12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Honda Chandler

I bought a used 'certified' 2006 Honda Odyssey from Autonation with a warranty. So far it's been an awful experience as of late. Brandon my service advisor wasn't very pleasant to deal with over the phone. I had my vehicle towed to their dealership due to something draining my battery on June 17th. I was told my AC Clutch Relay needed to be replaced in which I ended up paying about $450 to have them fix. Originally they quoted me $675 but since my "warranty expired" just days before this happened he offered to help me out with a discount... 3 months later the same problems occurs and so I have it towed there again!! (towed there Sept 9th at around noon.) I get a call from Brandon asking "what's wrong with the vehicle?" I tell him the issue and that I had brought it in before for the same problem. He immediately tells me that it's the alternator and that he has no clue why they worked on my AC Clutch Relay in the first place. He calls me back at the end of his work day only to tell me that they couldn't run a diagnostic because my battery was failing and that I'd need a new one... Oh and also they wouldn't be able to start doing the diagnostic until the next day... However, he did offer a complimentary vehicle for my wife to drive while the van was being fixed but it's kinda hard when she's the only one at home with 4 kids and I'm out of town for work. We've got no family to help drive her there either. Well, we agreed to buy a new battery to run the diagnostic and of course they say alternator is bad... Total cost for new battery and alternator came out to $990 plus the $450 I spent on the "AC Clutch Relay that needed to be replaced" 3 months ago. Brandon offered to have the vehicle delivered since "they don't come out as far as where I live" but at the end of the day... He lied. Not only did he lie about that but he also lied about not having any shuttle service in the area that I lived in because I've had a shuttle driver drop me off home several times when I was getting my oil changed there. Most likely they lied to me about the "AC Relay clutch" as well... I think this shop needs to be investigated or atleast this Brandon guy. I truly feel like I got bamboozled. I'm going to do my best to report this business for all their fraudulent activities and I hope karma hits them where it don't shine! What ever you do don't deal with a guy named Brandon with an east coast accent! He will rip you off like no other!!

Jay Thai Sep 10, 2019

We have been shopping for a 2-3 year old used car for a while. Honda Chandler’s “no-haggle, one price” policy caught our attention. When our ideal car showed up on their site, we jumped on it. Our Internet Sales Consult ant, Corey Cameron responded quickly. His professional knowledge/courtesy, friendly manner, straight-to-point approach quickly earned our trust. While waiting for the car to be reconditioned for sale, we communicated electronically regarding the car’s condition, features and purchase contract details. Corey has always responded to our inquiries promptly, politely, and with straightforward details. We reached the deal quickly. Corey reserved the car and scheduled the test drive at our convenient time and sent us pictures of the car prior to our appointment. On the day of our test drive, even with minor delay of the car, Corey managed to have it ready on time. He greeted us at the door with a great smile and politely introduced himself. With some small talk, he led us to the show room: there, the car is just coming in and ready for our inspection and test drive. Corey slowly and patiently explained to us what has been done and what will be done in a few days ahead, as well as car features and minor defects. We then went for a test drive. We had a wonderful time and decided on-the-spot to buy the car even with a minor glitch: a warning sign that showed up during the test drive, which Corey promises to get fixed. The remaining process was also straightforward and smooth. Corey honored the exact deal price we reached earlier, and within a couple of hours, we were driving our “new” car happily home. The entire process was so friendly with no pressure. Thank you, Corey, for your superior service, professional courtesy, and customer-oriented acumen that made this the best car-buying experience we have had in decades. We love the car and definitely recommend friends for your service in future! PS. Corey followed up the next day after the sale to schedule the service to fix the minor problem with the car. Just as Corey sent in an email after the sale: “We look forward to a long lasting relationship, and it is our sincere desire that you remain completely satisfied with your vehicle and the service you receive from us”, that’s the perfect example of how Honda Chandler is set to conduct its business to the world!

JC Apr 28, 2019

My Honda SUV was suddenly brake jammed itself in Freeway and took it to this dealership. The service adviser Tobi suggested to leave the car overnight and I did. He called me around 3:00PM the next day and told me he needs to put in new battery to diagnose the problem and I had couple months old battery that I bought from Costco and had warranty. In every other way, I had no problem from battery. In all that time, he said he cleaned a connector and told me 90% sure the problem is fixed. I told him it's a severe safety hazard and will you be able to 100% diagnose if you replace the battery and he said don't know. I told him either use your battery rule out the problem and if you say battery was the issue, I will buy it. He said no. I told him, since I have Costco warranty on battery and Costco was nearby, what if I go to Costco replace battery and bring back vehicle for your to rule your suspicion out. He said he was 99% confident after he cleaned the connector and with new battery, I will not face that problem again. Couple months back now, I have my Pilot jammed suddenly exactly the same way. This time I called Honda and they created a case number and asked me to go back to Autonation. I called before going there and gave all history. They gave me an appointment and asked me to meet Toni. I went there and dropped off my car and while waiting for my wife to pick me up, previous service person "Tobi" came and told me we can not diagnose your car. I asked him for his supervisor and Robert Adams (Service Supervisor) came to talk to me. He asked me to go to different dealer for second opinion. I asked him then why after explaining all the details during appointment call you didn't tell me that. He said "I am sorry". I told him Honda created a case number and asked me to go to this dealership and he said I can use the same number to the second opinion dealership. I thought all Honda dealership would be the same. I have always serviced my vehicles in dealerships. This dealership was the most horrible experience. I rarely leave feedback but in this case I felt I have to. My suggestion to other customers is to use your other option and not take a chance. Their service is not accurate, it's not transparent, and they may inflate the wrong problem to charge to more. They will try to find an opportunity to rip you off putting curtain on the actual problem.

Pilot Apr 22, 2019

Greeted promptly at express service for a simple oil change. From there it took way too long! Service was finished in about 30 minutes and vehicle moved to service drive where it sat for more than 20 minutes until I asked about it. Only then did they get my paperwork together. So much for "Express Service". Oil change was done without issue. Service advisor threw in a tire rotation free of charge... only problem was the tires were less than a week old and a rotation wasn't needed. He didn't bother to ask or advise me on this. As well my tires are nitrogen filled and I witnessed the technician add air to them with out caring. Once I had the paperwork, service advisor simply stated "everything was fine on the car" and did not review the technicians check list with me. I asked specifically about the brakes to which he replied they "looked good". Front and rear pad measurements shown on the technicians check list were at 8mm on all 4 wheels. Funny but at last service at the AutoNation dealer in Colorado, some 7,000 miles earlier, they listed them at 5mm on the front and 3mm on the rear. In fact, the 8mm measurement at this service was more than was measured when the car was serviced at 27k...this service was at 64k. I was totally unaware that brake pads improved and grew over time!!! Guess I have that special vehicle that will never require a brake job!!! Also listed was that they recommended transmission, brake fluid and coolant service as there was no evidence of these services being performed...to the tune of $775, and again the service advisor never even mentioned this. Funny but these services were performed, again by the AutoNation dealer in Colorado at 50K. Sounds to me that they were looking for the opportunity to up-sell services that had already been done. This I find unethical and unacceptable. Previous experience in dealing with different Honda dealers performing service was that they had visibility to services performed based on the VIN. Guess this dealer does have access to Honda's data base or again, was trying to up-sell. Because of all this I will likely not return to this dealer for future service.

buyer2669 Oct 1, 2018

After conducting the research to lease a new vehicle, I decided on a Honda for value, reliability, quality, etc. I first visited a different Honda dealership to compare overall service & pricing between dealerships. The difference in customer service, pricing, "games", was night and day. I'll just say the "other" dealership did not impress me in the 2.5+ hours I spent with the Sales man. I knew which model, trim level, color combination, and options I wanted before I visited the dealership. I felt it was a simple sale for them, really. I wanted a basic trim level, no options, and a specific color combination for the right price. The other dealership's closest match was a different color combination, and even though I had made very clear that I was in no position to pay for "dealer add-ons" I felt patronized, when, the salesman presented the dealership's asking price for a vehicle I wasn't in love with in the first place. Then, he continued to press me to reveal the amount I was willing to put down as a down payment, and how much I was willing to pay for a monthly payment. I thanked him for his time, got up, and walked out of the dealership. Within a couple of hours I made my way to Autonation Honda Chandler for 'round 2'. What a difference! I walked in, was helped (not "attacked") by 1 sales individual, "Mason", and we promptly took a seat to discuss my desires for my visit. Within 10 minutes I was in the EXACT vehicle I wanted to test-drive (color combo & NO "dealer add-ons"). After the test-drive we sat down to talk 'numbers'. Fast-forward through a few back-and-forth trips by my sales man to the Finance Dept. Manager, and by the end of our time together (total time of a few hours), here's what I walked out with: the exact vehicle I wanted, at a down payment & monthly payment which I was "hopefully-expecting"), all with smiles on our end, as well as on the Dealer's side. Truly, exemplary service. My recommendation to the reader of this (very detailed) review, is to make up in your mind to visit a different dealership first, before coming here because you will see a vast difference in customer service and price... Or to save your time, just visit Honda of Chandler first and you'll get an amazing, if not the best deal.

AWDcrvOwner Jun 28, 2016

Worst car buying experience ever! We called Gary on a Saturday to talk to him about a used vehicle on the website. He said it was getting a scratch fixed in the shop and would be back early in the week. He said to come in on Sunday to find out more about the vehicle. Gary was busy on Sunday so we were told to talk with Geoff about the truck. Prices still the same on their website for this vehicle-Geoff says other people want the vehicle too, but no one had placed any deposit on it yet. Geoff said, "To be fair there was an other potential buyer that Gary has, and they should let them have the first opportunity to see it and buy it." Vehicle wasn't expected to be back for 2 days(Tuesday). Monday afternoon, my husband gets a call that the vehicle is in-hurry down. What happened to the other couple that was promised first chance at this truck?? Husband leaves work immediately to finally see this used truck. Guess what?--the prices have now gone up on the vehicle-both the retail price and the internet price. Now there is no dealing on the price as there is too much interest in the vehicle. The truck has a slight power steering leak and needs new cv boots, but the good news is the scratch was fixed??? Husband test drove the truck, agreed to the raised price, and was willing to repair the leak and boots. Our credit was checked and approved and loan paperwork was started. Gary comes in and asks Geoff for the keys, because he promised somebody to let them see this vehicle. Geoff seemed uncomfortable about it, but gave Gary the keys anyway. Paperwork is still being filled out, Gary comes back and told my husband, "This is the worst part about my job." He proceeded to tell my husband the truck was just sold to another buyer for cash. Was this because Gary didn't want to split a commission with Geoff-standard operating procedure for lack of customer service-or rogue salesmen at their best? It was shocking to find any dealer who treats customers in this fashion! My husband spoke with the manager on duty, Shane, who was astounded that this could occur. He would investigate this further and would have someone call tomorrow. Charlie, an internet manager, called my husband the next day to say he was sorry this happened but that is not how they normally operate. When my husband asked to set up a meeting with the dealership owner to discuss this, Charlie said it wouldn't be necessary because he was handling the apology. We are still waiting for the owner of the dealership to call to explain how this could happen. Since it has been almost a month ago, we can't help but presume this is AutoNation's standard method of salesmanship. If you want to experience what we did-raised prices from what was posted on the internet, no negotiation on price, or no accountability for customer service, then run-don't walk-to get to AutoNation's SanTan Honda Superstore. You won't be disappointed!

linsueue Jul 22, 2013

Bill Morris and Tom Mitton were fabulous; They certainly went above and beyond to secure our business but more importantly, made my husband and I feel relevant and confident that we purchased our car through the right Dealership. Bill was AWESOME.. he was so non-pressuring and laid back that we thought wed made a wrong turn somewhere and ended up at Dreamland Honda!! I initially told him that I wasnt ready to make a purchase until we received our tax return money back, which at the time, was 4-6 weeks out. He never blinked an eye nor tried the many covert tactics that one would expect a salesman to pull when hearing such an evasive statement like that. He simply listened to my wants and needs and never showed me anything short of what I specifically wanted (a sunroof- how simple is that??). I dropped into 4-6 dealerships since that initial time and not only was I shown cars that werent to my specific request, they didnt even have the one non-negotiable that I required, which was the sunroof! By the time we were prepared to purchase, my initial dealings with Bill made him a top-contender in the first round of negotiations- By the time it came down to making the final decision, Bills professionalism as well as the fact that we have several things in common (real estate and a mutual friend) made it a no-brainer. The cherry on top was Toms involvement and the fact that he had agreed to take money off when he really didnt need to (we would have still bought the car, as it was a great price and well under any other dealers offer). When you have a customer who says No you really dont have to, Ill buy it anyway.. and then comes back with a lower figure anyway, well, that makes it better than Christmas! I will definitely recommend your Dealership, not to mention Bill, Tom and Paul in Finance, to any and all of our friends. If we were stress-free plunking down money after a decade of being free of car payments, I can imagine anyone else can be too.

puddabear Mar 26, 2012

We first contacted the dealer by email using Edmunds. SanTan Honda replied within a few hours with detailed information regarding the price of the vehicle we were interested. From the receipt of the email to closing the deal 48 hours later, I can say the experience was strongly oriented to a positive customer experience. The sales representative that helped us impressed me immediately with his detailed knowledge of the vehicle, right down to it's origin of manufacture based on the first digit of the VIN. His demeanor was very pleasant with no sales pressure whatsoever. He was open, informative, and completely frank. He shared priciing information right from the computer screen and explained the various details around the pricing structure. He took notice of our particular needs (e.g. 3 young children) and then explained the pros -and- cons of the various vehicle options relative to our needs. He compared the Cash for Clunkers option to a traditional trade-in for our trade-in vehicle and presented the comparison in a simple but detailed manner, right down to the difference in taxes and of course the bottom-line. The finance guy was no-pressure as well. We didn't have to fend off aggressive attempts to sell us over-priced add-ons. The options were explained side-by-side in detail with pricing shown in black and white. Our questions were answered fully, frankly, and with our locale in mind. Options that didn't make sense for our specific situation (e.g. GAP insurance) were not even presented. By the time we completed the purchase and the vehicle orientation, I felt like we'd not only acquired a new quality car, but a trusted relationship with the dealer. That is not an easy feat to accomplish let alone in a few hours time. It speaks greatly to the service we were provided and we received that service even with the agressively competitive price we paid for the vehicle. As we were wrapping up the transaction, I commented to the sales rep on how well he knew the vehicle compared to many other sales people I'd spoken with. He indicated simply that he cares, and it's about building relationships as much as selling a vehicle. It may sound like a canned advertisement, but after the experience we just had, I believe every word of it.

azodyssey Jul 28, 2009

Laurence Bautista contacted me after I mentioned to my salesman at Acura that I was leaning more towards an Accord, but didn't have the best experience when we bought my wife's Ridgeline at Showcase less than a year ago. Dan Beaudette (very awesome guy at Acura of Tempe!) had Laurence contact me to see what I was looking for. Less than an hour later, we were at the dealership ready to pick out our new Accord! I was very surprised. I wanted an EX-L V6 w/nav that didn't have window tint (which is 'standard' at most dealerships in the valley). He had one for me! We went to the lot and looked at it, since I had already driven the vehicle, we were ready to pick out accessories and take it home. Laurence is probably the most knowledgeable salesman I have met, and it's not just accords, he knew everything about every honda vehicle! We had multiple salesman stop in to ask him a quick question about a specific feature - which I didn't mind, it actually gave me peace of mind! Once the paperwork was filled out, we were taken to finance. Alex Gonzales took care of us there . . . .for the most part. He tried VERY hard to push extended warranty, lojack, some other 'safety' feature, simoniz package, tire and package warranty, etc, etc, etc......I've owned 4 Hondas already . . . a 90 Accord with 97,000miles on it, a Civic with 186,000miles on it and another civic I sold to my sister with 45,000 miles on it, and the new ridgeline......I've NEVER taken a honda in for an issue other than maintenance. He didn't seem to understand that, or the fact that now that I'm out of college, I don't hang on to cars for more than 2 to 3 years. He was very organized, however and other than that, it was an easy process. Overall, this was the best experience we've ever had buying a car, and we got the best deal, by far. Just so you know, we passed 6 Honda dealerships to travel across the valley to get to San Tan Honda, and I'd do it again in a heartbeat! Thank you, San Tan Honda!

Hotrodder00 Jan 11, 2009

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