Outstanding service by Scott Fort and his team on my '06 Ridgeline. I have always had my routine maintenance services or necessary repairs done at Honda AutoNation in Chandler. They keep my truck running superb, even as it surpasses 350,000 miles! Thank you.

Did what we asked for at a decent price and a little quicker than we expected.

Had a repeat excellent customer service experience with Scott Fort from the Service Department. I first had him as my Service Advisor back in Oct 2021. He was professional, detailed and friendly throughout my time there. He recently serviced my Pilot for a dealer recall that went very smoothly. No fuss, no upsell and no pressure. I highly recommend having Scott take care of your Honda! Cheers!

it was a great experience for me. The dealership is awesome. They worked with me they weren't pushy they listened to me. Awesome place to buy a car!!!

My daughter and I had a great experience, after scouring the valley for a used car for her. Tim, Ash, and Raul made our experience hassel free and stayed open late just to get the best deal on financing for her they could. Thanks for all you help.

Great dealership to get the deal done and get me out of there quickly. Everything was done electronically, which was nice. The vehicle I had originally chosen was being prepped and I changed my mind to another similar one last minute. They did not hesitate to make my changes. I would definitely recommend my sales guy (Telly) and the rest of the staff I interacted with.

Nico was such a huge help! Really awesome customer service skills and very quick on his feet.

This was actually my first service with Honda as I bought my car in August. I was very happy with my service visit with Ashton as he was kind, courteous and answered all my questions and concerns about my vehicle! The greeting was great, communication spectacular, clean waiting room, extended customer hours and friendly smiles was worth the trip to this dealer. I actually drove about 30 minutes from my house after having a having a bad experience with the Tempe Honda location which is 2 miles from my house. I will defiantly be scheduling my service appointments at this location and with Ashton in the future! BTW, Love the email content and reminders! Nice touch!!

Clem was great, and so was Ms. Lemke. I appreciate your support and am very happy with the process and with my car. Thanks so much!

Great experience in and out quick love our new car.

My husband and I were in the market for a new minivan. We found online what we were looking for so headed down to Honda AutoNation to check it out. Just for kicks we decided to just look at this other vehicle. While looking at that other vehicle Jordan happily greeted us. We discussed with him our wants and needs and where exactly you we needed a payment to be. Thanks to Jordan and Raul we had a got the perfect Honda Odyssey that fits us!

I have used AutoNation Honda Chandler to service my Accord for years. My service advisor, Lucas Nesler was honest and helpful. He fully explained the scope of the work and helped me apply a coupon to the bill. It was a fantastic experience.

The service team at the Honda in Gilbert is great. They make sure to inform me of every detail. I never felt pressured and they went out of their way to accommodate anyway they can.

I have bought 2 cars here so far and had a great experience both times. How many people can say that about a car dealership and a car salesman? I worked with Monti in internet sales and he was very helpful, knowledgeable and with no pressure. Their pricing is transparent with no junk fees added on like other dealerships. I give Monti and AutoNation 10 out of 10

Timothy Lee is top notch! He was very open and kept us informed at every stage of our recent Honda CRV purchase. From putting own a deposit to picking up the car and taking it home Tim was there for us and ensured that the process went smoothly. No BS! The price we were quoted was the price we paid. I highly recommend Timothy Lee and Autonation Honda and my rating is 5/5 stars. If you are in the market for a Honda then Timothy Lee and Autonation Honda are the way to go!

Kind and efficient!

These guys were great!! They were not pushy at all and let us know and feel that we were in charge of our own purchase. We loved the straightforward pricing. Blake was our sales representative and he was patient, helpful, and kind. If you are going to purchase a car go in and ask for Blake. If he is not available I’m sure you will meet one of the other super friendly people that were working there. After we purchased a used vehicle I took it in just to get it checked out and Matthew was our service representative what an awesome person I think it’s really neat that you get assigned someone to work with and it’s all about building relationships this dealership really has it together

The buying experience at Autonation Honda was actually a great one. I had a great salesman, (Monti in internet sales) and I never felt pressured. I appreciate that they gave me an out the door price and didn't try to tack on a bunch of junk fees. I have bought 2 cars from Autonation and Monti and both times was a good experience. I would recommend both of them to anyone looking for a new or used car. I am also incredibly happy with my beautiful Ridgeline. Definitely 5 stars!! Thanks again Monti

Autonation Honda chandler provided a friendly and no pressure environment when we were there, when usually car shopping is the opposite. They also made it easy to trade in our old vehicle. We are very grateful, and would recommend autonation honda to our friends!

Tom Hathaway was our service advisor and he was outstanding

Kyle help me out quickly, kept me informed, and checked my warranty when and made sure certain things were covered and informed me every step of the way.

Nico and the technician working on my car caught a problem that was missed at least 3 times previously. Very nice people and great attention to detail.

Timely Explained everything before hand Quoted amount prior to service

I had an excellent experience servicing my Honda. Michael was great and when I come back I’m booking with him again!

Edit 2022*: The service manager reached out to me regarding my negative experience and promised to take care of me personally. Will await the next trip to see if they can win me back which I'm hopeful after the positive conversation I had with the manager. Edit 2022: After a few years and after several amazing staff like my service advisor have left, Autonation Honda Chandler isn't a dealer I would recommend. They don't have enough staff to book and work on cars in a timely manner, you can't actually get them on the phone to ask questions or make an appointment, most of their service staff are unprofessional and immature and the dealership is gross compared to their competitors. The express waiting area is akin to dentist office in Tiajuana. While they did fix and service my vehicle this last time, I will be looking for another dealership in the future I think. It's a shame too, they really seemed to care about me and my car before and in the last year I dread taking it in. If I could only work with the service manager then I would consider coming back because having a 19 hot shot with zero respect for the customer working on a rare limited car is unacceptable. Just took my 2017 Civic Type R in for it's routine maintenance and Keith at the service department was fantastic! He engages in conversation, remembers what I've been up to and wants updates and most importantly takes care of my car with the best attitude and expert knowledge!

Just wasted an hour of the Suns playoff game thinking we were just waiting to sign paperwork and leave with our new car. After an hour, we were told the price we were given in person earlier in the day and over the phone prior to arriving was no longer valid because a “different manager” couldn’t approve it, so it would be $2500 more. Was also offered $5k less for my trade in than the suggested KBB trade in value. There’s a reason we have bought our last 2 vehicles online and we will continue to do so.

I have always driven Honda CAR only and bought new HONDA-CR -V EX-L a week ago. Love the ride, it’s smooth, comfortable and like all the features. No one can compete with the quality even with fancy features that you see in new cars these days

Ansul is one of the best salesperson I have came across in Honda dealership. I am buying my 3rd Honda Pilot today. I have purchased previous pilots from other local dealerships. Ansul has been very efficient, professional, and confident as a salesperson. The receptionist, Temperence, in the front has been very kind and caring. While Ansul is finalising the deal, Temperence has came not only to me but other potential buyers also asking if we need water or anything she can do for us. Overall, I am happy and have confidence in Ansul and this dealership. Ansul and Temperence get 10 stars.

Very prompt and excellent service by my Service Advisor Kyle Milnes for my HRV.

This is our 3rd purchase from Autonation Honda of Chandler. They exhibit excellent customer service and make the purchase process super easy. The staff is genuine, friendly, and no pressure. The facility is clean and offers lots of amenities while you wait. Telly worked with us to purchase a little Fiat 500 and he was so great! Thanks Telly!

Thank you Kyle for your assistance and continual updates on our Civic hybrid while the car was being serviced in the span of three days.

It was very easy to sell my car with AutoNation, I received a great offer, dropped off the vehicle and picked up my check. Thank you!

It took 3 hours for an oil change I had an appointment for.

I love the low key environment and Chris was the best! He truly listened to me and understood what I needed.

Great experience getting my oil changed at Honda auto nation. Collin was super helpful and friendly!

Went for an oil change but needed to wait 2 hours. Also, I inquired about a clock software glitch whereby the clock time cannot be set. The advisor insisted it would require $150 diagnostic from a tech. It is well known on Honda forums this a DST Honda issue on some models so why would I need to pay for a diagnosis? Slow and rookie experience this visit.

Brevin was informative, responsive and provided excellent service. Thank you!

Richard Ouellette was rude and not helpful at all

You know the true level of service commitment a dealer has when you are towed to it in a time of crisis (after a tire blow-out on the highway that could have been really bad). The service department treated me with understanding and empathy and prioritized my unscheduled repair. I will definitely consider buying a vehicle in the future even though I do not live close to it.

I had parts replaced.

If I could lower this to 0 stars I would, having my car serviced here was an absolute nightmare. I brought my car in for extended warranty work on paint. It has been my experience that Honda paint is notoriously troublesome. Both of my Hondas that I have owned have had paint problems. Luckily, Honda was willing to fix their poor product this time, however the process was lengthy, with zero follow up and zero quality control. The Honda dealership had my car for over a month. Two weeks into the process I was told that my car was all ready to go, only to show up to the dealership and one of the spots that I had noted in my initial visit, wasn't event touched. To fix the problem they had to send it back to the bodyshop, where it sat for another two weeks. It wasn't until I personally called the bodyshop that my car was finally found and returned to the dealership. After inspecting my exterior I was satisfied that the paint issue had been resolved, however when I got home, I found that the rear passenger side door handle had been broken in the process and they had replaced it with a new one, they left the old broken one in my back seat. I was never notified of this, and it’s evident that my car was not inspected after it was returned from the body shop. Repair issues aside, Additional frustration came from the beginning of the process. When I brought my car in initially, I was told they would need to photograph the paint issues and submit them for approval, once approved they could start work on my car. When I called later that afternoon to find out the status, I was told by the service advisor that my car had been sent to the bodyshop and they had already started working on it, but it would only take a couple of days. When I asked about a loaner car I was told I would not receive one, and that “none were available for me.” I had to fight to get one and I am glad I did otherwise I would have been without a car for an entire month. Additionally what I believe is the partial reason I actually received a loaner car is because I am 7 months pregnant and my father had to call the dealership after I was denied and explain the importance of why I could not be without a vehicle, and he was able to receive a different answer from them, magically they now had a car that I could use. The lack customer service and follow up of this service department is absolutely absurd, I will definitely think twice before I ever take my car here again or even if I ever purchase a Honda again.

Service was good and my attendant explained things well

Highly recommend. Start to finish it was clear that we were in good hands. Tim Greenback was clear, upfront, quick to respond, stayed in touch throughout, communicated the extra servicing the vehicle needed, and kept the process moving quickly on the day of. Granted some days are busier than others, but no doubt he would have pushed just the same on any other day. Thanks Tim! I'll be recommending you for sure.

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Matt was very helpful. Even though it took several hours, it was well worth the wait. A/C issues in the Phoenix Metropolitan Area is going to be an issue. They found the problem with the failed condenser. The set expectations with me and even took extra steps to figure out that there was an extended warranty on the part. I now have A/C again and am thrilled with the communication and service provided by Matt!

Great customer service with Jesus and also Eddie in finance really helped out a lot I love my new car. I would definitely refer family and friends to go to autonation Honda chandler

This a review of only my most recent experience and not my view of every experience with this dealership. I never leave reviews but felt Autonation can and should do better. Originally service advisor told me I was going to be there 1.5 hours for checking out my starter which was acting up. He told me to come back in a couple weeks when they had some of their their loaner fleet return and they could check the crank after it had sat overnight. The starter then actually died during the inspection. The service advisor told me the replacement for the starter was going to be a choice between ~$800 for one option to ~$1200 for the other. I was taken back because that's $120 part. Of course they upcharge, but felt better about the price that it also included the service charges. He said it was going to be another 5 hours and unfortunately their shuttle driver didn't show up. I couldn't get someone to pick me up so spent the whole day sitting uncomfortably on my phone until the battery was at 16%. My head hurt for looking at a screen so long and I was getting very antsy but tried to just be quiet and patient. Customers came and went and the service advisors of those other customers were saying "sorry to keep you waiting, we're comping the oil change". Thought my patience would be appreciated and rewarded, but nothing for me. I was irritated that they didn't offer me a Lyft or Uber home while I was waiting so I could have been more productive and comfortable on my weekend nor that they didn't offer me something like they were doing for the other customers. It also wasn't great that seeing my bill for replacing my starter was still over $850 with the service coupon I had. I felt like I should have been taken care of better for having to wait that long in their lounge because I couldn't get anything else accomplished that day. Whether or not shuttle drivers show up, they should make sure the people waiting in the lobby are doing okay and ask if they need to be taken home while they wait for the service to complete. I was there from 9:40 to 3:30 ish.

Easy, quick service with a terrific service tech, Dylan M.., helping me. Thank you. This young gentleman went above & beyond the call of duty re: providing me with the big-picture explanation of what maintenance my vehicle would undergo, but also, providing some personal favors to me having to do with interior care of my leather seating, & ding repair. Lastly, Dylan went beyond the capability of the dealership to provide me with transportation to & from the dealership to my home & back later in the day. This, when the service is down to one shuttle driver. Kudos to Tim & Elijah, as well, who jointly carried out the shuttle service. Dylan M. is the epitome of fine service that motivates loyalty, & the ultimate appreciation in customers who long for the good old days of "fine customer service." This was a great experience in spite of the cost! Thank you. ~Dave N.

Have an amazing car buying experience!!Jesus Cornejo took care of my husband and I. Highly recommend this dealership!!!

Scott has helped explain all questions I had and been very professional.

Idk if it's a glitch on the system or what but nobody ever answers at the parts department, they just keep you on a loop with the recording and options but nobody ever actually answers

I had a great experience with Matt helping me with general maintenance. I was pleased with the service and will definitely go back.

I was very pleasantly surprised by my experience at this dealership. It far surpassed my previous experience with a dealership across town. Attendant David Rose was extremely attentive and patiently explained what would happen setting my expectations. He far surpassed them. He was courteous and kind. He provided me with his number to call for the follow-up service. I'd go back again just because of his customer service.

David Rose is the guy to go to. he is patient and kind. he explained everything thoroughly and helped walk me through what was needed. I will go back again for sure just because of his customer service!!!

Rude salesmen. Rude sales managers.... not a pleasant experience trying to purchase a vehicle from them. Salesman will tell you one thing and do something else. Our phone conversation ended with "thank you I will take my business elsewhere

We’ve been dealing with Bruce Kral for almost 20 years! He’s always upfront and easy to work with. We love our new Pilot! Thanks for the great service when purchasing our new Honda.

Our salesperson Ash went out of his way to accommodate us with the purchase of of our new Honda Pilot. They were fair, straightforward and professional. Our finance person Annie got us a super low rate and saved us over $20 a month from our initial quote! Our daughter just bought her new car there and by treating us all excellent we returned and will recommend Auto Nation Honda to all our friends!

Service Advisor was extremely professional, courteous and knowledgeable. However, I had bring my vehicle to get repaired elsewhere. Honda’s repair prices are astronomical- 25% higher than all 3 of the other repair shops that I shopped, who by the way, will be using OEM parts and a certified technician to repair my vehicle. 25% may not sound like a lot- consider that 25% of my $2,000 repair bill is $500. Honda needs to stop price-gauging service customers. Their technicians aren’t “the best around” and their parts are readily available, as they are mass-produced. I appreciate the service advisor being so professional and courteous. It’s not his fault that his employer price-gauges.

Good service but the wait was really long even with an appointment and with only an oil change.

This is the 3rd car I have purchased from Bruce Kral at AutoNation. The service I received was excellent. I would recommend AutoNation to anyone.

excellent quick service every time I go there! the staff is amazing and friendly, always answer my questions!

very good and very prompt.

Great service and amazingly reliable cars.

Good experience. WiFi was working. Included coffee. i had my own place to work while I waited. They understand what’s important to their waiting customers… coffee, wifi, privacy. :)

Excellent service! Express Service Rep was friendly and knowledgeable, and pricing was reasonable. Thank you for taking care of my Honda Pilot!

Went for a test drive, came out buying a car. Tim Greenbank is an amazing salesperson. I will definitely go back to buy another/replacement car. Update 042922: went for my first oil change. Car was done in about 2 hours. Overall satisfied, would have liked quicker service.

My huge appreciation to the AN Honda Chandler Sales Manager Geoffrey Bunger for helping me to receive my undocumented free oil change service and to Selena Worl for her excellent accommodation last April 14th. Thank you and more power.

I have been buying cars for 60 years. Honda produces quality so there is no need to talk about that. What sets Auto Nation apart is their business model. They are completely transparent about the entire sales process from model selection to test drive and base and option pricing. I worked with a man named Bruce Krawl who was excellent in every way and especially at communicating his knowledge of the product. I recommend this dealer to anyone thinking about buying a Honda.

Ashton was friendly, thorough, and attentive. He had my oil change and tire rotation completed in less then a half hour. When he came to get me, I was shocked. I was very impressed by my level of service with him!

I know a lot of people find the dealerships to be more expensive than the quick oil changes places, but I have always had a great experience at Autonation Honda, and this visit was no different. Quick and easy with great service and an acceptable price.

Always a great experience. My rep was courteous, friendly, and thorough. Thank you.

we feel the most secure once is serviced and maintained from HONDA.

Update April 27, 2022: I'm happy to say that Honda has earned their star back for service this time. My service manager David was awesome. He was attentive, honest, professional, and friendly. He gave me a quote on new tires that was fair and the tires he recommended seemed to be honest and a good balance between price and performance. He even took the time to look up my past record on some things they found during the service this time. I'm coming back! Update July 9, 2021: Unfortunately, I'm removing one star after my latest service appointment experience. First, they had no indication that their shuttle service was unavailable. It's not noted on their website nor is there any visible signage on the property. I was discussing with the service manager on whether to wait or take that shuttle during the regular service and he never said one word about the shuttle being unavailable. I was not informed that I needed to find my own ride until I needed to leave my car overnight for major repairs. It's not a big deal but it would have been nice to know upfront to be prepared. I felt somewhat stranded but thank goodness there's Uber/Lyft, although it was an expense I did not anticipate. I left feedback about this but never heard back. Second, I noted to the service advisor that I've been getting errors on my dash about my blind spot monitors, which was not showing on the dash at the moment. He said they would check the battery and they did and the battery passed. However, my car was returned to me with the blind spot error code showing on the dash - it's odd that my car would be returned to me in that state from a service department. Third, my original service advisor was out the next day so his colleague took over for informing me about my car's status and taking payment. He took payment but did not review the results of the inspection with me, he also barely made eye contact and I almost felt like I was inconveniencing him. I combed through the service paperwork after I got home to find that there was a note that my tire treads are low and will need to be replaced soon. If I didn't review the results by myself, I never would have known. And lastly, I'm disappointed that I received the usual post-service email soliciting feedback on my service, which I responded with all the comments above. It has been over three weeks and I never received a response, so I'm not sure why they even bothered sending the message in the first place. It seems that it's just courtesy auto-generated email and no one actually reads the customer's feedback. I'm hoping that this was just an off-day and one time experience and that all future service appointments will be wonderful again. I will happily return to the 5 star rating. Original review: My review is for the service department. I have been taking my Honda to this location for service since I moved to Arizona over 2 years ago. They've always given great service with friendly staff. Yesterday's visit was really smooth. I scheduled an appointment the same day via their website and was in and out in 1 hour.

Everyone is always very nice and helpful when I drop off my car. They always seem to be honest with what they are doing and saying.

Dealership salesperson was informative, but they didn't have anything that we wanted in stock.

This a good place to have a car serviced.

As an overall the experience was good, it started off a little rough. They could not find the keys to the car, and when I got there I found they had been selling me a car online that already had been sold. But when that was worked out they were all nice and willing to help.

Dropped off my car Saturday morning with David & he was very friendly. I appreciate that he was upfront and did tell me they were running behind so it would be ready in 2 no more than 3 hours. That allowed me to get my BF to pick me up get breakfast and get some errands done. Instead of just playing the waiting game in the lounge. Pick up process was quick and efficient. Before pick up David called me letting me know they would be done in 20 mins and was honest and shared the little things on my car that in a few months would possibly be needing to be changed but was not pushy on getting them changed.

Had the best experience at Honda AutoNation. Had Michael and he was communicative and helpful. Have always had a good experience there

they are very nice and polite and easy to work with. just like any transaction there's a few hiccups but as an overall I felt who went relatively well.

The dashboard reminder system let me know it was time to schedule an appointment for an oil change. But I was quite busy with an unpredictable schedule so I called to see if I could just walk in. Yup! Honda even had time to complete a coolant flush. Oh, and my battery tested negative. So I had the battery replaced as well. I am very satisfied with AutoNaion Honda Chandler.

From the one experience I had, a pretty decent dealership with some pretty good people. I went to get a recall airbag inflator replaced and everything was very quick and concise as to the series of events, and everyone seemed happy to help. I had my car back before the afternoon, and I will definitely be back every time I have a recall.

Our Sales Rep, Afshin Nayeri and the Finance Rep, Brandon Bryant were awesome to work with. Afshin made sure I fully understood the option to lease as that is what we went with and he was very helpful. Very pleased with our purchase and know that in the future we will go back to Honda for our next vehicle!

I had such a great experience with Ali, Eddie and David & AutoNation Honda Chandler! They definitely worked for me with getting my deal and was so efficient and professional! I am so pleased with my purchase and I absolutely love my Honda CR-V!!! Best purchase ever!! Thank you to Ali, Eddie and David and whomever assisted with my purchase! They are a blessing and I highly recommend them if you are looking to purchase!!

Cannot say enough great things about my experience at AutoNation Honda. My salesman, Ash, went above & beyond making the sales process easy after an accident left my previous Civic at a total loss. Even coming in on his off day so I could pick up my new car. I will most definitely be referring all friends & family to AutoNation Honda in the future!

My service tech Scott Fort was straight to the point and provided me a with a pleasant experience. Haven’t had a bad visit with this location at all.

Cannot say enough great things about my experience at AutoNation Honda. Ash went above & beyond making the sales process easy after an accident left my previous Civic as a total loss. Even coming in on his off day so I could pick up my new car. I will most definitely be referring all friends & family to AutoNation Honda in the future!

AutoNation Honda Chandler was a great place to buy a car. The deal went pretty smoothly and without any hassle.

Everyone we dealt with was great! We had several salespeople and a wonderful finance guy. Their price was completely fair with no extra added "dealer charges". One of the only dealerships I found that isn't gauging people. The finance department was also great! They asked if we wanted the different options, gap insurance, maintenance pkg, etc. But when we said no that was the end of the conversation. They have also followed up with us to make sure we are doing good with the car and see if we have any questions. At this time when buying a car is different than ever before I feel very lucky to have found AutoNation Honda Chandler. We had to put down a small deposit to claim a car that was coming in on their next shipment and they kept in touch with status updates of exactly where our car was and when they were expecting it, it was all very smooth. The entire car buying experience was very smooth. Thank you!

My advisor was Michael Culbertson. Michael was very courteous, friendly and helpful. He quickly greeted me and explained what work was needed on my car at 30K miles and let me choose what I wanted to have done.

No "market adjustment " at Auto Nation. Nice friendly people, no high pressure sales.

Honda quickly identified my problem And got me back on the road!!

Scott Fort at AutoNation Honda was very professional and took the time to speak with me. I didn’t feel rushed at all even though they were very busy and he took good care of me.

they are friendly and efficient and explain things well.

Usually have good experiences with this dealership. Last appointment I was there for a coolant flush and they offer a full vehicle inspection every time they see the vehicle for anything (at least that’s what I was told). They told me my timing chain was loose and it was an emergency to get it fixed at nearly $2K. Gave me a persuasive speech about how I will destroy my engine if I don’t get it fixed immediately. What I find weird is I was just there 30 days before to get an oil change and they did the full inspection that time also because both times I got an inspection report and nothing about my timing chain being loose on the previous report. I just find it a bit odd that in 30 days after a previous inspection now all the sudden I have an emergency with my timing chain. Whether it need to be replaced or not I will not go back to this dealership because either I’m being played or the previous tech missed a critical issue with my vehicle. Either way I am now questioning the service department’s competency.

Service oriented staff, knowledgeable employees, current technology, well organized service process, comfortable waiting lounge, accurate etc service estimate and completion net, competitive pricing.

Had repairs done in a timely and professional manner.

service and friendly knowledgeable personnel!

Scott was awesome! he helped me out and explained everything nicely. he also made sure i was getting the best service and price

Hi all, I'm just wanting to thank Kyle my advisor from Gilbert Honda for a job well done. He explained everything to me twice because I didn't understand what parts were what on my vehicle. After picking up my vehicle it ran like a champ. The staff was courteous and treated me well.

Service side seems to be getting its act together. I had previously given a one star due to outrageous prices quoted on the booking site and a complete inability to book an appointment within a week. Last time I went I was able to book the next day and they seemed to do a good job. Internet sales team does a good job, but research the add-ons that the finance team pushes on you at the last minute.

AutoNation Honda treated us very well. From our initial contact with our salesman, Vin, through the final contracting with Raul, the experience was straight forward and transparent. I feel that we got fair compensation for our trade-in and the price on our chosen vehicle was clear. This is the second deal we've done with AutoNation Honda and would not hesitate to visit them again.

GREAT SERVICE!! Thank you, Brandon Baldenegro!!

Michael is amazing and 1000% better than any one else than I've worked with in the past.

We just purchased our CR-V from Kyle at Auto Nation Honda Chandler. Kyle was knowledgeable and enthusiastic, made the buying experience enjoyable. Annie in Finance was helpful, explained the fine print in an easy to understand way. Positive experience from beginning to end. We’re on our 3rd Honda CR-V -they just keep getting better.

I've purchased a few vehicles here, and only have good things to say. Most recently had the pleasure of working with Boris Bakrac in sales and thoroughly enjoyed the entire experience.

Good customer service and explained everything

Had an appointment for an oil change and transmission flush. They didnt want to do the transmission flush without a $175 diagnostic. Had to wait 2 hours for the oil change and at the end, i got my papers which recommended i change my transmission fluid. Disappointed

Services completed on time, at quoted price, and even got a complimentary wash job to boot!

Thomas was great! He made sure every concern was addressed. He listened to what I had to say and actually followed through. He kept me updated through the whole service process.

Bought a CRV online. I had several before so I knew what I wanted. Price was fine. When I went to purchase , they send you to finance. The guy I had, Ali, was a complete jerk. He made the experience awful! I was paying with a combination of cash and credit card and cashier check. He said that they don’t accept cash! Eventually took it but had to get someone to process it. He screwed up on the documentation and made it feel like it was my fault. I almost walked away but it was the car I wanted. They were also very disorganized in the delivery of the car. It was like no one knew I was coming in. I complained to the dealership and all I got back was “ sorry- hope you will give us another chance”. They have lots of great reviews but my experience was really bad!!

Purchased a new 2022 CRV from Autonation Honda. Easy up front pricing without the 2k in dealer addons. I worked with 2 salesmen, both were knowledgeable on the product and the transaction was effortless. Carl

Collin was great! I highly recommend this location

My experience with Auto Nation Chandler: the first MSRP quote from Mike stayed the same throughout the "build, in transit, and dealer prep" wait. Updates by phone and email regarding delivery date and dealer prep (including optional window tinting). Clear explanation of why I needed to come to the dealership for the $500 credit payment for "intent to purchase." The limited dealer add ons allowed me to decide what I wanted from the Honda Acessories list, with pricing. I expected the wait time on pick up day to be a bit lengthy, and it was. Sure, there are shorter wait times available with true online purchase, but I preferred working with a dealer. So far, I am pleased with my Honda purchase through AutoNation, Chandler.

Would not recommend buying a used car here. Our car has been in and out of their shop since purchasing. The car has obvious issues that they neglected to tell us about when we bought the car. The check engine light first came on within a week of purchasing. It spent 90% of the 90-day warranty in their shop while they tried to figure out what was wrong with it and gave us the run around. They failed to communicate to us on several occasions. Now, they are refusing to give us an extended warranty after they exhausted the warranty we did have by keeping it in their shop. The car is only 8 years old and under 100,000 miles. I wish we would have bought the car from a Chevy dealership as they would have still had a warranty and the knowledge and capability to fix the issues. Our check engine light is on once again and we do not feel safe in this car. We paid $12,000 for a car that is nothing but obvious problems that they must have known about. Now we are out that money and have no money to fix the car they sold us, and they are refusing to help. Do not buy a car here.

I worked with Collin in the service department and he was awesome. Great communication and helped me deal with a difficult warranty company. All interactions were very professional and he was kind and thorough. I will definitely be recommending AutoNation Honda to loved ones!

My service advisor is always well prepared to meet with me when I come in and to discuss the service that is suggested for my car based on my mileage etc. AutoNation does a very good job of keeping my car running well and get me in and out of service on a timely basis. I'm well satisfied with their service

We recently purchased our second car from AutoNation. A 2022 Honda Odyssey touring edition. Each time we have been to the dealership and purchased our vehicle it’s been a great experience. The sales guys were awesome and I didn’t feel as if they were trying to sell me something I didn’t want. There was no arguing or dumb back and forth battle. I simply went in found the car I wanted, paid for it and left. We love the car and are happy to have partnered with AutoNation Honda Chandler in getting it.

I got my CVR serviced here. Dillan made the experience great! He’s professional, friendly and courteous. I highly recommend bringing your Honda here!

Would not recommend buying a used car here. Our car has been in and out of their shop since purchasing. The car has obvious issues that they neglected to tell us about when we bought the car. The check engine light first came on within a week of purchasing. It spent 90% of the 90-day warranty in their shop while they tried to figure out what was wrong with it and gave us the run around. They failed to communicate to us on several occasions. Now, they are refusing to give us an extended warranty after they exhausted the warranty we did have by keeping it in their shop. The car is only 8 years old and under 100,000 miles. I wish we would have bought the car from a Chevy dealership as they would have still had a warranty and the knowledge and capability to fix the issues. Our check engine light is on once again and we do not feel safe in this car. We paid $12,000 for a car that is nothing but obvious problems that they must have known about. Now we are out that money and have no money to fix the car they sold us, and they are refusing to help. Do not buy a car here.

great service

First off it took me 20 minutes on hold just to make an appointment. Then when i dropped my car off i was told that i would get an update never did, then when i went to pick my car up, they used to have a service receptionist, but instead i stood around til i could find someone to help me. then finally i was told to go to the express area and go straight the gentlemen said but it lead me into the employee area instead its was embarrassing. Ive been going here for years im never going back at least not the service department the parts department is awesome.

Everyone at Chandler Honda worked as a team to make my car buying experience a huge success. From deciding on a vehicle to delivery the process was a good one. I was kept up to date on what can only be described as, not your fathers car buying experience. With the changes in the car buying market and not being able to just walk on the lot and drive off, Chandler Honda and their car buying team made the process quite easy. When i got my car it was exactly what i wanted and was beautiful on delivery. I want to thank David. Jerico, Peter, and the host of others that helped in getting me my perfect vehicle!

They always take care of me and squeeze me in when I don't have an appointment. All my work has been under warranty and they have explained all issues about my car to me in detail.

Amazing staff! He place was incredibly busy but the fella who was assigned to me was friendly and helpful above and beyond. I know he had a million other things going on with how busy it was, but he made me feel like I was the only one there, taking his time to ensure all of my questions were answered. Thanks for the great service!

Service Rep was personable and answered all my questions. When i questioned the charge for oil change and tire rotation (which was free according to my contract) he cheerfully said je would verify. Invoice was for $0. Also it was easy to make an appointment and service was quick.

great service and Lucas was awesome

Service scheduled for oil change. Service advisor brought to my attention I needed air filter and cabin filter. Everything went well.

Took car in for 60K service, they found a problem fully covered by warranty. All work done quickly and without any issues.

Have been dreading the car buying experience, especially in a time like this!! Tim L. made all of that disappear. Great customer service and he’s honest and very friendly. i will definitely return to him next time.

Had a great experience. Carl and Robyn were very helpful. Everything was highly professional. Very smooth purchasing process.

Scheduled appt for 8am and it was busy so took a little time to get checked in. Service rep gave info on what maintenance was recommended and cost of each service, also which to prioritize if wanting to defer some of the cost to later. Car was ready on time and checkout was good: efficient, accurate, friendly. Also received requested estimate for tire replacement, which was priced very competitively. Would have liked a good car wash but didn’t happen.

Great place. Friendly staff.

Drove up to this establishment wanting to see a car they had advertised for sale. Arrived in my Saturday clothes, and clearly not dressed up enough, nor young enough, to stir the sales interest of a single one of the FIVE men sitting on/standing around the golf cart out front. I had cash in hand, had they made any attempt to be decent humans. If you are a woman buying a car on your own, stay far away from this place.

They were very professional and upfront with us on our new 2022 civic . I would recommend auto nation to anyone purchasing a car from them with no back in forth games like all the other dealerships have in their playbooks. The other mass corporate dealers like Berkshire Hathaway are difficult in dealing and doing business when purchasing a car on my past experiences resulting in purchasing elsewhere.. On a quick note our prior purchase from Autonation ford was our 2014 Ford Fusion hybrid and after having a great experience from that dealership , I ve come to the conclusion that Autonation is the best to deal with no matter what make you prefer.

Prompt friendly service

Boris made the process simple and efficient. I got fair value for my vehicle with no hassles. They even helped correct a mistake on the Carfax report. Boris at AutoNation Honda in Chandler was awesome to do business with.

Came in for my first service on a vehicle I purchased from AN Honda last year. It was busy! In contrast, I went to Nissan first from a misunderstanding, and they were totally empty. Pull up to Honda and their service lanes were full plus a few cars overflowing. It moved quick though, and someone was with me within a few mins. My service agent Michael was timely, communicative, and professional. I got a text when my vehicle was ready, and Michael left a vmail with everything I needed to know prior to picking up. I took the shuttle back home, but they don't pick you back up, something I wasn't told till I was home, otherwise I would have saved myself the Lyft expense getting back and just waited.

The service department is always on point and quick to get me in and out.

Excellent service. Great job! My service manager was great!

Zach was very professional and kept my appt on time. You can tell he really has compassion for people too.

In January I brought my car for service after noticing a wind up like noise. At that time I was told by another dealer that they believed it was power train related, and it would be best to take to a Honda certified mechanic. I brought the paperwork detailing their diagnostics. I was told it was a not power train related, but rather a pulley. This was replaced. Within a week of having my car, which I drive very little (10miles max /day), my shifter appeared to break. Trying to place into reverse it would just fall. I paid to have it towed back. I was told they had never seen this issue in a vehicle before, and they would need to replace the entire mechanism. Keeping in mind that each go around is weeks at a time, as we were told parts are difficult to obtain at the moment. After doing the work, they realized this was in fact not the problem at all. According to them, it was the transmission, circling back to what we originally told them per the first mechanics. Again, weeks. We remained as patient as possible, keeping in mind we have no other family vehicle, and the inconvenience is sizable. When it was returned to us, within two miles, my car broke down. I paid to have it towed, again. At this point in time, this made it so we could not make a trip that was already paid for, for a major tournament of our child’s. This cost us thousands. What was wrong? They damaged a pressure sensor during their work. We were told that by no means should this have occurred. It was quickly fixed, however, understandably we were uncomfortable taking the vehicle. We asked for a thorough examination of all the work done. We had what felt like a very patronizing conversation, again, essentially being told it wasn’t a big deal and to just take the vehicle. When I picked it up this time, there was exterior damage to the vehicle. Within two weeks, and again, very little driving, we broke down again taking our kids to school. Now we are being told they will be putting in another transmission. We have no real confidence in their work due to the lack of dedication to our family’s safety. And all in the meantime we are without a vehicle. And again, the final major tournament of the year, thousands of dollars, will be missed due to what we perceive as rushed and negligent work on their part. There has been no accountability on their part, and it’s all very “too bad , so sad” conversations to us. We would not advise purchasing or servicing a vehicle here.

After leaving 3 voice messages with the service department at AutoNation Honda Chandler over a 2 day period and getting no return calls I went ahead and made an appointment online on Friday, 3-18-2022. I selected the B2347 service. B = Replace the engine oil and oil filter. Perform front and rear brake cleaning and lubrication. Adjust parking brake. Perform in-depth inspection of the brake components. 2 = Replace the cabin and engine air filters. 3 = Replace the transmission fluid. 4 = Replace spark plugs, timing belt (if equipped) and adjust valves. 7 = Replace brake fluid. I requested a quote for the price of the service so I would know ahead of time. I was never contacted. B2347 is the maintenance requirement for a 2016 Honda Civic at 72 months. I received one confirmation email and 2 reminder emails of my appointment and that I had requested the B2347 service. Upon arriving at the service department I discovered that my service advisor, who I will not name online out of respect, had added fuel injection cleaning ($330) to my service. I asked him to remove it. Fuel injection cleaning is one of the top 5 automobile service scams. He then suggested an engine coolant flush (service code 5, which I did NOT request) . I told him that I had just had that done 7 months earlier and that it was not due for another 17 months. He then suggested tire rotation. I told him "no" since I had just put on new tires 7 months earlier and that they only had 900 miles on them. Tires get rotated every 5,000 miles. He then told me they had a special on windshield wiper replacement blades, buy one and get one free. I accepted since they were about due for replacement. What did I get? I discovered after leaving the dealership that I paid for a coolant flush that I said that I did not need (service code 5. Remember, I requested B2347) and was done just 7 months ago. I got a tire rotation that I did not request (service code 1)(my new tires only had 900 miles on them). Then I discovered that my entire windshield wipe arms had been replace for $60. I honestly thought that only the rubber blades were being replaced. There was also something added on in section E for $13 that I have no clue about. What didn't I get? The brake fluid replacement that is required and I had requested (service code 7). I was also told the service would take 2 - 3 hours which is typical for this level of service. I have driven Hondas exclusively since 1977. The service took 6 hours and 6 minutes . My appointment was at 08:10 and I was checked out at 14:16. I never received any text messages from my service advisor until 40 minutes after I had left the dealership. It was a text message asking for permission for AutoNation Honda to text me. He knew I was waiting in store. I also discovered in my paperwork 4 pages of information from someone else's vehicle which was being serviced which includes private information like email address, phone number, vin number, name, vehicle information, etc. This should never happen. My advisor was continuously cracking jokes that were not funny. Perhaps he needs less distraction. I had another situation last August when I had my engine coolant changed at AutoNation Honda. I arrived on time for my appointment and it took 1 hour and 5 minutes for a service advisor to show up on the driveway in100+ degree heat. The very polite service driveway attendant kept apologizing and said they were short staffed. I struck up a conversation with the gentleman in the vehicle ahead of me and he turned around and left after waiting for 45 minutes. Then after my vehicle had the coolant change, it was parked on the outbound lane on the service department driveway for over an hour before I was notified. I was watching out the window the entire time. Something is definitely broken at AutoNation Honda service department in Chandler. It never used to be like this. On a positive note I highly recommend Telly Papagianis at AutoNation Honda Chandler if you are looking to buy a vehicle. He is a true professional and will not BS or try to pressure you.

Great service. Michael did what it took to make me a very happy customer. We are totally satisfied with our Honda Odyssey van and the service at AutoNation.

Great service and responsive to my needs

Service was amazing as always. Love my Service Advisor Daniel Perez. He listens to his customers and really puts them first. I am having a issue with the radio in my 2022 HRV and we were not able to fix it yet( it is one of those ongoing things where you have to make it happen again and it wouldn't). But he did not give up and just amazing customer service from him. He is a gem for AutoNation Honda.

I am giving a 3 star because of how long I waited and I thought they would vacuum out my car, etc like other dealerships have. (Ford). The person who helped me was friendly and nice though.

Excellent timely service this weekend. I was a few minutes late and they were so kind and flexible about it. Kyle, explained everything and just so thoughtful.

Great team from sales to finance

Since purchasing my new 2022 Honda CRV one month ago, I have had to return to he business on two occasions. The first for scuff marks not noticed during our walk around and a second time for an incident in a parking lot where another inconsiderate driver side swiped my vehicle causing large scuff marks on the driver side doors. Each time I was cared for and treated like an important customer. Thank you to Tim Lee and Clem Ojales. The service you showed me was talked about with family and friends.

Outstanding service from my Service Advisor Kyle Milnes. It was easy to schedule the service on-line for my car. On the day of my appointment, Kyle greeted me on time and listened to the issues I was having. When the service was complete, he contacted me and explained everything that was done in detail. Kyle does an outstanding job and is professional, pleasant, and honest.

We needed emergency service for our Odyssey and Nate Flynn quickly and willingly provided it. The problem was very difficult to diagnose but the service team stuck with it all the way until a clear problem was found. Replacement parts were ordered as soon as the problem was identified and the team tracked the parts to ensure timely arrival. Once the parts arrived, Nate Flynn and service tech Ron completed the repair and got us back on the road.

It took all day just to replace my windshield due to lack of communication between glass replacement co. and Honda. Agave Auto Glass failed to notify my service rep that they had returned my car and Honda wasn't on top of it.

I purchased a 2021 Honda Insight from the dealer about a year ago. Great car, btw. My first oil change (about 9500 mi) was a couple of days ago. When the receiving attendant took the car, I asked him why I was getting an occasion beep from the dash. He said it was because the computer was reminding me I had service due. Not true. I later discovered the "beep" was due to the ACC displaying the little car icon. It beeped when the little car was displayed and again when it blinked off. I digress, but it did tell me a little about the knowledge of the staff. I arrived at the scheduled time and was told it would take about 1.5 hours. It took almost 2.5 hours. An attendant brought the car to me with a warning light saying it was time to get the oil changed. What?? The attendant said that service tech failed to reset the computer. After much "trying different buttons" the warning had been deleted. We started out of the facility. Before we exited, we were seeing ALL of the warnings cycling on the dash! Everything was wrong with the car (my interpretations) and I needed "to see dealer" ASAP. There was problems with the brakes, oil, and other things. Upon hitting a bump at the first light, a rattling noise emanated from under the engine. Engine performance was impacted as well. We turned around as soon as we could and drove back to the dealer before major damage occurred (we hoped). We stopped in front of the service area and I immediately checked under the car (I had read online that a few dealers hadn't correctly reattached the large plastic plate under the car after an oil change. Such was the case with our car. Probably the reason for the noise. A service rep quickly took the car back to service while we waited outside for any feedback. After a while we set in the open-air seating provided. Within about 15 minutes the car was returned with the Service Manager nearby. I can only surmise what might have happened, but the gist of the problem was the air cleaner lid was not securely attached. Oh, and the "skid" plate was not securely attached as well. At this point, I wondered if it had even been filled with oil, since the service appeared to have been interrupted and any number of things might have been incomplete. The Service Manager said he had witnessed the completion of all items that should have been done initially. Of greater importance to me, he insured that wheel lugs were tightened, oil filter was tight and indeed, the vehicle did get the oil changed. I did not request it, but the service was comped. I suspect it is difficult to find qualified people to work in dealerships because of the worker loss during the Covid. I empathize with AutoNation Honda Chandler's problems and sincerely hope they get this problem fixed. I did learn that MANY systems on a new cars are highly dependent on, among other things, the regulated flow of filtered air. Make sure your air filters are clean and the filter box is securely closed!!

This whole process took way too long. Plus they sold a faulty vehicle and lied about numerous things to make a quick sale. Their whole slogan on used cars is a lie.

Derek took care of me right away even though I showed up 30 minutes early.

I had warranty work done on my car and I’m wondering if that’s the reason the car wasnt washed…I didnt want to ask because I couldnt wait any longer for my car.

I went to Honda a little out of luck because I had just bought my 2018 Honda Civic less then 2 years ago and the A/C was out. I was taken care of by Toby and literally by far the most caring professional person iv ever met. He made the “see what we can do to fix it” so understanding. I was never blindsided with what I’d pay or owe and literally just went out of his way to help me. Anytime I have an issue Toby will no be the service person I always ask for.

I really like my service advisor. His name is Scott Fort. I highly recommend him. He never over sells, he’s honest, takes time to explain what needs to be done or what has been done, and he’s very nice.

I inquired online and worked with Vinh who was very helpful. Also very patient with all my wants needs and million questions. So happy with my new Mini Cooper! Thanks Vinh!

Bought a car recently from here. It was a fantastic experience. I was able to text with the salesperson, Abel, one afternoon all from the comfort of my home without having to come to the dealership. When they had the car I wanted, I went in, drove it, had a few questions answered, and then bought it. It was such an easy process and Abel was very knowledgeable and helpful. They even had pizza delivered to the dealership as we waited for the financing to go through so that my kids weren't hangry. Perfect experience.

Service has been excellent but no car wash was done

Salena Worl took car of my car service and it was done super fast. perfect experience

My experience with the service department has been very positive, ranging from their valet Niko all the way to my service representative Scott Fort. Courtesy and professionalism abound. These have been difficult and frustrating times for all, personnel as well as clients like myself. Scott Fort kept a very upbeat and on target watch on my behalf. Niko's calm, pleasant and welcoming demeanor set the right tone. My appreciation and kudos to them!

Other than not having any cars, lol, our buying experience was painless and very timely, for a car dealer!

Nate was awesome! Got me in and out

I recently visited Autonation Honda Chandler since I wanted to trade in my 2020 Honda Accord Sport. I was working with Zach Buxton to purchase a 2021 Honda Accord Touring. The sales manager Richard Ouellette ran my credit without my approval. Let’s revisit a few things: when I bought the 2020 Honda Accord the transmission went out within a month. The mechanics at this dealership failed to diagnose the transmission failure after I had brought in the car for a weird noise multiple times. I still tried to give this dealership a second chance and wanted to purchase a new car but the sales department is so desperate to sell you a car that they will “mistakenly” run your credit without your approval. Unethical practices! Peter the sales manager is very rude, he loves to degrade/belittle others and thinks that by intimidating a customer he would get a sale. Btw do not call him “Pete” unless you want him to blow up on you - I made that mistake and I thought that he was going to attack me with the way he reacted (aggressive individual). I will have to say that I will never go back to this dealership nor do I recommend buying or getting any repairs. I immediately sold my Honda and went with a brand where I was able to purchase the car online without dealing with unethical car salesman/managers.

Great experience dealing with Derrick and Toby. They really give excellent customer service. I hope they are at AutoNation Honda for many years.

They made buying a vehicle very easy. The staff is incredible, friendly and know their stuff.

The team was up front, honest and professional. I was updated on my status of my car and work performed in a timely manner.

In a challenging car sales market, I was able to locate a car that fit my needs quickly! I have to say that my salesman Boris was instrumental in making this possible. Salesmen get a bad reputation most times, I actually felt that Boris wanted the best for me & wanted me to find the vehicle that best fit my needs. I went in specifically for a hybrid, which I test drove. After doing so, I had a few questions & concerns about the car itself. Boris walked me over to the service depart and a few other stations to get any answers I may have needed. After all this, I wanted to test drive a second vehicle, which he had no problem with. Instead of being annoyed with me at that point, he happily got the other vehicle and away we went. I actually felt like he wanted to put me in the right vehicle for my current needs. After all that I was still undecided and left. The next day, I made contact with Boris to buy the original vehicle I went in for which, lucky for me, was still available. It was his day off, but Boris still came into the dealer to get me settled with finance & remaining until the deal was completed, so to go over the features of the vehicle and answer any questions I had. He also followed up the next few days via email & text to make sure the vehicle and any concerns were answered. Overall I give Boris and AutoNation Honda 10 out of 10 & would recommend Boris if you're looking for a car.

I couldn’t have asked for a better pair to walk me through the entire process Jesus Cornejo and Annie Hill were so amazing! Thankyou both

We all know you can't kill a Honda with a stick...but apparently 2 golden retrievers can shut it down by shedding hair thst gets into the drive shaft! Like WHO KNEW!!!

DO NOT BUY A VEHICLE HERE! They are running a Warranty scam!! I bought an Audi from the Honda Chandler location in September 2021. While I love my vehicle, the service here is horrendous. When I first got my vehicle they set up an appointment for February (6months) out for an oil change. When I brought my Audi in the first time, they took in my vehicle I didn’t hear anything for an hour. Sat waiting, then received a call that they did not have the oil specific for Audi and couldn’t provide the oil changDe. I was flustered as I had just drove 45 minutes there and back and got off work early (losing money) to bring my vehicle in for an appointment they had set 6 months prior. At this time I asked to speak with a service manager and was approached by Toby (service advisor) he told me there was nothing they could do they didn’t have the product. I was also told my brake light being on wasn’t a big deal and they didn’t have the parts available for that either (of course). I bought the platinum warranty package with my vehicle … since I’ve had my vehicle it has not covered a thing. I was promised they would pick up , repair my vehicle , make arrangements and have parts available for me paying $3500 extra this was a scam. This first appointment occurred February 25th 2021. Toby promised to give me an oil change and car detail for inconvenience. I scheduled another appointment for the following weekend, I was told brake parts would be available and oil available. When I arrived, Derek greeted me and told me my car would be washed and everything with oil change handled.. mind you, I had been texting with Toby and Derek all week to ensure parts were available so I didn’t waste my time again. I arrived at 9:30 lol change completed at 11:30 . Then I asked about my brakes I was told by a new rep now greeting me Nate Flynn (as Derek had left early for the day) … that parts would need to be ordered for brakes. I expressed to him I had been texting Toby all week and thought they’d have them available. He said no one informed him of the prior issue and made no “big deal about it.” He said he could order the parts but it would take 2 hours. During this time I had prior arrangements for house showings as I was also getting my things moved and finding a new place at this time. I told him I could Come back in 2 hours if he would order the parts. He agreed and told me to bring my vehicle back at 2. I arrived at 2 looked for Nate Flynn for 29 mins couldn’t find him.. finally went to his office window and he was eating pizza, he said just a minute. 15 minutes later Nate comes out and greets me says he will take my vehicle in to get brakes fixed. I waited in the lobby for two and a half hours! Nate comes up to me in lobby giggling saying you’re going to love this . They ordered the wrong parts for your Audi and out wrong parts on. The Tec is now removing them but we can do nothing to fix your brakes. At this point I was very dissatisfied as I had just wasted time RUSHING BACK AT 2 to make the appointment for my brakes to be fixed. Nate Flynn then flared his arms up at me and said I don’t "give [non-permissible content removed]" I don’t have time for this right now” and walked away. He moved toward me aggressively as if he were going to hit me . I had never been aggressed in this way by customer service so I left immediately and informed my family and friends to be on the watch for my protection. I feared he was going to attack me. I then texted and called Tony and Derek 3 times, Derek finally responded saying he would call me the next morning. He never called. I asked Toby and he said “Derek “ was out for the day. He said he would have his director “Steve”. Steve called me 2 days LATER left a voicemail stating to call him back to see what service they can "provide." And to be SPECIFIC because I don't want it getting confused I am speaking of Steve the service director at [contact info removed]!! I am a mortgage banker and work 13 hours day so was only able to call back later that evening. I called Steve 3 times and left 2 voicemails no response, I requested my warranty be CANCELLED IMMEDIATELY! When I got no response, I texted the line with Toby and Derek again telling them to CANCEL MY WARRANTY and refund the money since I didn't get anything covered and they obviously could not handle an Audi at this dealership. Toby refused stating he couldn't do anything because only "sales" could cancel the warranty. Steve then called and I answered, he raised his voice at me and was beyond disrespectful. Telling me that I should've known buying an Audi at Honda dealer was going to be delayed servicing. WHAT!? I spent EXTRA money to ensure I had the BEST service as promised! I asked him to check the cameras with Nate Flynn aggressing toward me flaring his arms and he didn't acknowledge this at all. He said it was my problem and he couldn't do anything because I was too "frustrated." Of course I am frustrated, this company has wasted my time, money and has stressed me out to the point that it's almost more stress than daily life! Steve is the worst thing to happen to this company, he is evil and should not be in any type of management. Corporate if you are reading this I demand my warranty be cancelled. I've left several voicemails regarding this and have yet to have my calls returned. This is now me expressing my request IN writing to have my warranty cancelled AND A FULL REFUND. I will not have my vehicle trashed because your company is too lazy to handle it. Ali from sales called left voicemail I returned the call and have not heard back for a week! I am a loan officer and this seems a UUDAAP as I was sold a warranty and had extra money added to my loan to cover things that have not been covered. My brakes are worn and still have not been fixed. I've only had my vehicle 8 months no reason brakes should need fixing either already. I should not have to have my vehicle worn because I did my part by getting the warranty. This company has fallen short of my expectations by a landslide and if this is not resolved within 7 days, I am reporting this company directly to the Financial Protection Bureau for false advertising and predatory lending practices. I have live video content of my interaction with Toby and will find a way to access cameras in the shop to provide proof of Nate Flynn's actions if needed. I have a multitude of texts showing communication on my side and none on theirs. Buying a vehicle here was the worst decision I have ever made.

Fast-friendly and very knowledgeable I appreciate the experience thank you Honda!!!

Treat right will buy their again soon

A very pleasant experience at AutoNation Honda. Everyone was professional and nice. The dealership was extremely clean. My service was performed in a timely manner.

Bruce Kral, Internet Sales Manager was a great listener, knowledgeable, and customer focused. I appreciated that he knew what I was looking for in my new Honda, and offered to help me learn all the new gadgets and features on my 2022 Honda HR-V. Bruce has followed up with me a few times in 2 weeks to check on how everything has been on my vehicle, and to see if I have any questions for him. Brandon Bryant in the finance department has been so nice and knowledgeable as well. Mike was assisting Bruce in the sales end, and was very friendly. I am waiting to finish up some business this next week with Bruce, to sell my used vehicle, once I receive my out of state title. They have been honest and fair. I will give them my business again. I will also refer my friends and family to them. Thank you Autonation Honda of Gilbert! Merit Olsen

I recently purchased a civic from this dealership. I worked specifically with Tim and Robyn to complete the transaction. I reached out about finding the vehicle I wanted (and in the current market that isn't always easy) and Tim was the one to respond. We talked through the specifics of what I wanted and he said he would reach out when they had an allocation. Lucky for me someone backed out of their reservation and I had a car the next day. Tim was very helpful in getting the car reserved (reached out as soon as the reservation was canceled and remembered I wanted this vehicle) and scheduling time for me to come in and see/drive it. He actually had the car pulled up when I got there. The transaction was somewhat typical if car dealerships. We went back and forth on my trade value and landed in a spot I was comfortable with (though lower than I was quoted prior to coming in). They were not specific with why it was lower and repeated the line (paraphrased) "with what we have to do to get the vehicle to sell it, this is what we can offer". I think this is the only part of the transaction that did not go as well as I wanted as I had a single owner 2017 vehicle with every service record (in the glovebox) performed according to the manual. After we agreed on numbers the dreaded warranty discussion took place. In this case Robyn made it very easy and was willing to work with me on numbers based on my driving habits and found me some discounts as well. The best part and why I still am providing 5 stars with the trade in being vague is they only added 499 to the sticker price for tint, while it's debatable whether that's the best deal on tint (which I would have done anyways), they did not force me into thousands of dollars in add-ons or markups like I had seen at other dealerships. Overall I had a good experience and would recommend this dealer to friends and family.

had car ready on time,

This has to be the worst vehicle dealership in the valley. You can read through the whole review for details of what happened but just know to stay away from this dealership. There are plenty others that at a minimum get you your registration within the first six months and fix somethings they committed to when purchasing. Dealership when buying the vehicle, "Buy this warranty and here is the list of items that will be covered". My wife submitted a repair request online and was told nothing was covered. I'll call the dealership. Me, "I would like to get a dent repaired on my vehicle" Body shop, "that is the dealership service department, I will transfer you" Service department, "that is the body shop, I will transfer you" Body shop, "I don't know why they keep send you to me, that repair would go through sales" Sales, "That would be service" This being the second issue I have had with my purchase only solidifies my review of the way business is conducted. After the last review I left the dealer did contact me so hopefully they will again.

The sales agent that helped us I believe his name was Peter was a huge help!! We appreciate everything he did for us. He went above and beyond

Timely Service and Cordial behavior.

We visited Honda Chandler 3-22-22 at 8:15. Selena Wort met us with a friendly greeting and skillfully guided us through administrative procedures. She also researched our service needs and helped us avoid unnecessary waiting. She deserves high praise for her professionalism and skill.

Good consistent service; where competent service advisers advice only recommended services. They are courteous and respectful of your time, and offer coupon discounts on posted prices. Wishing Joe Krizek a speedy and full recovery. Carl and Paula Campbell

Got a used, but basically new Hyundai from Michael who works at an associated Honda dealership - AutoNation. The process was easy, the prices are fairly competitive, everyone was extremely nice, and I never felt pressured to buy anything. Hopefully my car lasts a long time, so I won't need to come back, but I do recommend them to anyone in need of a car.

Got a used, but basically new Hyundai from Michael. The process was easy, the prices are fairly competitive, everyone was extremely nice, and I never felt pressured to buy anything. Hopefully my car lasts a long time, so I won't need to come back, but I do recommend them to anyone in need of a car.

Bruce and Brandon made the car shopping experience easy and found the best deals for us also giving us tips on the car especially with all the new technology

I have been to this dealership since arriving in Arizona and the service is amazing. I would recommend this dealership for anyone who has a Honda.

4 trouble indicator icons were showing up on the dashboard of my 2016 CR-V. Technicians diagnosed the problem as a damaged right rear wheel sensor. Sensor had to be ordered from Los Angeles as it was not in stock at the dealership. Other service items were addressed during the first visit. A return visit was required to install the ordered part. My service advisor, Scott Fort, was courteous, polite and professional keeping me informed during the process and working me in to have the part installed, which was much appreciated.

Honda always does a great job maintaining or fixing my car!

It was my first time purchasing a car at AutoNation Honda in Chandler. My sales consultant Boris Bakras did an outstanding job. Boris was very experienced & knowledgeable about the product. Also Boris wanted to find the right car for me. Boris was a pleasure to work with. I love my new Honda Civic ! Thanks to Boris.

Tim Lee and Honda Autonation were so easy to work with. This was my first time buying a car on my own and it was such a positive experience. I didn’t feel pressured at all. I would highly recommend Tim and Honda Autonation.

AutoNation Honda is not good . Had bad experience with Advisor. They provide only one way shuttle service and also way of talking to customer is not good

The staff was very friendly and answered all of my questions. Mike was very attentive and helpful. I am very pleased with my car buying experience.

Bruce is such a helpful, experienced person to have on your side while buying a car! This is the second car I have bought from him and I still received follow ups for years after the first sale to make sure everything was going well. Request him at your next visit, you won’t regret it.

We were very pleased with service that Carl provided us, his professionalism and knowledge really helped us make our decision easier to buy our 2022 Honda Accord Sport. We would highly recommend Carl and Autonation to our friends and family for their car buying needs.

My experiences have been great!

Fast service and a great customer experience. Actually had the vehicle I wanted in stock and was willing to sell it at MSRP, and no extra adders like a lot of dealers are doing in the very tight environment. Sales rep was very good and very easy to work with. Very much enjoyed the experience.

From initial contact with Mike and Corey, to finance. Everyone was willing to go above and beyond to get me into my dream car. I have financed multiple vehicles in the past but this experience was by far the best. No hidden fees and amazing service. I would recommend anyone looking to get into a new or used car to contact them.

They were behind on their service schedule the day I took my Odyssey in for basic services and Brandon B. took good care of me and got my vehicle out faster that the time quoted. Well done AutoNation Honda!

After reaching out to multiple dealerships across the valley, we found ourselves looking at AutoNation Honda Chandler. We were happy to find a representative, TJ, who was direct and upfront about the availability of the specific model we were looking for as well as the cost. We were lucky to be able to complete our purchase within hours of reaching out with a general inquiry. At no point were we assaulted with offers we did not want or need, but rather were treated with respect and understanding of our situation. I will recommend this dealership from now on based on our positive experience with TJ and the whole of AutoNation's staff at this location. If you are looking for a no-nonsense experience, go here.

Great Service… ask For Nate Flynn

Great service! Took our 19 Pilot Elite in for recall check. Tom Hathaway promptly greeted us a set everything up for the check. We left to do a few local errands and in about an hour Tom called to let us know it was finished and gave me a rundown on everything. Even washed the car! We just liked everything about this dealership at least as far as the service department was concerned! AutoNation Honda Chandler is now our go to when we need service on our 19 Pilot Elite or 18 Ridgeline RTLE!

Nice dealership. Everyone was very helpful and friendly including the front desk information lady. The sales manager, TJ Johnson provided lots of information and is very personable as well.

The service here was excellent. The staff were very helpful, despite some hiccups on the banks end, so I'm glad to do business with them in the future.

I purchased my car there 16 months ago and it has been a good car so far. The service department offered a free 28 point inspection this month and so I made an appointment for that service. The service people were polite and efficient and went over the results of the inspection with me. I was pleased with the experience.

From the get go I found AutoNation Honda Chandler to have AMAZING customer service. I had the pleasure of buying from Ash, my sales rep. He was incredibly kind as was all the staff I interacted with during the buying process. Every single person here was relaxed, non-pressuring, and caring of my needs as a car buyer. I would recommend no other Honda dealer in the valley other than them! They are spectacular! From the manager to Annette over in service scheduling, you will not be disappointed by a single soul!

Bruce (Lightning guy) was very helpful in my process of buying a ‘22 Civic Si while i was overseas on deployment. The entire process was so painless and enjoyable. Honestly first great experience at a dealership.

They were easy to find and a clean and pleasant place. I wish I knew from the scheduled appt the estimate of time it would take to do the work on my car, but there is a shopping plaza close enough to walk too.

Amazing service appreciate the help given no mark up with how the market has been I would say great service no like other dealers out there

Had the normal maintenance done on my car: oil change and check up. My advisor was Matthew Craters who was great to work with. As usual, the work was done sooner than expected. The service dept here is excellent, I’ve been using them even before I bought my car from them. The only negative was you can’t speak to anyone when you call for an appointment. It’s impossible, you cannot talk to a live person about anything. I wanted to talk to my previous advisor about a noise I was hearing but after trying numerous times over 4 hrs finally gave up. Nothing against Matthew, he was excellent, but there are times you want to talk to someone and it’s aggravating when you can’t.

Underwhelming. Revised from 2 to 1 star since they can't answer the phone or return my call during normal afternoon business hours. My first and last purchase here. Ridiculously poor communication and follow up. Oh, and don't hold your breath waiting for a call back.

Had a fantastic car shopping experience at AutoNation Honda Chandler. Very transparent with the numbers and did not mark up the car due to chip shortages like the two other dealerships. Corey explained in detail all the amenities that came with my 2022 Accord Sport Hybrid. Couldn’t be any happier with this transaction.

Latest visit to Honda Chandler dealership last week for a recall on my 2018 Honda Pilot hood latch. Was able to schedule at a convenient time within two days of calling in. Service was done in the time they originally promised and a car wash thrown in. Kyle Milnes, Service Advisor, was very helpful and outlined my next needed service. Great people to deal with and French Vanilla coffee in their machine. Happy to have these people taking care of me and my 2nd Honda Pilot!

Professional and prompt!!

The guy (Mr. Warner) was so kind and quick. He gave me all the information, made other connections (finance, etc) quickly, and sent me out with my new 2022 Honda Odessy EX-L. I purchased my other car from a different dealer, which took more than 5 hours. This time I was done in less than 2 hours. Keep it up, guys!

David Warner was very helpful in helping me get my new car! He was very thoughtful of my needs and wants and helped me get my car as fast as possible. Thanks again! Would recommend this Honda to others

I’m still here at the dealership as I type this. Buying my daughter a car, and it has been the worst dealership experience in 30 years. No financing involved, and it still took nearly 3 hours.

The service member that helped me was Ashton. He was very helpful and the wait wasn't too long. ☆☆☆☆☆

Great service and very professional. Car still has

Michael Roberts was great! He went over all the features of my new Odyssey. My Odyssey even arrived sooner than expected. I’m glad Daisy reached out to me before my service appt and Rebekah got me a great offer for my old Odyssey.

I am very pleased with the service I received from Ash, he did not hesitate to help me as soon as I got there, and went straight to the points. Also the waiting time was awesome. I was out of the dealership with my car in 3 hours.

Great service and experienced and helpful representatives.

The service is professional and the staff are polite and respectful.

I just bought a Honda here and the sales rep Rebekah and finance advisor Brandon were absolutely fun, easy and pleasant to work with. They answered all our questions and concerns and made sure we got what we asked for in a car and financing. They were so friendly and not pushy; buying a car with them was easy and fun! Would recommend them 100%!

I just bought a Honda Civic from Timothy Lee at AutoNation in Chandler. He was honest and professional and kept me informed throughout the whole process. There were no "surprises" and I felt as if taking care of my needs was his highest priority. Thank You Tim!!

Just bought my second Honda CRV from Bruce Kral. My old CRV was totaled in a hit and run accident and I was in a bind to get another vehicle. Bruce bent over backwards to get me in to a new CRV. Bruce went above and beyond. He was so helpful showing me all of the new features on the CRV. Honda has the best customer service I’ve ever experienced. I can’t say enough good things about Bruce and about Honda. They have a customer for life.

I would not ever buy a car from these people after my first experience. Absolutely awful place. Unprofessional and zero follow through. Beware!!

I never have a problem booking a service appointment. My latest visit took less than two hours and my Service Advisor, Matthew Corathers, identified what items were next in line for my 67K mile 2015 Honda CRV. He was courteous and kept me updated throughout the service.

I worked with Tim Lee in purchasing a used vehicle. He has an easy going demeanor and has EXCELLENT communication and thoroughness. He does things in a timely manner so no extensive waiting. I appreciate the “car purchase” was a good experience because of Tim. Highly recommend him as a salesperson.

I very much enjoyed my purchasing experience from AutoNation Honda Chandler! I purchased a certified pre-owned vehicle and it feels brand new. I originally found the vehicle online and spoke with Jesus over the phone, he assisted with getting me the CarFax and scheduling an appointment to test drive! Upon arrival Bruce provided a really friendly experience and ensured that I was getting a fair deal on my vehicle. Brandon in finance answered my many questions while signing forms and was patient with me during the signing process. All in all I walked away feeling stress free and very happy with my car!

I was extremely nervous about buying a new. After hearing bad things about dealerships and how they try to get the most money they could out of you. How at first it’s so nice but when it comes to financing it can get ugly. Well not here, not here at all. From the beginning everyone was so helpful, nice, and caring. When it came to financing they offered the warranties they had and I didn’t felt i was pushed to get them. Overall it was a great experience and I really had nothing to be nervous about. Thank you so much to Eddie, Joseph, Corey and financing!

Mike menner was knowledgeable and understanding of the car market. I was able to come in with ease and look at an 02 Honda accord. Easy to reserve, he was on top of everything, letting me know what’s happening each step of the process. Mike is extremely helpful and would go to him every time for a car!

After a little problem with our service appointment schedule 2 days before this appointment, Derrick got us right in and got our recall issue and oil change done very quickly. He was very personable and showed us a how to use the fog lights on our Pilot. We had never even been aware of them before. Thanks to Derrick for taking time to talk with us!

Found a CPO 2021 Honda Civic for my daughter and bought it with in an hour. Walked in at 8:00 and had in bought by 9:00.

Jordan is a rockstar, we purchased a Kia Soul about 4 months ago right at the height of the supply-demand surge in the industry. I didn't realize walking in it had been so difficult to find cars at the time, but Jordan went to work for us. The service was top notch and he found the perfect car in the most spectacular way. It was down to the wire and he wasn't bothered by the pressure and kept us smiling the whole time. 10/10 will buy my next car from Jordan if he's still selling them and if not I will happily return to this Autonation!

From my first call to the dealership when I made contact with Jesus Cornejo to when we picked up our vehicle everything went very smoothly. Questions were answered fully and there was no pressure. Zacharj ( yes, that's how it's spelled) Salter, the CFS Mgr. was great as well. Both gentlemen went the extra mile to insure that our transaction was as painless as it could be.

we received our new crv sooner than expected. Not due to arrive for approximately another 2-3 weeks, but arrived the very next day. No pressure just spent quality time with us answering questions.

Dave Warner was a true pleasure to work with!

Horrible car buying experience. Bought my car a month ago and can not get a sales manager to help me. All I get are excuses every time I call.

Our sales representative, Timothy Lee was very professional and helpful throughout the entire process. Whenever i sent him an email or text, he was always timely in his response. He always did what he said he would. We would definitely purchase another vehicle with Tim, through Autonation Honda in Gilbert. Best of all , there were never any surprises. The prices Tim gave us in the beginning, were all honored, on the date we finalized all the paperwork.

Tim Greenbank and the entire staff at the dealership were amazing! exceptional customer service and comfortableness during the buying process and all the steps involved before taking ownership of my 2022 Honda Civic SI. These are very hard to come by in Arizona and I absolutely love it! Kudos to everyone at the dealership and I highly recommend them to anyone looking to purchase a new or used vehicle! They will take care of you

I negotiated a $479/mo. payment and put $2000 down after I traded in a 2020 civic because the hood kept popping open. When contract was written up and sent in, payment was $539/mo.,not happy. Suppose to receive a refund from the long term warranty on 2020 civic, never received. I review the contract a day later and went and talked to the finance officer on Monday and he admitted that he made a mistake, the papers had been sent to the bank. I think about this everyday because this is more than I was willing to pay. This is why I am not happy with my purchase with this dealership. If you are serious about wanting to hear my experience, please review.

Great customer service - very professional.

Very happy with their service!

Great service and always pleasant.

Do NOT buy a used car here. We’ve had nothing but trouble with service. Our check engine light came on 10 days after buying the car. We made an appointment for that Saturday. When we arrived we were told they had no qualified techs that day so we had to reschedule. On two separate occasions we were told the car was fixed, only for the check engine light to come on as soon as we left and it had to be returned. The service manager couldn’t be bothered to call us back after having our car in their possession for 30 days of the 40 total days we have owned it. He told our service advisor that he received our call but wouldn’t call us back because he was too busy. Lack of communication made us feel very disrespected. We are very upset with the service and lack of respect and communication. The service advisor told us we should consider ourselves lucky that they fixed the $2,000 worth of problems with the car. Even though the car was under warranty. We can’t trust their service and now have a car that we have to worry about.

Jesus was very personable & worked to get me the best trade-in value for my car. Everyone was very friendly & efficient. Love the new CR-V! Thanks.

Phenomenal customer service! Very knowledgeable about the vehicle and efficient in getting the paperwork ready. Excellent follow up and great service team. Would definitely recommend.

Work is excellent. Staff is very polite.

Ready to help us when we arrived from Tucson. Checked car out with us and set seat and key for entry. Offered water, etc while we waited. Helped with phone to enable one time increase of our debit line to finished sale.

Great service! Good deals! And the customer service is the best of any I have ever received! The service manager Mike is always prompt, thorough, and kind!

Cirtified appraisal was 27K. only offered 25.5K and said the only reason it is lower is because they can't sell it for that much in this market, vehicle is perfect/like new. Was able to negotiate up to 26.3K and now you have my vehicle listed for 30.9K. Tried to speak with GM three times with my concern but wouldn't return calls only had sales manager call. CarMax certified offer was 29.6K and they would honor it.

This dealership is very professional and all staff involving with purchasing processing are friendly and helpful. I strongly suggest that all the buyers should come to this dealership for second opinion before their final decision.

I recently picked up the 5th or 6th vehicle I’ve gotten from this dealership. The faces change but not the qualified, helpful and reliable personnel they always seem to have there. Vinh Vo made my recent acquisition the easiest ever and he has reached out personally to see how things are going and to offer set-up advice and technical help if I need it. Aside from the personnel, the Honda products can’t be beat in my opinion.

My 2019 CRV needed 15 000-mile service. Mike Bradley was my service liaison. He was friendly, efficient and professional. The vehicle was returned faster than expected and in tip-top shape. 5 Star all the way!

Bruce was very helpful in providing all required information, showing me his system and the car availability details. Though did not have much choice due to the chip shortage, Bruce's guidance and open communication showing the availability details helped to make my decision. And the best part was that the car arrived before it was scheduled to arrive, which was great!! Bruce provided a thorough tour showing all the features and also provided a couple of goodies :) Overall I would highly recommend Chandler Autonation and Bruce!!

Mike Bradley was extremely helpful in getting my car back on the road. Great service and professionalism!

Great service. Professional and friendly people. Thank you Scott!

My advisor was very good. My heart went out to him after learning he lost a family member and had to leave right after my car was done.

We recently had a not great experience at autonation Honda trying to buy a 2022 odyssey. We had been talking to Roger their internet sales person for a week, who we made an appointment with to come down and put a deposit on an incoming odyssey because they don’t have any physically there. We get there and Roger is nowhere to be found. They scramble to tell us 3 different things and turns out Roger has left the building. Should’ve been our first red flag. So a sales manager comes over not sure of his name but he was super pompous. Tells me that Roger has no clue what he’s talking about and they have no incoming Odysseys until March. “Magically” he finds some being built in Nov so we wanted to go over a deal sheet before we put down $500 to hold the vehicle but when we asked about numbers they couldn’t give us anything personal to us saying “we can’t predict the future” because we couldn’t pick up the car until it came in 6 weeks. I felt very uncomfortable giving them money not remotely knowing what any of my final costs would be when the car is actually here, and they only give you 48 hours to pick it up. The whole situation was very unorganized, stressful, and they weren’t remotely forthcoming about anything basically giving room to upsell for the car in 6 weeks after you’ve waited for it. I would look elsewhere for a new car. Every employee was rude and disorganized.

Needed a nice used car and this dealership helped me fine one in my price range. Couldn’t find one in my state they were asking to much for used cars but Arizona market seemed to have used cars for reasonable prices.

Walter is the nicest and more caring person at the auto nation Nissan. He really took the time to explain everything about my purchase and that’s really hard to find in the car business. If you’re looking to get a vehicle make sure to ask for Walter in finance and he will treat you like family.

Ease of scheduling. Clean waiting area.

Jesus is friendly, informative, and willing to do his best to answer our questions and understand where we are coming from; along with our options. Thank you so much! We were able to think through, prepare and organize what we would like to do. Much appreciated!

Jordon made our car buying a great experience! He was on time and very pleasant to be around. No pressure selling let us decide but guided us. We bought a used 2018 CR-V But when I got home I noticed that a new 2022 white CR-V had came in and I contacted Jordon the next day and said I had a change of mind and wanted the 2022 And I thought it might be a hot mess to do the exchange, but Jordon was there and had my car ready and set everything in motion and as easy as 123 I was driving out in the car I wanted and was so very happy.

Jordan was amazing !!! Thank you… you made our visit very pleasant and you were very accommodating.. we will recommend this place to our friends and family.

Brought my car in for service. All complete and out the door easy thanks Scott!

Bought a new 2022 Honda Odyssey. For the most part it was seamless. Had to wait for the vehicle to arrive. Each truck it should have been on, it wasn’t. Kyle is great! Dealt with Peter over the phone once and he was a jerk. Said my van wasn’t there and was sure of it. Swore I was wrong. I was already coming in that night to pick it up. Only problem was that I asked to not have it tinted when it arrived, did it anyway. Did not do the small windows in the front and the tint is not very dark in the back. Cut the price in half but still disappointed. Will be asking for it to be removed and my $250 back. That is my only problem

I went to service without an appt because of my battery. I received help from a service writer and my car was fixed. I needed an alternator and battery but they were there to help me and I certainly appreciated it.

Jesus was a lot of help I’m my first time shopping for a car. He answered all my questions in a timely manner and made everything an overall enjoyable shopping experience!

Rebekah was amazing. She had me in and out of there in no time. Kind and friendly staff all over the place! everyone who passed me while waiting in my vehicle stopped to make sure i was comfortable and checked if I wanted a water or coffee while I waited to drop my car off.

Visited many dealers and experienced their markups due to the chip shortage. Gave AutoNation Honda a call and was at their location about an hour later signing for my new Accord for the MSRP sticker price and no crazy markups of any kind. Best deal I could find for the trim level I wanted in months of searching. My whole experience lasted maybe 2 hours and was by far the easiest I've had buying a car from a dealer. Will definitely consider buying from them again in the future.

Car purchases are not something I look forward to, but it was my great fortune to meet Clem on the lot the afternoon of 9/25/21. Although I drove the distance to test drive a number of used vehicles listed on their website, many were already purchased or reserved. On this hot afternoon, it was a bonus to drive in the golf cart instead of walking the hot lot. Clem was very low pressure and agreed to contact me the next day if the car reserved by someone else did not sell. As we walked and talked, we came across a 'new' vehicle that had less than 10,000 miles as it was driven by the GM . The price of this 'new' car was fair as was the trade-in on my older car. Great car; great purchase experience. I only wish I lived closer. As I've needed windshield washer fluid, I realize it was empty - or is not working. I'll either fill it or take the drive back down there if the issue is bigger than that.

We bought a service plan for my wife’s Pilot and every time we take it in for service the people who work there have been very nice and helpful. No high pressure to buy unneeded services.

The dealership is severely understaffed. It took over two hours for an oil change even though I had an appointment. Don’t go their if you need quick service.

Great service. In and out quick.

I wish I could give them a better rating, but after taking car in for Check engine light (and $200.00) to fix, the light came on two days later. I left several messages for advisors to call and - no response. scheduling and follow-up could be improved in my estimation.

Best and easiest auto purchase ever. James was extremely helpful, had paperwork ready when I arrived and the finance/payment department was extremely efficient and not pushy about selling me add-ons.

This is the third car I bought from Automation Honda. Each time Vinh Vo helped helped me. He has excellent customer service. He helped us find what we wanted and made the experience fun. He answered all of our questions and was very patient with us. He never once tried to force us into buying anything. Five star service!!!

Good experience with Ash and to some extent Gregg. Not good with finance department. Did not take the time to explain Service Disclosures and ignored my request to have only basics. Have been trying to get that adjusted but poor response. This has raised the final cost. I am required to pay for something I would never use.

I have never had a more enjoyable experience at an auto dealership. Chris Block and Aaron Showalter took such great care of me and made the process of purchasing a car seamless. I could recommend AutoNation Honda of Chandler to anyone for either a new or used car. Thank you for your wonderful service and experience. C. Maxwell

I would recommend sales associate Anzul, nice person, simple to approach made my morning appointment get started smoothly and he was with me till I received the car.

My buying experience was great. The salesman, Corey, was extremely helpful. I was asked to pay by cashier's check but didn't consider that a big deal. I love my new car. They are checking with me to see if I have any questions, which I do as I learn all the bells and whistles on my new car.

This is where I get to assist folks with my passion! Automotive…..

I would only recommend the salesmen - Clem and Victor were outstanding. The general manager and the finance man were a disaster. They made it nearly impossible to buy the car. I wanted to pay by check and they made me get a certified check from Chase Bank. I have purchased many cars for cash/check and have never been treated as poorly as i was at AutiNation Honda.

Excellent service, no pressure sales approach, knowledgeable about products they are selling. Excellent communication and service after the sale is made. Ask for Michael Barnes

We came in knowing exactly which vehicle we wanted and had the financing taken care of ahead of time, so the whole process went pretty smoothly. The only delay was waiting for the vehicle to be ready to test drive since it had just arrived at the dealership fairly recently.

Our battery was dead and we needed service. It was late but they were open until 7pm and got us in and replaced in a couple hours. Even though they were very busy and we didn’t have an appointment!

Definitely would not recommend going here whatsoever! I called in to make an appointment for my accord for two inspections (auto trans fluid and rear brakes because they were squealing) and was told there was an opening at noon. While on the phone with the lady i was asking her about the pricing for a trans fluid flush vs drain and fill and she had no idea what a drain and fill was and thought i was missing trans fluid because of it. That was the first red flag that the person in charge of service phone calls doesnt even know the services they provide. Finally the day comes around where i take my car in and i tell them i have an appointment and was then told it would be done around 2:30pm. They took my car and treated it as a walk in parking it in the back lot and had to “wait for a spot” in order to do the two simple inspections i had asked for! If they are going to do that then i really don’t understand why they have appointments and why they couldn’t have told me that over the phone when setting up the appointment. 2:30 comes around and i get a call back saying everything looks excellent and i asked why my brakes were squealing if everything looks good then and they had no clue what i was talking about even though that was the whole reason i wanted them to look at it. The guy then said “thats not in my notes so we will have to wait for another opening so it wont be done until around 5.” I finally am able to go pick up my car after 5 hours of what should have been at most an hour job and the only good part was they didnt try charging me anything for taking my brakes apart to lubricate them. Worst service i have experienced! If you dont know how to work on your own car i would highly recommend start learning now because this is exactly what people need to avoid! 5 hours for them just to look at my car not even do a big job or replace fluids or anything like that. Dont waste your time on this place

Mike Bradley is my advisor.. He is very professional and very thorough on the serve needed and time service will take. Thankful he is there to help us with. Service Department has always taken care of whst is needed.

James was very helpful and I found the perfect Honda. The process was smooth and Eric in finance took care of the paperwork so I was in and out as quickly as possible.

the customer service... excellent

Do not ever go to any AutoNation owned dealership for service, they are absolute crooks! They quoted me a service fee of over $3200 for a repair that I ended up getting fixed for $600 at another vehicle service facility that is very highly rated and honest. Additionally, to walk in the door at any AutoNation service facility you pay a "diagnostics" fee of $165, which would go towards any additional service, however, if you don't do additional service you are out $165. They won't take a moment to just look at your vehicle like other service facilities, it's just right to the $165. Absolute Crooks!!

Jesus was a great guy who helped us all the way. 5 stars for him. He took care of us from start to finish. I would recommend jesus form automation Honda as the car sales person

I recently purchased a Ridgeline from your dealership. My salesman was James V. James was professional, knowledgeable, and personable and kept me informed as the vehichle had not arrived at the dealership when I originally inquired about the Ridgeline that I purchased. I appreciated his straight talk and his attention to every detail along the way. Overall a great experience.

We bought a Honda HR-V from Auto Nation and we have been very happy with our purchase. We worked with Victor Gonzalez and I think he is what made it such a pleasant experience. There was no pressure whatsoever. Before and after the purchase, he answered every question with patience and a smile.

I went to a couple different dealerships and this was the only one that didn't try to scam me into buying a car. Clem was very helpful in walking me through my purchase and was willing to wait until I found exactly what I wanted.

Got a very clean 2018 CR V for a great price with only 26k miles on it. I worked with Ed V. He was very nice, patient and knowledgeable. Test drives and reviewing numbers was easy and stress free. Only time I felt pressured or uncomfortable was dealing with finance as they tried to push hard on expensive extended warranties. But other than that it’s a great dealership! Ask to work with Ed V if you’re trying to buy a Honda.

Clement and all of the staff were great to work with. Everyone was professional, knowledgeable and made the whole process a breeze. Thanks to their great service, they now have a new customer for life!

I love my new Honda Insight! Tim Lee was wonderful to work with and the whole experience was perfect. He was fair and thorough and the whole process went quickly and smoothly!

Worked with Rebekah and she was great ! Would recommend

Our daughter, Emma, turned 18 last week and had been saving her money for her first car. We own a Honda Fit and Emma had her heart set on a newer Honda Insight. Your dealership had one in stock and the specs looked great, so we headed over Saturday after making an appointment with salesperson, Eddie Rasheed. We arrived at noon and Emma was able to test drive the Insight and a Civic that was also available. Eddie ran some numbers for the total price of both. We left to get some lunch and discuss the information we were given. After some deliberation, Emma decided to purchase the Insight. She had enough money to purchase it outright but wanted to build her credit so we planned to finance part of it. We headed right back over to Autonation and found Eddie. Until that point everything was going smoothly, and then he introduced us to Zach Salter, a finance person. Zach started crunching numbers and trying to sell us on the extended warranties. The full extended warranty he quoted us was $2700 and more expensive than any extended warranty we ever purchased from Honda or elsewhere. We were asking for numbers with and without the warranties. He would type something in and write it down; then we would ask a question, and he’d change some figures. At one point telling us he messed up and needed to change the numbers again. Finally he gave us two figures in writing. One was with the warranty, and the other one was without. The figures he wrote down in front of us looked good without the warranty. Then Zach said he’d be right back and stepped out. A moment later the finance director, Ali, walked in. He introduced himself and said he was surprised at how high the warranty quote was. He said he’s the boss and could probably discount it if we reconsidered the extended warranty. We agreed to hear him out, and he said he’d be right back. He came back in a couple minutes later and said he didn’t realize the quote Zach told us included the tire replacement option and three years of service. My wife asked how the finance manager didn’t know his own warranties and questioned him. He acted put out and said the best he could do was just under $2,000. At that point, we were not really interested in the warranty, as neither of them instilled much confidence in their abilities to calculate numbers. So we told him no thanks and he left in a huff. Zach came back in and his demeanor obviously changed. He was more gruff and rude with us. My wife was asking about different finance options and putting more or less down. Zach kept getting flustered, told us he didn’t mean what he just said, and when we reminded him of things he just said, he got mad telling us that he didn’t say that. Why is it that both Zach and Ali seemed to be so incredibly put out that WE didn’t want to spend OUR money on something THEY thought we should? We both commented that we have never encountered such childish, rude behavior from anyone at a car dealership before. Finally my wife said we wanted the car for the 60 months with no warranty for the $127 that he wrote down right in front of us. We pointed at the figures he said. He looked down at them, that he wrote in his handwriting, and he told us he never quoted that price. We looked at him like he was joking because he literally did give us that quote in writing. He then told us those numbers were wrong. The four of us told him (Emma’s boyfriend was with us) that yes, he did in fact tell us that. At this point he was angry. He denied it and gave us another figure $60/month more. We asked to speak to Ali again and Zach told us he left. It was 5:05pm. Throughout the day, while we were sitting in the dealership (over four hours by now) we all had our phones. I’d send a text or check social media. We all were. After arguing numbers with us for a few more minutes & writing down 3 final figures, Zach stood abruptly from his desk & said “I’m stepping out so you all don’t have to keep texting each other about this!” before storming out. We were shocked & surprised. After we calmed down from his absolutely immature behavior, we decided no car was worth the way he treated us. We decided to leave. Exiting Zach’s office, Eddie stopped us near the exit. We shared Zach’s comments, tone, & behavior with us. Eddie seemed surprised & was apologetic. He asked us not to leave, & wanted to help us by getting someone else in finance. After the macho, misogynist attitude of Zach, we told Eddie we weren’t interested in working w/ another man, because it’s guys like that who give car dealerships a bad name. Annie Hill happened to be walking by. Eddie grabbed her to see if she could help. She listened to our story, calmed us a bit, and asked us to give her 10 minutes to review our account. We acquiesced & moved around the back hallway (away from where Zach was standing glaring at us) to the waiting area. The only other reason we even considered staying was because we knew this would be a good car for Emma, and we really did want her to get something safe and reliable. So, ten minutes later we were in Annie’s office. She explained the financing, and patiently answered all of our questions with respect. The only thing she couldn’t reconcile was the 60 month/$127 a month payment. After discussing it with Emma, we decided to get the car, leaving approximately six hours after we originally arrived. This is Emma’s first buying experience, and it was abysmal. We have a Fit & had a great experience buying it. This was not. We understand there’s a chip shortage and inventory is sparse, but that’s no reason to bully, disrespect, & roll your eyes at any customer. We’re trying to put this horrid experience behind us but it will be very difficult to recommend anyone to Autonation Honda on the chance of having to deal with Zach Salter in finance.

I was very impressed with Auto Nation Honda and with Clem (my salesperson). I believe I got an incredible deal buying my Honda Odyssey. Everything was to my satisfaction. I am very happy with my purchase and would definitly recommend my family and friends to Auto Nation Honda in Chandler. Thank you Clem!

Dear Auto Nation Honda Chandler, Someone goofed and printed my work cell phone number on the business card you hand out to service customers looking for your shuttle bus. I get 3-5 calls a day from people looking for a ride to pick up their cars. I have tried calling the dealership, but gave up after being on hold for 30 minutes without reaching a human. I tried your chat feature in your website, but was told my problem couldn’t be submitted unless I supplied my email address. I sent a Facebook message but got no response. If this is the level of attention to detail and customer service you provide, you can be assured I will not be a customer in the future. That, and I don’t like Honda’s. Please check your business cards for your shuttle driver and print some with the correct number. I’m sure your customers are tired of talking to me.

I bought a 2020 Acura RDX one month ago. The windshield has several cracks in which the sales manager agreed to fix when I purchased it. I have called several times trying to set up appt and also left a message for sales guy Jordan and not a single call back. Call me ASAP! Horrible customer service! I will never recommend them or do business with them again.

Tim and the staff were great. I had been in the car business for over 20 years prior to doing business here. I asked them to give me a realistic deal and it was acknowledged. Going to the finance department was equally accommodating as they didn’t try to sell me things I didn’t need with me leasing my Pilot. I will be going back to Tim and the staff at Auto Nation Honda.

Nate and the entire crew were great. Even got a deal below MSRP in this market. Great place to shop 1st and last... Always had the best experice.

This is our 2nd car purchase from this dealership and our experience was just as good as the first which was several years ago. I like Auto Nation Sales rep as they give you exactly what you ask for, prompt with their responses, transparent transaction and friendly associates. All other dealerships that I contacted tried to bring us in for a test drive and negotiate, added unnecessary packages and fees or tried to convince us to purchase something that we did not want.

professional and personalized customer service.

I have been a customer for 7 years but no longer. Have been trying to get a service appointment for a month on a Thursday ( only day off) with no luck. Called and left messages with managers for help but no call back. Not sure what has happened to this dealership. Taking my business elsewhere.

The employees are friendly and honest which is always appreciated in the car business. Have had zero issues with service at this location, things are done timely and in a correct manner. Wait room is comfortable and the parts/accessories shop is a cool little place to look through. The service representatives really make the experience though. My last oil change was a drive in with no appointment and they also took care of my 15k mile inspection and still had me out within 2 hours of arriving. Recommend this location for anyone with a Honda in need of service

I was looking for a reliable car that wouldn't break the bank. I looked at some privately owned cars and GOSH, the owners were so in love with their car that they couldn't see the rips in the seats and console; some owners couldn't produce one service record! I was discouraged. My friend suggested we go to autonation honda of chandler. They advertised a few cars in my price range. We were greeted by Roger Cary. He was very friendly, listened well and showed us the 3 or 4 cars in my price range. He also suggested we look at a few cars just a little away from my budget range. PRESTO! Not only did he show us a nice car, just at the top of my price range, he explained how the dealer would examine the car top to bottom to assure it was in the best mechanical condition! He showed us a "carfacts" and explained much more about that car than any of the private seller told me about theirs! I decided to put money down on that car. I was clean, looked solid and Roger assured me the mechanics would scour it! About 3 days later the car was done being checked and detailed and ready for me to pick it up! BUT, buying a car without a car is problematic. My friends were at work and at 100° I didn't want to ride my bike to the bank and out to the dealership! I talked a friend into taking me on Monday if I could get to the bank on Saturday. THEN, Roger offered to give me a ride! He picked me up and we made it to the bank with an hour to spare! I drove home from the dealership in my beautiful new Honda! Roger, Brandon (in finance) and all the staff at AUTONATION HONDA are FANTASTIC!

We have searched for a new vehicle to replace our 2019 Toyota Highlander Limited for about 2 months. After looking and driving several different vehicles including SUV’s, Minivans and large cars, we decided on the 2021 Honda Pilot Touring. We did visit many Valley Honda Dealerships and decided on Autonation Honda Chandler because of their professional sales, finance and management staff. The price of the Pilot was very competitive and the customer service was outstanding. I urge anyone wanting a new or preowned Honda to see Jordan in Sales, Brandon in Finance and Joe in Sales Management.

The dealership is very efficient and sensitive to the ccustomer needs

Took car in for recall… everything went fine until pickup of car. My service attendant was not in his office, he was paged… I stood and waited for 10 min. While other service attendants, not busy, watched me. Went to a desk to ask if he could be paged again- was told to walk to another office to have him paged- no one in that office. Finally another service attendant helped me with the excuse they were short staffed.

This place is the worst. Went there in April to do paperwork for a refund of an extended warranty on a vehicle I had traded in. After waiting 30 minutes for someone to help me, I got the refund paperwork completed and the finance manager made copies of everything (including the letter from the lien hold saying the loan had been paid off). I was told the refund would be sent in 8 to 12 weeks. Waited 14 weeks and called today. I was told the refund was never processed because they didn’t upload the documentation that the loan was paid off. They had made copies of that document and it clearly says on the refund paperwork that I was given that the loan is paid in full. I said I would be willing to resubmit the paperwork but was not going to wait another 8 to 12 weeks. The person I talked to said there was nothing they could do because refunds come from corporate in Florida. I asked for a telephone number for corporate and was told that I could Google it. Do not do business with these people!!

My sales person was very professional and was not pushy.

Peter was great to work with. He was friendly and professional and made our car purchase experience pleasant. Highly recommend Peter! Jim and Gail I.

Courteous and friendly service writer. Kept me informed as to the progress of the repair.

I took my vehicle and for a maintenance check. They did all the work that was necessary. They did not add things that some dealerships do. I was very satisfied.

My repair was handled efficiently and I was able to leave even sooner than estimated. My service agent was friendly and courteous. Well done Honda Chandler!

If you like being a special needs parent, who is talked down to, told to reschedule, have your car A/C stop all together, then 2 days later rush around on a Friday to find a rental, only to have your spouse, who was NOT at the original appointment that was immediately rescheduled, be talked down to, causing your spouse to get loud, have the cops threatened to ve called and that you'll never do business with Honda Autonation again, all because you are trying to scoot out early, I HIGHLY recommend. If I could give negative 10 stars I would. We JUST dealt with Honda on our CR-V for our SECOND battery that leaked acid, in 11 months, and we also had to pay Autozone ASAP because it was all over, and not drivable even though it is a 100 month warranty. We still have yet to hear back from that, so this is insult to injury, but at this point is par for the course!

I would NEVER recommend this dealership. I bought a brand new car. The sales guys were nice, of course. But once I got in the finance office our experience turned into a nightmare. The guy was RUDE. I paid cash for my car and had to juggle some things around to allow for the transaction to go through. He literally started tapping his finger like he was annoyed with us while he waited. He also failed to call me back when I left a voicemail for him regarding missing tag/title information. (I still have no title info 2 months later) Then, my car had some scratches and a ding when I was buying it. They promised to fix it if I bought it. Well, we will be taking it back a 4th time this week because we keep getting it back and they say they couldn’t do it while they had it for one reason or another. They also needed to do a software update due to a recall, in the first 2 times they had my car (once for a week!) they didn’t even bother to get that done. We have to take the car in and leave it for another several days now to fix the ding. This place is absolutely worthless. They don’t communicate with each other and once they get the money they obviously don’t care about the customer. I know dealerships have a bad wrap, but this one takes the cake! Go somewhere else.

Customer service is great

Tienen buena atención y son responsables

Great guest service! Clean and comfortable facility. Professional and friendly, thank you Rebekah!!

Showed up no appointment for an oil change and tire rotation. Had me driving off the lot in under three hours.

Marcos was excellent. He was efficient- prepared- gave us a detailed overview of the cars features. Would definitely come back here to buy another Honda with Marcos.

It's always great to go to Autonation in Chandler, THe service is great, the service writers are honest and great to work with. Thank you Autonation Honda for your graciousness.

Great as always, fast service. We had an additional issue and they took care of it without having to schedule another service appointment.

Fantastic Service by Mike Bradley 😀👏Next time I need my car serviced I'm reaching out to Mike. Took my car in because my air condition was blowing out warm air.. I dropped off my car thinking I would get it the next day. To my surprise I got a call back saying it was ready for pickup within a few hours. Thanks Mike.

Service tech Joe delivered excellent service. The oil change took 30 minutes longer than the hour and half as stated though.

I paid for platinum coverage but they continue to try up sell me on each visit. A battery was installed 7 months ago but now it has failed. Instead of recognizing that it was an inferior product they want to charge me $250 for a new one. I’m really tired of the up sell.

I can't count the number of times I've bought or leased from AutoNation Chandler. I keep going back for a few reasons, principally the person I deal with most frequently, Gregg Gabbing, and others who help, this time Telly Papagianis. These guys care! While I've only had this 2021 Honda Civic EX for 2 days, I love it. I was a step up from the LX model I'm used to but worth the extra money. As typified by Gregg and Telly, this is a great, great dealership.

Service was on time, did just what was needed, car clean when returned.

As someone who doesn't frequently go to dealerships Honda Chandler reminded me exactly why. I found a car that I wanted, drove 11 hours to get it, only to find that their " One price" is truly bogus with a $500 "paperwork" fee, not to mention they will try to sell you every coverage possible, even if they're not haggling on the price of the car. They will use your trade in to leverage as much as they can against you. I got 40 percent of my cars KBB blue book value after all was said and done, and the total price I paid for my car was 15 percent higher than listed excluding the taxes and fees that I had paid upfront. This after sitting at the dealership for 5 hours. I've even tried contacting them afterwards to remove a package I did not want and have been completely ignored for days on end. Why would I ever want to come back?

I really like our service advisor. He is always very friendly, professional and very honest!

🍻Horrible Customer service. Hor-ri-ble..Its a long ride so get settled with your favorite beverage and snack. I made a noon appointment a week prior because we would be in area and would just go there, wait for it and be done with it. I guess the online schedule tool is really only for show. When we get there, the customer service rep, who I will call Mr Wonderful, tried to get us to reschedule a simple oil change by saying it didnt matter that we had an appointment, they had too many drop ins and it would be a 4 hour wait. So not sure why they have a scheduling process, if it's not used. My husband asked if we could have the motor in the window looked at. Mr Wonderful refused and said "they do that when car starts to age". This is the 4th Honda I have owned, none of them have done that. None. None. So this is off to a great start. We rearrange our work schedules to do the whole car shuffle because they didnt have courtesy shuttle to drop us off. No big deal... Things happen. Maybe this was like a tactic to offload work like restaurants do...tell people its going to be 2 hour wait and really only 30 mins so they go away. We dropped our vehicle off at 12p. No call at 2p, No call 3p, No call at 4p. My husband had to call at 5p to ask if it was done. Surprise, it's done. It took 5 hours for a oil change ( A1 service) that was SCHEDULED for over a week!!! I get off work, we go through rush hour to get there. We roll up and the vehicle is parked with the hazards on in the pick-up lane. Hmm...I wonder what that does to a car thats been sitting for I don't know how long in 100+ degree heat. My husband finally locates Mr Wonderful and questions how long the it was parked like that and why. Mr Wonderful makes some stupid sarcastic comment "hope your car starts". Welp... you guessed it... the car wouldn't start. I wonder how many times Mr Wonderful walked by my vehicle with the hazards on or any rep for that matter... or any supervisor or manger or employee... So they had to jump the vehicle with the portable battery pack. Do you think Mr Wonderful helped or apologized... that's a negative ghost rider. Oh, yes... one more thing... my husband inquired about a new battery for his key fob before he left the car at noon, which was now a lifetime ago. Mr Wonderful was going to "cut us a deal" and throw it in for free, you know because of the wait and all. Isnt Mr Wonderful so wonderful! [ Insert Sarcasm] When my husband checked out, they charged us twice for the battery. My husband questioned him about the duplicate charge. Mr Wondeful acted like he was doing us a favor by taking the duplicate charge off the bill. Oh how gracious to not only *not* do what you said you were going to do but remove the duplicate charge. Isn't Mr Wonderful wonderful... Of course he split, and is now making the poor cashier girl handle his mess. So we paid the few bucks for the battery to keep from having to deal with Mr Wonderful again. Unfortunately its all who your rep is, if you get a crappy one you will have crappy experience with this place. Might just want to take your car to another dealership than risk what rep your will get or your own local mechanic. They may even keep your battery charged during your oil change. Who knew that was a New standard to have for an oil change?! I really wish I could say this was not true and I was exaggerating all of this but sadly it is not. Thanks for listening. Cheers! 🍻

We had great service and was very impressed with Kyle, he kept us up to date on what needed to be done and the cost of the repair

Second scheduled repair was efficiently accomplished. Wait time was as suggested at delivery

Friendly service and great communication

Joe was. every good…explained what they found and cost. Was done in time he said it would be done.. highly recommend them.

service dept was great my advisor mike bradley could not have done a better job of having my ridgeline serviced he informed us of everything will not go anywhere else

I can’t believe how horrible the service was for this oil change. Our appointment was at 7am on Thursday so we decided to drop off our van on Wednesday night at 5pm. The guy that checked the van in said your service agent isn’t here, but you can leave it so he can get to it first thing in the morning. Thursday comes and it’s 11am and we still haven’t heard anything about our van, if it needed anything, if it was done… So my husband decided to call to get an update and they couldn’t find our van! She said whatever guy checked it in last night didn’t actually check it into the system so they never serviced it because they didn’t even know they had it! We asked why the service agent didn’t call us in the morning when we missed our appointment at 7am and she said they don’t do that, then what’s the point of having a service agent if they don’t check on you if you don’t even show up to your appointment?!!! They didn’t get done with our van until after 2pm! Completely messed up the rest of our day and did nothing for the inconvenience! A policy needs to be changed here for sure, that if someone misses their appointment that they receive a call or email of some sort to prevent screw ups like this in the future!

Kyle M. was very helpful. My car was done quickly.

The salesman Eddie was Fantastic best ever had. The customer service financial manager Tanner was also great. This is the fourth family car we have bought from this dealership and they have our business for life. Thank you so much for such a great experience.

Traded in my truck for a Honda Civic... 2 months later my truck has still not been paid off and AutoNation has not been helpful in resolving this. I am literally stuck making 2 car payments because they will not resolve with my former financing company.

Yesterday I went to Automation Honda first time for my vehicle tires replacement. Service advisor Nate helped me and his explanation and service was excellent. One more person who received me and assigned to Nick was also professional They delivered the car on time. I would like to go them regularly for my car services.

Excellent routine service on our Honda Civic. Recall service was handled too.

Service advisor was courteous and informative.

Great experience overall, process was quick and easy. Brevin and everyone else I met were friendly and attentive. Would very much recommend buying a car from this dealership.

Excellent good executive attention good customer service sales guys good everyone gives good service I camback to do new buy at this place soon thank you..

Big THANKS to Service Advisor Nate Flynn for his help in dealing with my maintenance that he handled today. He was knowledgeable,friendly and professional. Most of all, he got my services completed in record time. Thanks again Nate.

Both Tony and Jason were very helpful and knowledgeable. They kept in contact and made sure my car was in great shape. Overall great experience.

Fast, friendly and professional.

I had a safety recall taken care of very promptly.

They have always been prompt when servicing my car. The work is done quickly and right the first time

The dealership was clean and the staff was friendly. My salesman was easy to work with and Ahmet the CFS manager was awesome! I would recommend.

BUYERS BEWARE!!!! DO NOT BUY FROM THIS DEALER!!!!@ DONT WASTE YOUR TIME!!!! JEFF THE " SO CALLED MANAGER" COULD HAVE CARED LESS TO KNOW WHY WE WERE UPSET! PETER CRAMER IS LIAR! I am awaiting a call from the GM Monday am but they do not care about ripping you off!!! THANK GOD WE WALKED OUT AFTER 4 HOURS OF WAITING!!! They completely changed their terms. FULL STORY TO COME! I was going to wait to give them an opportunity to correct the issue but after the call this AM and Jeff not giving one bit of care that we were upset over being lied to and strung along, I thought the public needs to know! if they don't care right now, imagine if you have problems after you bought a new car?? The way I see it, they would sell you a lemon and not care one bit! Just be careful of a dealership that makes you a number! I will provide ANYONE who wants it the black and white TRUTH behind these guys! Bait and switch... Yep they did that too! DONT WASTE YOUR TIME HERE!!

My finance guy added a $1600 sentinal service fee which I did not notice until I got home...Read every page from top to bottom, they will try to take advantage of you if they can. I learned the hard way. But I love my new car and I think I got a fair deal otherwise!

I bought my first car from the dealer. I did lots of research on interest rates and what I should be looking for before coming in. Everything online made it feel like I’d be walking into a war zone that I’d have to defend myself from while in there. I didn’t have that experience at all. James helped me understand my options and took the time to understand my specific situation. There was no pressure at all and a very friendly staff.

Fast, friendly and informative

My car arrived damaged from the dealership after they had it for a week. Someone at AutoNation Honda took my sports car for a joy ride which will cost me thousands of dollars to fix. Don’t buy a car from this dealership. Very disappointed !

Their service dept has really gone downhill

Excellent and very fast. Much appreciated. We have bought many cars there and have been very satisfied with all of them.

Toby handled my appointment in an excellent way. He stated that my auto service should take approximately 1 1/2 hrs. In fact it was just short of that time. In addition the car was washed as promised and he covered the multi-point inspection with me. Very Good Job! Gerald Lauersdorf

LYING ABOUT CAR FAX REPORTS, MISOGYNISTIC SALESMAN, NOT WILLING TO OWN UP TO DEALER MISTAKES. DO NOT BUY 2 weeks ago I reached out over a vehicle I saw online advertised as certified new with only 1000 miles on it with a clean car fax. Everything was going great. Did everything online. Sales person Zach Brink advised that the vehicle was being inspected and won’t be available for pick up. No problem. Tanner- excellent finance manager. Have no issues. On May 27th I signed for this vehicle and signed a clean car fax report the dealer provided. I asked why the car was returned within 2 months Another finance manager told me some BS story that the car was returned because an older couple didn’t like the size of the HRV. Fine that made sense. A week later I called because I still hadn’t heard about my car. My sales person was on vacation so they transferred me to another person. He said your car is just waiting on the bumper. When I asked what do you mean. He explained that the car was in an accident. When I explained that - that information wasn’t advised to me he said he wasn’t sure he would call Zach and ask. He called me back and said Zach told him that he did tell me that. I advised he did not and had the text message and the signed clean car fax report as proof that i was unaware of the accident .so this was all hidden to me. He then advised he wasn’t sure why they gave me a clean car fax since it’s been at their shop since 5/8 and I must have not been paying attention. I knew that it wasn’t true and pulled a car fax myself which showed that the dealership didn’t update it with car fax until AFTER I bought the car/ super shady. I was told to call back today to talk to my salesperson. So I did and this is where it gets even worse. I talked to Roger Carry who was extremely misogynistic and rude and told me I was a liar and the dealership would never do anything unethical and that if I kept saying they did that he would refuse to help me. I explained I was frustrated because I had text messages, pictures, and signed contracts with proof that I wasn’t lying. He then said “well aren’t you pleasant!” He kept saying that I had no idea what I was talking about. Finally a sales manager called me back and admitted that the sales person and sales manager who worked my case never told me about the car accident and lied to him about saying he told me, they did tell me the car had a clean car fax and he doesn’t know why they didn’t know that, and that this dealership made the mistake. I asked for the price to be adjusted since the deal I signed was based on an accident free car. They said no. He also admitted that Roger Carry gets carried away when talking to customers and get rude and hostile Please enjoy the text messages, the pictures, and if you would like the call recording proof that they admitted to all of this just reach out! I would not buy a car from a dealership who is selling cars with clean car fax reports when they aren’t!!!

Caring and efficient service.

UPDATE: 6/2/2021 - I was going out of town for Memorial weekend and told my service person M. Bradley that I needed the oil change done and we would work on the 60k service when we got back into town. We left the car overnight - NO "free" wash was offered or done - Service person said that our rear brakes were at 3mm, were super low and need changing plus service on the rotors. Having to leave the next morning I took the rear brakes off at 10pm and 3 of the 4 pads still had over 1/2 their life left, 1 was worn a little more and the rotors are perfect. We DO NOT appreciate a service department that LIES! This caused me to look and change the rear brakes when I did not need too knowing there was a good chance I would say yes because I was leaving town early the next morning! For convenience this is the closest Honda dealership however it might be worth looking for another place to service our vehicle.

I want to say this was a super smooth and easy transaction. James made everything understandable and was great company while waiting on the financing. I'm very pleased with how everything went. I came all the way from N.E. Phoenix and it was worth the drive.

Excellent service from Joe Kriziek.

AutoNation is a honest, trustworthy vehicle source. They say what they mean and mean what they say! We purchased our 2nd vehicle from them and they helped us out with any questions or concerns we had. We recommend AutoNation if you’re looking for honesty and integrity when buying a car!

Toby is an amazing service man. He is honest to the point and just genuine.He always goes above and beyond for his clients.

Very helpful and friendly service!

great service. took a little while but very good overall. Forgot to put a new sticker with mileage for next service, but thats ok.

No pressure experience with excellent customer service. Thank you Tim! Great price and no expensive add ons like the other dealerships. Straight forward pricing with polite staff from salesman to finance. I highly recommend to start here to buy a car. I made the 100 mile round trip to this dealer because the dealership that was less than a mile from my house were rude and overpriced.

The only place I get my vehicle serviced at Auto Nation Honda in Chandler. The service staff are all very nice and my service advisor Mike Bradley did an excellent job snd got me in and out in short order. I have recommended a number of my friends rhat have Honda’s to use auto nation for all their service needs.

Overall process went well, the offer for my trade in and total cost of the CRV was within the range I was looking for and little negotiation was required on my part. The salesperson was nice and helpful regarding the purchase, yet seemed a bit tired or stressed which wasn't too much of a bother.

Car buying is rarely an experience people look forward to. Hassled and played by salesman, managers, and finance people. This is not the case at at Auto Nation Honda isn’t Chandler. Every single person I interacted with was polite and did not try to push anything on me. Was absolutely the most pleasant new car buying experience. Thanks Clem and Tim.

Roger helped us from the initial phone call, to testing the car, filling up forms, and to walking out with all the features of the car. He was so outgoing, friendly, and gave us an amazing deal immediately. No time wasted negotiating a price which was so nice. If they were not busy (lots of customers, we would of walked out with the whole process within an hour). Ask for Roger when visiting. :)

AutoNation Honda Chandler is one of the best car dealership I've ever visited. Overall car buying process is beyond pleasant and comfortable. Marcos, Zach, and Peter are very responsive in answering questions and meet customer needs. Highly recommend.

I came here for some indicators coming on the previous day, and an oil change . Upon arriving you could tell they were short handed for the amount of cars coming in and everyone was stressed . The service advisor Nate came up to me and asked how he could help and that he would be right back with me if no one else helped. Well I sat in my car waiting and two other people came up to me saying that it would be a 2-3 hour wait and that they didn’t have labor I said I’ll wait and they said just hold on we will get someone else so another guy in white came up saying same thing and it will now be an all day job, at this point I’m just getting the run around so I just told them I was going to leave and go to superstition who i should have gone to first as they are fast and never long waits . As I was leaving Nate caught me and said that he can get me in 2 hours that will change my breaks, oil and check indicators incase . This place is lucky they have Nate as one of their service advisors he takes care of his customers and is very profesional and courteous . Thank you Nate for having excellent customer service!

This was by far the best overall experience I've ever had purchasing a new car. I started the process via the internet, and dealt with Nate at the dealership. First time walking away I thought I got a good deal. Nate was very helpful, the amount offered for trade in was good and the entire process was stress free.

Vehicle shopping, for me, is like having a tooth pulled without novocaine. So I started the process online, 4 dealerships! Tim Lee was on it right away. He assessed my needs, looked into my trade and sent me vehicles to look at. Tim stayed in touch with me for over a week. He was great! The day at the dealership he was professional, informative, kind, and gave me time to think about the deal. Tim’s part of this experience was very well done. The AC needed some Freon attention before I could leave and Tim got it to service and had it taken care of. He even introduced me to the service department and an advisor. I cannot say enough kind things about this vehicle purchasing experience. Thank you, Tim. I will drop your name to anyone I know looking for a different vehicle.

Jordan was easy to work with. I did not want to shop multiple dealers so I made it easy on him as well. COVID changed everything.

WORKING WITH TIMOTHY LEE WAS AN AMAZING EXPERIENCE. HE IS A TRUE PROFESSIONAL THAT MADE THE WHOLE EXPERIENCE FROM SHOPPING ONLINE TO PICKUP IN CHANDLER SMOOTH AND UNCOMPLICATED. HE WENT THE EXTRA MILE TO DRIVE OUR NEW ACCORD FROM A DEALER 100 MILES AWAY SO IT WAS AVALABLE FOR US WHEN WE ARRIVED. THE WHOLE STAFF INCLUDING GEORFFREY BUNGER AND DUSTIN MARTIN AND TIMOTHY LEE PROVIDED EXCELLENT CUSTOMER SERVICE. WE HAVE ALREADY RECOMMENDED TO TIMOTHY TO OUR FREINDS.

Sales person Ash was very helpful and super friendly. So was Anne Hill from Finance. However, some of their other staff could be more friendly.

Great Service! Vinh was huge help! The finance guy Tanner was also awesome to work with. They made the process easy and efficient. Thank you!

Purchased a Honda HR-V and drove it for 2-1/2 months. Didn't enjoy the sporty feel and rough ride, returned and exchanged for CR-V. The process was lengthy (5 hours). Tim (salesman) was very patient and friendly. Unfortunately, my HR-V had lost a lot of value in those months. I'm not sure that was a fair value.

Get a car within budget. Didn’t spend much time on the price. I will recommend this dealer to my friends . People there are nice.

My service rep Archie does a great job. Very happy with how he handles any issues.

great service - wonderful advisors - considerate and efficient

I told him what we were looking for and we were in and out very quickly. Great job. Answered all my questions and was very helpful.

I found a car online listed for $14,100 which would have been a good deal. I called to place the deposit and was told it was “sold”- I checked the next day and it was still there for $4,000 more. They are false advertisers, liars and unethical. Please do not do business with this shady place. They should have just said it was mislabeled vs. being complete liars.

Our sales agent was very knowledgeable and made the whole buying process easy. I would definitely recommend Dave if your looking to buy a car

The experience was amazing. The sales guy was professional and helpful. All that helped provided great service. I never felt pushed into anything and was at my pace.

My advisor and the workmanship were great!

I was looking for a new car and I was interested in the HRV. I connected with Tim Lee and I couldn’t be happier. I would definitely return to this dealer.

The service advisor Mike Bradley was great and more knowledgeable of wat I needed for my 2021 Honda Civic and it was done on time as promised

Awesome service on my car. Mike was amazing to work with.

Couldn’t have asked for a better experience! Vinh was great to work with and made everything frustration-free! Great team! Give Vicky and Vinh a raise!

I have worked with Vinh on 4 separate occasions to lease and purchase cars, and each time has been a real pleasure. Vinh is really great and we have thoroughly enjoyed working with him to get into a new car. He does not put any pressure on and works with us to get the deal that is mutually beneficial. I sincerely appreciate having a sales person I trust and can go to.

I needed some warranty work done on my Pilot. One of the railings that helps hold the windshield in place would not stay clipped in. Nate F the service advisor who helped me was friendly-courteous-helpful. He ordered the part-it came in the next day. He notified me and explained I could come in anytime and it would just take a couple of minutes to replace. He was correct. Thank you for the efficiency.

I bought a Mercedes in December and this car spent 67 days at the dealership awaiting repairs that the dealership was haggling on who was to pay for the repairs. This dealership does NOT stand by their word. They do NOT follow through on what they say they are going to do. The worst experience I have ever had. When you have to get your bank involved to get things done and the dealership ignores the bank, you know your dealing with an unethical dealership

The representatives are very friendly. The only negative experience I had was I was told 1.5 to 2 hours for an oil change, which was expected. 4 hours later my car was finally done. I understand that things come up and staffing was low due to COVID but don’t quote a time that can’t be achieved or call and update me so I’m not wasting my whole day waiting. I still recommend the service but just don’t make any other plans for the day.

Great service and amazing prices. Roger was very professional, knowledgeable and courteous. Best salesman we dealt with during the entire buying process!

Lucas was professional, friendly and courteous, I will continue to use AutoNation Honda for service on my Honda.

My service advisor went above and beyond by using my vehicle care package benefits I wasn’t aware of when they were about to expire and made sure I understood everything.

Bruce Kral is a fantastic salesperson. He helped me find the vehicle best suited to my needs and made the whole process easy. From test drive to driving out with my new CRV he helped every step of the way. I would recommend Bruce and this dealership to anyone. Thanks Bruce!!

Found this dealer and deal thru CarFax. AutoNation Honda of Chandler had the specific used car I was looking for. Bruce was responsive quickly and answered all my questions and helped me reserve the car to test drive. I live in Tucson so had to make arrangements to drive up. Bruce had everything ready. Car was detailed and checked over and ready for test drive. It was love at first sight. Bruce helped the buying process along and it only took 3 hours and I drove off with my beautiful Mazda Miata MX-5. Thank you Bruce and AutoNation Honda.

The best customer service, very helpful and friendly, plus my HRV LOVES visiting also 😀

I visited the Auto Nation for an oil change. I waited for the service to be completed. The customer experience was very nice. No hard push to sell me what I don’t need. They did their job, the service tech kept me current on the work being done. This was quick and efficient. I would recommend the Honda Dealership anytime and day.

Brought my CRV in due to a warning light. Nate tried to fix it on the spot however, he was unsuccessful. I had to bring it back to drop it off for servicing. Nate was able to get me a loaner car and, kept me well informed on the progress of my repair. Very friendly service! Thank you Nate!

Great Service and nice place to wait my service guy was courteous and inform me of everything that needed to be done and that I needed a new battery

I found them to be friendly courteous and professional . I was advised how long my appointment

Needed oil pan replaced. Was very fast, very pleased with service.

David was very helpful and informative throughout the whole process. He made it so easy to buy this car and I'm so happy with it.

Bruce Kral is very professional and knowledgeable. No pressure, he knows his products and understands your needs. Second car we bought from him in two years.

I usually dread going to car dealers but Marcos Alonza made it an absolutely positive experience with his knowledge and experience. We bought a 2021 CRV and it was a very reasonable experience. Absolutely no pressures whatsoever from Marcos and he was eager to please. If every dealer had a guy like Marcos, it would not longer be a dreadful experience. And then there was Dustin Martin at the finance office which is usually even more dread with upselling pressures and to my amazement, that wasn't the case and he was as much of a pleasure to deal with. It was a very positive experience from the time when we walked into the dealership up to when we drove off in the new CRV. If there was something I could change about it, you know what it would be? Not a single thing. It was the best experience I had and I've bought well over a dozen cars in my lifetime.

I worked with Dave Warner on purchasing a new Honda Ridgeline. He was great from start to finish. He was informative, helpful, professional and courteous. The overall experience with the whole team was great. Even the day after delivery, I noticed an issue with the truck and Dave and the entire AutoNation team worked to resolve the issue. Would buy again from them.

Victor Gonzalez was my sales rep. We agreed on a price - there was no bs, no uncalled for upselling , no waste of time. The entire process took just an hour

David was very helpful in purchasing our vehicle. Took the time to answer all the questions we had. We had a great experience and good customer service.

Dave stayed late (11pm) and came in on his day off to complete our purchase. That's a great salesman! Thanks so much Dave. We love our 2021 CR-V EXL.

Victor Gonzalez went above and beyond to get me the new sonic gray pearl Accord. I love it. I had to sell my car to CarMax because the manager would not match it. But, I still came back and purchased the new car from Victor. He is professional and very patient.

My car was in for warranty window tinting work. What was expected to be two days turned into two weeks. The first time I picked up the car only the side windows were completed. The old tint on the rear window was partially scraped off. It took over a week to get the rear window completed. I came to get the car and my service advisor informed me that the rear dash had been removed to get access to the window but it hadn’t been reinstalled. I sat around an additional hour waiting for it to be reinstalled. On a good note, my service advisor provided me with a loner car and the windows do look great.

Purchased a used 2020 Tacoma at a very good price. The dealer, Vinh Vo, was perfect and awesome to deal with. We drove, we wrote paper and I purchased the truck. The very day I pick up the truck, it started making screaming sounds, and the dashboard stated, "Check Charging system " I immediately called Vinh who was off, and he directed me to the Used Sales manager to address. They stated to drop the truck off in the morning and they will look at it. Fair enough I was there at 6:45 for an appointment, when a service advisor asked what was the issue, and when told, stated, "THERE IS NOTHING I CAN DO!" "I'm sorry, what?" "You'll (me) have to take it to Big Two next door and have them fix it. " "But I literally bought it here yesterday?" "It's a Toyota, so we would have to take it, and you might as well, since it is still under factory warranty." I should have gotten his name. Shame on me. However, Big Two did take the time, and get this, THEY APOLOGIZED TO ME for having a 2020 Toyota fail. Even though I didn't even buy it from them. So, the truck was repaired with a new alternator and serpentine belt and it was covered under warranty. No one from Autonation Honda called, texted, or cared outside of Vinh. I have purchased 8 cars from various Autonation dealerships, but this was the worst. Horrible service after the sale, and that's what sells cars. What it boils down to is: 1) Used car preparation was inadequate to catch the problem 2) The churn of used vehicles should not be treated as a function of numbers, and treat it as a business of people. 3) If someone from Autonation Honda would have simply started the conversation with , "I'm sorry" it would have gone a long way to calm fray nerves from just spending $30,000 on a 12 hour defective 2020 vehicle. Yes, it is under warranty Yes, it was free But, to have the sales team provide the path to have service not partake in the apologetic role of "let's get this right for you," is very disappointing.

AutoNation Honda provided excellent service for my 2020 CRV. Thanks again to my service advisor Nathan Flynn for helping accommodate my oil change service without having a set appointment. Keep up the good work!

The service department at Auto Nation Honda is excellent. Tim took my CR-V in immediately. He kept me informed throughout the whole process. The whole experience was professional and friendly.

I sold my car and they bought it, they were very kind and the process was very fast.

I stopped in at AutoNation Honda Chandler to test drive the Pilot, Passport and CR-V. I'm going to be honest, I didn't intend to actually purchase a vehicle from a dealership. My car dealership experiences PRIOR to this one had been complete nightmares. My past experiences were pushing me towards Carvana, where I could have as little interaction with car sales employees and finance managers as possible. My intention quickly changed when we met Victor G. He approached us in a helpful manner, and I didn't feel he was trying to shove something at me that I didn't want. He made the experience all about what I wanted and what I needed. I decided I was in good hands and felt comfortable enough to purchase a Passport Elite right then and there. Had it not been for Victor's easy-going attitude and approach I would probably still be looking for a vehicle. As we proceeded to the finance department I remember getting nervous again, recalling my past purchase at Subaru brought back some minor finance PTSD. I was praying this finance experience would match Victor's excellent customer service. I was extremely relieved when we were paired with Dustin. He carried Victor's low-stress attitude and put our needs first. I am still shocked at how easy and stress-free the entire process was!! I hope everyone at AutoNation Chandler Honda uses Victor and Dustin's stressless approach, as I will definitely be a repeat customer in the future. Thank you AutoNation Honda Chandler for being so transparent and honest with your customers. Thank you for not playing games. Thank you for valuing your customers and being patient with us nervous people who have had dealerships bully and berate them.

TJ is great to work with and goes above and beyond. I recommend requesting him. My overall experience at autonation chandler was great. Thanks to Oscar as well for his help.

Working with Corey and the finance team was very simple. They were efficient and took time to answer all my questions. I was impressed with the process and drove away in my new vehicle in no time.

My experience of buying my new vehicle with Vinh Vo was absolutely wonderful, we did most of our work and scheduling online and I think that's the best way to do that. I highly recommend Vinh Vo And I will definitely do it again.

I had an appt foul up (my fault) and Rebekah came to the rescue. Helped to slide my car into the line up and had my auto problem taken care of in the time I was told. Rebekah was very professional, easy to work with and fun!

I had a very pleasant experience with Bruce after inquiring for a quote through the Costco Auto Program. He made the entire process very quick and efficient. Some of the other dealers in town could learn a lesson or two from this pro. Listen to your customers and don't play games trying to obscure costs by offering no transparency.

Very shocked to be a owner of a new car, Ash and everyone who have helped were very helpful and did their hardest work. I’m happy that I purchased a car at that dealership.

My best friend Carly & I just had THE BEST experience from beginning to end with this dealership but mostly because of the salesman we worked with Zach Brink!!! He seriously made it the best car buying experience! Ask for Zach Brink if you want the best deal, best customer service and just a positive and fun time! Thank you Zach for making my best friend so happy and made the car buying experience a fun one!

My service advisor Tim was very helpful, courteous and friendly. Excellent customer services.

Thomas Johnson (TJ) and staff made this purchase a great experience. He answered every question I had quickly and honestly. He made every request I made happen. I was in and out of the dealership In three hours with my new vehicle. I highly recommend him.

Timothy was helpful to us while looking for a used car .He is knowledgeable about the car .It was a very smooth process because I was not stress about buying the car.The place is so clean and everybody was very nice.

Our sales person Carl, was amazing. So responsive and easy easy to work with. He’s also so very knowledgeable about the cars, I was so appreciative. I would tell our entire family to only buy from Carl. Also Tanner in financing was also fun to work with. This was a great experience.

Mike Menner helped us out. He showed us multiple cars that had exactly what we were looking for. He was very knowledgeable of each one. As we were waiting for finance, he sat and talked with us. He is the friendliest salesman we have ever worked with!! We had the best experience.

I had the purchase mainly through email because I don't have a car. I am satisfied with the deal and then went to the dealership. As a first time buyer myself, they tried to get me the best rate for financing. Marcos is very friendly and not pushy, and made the process quite smooth. I had a great experience buying from them.

Nat was my service manager and was very responsive and took great care with the car battery replacement, rotate my tires, and replace a panel in the front of the car. Very happy!

I chatted with the online sales person through e-mail for about a week, but for various reasons the new car seemed out of reach for us. He suggested a certified pre-owned vehicle and we found one that had all the right features and price. I went in to see it and ended up buying it, I really appreciate all the service and help during the process. The reps are very transparent and helpful.

Timothy Lee was a great salesman, did not feel pressured at all and answered all of my questions. Would recommend him to any of my family or friends

Excellent customer service! Service department was very detailed and conscientious.

Always a pleasure to deal with service at AutoNation Honda! Toby is so helpful and very thorough!

Easy Process, friendly staff, vehicle was beautifully prepared! I’ve now bought 2 vehicles from this dealership and both experiences were great! Honda is the way to go if buying a new car.

Excellent customer service

Besides my sales rep James, it was a very disappointing experience. 1. $350 to transfer a car where CarMax only charges $99. 2. Was told the car would arrive in a couple days. Arrived 2 weeks later 3. Was never updated on status and always had to inquire 4. Was told the Honda Certification was performed but still no evidence. Have asked for the certification at least 4 times and still hasn’t been received. Recalls are supposed to be taken care of as part of the certification. We had an appointment and went in to buy the car but when I found out recalls had to still be performed before certification could be complete, I had to make another appointment 2 days later. 5. 2 weeks after the sale, was called by the finance department they needed a copy of my drivers license. I said I would send it if I received a copy of the certification. I was sent a certification dated 2 weeks after I was told it was certified. However, none of the 180 point inspection boxes were checked. Still don’t know if it was certified or not. Not sending what they want until I receive what I need. Oh and Honda certified cars cost more. 6. Peter? The sales manger lacks execution of empathy and compassion. He really didn’t care about us as a customer. I look forward to corporate returning my request through email to discuss my experience.

Went smoothly

It was a busy day so the wait was longer than usual going through the buying process, but they did everything to make it easy and accommodating. Brevin Baessler was the best sales person to work with. I would definitely purchase from this dealer again, and willingly work with Brevin.

The sales guy Carl Peart was great and friendly and also financial advisor was great also

Service excellent, technology great , people great.

We were pleased with Remarkable and friendly services this dealership provided to us for leasing new car with good deal. Special thanks James Viahoulis, Corey Cameron, Geoffrey Bunger and Oscar Hernandez

I have bought cars before at different dealerships, but NEVER had such a smooth, and amazing experience like this before. I reserved to see a car at Honda that I was interested in. After reservation, the customer service communication was excellent. I came in and immediately was shown the car that I liked, and did a test drive. I was very interested for this Honda, and worked with James V. He was amazing, courteous, informative and honest. The finance dept was amazing as well. They explained all my terms and options to best fit what I wanted. I drove off with my car in about 2 hours. I can say I will buy ANY future cars from this dealership, the Team here is 5 Stars for SURE.

I had a very positive service experience a few weeks ago on our Honda CRV. Nate, my service writer was most helpful and a pleasure to deal with. I will always return to AutoNation Honda Chandler for future service when needed! RF

Thank you Brandon for your service, as always Auto Nation Honda is so appreciated. I recommend you to everyone who asks. Thank you again. You get a 10 plus.