steve.

Nadia Manzo Oct 2, 2016

After conducting the research to lease a new vehicle, I decided on a Honda for value, reliability, quality, etc. I first visited a different Honda dealership to compare overall service & pricing between dealerships. The difference in customer service, pricing, "games", was night and day. I'll just say the "other" dealership did not impress me in the 2.5+ hours I spent with the Sales man. I knew which model, trim level, color combination, and options I wanted before I visited the dealership. I felt it was a simple sale for them, really. I wanted a basic trim level, no options, and a specific color combination for the right price. The other dealership's closest match was a different color combination, and even though I had made very clear that I was in no position to pay for "dealer add-ons" I felt patronized, when, the salesman presented the dealership's asking price for a vehicle I wasn't in love with in the first place. Then, he continued to press me to reveal the amount I was willing to put down as a down payment, and how much I was willing to pay for a monthly payment. I thanked him for his time, got up, and walked out of the dealership. Within a couple of hours I made my way to Autonation Honda Chandler for 'round 2'. What a difference! I walked in, was helped (not "attacked") by 1 sales individual, "Mason", and we promptly took a seat to discuss my desires for my visit. Within 10 minutes I was in the EXACT vehicle I wanted to test-drive (color combo & NO "dealer add-ons"). After the test-drive we sat down to talk 'numbers'. Fast-forward through a few back-and-forth trips by my sales man to the Finance Dept. Manager, and by the end of our time together (total time of a few hours), here's what I walked out with: the exact vehicle I wanted, at a down payment & monthly payment which I was "hopefully-expecting"), all with smiles on our end, as well as on the Dealer's side. Truly, exemplary service. My recommendation to the reader of this (very detailed) review, is to make up in your mind to visit a different dealership first, before coming here because you will see a vast difference in customer service and price... Or to save your time, just visit Honda of Chandler first and you'll get an amazing, if not the best deal.

AWDcrvOwner Jun 28, 2016

Hi Readers, I had a very bad experience today evening..I will leave it for you to decide. I went to buy a used /certified Honda Civic. The place was very busy. After waiting for almost 20-25 mins. I saw Mr.DAN. He took me to lot and showed me two 2013 models. He told me the price of the first was $14 thousand and odd with 22K mi and he told about the second car and said 59Kmi same variant and $14 thousand and odd. I asked him the reason for both cars priced at same when there is a big difference in miles.He said that`s what KBB says. He said auto nation dose not bargain and people pay the amount quoted on the sticker.I said there be a reason other than KBB. He asked me to find someone other dealer to by my car or find some other sales person and left me there and walk away. I reported this to one of the managers before leaving. I was not given any explanation for why this was done to me. I was given a brief business reason for the price difference, It was kind of him but it really did not help me then. I felt very bad and insulted. At that moment when I saw other customer were discussing with their sale reps and managers and were buying cars..I felt I was treated unfair. I took a Uber home. I shared the story with the driver..he said that his wife and himself had a bad experience here I would like to quote what a great man once said about customer service. "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so." I would still like to believe that auto nation Honda is a good place and dose business in a fair manner. I guess I was unfortunate and unlucky .I think because of few people in the company,the company is getting a bad name.I kindly request auto nation to take my feed back positively and work on customer service to give every one same good experience. Kindly dont take it in a usual way and respond with a standard politically correct response. I sincerely want auto nation to do well and reach higher goals. Thank you for your time to ready my post.

krishna palaparthi May 29, 2016

It's really difficult to give a good rating at this point. I bought my car in March (2013 Honda Accord) my first newest car bought. I was so excited and upon delivery of the vehicle I was told there was no one to help me go over my vehicle with me. I had to figure everything out on my own, from Bluetooth to all the buttons. I immediately called my finance guy and left him a message because he had already left, I noticed a battery light blinking. Never did I receive a call back, I never even received a thank you call from my salesman. I finally called service and set an appt, brought my vehicle in and it was the battery in the key fob. Maybe if my salesman would have called me we could have figured this out and had it taken care of at home let alone my vehicle shouldn't have been delivered to me without something so simple being checked. Fast forward to a few weeks ago and I receive an email from a Service Advisor welcoming me to AutoNation. I told her of my disappointment and she offered to have my vehicle brought in for a free detail (still new and pretty much spotless, but okay). I was brought by they Honda driver to Enterprise to get a vehicle, there is approximately 15 people in line and one employee working who has advised us there are no vehicles to rent out. What am I supposed to do? Did I forget to mention my temp tags expired 4/29. During all of this I got ahold of the finance guy because the title lady Mary wasn't helpful. He told me they never received my title from Honda. That's not my problem, get me my plates! Overall I'm disappointed with AutoNation and Enterprise. Why is AutoNation working with only one Enterprise location which is within a car wash and has no vehicles. I will be notifying corporate offices for both. Don't think I will ever be buying another vehicle from AutoNation. Side note: I worked in the auto industry in service and sales for over 7 years within a few different dealerships and I don't think we ever put our customers through this. To date, I've still not received a call from my salesman to ask me how my car is or thank me for my purchase. I extremely disheartened and would not recommend anyone to buy a car here. Danielle in service has been nice and I appreciate her trying to remedy an issue that was no fault of her own.

Karissa Ramirez May 13, 2016

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