AutoNation Honda Dealership Serving Chandler

Welcome to AutoNation Honda Chandler. We look forward to serving your Subaru needs in the greater Chandler area. Before you stop by, please enjoy reading these reviews from our happy Subaru customers!

Recent Reviews from AutoNation Honda Chandler

Greeted promptly at express service for a simple oil change. From there it took way too long! Service was finished in about 30 minutes and vehicle moved to service drive where it sat for more than 20 minutes until I asked about it. Only then did they get my paperwork together. So much for "Express Service". Oil change was done without issue. Service advisor threw in a tire rotation free of charge... only problem was the tires were less than a week old and a rotation wasn't needed. He didn't bother to ask or advise me on this. As well my tires are nitrogen filled and I witnessed the technician add air to them with out caring. Once I had the paperwork, service advisor simply stated "everything was fine on the car" and did not review the technicians check list with me. I asked specifically about the brakes to which he replied they "looked good". Front and rear pad measurements shown on the technicians check list were at 8mm on all 4 wheels. Funny but at last service at the AutoNation dealer in Colorado, some 7,000 miles earlier, they listed them at 5mm on the front and 3mm on the rear. In fact, the 8mm measurement at this service was more than was measured when the car was serviced at 27k...this service was at 64k. I was totally unaware that brake pads improved and grew over time!!! Guess I have that special vehicle that will never require a brake job!!! Also listed was that they recommended transmission, brake fluid and coolant service as there was no evidence of these services being performed...to the tune of $775, and again the service advisor never even mentioned this. Funny but these services were performed, again by the AutoNation dealer in Colorado at 50K. Sounds to me that they were looking for the opportunity to up-sell services that had already been done. This I find unethical and unacceptable. Previous experience in dealing with different Honda dealers performing service was that they had visibility to services performed based on the VIN. Guess this dealer does have access to Honda's data base or again, was trying to up-sell. Because of all this I will likely not return to this dealer for future service.

buyer2669 Oct 1, 2018

I'm posting my email to Pat, the GM, detailing my buying experience. Pat, Good morning. My name is Tim Roan and I recently purchased a 2017 Honda Pilot EXL. The reason for this email is toi call out the key individuals involved in the sale and to commend them for their exceptional service. My apologies for the long email but I wanted to make sure everyone involved gets the credit they deserve. Believe it or not, my purchase actually started this time last year. At that time, I was in the market for a new vehicle. After doing my research I decided on a 2016 Honda Pilot EXL. I was in touch with Telly Papagianis who spent a good 2-3 hours with me at the dealership hammering out what, at that time, was a great deal. However, after a lot of thought, the timing was not good so I was forced to pass up the deal. I did let Telly know that when the time was right, I would be in touch. Fast forward almost 1 year, and 1 accident later, and I was back in the market for a new vehicle. Without hesitation I reached to Telly and advised him I wanted to come in and discuss a deal on the Pilot EXL. We agreed on a date and time and into the showroom I came, with my wife and 2 children in tow. Telly took the time to greet us, ask my wife and our children their names, make sure we were comfortable, and offer us water, fruit and snacks. Over the course of 90 minutes, Telly and I worked out the same exact deal from July 2016 on a 2017 model, secured a new appraisal on my trade, and took us on a test drive. There was some confusion on the appraisal but the deal was never in jeopardy. When I decided to move forward, I called Telly to set up a time to come in and close the deal. We spoke on the phone for about 10 minutes when he told me he was actually in San Diego with his family. I apologized for disturbing him but he made it clear to me that I was not disturbing him and he wanted to take the time to make sure everything was in order. Telly made some calls and told me to reach out to John Salazar that evening to close the deal. When I arrived, John told me that Telly had filled him in on everything and told me to sit tight while he got another salesperson to assist me. John put me with Amy Blackwell, who took the time to show me a Steel Sapphire Metallic in the back lot. Once we saw it in person, we decided on the Modern Steel Metallic. We went back inside and started the final paperwork. As noted earlier, there was some confusion on my trade, but Amy made sure that the trade was valued properly as an after repair trade. Amy met my family and me Saturday morning to sign all of our paperwork and take delivery of our new Pilot. Amy put us in touch with David in Finance to go over all of the aftermarket options available. We politely decined and Dave had no issues with our decision. We are so accustomed to getting the hard-sell push on everything, but that was not the case. When it came time to swipe my credit card the terminal in the office was not cooperation. David was extremely apologetic and we assured him it was not a problem. I even told David that that was the most difficult part of the entire buying process and I wish all of my prior sales would have been that smooth. We got that issue resolved, took our paperwork, and found Amy for final delivery. Amy took the time to go over every single feature available on the Pilot, from the remote start, the automatic windows via remote, pairing our phones, to even setting up Andriod Auto. Amy spent a large amount of time with us when she could have been on the selling floor working on her next sale. When we finally went to leavem we found a very nice, personal card on the console. That personal touch by Amy showed just how important the customer is. We left the dealership feeling great, knowing we got a great vehicle at a great price, and impressed with end-to-end service we received. Again, my apologies for the lengthy email but I wanted to take the time to recognize all those involved in my sale and give back a portion of the time they took to provide my family and me with an exceptional buying experience. Should you have any questions or need any further details, please feel free to reach out to me. Thank you, and your staff, again for a painless, no pressure buying experience. We know where to go when we need a replacement vehicle for my wife

Tim Roan Jun 24, 2017

On January 20, after completing our research we decided to purchase a 2017 Honda Civic Sedan EX-T MT. I submitted an online request. Patrick Terhaar was quick to respond and provided Sales Manager F. Ward Bizzell's information. I responded to both Patrick and Ward with details on our vehicle of choice. Soon after TJ (Thomas Johnson) sent us another email with a photo of the exact car on the lot that we requested. There was little negotiation online. The overall price was fair although I was looking for a little more off. Knowing the general price range, we secured financing through my company, made an appointment, and took time off of work to complete the transaction. TJ mentioned in his emails that our specific choice of vehicle was tough to come-by, and that he had a metallic blue version in Tucson. In each response, I explained the vehicle request I was making, and that metallic blue was not compelling. TJ's responded the same each time - that he would keep looking. I also explained in my emails that I wanted to complete the transaction when I arrived for the appointment. Finally, I specifically asked in email if there was anything else I needed to bring to conclude the transaction. Agreeing on the vehicle and cost, TJ went to work on finishing up the deal, in particular the financing. As mentioned earlier we already secured financing at a percent that Honda could not touch (3% below what was available through Honda). TJ wanted us to fill out the credit information. We pushed back, inquiring why we needed to fill out financing information when we already secured financing. TJ provided a less then stellar explanation about not actually needing it for financing. At this point, TJ went to his sales manager. After selling Honda's at Tameron Honda many years ago I recognize that a dealership can make money on the vehicle and on the financing of the vehicle. Honda and AutoNation are in business to make money. We want them to make money. At the same time, as a consumers, we want to secure the vehicle at the price we feel is fair so that we can pay for the vehicle and enjoy its use. Once the financing was off the table, TJ started to parade a host of managers to our spot. First was Tristen a sales manager. TJ introduced me as Tim (not my name). Tristen again started talking about the limited supply of Civic Sedan EX-T MTs (although they had supposedly already contacted the other dealer to get the vehicle). Then came Mike, who again explained the difficulty in getting the vehicle. Mike explained that his counterpart at the other dealership (in Avondale) was in the process of an inventory reconciliation. He explained that the process takes two hours, and we would know by 9 PM that same evening if the vehicle was still on their lot. At every stage, each manager would ask about the financing we received and the rate. I had an approval letter from my company including the price which I produced and quickly turned over to TJ. After the manager parade we were dismissed. TJ had not provided us any copies of the paperwork we had already signed (pricing and the financing paperwork that was not for any financing). After leaving the lot we realized this lack of signed paperwork and had to return for the documents. 13 hours later, we had heard nothing, and so I sent another email inquiring about the vehicle. At this point TJ stopped communicating with me, and started calling my wife. Later TJ would explain that this is because he only had my wife's phone number. Please remember that I had emailed TJ, Patrick, and Ward multiple times. Please also recall that we HAD to fill out financing paperwork which included both my cell and work numbers. TJ told my wife that the vehicle was no longer available - disappeared! Again he tried to talk her into another vehicle, at which point she said forget it. Not surprisingly, 30 minutes the sales manager called - my wife. The black Honda Civic Sedan EX-T MT in Avondale was suddenly available again. Amazing. We made a second appointment to go in and complete the paperwork. TJ took us to see the vehicle, and briefly went over a handful of check list items. At this point my wife noticed that the trunk tray of which we were told the Avondale dealership always adds to their vehicles was missing. Again, I sold cars, and so I know this can happen. I also know that parts will keep items like this in stock. Nevertheless, we were not leaving with the trunk tray that night. When we finally met David, the finance manager he opened with a ridiculous joke about the car buying process taking time and that he feels the same way about the insurance process (my profession). He then laughed and tried to shake my hand. In our 12 minutes in David’s office he referenced no less than four times that he rarely get's paid on time by my company (the one in which I had secured financing). He even went as far as to explain how he sold a car to the VP of our bank and that it took over a month for the VP to get my company to pay for the car. I find this hard to believe, not the delay, but the story itself. See my company has two financing arms. The AVPs and above (which would include VPs) all reside in Illinois. Why would a VP of a Fortune 50 company come to Arizona to purchase a Honda? Are there not Honda dealerships between IL and AZ? This yarn, at best, was a fabrication, and in no way do I appreciate this about the company I am employed through. With each telling of how it is impossible to get financing timely through my company David would then go on to say that we would have to bring the car back and that we would have to be financed through Honda. David also did not realize that he shorted us the two days of the weekend to get the payment to Honda, and had to redo some paperwork. If we did not catch this, then it was practically guaranteed that we would not have had the money to Honda by David's deadline. Before leaving the office we inquired when he would be in to fax the necessary paper to my company so as to receive his payment in time. David said he would be in at 10 AM. I specifically asked when he would have the paperwork to my company. David's response was BY 11 AM. I specifically said that I would contact my company at noon to make sure they received the necessary paper to send him the check. At this point, a very nice sales manager approached about our experience. We explained the poor experience. Unfortunately, I do not have that sales managers card or name. He was present the night of January 25 at 8 PM. Hats off to that sales manager. He was caring and listened. At 12:30 PM January 26 we contacted my company's finance department. Do you think my company had the paperwork? NOPE! I spent the next 45 minutes of my lunch (if you are counting this is my third work interruption) trying to figure out what paperwork was needed, make copies, and fax. My company worked with me flawlessly and with excellence. I was guaranteed that the payment would be at the Honda dealership on February 2. February 2 came. Did David, who took the time to spin a yarn about VPs from my company who don't reside in this state, or who took the time to tell us at least four times about how my company does not pay on time, call us to tell us the check was received? NOPE! However, between leaving the dealership and February 2 we received two emails asking us to review our experience. I finally returned an email to TJ explaining that instead of asking for our review that he should work on getting us the trunk tray that magically disappeared from the car that had magically disappeared. TJ responded that the trunk tray finally arrived and we could get it February 3. My wife took the car up and had the tray put in. Again, wonderful experience with service. What is funny about this is that the next day we received a call from your parts department saying that trunk tray we had "ordered" had been waiting for installation. Two trunk trays on the vehicle that was supposed to have a trunk tray - huh? Here is the deal. This was a ridiculous experience that did not need to go this way from the start. Only one car in the state of AZ meeting our criteria - not true. Not asking about financing and then becoming indignant about getting us the vehicle of our choice - not our problem. The ridiculousness of David - well just ridiculous. I will potentially have bought and/or leased three vehicles from your company, you should never treat someone like a one-time-sale. When we turn in our current lease we will not stand for this run-around and poor customer experience. The effort put into this sale was way too high. We have read your other responses below. I am not taking more time to visit with your GM. If your GM wants to visit with me, I would be happy to speak with them, however, on this deal, there is not much more to say. You have dates, times, and details. I can only hope when we turn in our lease you will take our business seriously.

Rich-Lauri Pudleiner Feb 11, 2017

The car buying process was pretty straight forward and simple. Peter Drakes was quite helpful / knowledgeable and even provided a courtesy drive of my vehicle back to my home (since I didn’t trade in and didn’t have anybody with me to drive it back). It was very much appreciated. Both Peter and manager seemed genuine and sincere to my concerns and the negotiations. The manager secured a good finance percent (but disappointed that like other manufactures, Honda doesn’t offer 0% option). I feel we both gave up a little to make a mutually positive deal. Finance Department really pushed the extras (vehicle protection, warranty, etc.) … I’m thinking margin wise, it’s a money maker. I did opt for some of the coverage, which may be a good thing since the vehicle has issues already. The speakers in the rear were vibrating excessively (not due to extreme bass). Service work took a solid 4 hours. In addition, the connection between smart phone and car not consistent, phone calls get dropped. Also, the entire audio system failed … could not connect to phone playlists, Sirus XM would not work, and it would not even play AM / FM Radio. How can the AM/FM not work? Had to turn off vehicle to get it to reset and start working again. Service department could not duplicate and advised to bring it back when it’s malfunctioning or wait till Honda comes out with a new software update, which may fix the issue. A week later the sunroof would not open. Again had to turn off vehicle to get it to reset and start working again. Haven’t taken it back for the sunroof issue yet, since it does not occur every time. Not overly impressed with the Service since it will mean additional trips back. They offered courtesy car wash, which is great. Except no effort was put into actually cleaning it … very visible dirt was on the sides, front and back. They sprayed the wheels to make them shine, so they had to notice the dirt, but did not clean. I pointed this out to the Service Manager working with me and she offered to have it re-washed with a 20 min wait. I just waited 4 hours for my car to be completed, I did not have the patience for another 20 mins. On the topic of cleaning, it was obvious that the repair technician needed to be in the back seat in order to correct the speaker vibration issue. It was unfortunate that the dirt from his clothing got on the leather (light tan leather so it was easily detected). How do I know it was from the repair? The car was less than a month old and nobody even had sat in the back of the car yet. Easily cleaned up, but seemed a little careless.

Jeff Wudi Dec 15, 2016

I was looking to buy a new 2016 Honda Accord and reached out to a bunch of dealership in the valley area. Autonation and specifically our Sales guy there Bruce Kral was able to get us a car at the best price ever and all of that in no time at all. The sheer professionalism, patience and courtesy that Bruce showcased during the entire deal was just top drawer stuff. He always gave us our space when we had to make a decision unlike some of the other valley area dealerships who were always breathing down our shoulder and never giving a straight answer to any of our questions. Autonation Chandler is a long way off my home but I must say it was worth it!!! I went there with the aim of just checking out the price and the car with no intentions of buying it today but the awesome offer they made us was too good to walk away from!! Earlier in the day I went to another Honda Dealership and their behavior was very very mean. I am a guy who likes to negotiate for the best price and negotiate hard. Those guys did not know how to negotiate with a customer! Bruce was very very patient and courteous in the way he handled my bargaining unlike any other place in the valley area!! I started my negotiation over email and I was half sold through the way he managed this deal over email over the last few days! The other guy who made this deal happen today was David Workman, the customer financials manager. He whipped up a financing deal for me through Honda which was simply unbelievable!!! This allowed me to drive the car out home today which I never thought of doing when I woke up today morning!! I would like to call out Bruce and David for all the help they extended today to us and the way they dealt with us. Autonation Bosses, Bruce and David are the guys who made today's deal possible. You should take good care of these guys!!! I would definitely recommend (Strongly) Autonation Honda to all my friends interested in a Honda going forward. You guys were just too good!!! Cheers!! Swagnik Mitra

Swagnik Mitra Sep 4, 2016

After conducting the research to lease a new vehicle, I decided on a Honda for value, reliability, quality, etc. I first visited a different Honda dealership to compare overall service & pricing between dealerships. The difference in customer service, pricing, "games", was night and day. I'll just say the "other" dealership did not impress me in the 2.5+ hours I spent with the Sales man. I knew which model, trim level, color combination, and options I wanted before I visited the dealership. I felt it was a simple sale for them, really. I wanted a basic trim level, no options, and a specific color combination for the right price. The other dealership's closest match was a different color combination, and even though I had made very clear that I was in no position to pay for "dealer add-ons" I felt patronized, when, the salesman presented the dealership's asking price for a vehicle I wasn't in love with in the first place. Then, he continued to press me to reveal the amount I was willing to put down as a down payment, and how much I was willing to pay for a monthly payment. I thanked him for his time, got up, and walked out of the dealership. Within a couple of hours I made my way to Autonation Honda Chandler for 'round 2'. What a difference! I walked in, was helped (not "attacked") by 1 sales individual, "Mason", and we promptly took a seat to discuss my desires for my visit. Within 10 minutes I was in the EXACT vehicle I wanted to test-drive (color combo & NO "dealer add-ons"). After the test-drive we sat down to talk 'numbers'. Fast-forward through a few back-and-forth trips by my sales man to the Finance Dept. Manager, and by the end of our time together (total time of a few hours), here's what I walked out with: the exact vehicle I wanted, at a down payment & monthly payment which I was "hopefully-expecting"), all with smiles on our end, as well as on the Dealer's side. Truly, exemplary service. My recommendation to the reader of this (very detailed) review, is to make up in your mind to visit a different dealership first, before coming here because you will see a vast difference in customer service and price... Or to save your time, just visit Honda of Chandler first and you'll get an amazing, if not the best deal.

AWDcrvOwner Jun 28, 2016

We just moved here two months ago, from NM. I currently have a 2005 Honda Pilot that needed service, so I made an appointment with AN Honda Chandler. The service department was a delight to work with, from check-in to check-out, and my advisor, Danielle was wonderful! When I checked my vehicle in for service, she went back out with me to my car to confirm what needed to be done. I have come to expect quality service from Honda dealerships and while that hasn't always happened in the past, AN Honda Chandler did not disappoint. While my car was being serviced, I perused the showroom because my husband and I were talking about replacing my Pilot with an Accord. The service in the showroom was attentive but never pushy, and I really appreciated that. I connected with a salesman, Jon, who would check on me periodically and answer any questions I had about a car, and then he would leave me alone to continue browsing. I left the showroom that day with Jon's card, but was never pushed to fill out a contact card or anything like that, and again, I appreciated that. Two days later, my husband and I head back in to the showroom, to go ahead and move forward with a car purchase. We had set up an appointment with Jon, but when we arrived for the appointment, he was tied up with a previous customer who had decided to drop back in without an appointment. Rather than make us wait or leave his other clients hanging, Jon asked if we would be willing to work with a fellow saleman named Tim, which we were happy to do. Tim was extremely helpful with the entire process, which involved test driving three different vehicles and asking lots of questions. During this entire time, Jon would check back in with us periodically, to make sure all was well. We eventually selected a car, sat down with Tim to work numbers, which turned out to be a surprisingly easy thing to do, and solidified the purchase price. The next stop was to meet with David in Finance, and he too, proved to be friendly, professional, and easy to work with, just like everyone else. In the end, we came away with a beautiful Honda Accord V6 Touring edition sedan, and couldn't be happier. My husband and I are of the age that we have made more than a few car purchases over the years, both new and used. This was by far the easiest purchase yet for a new car. Every person we dealt with at AN Honda Chandler was professional, personable, and polite. The day before we were to meet with Jon, we received a call from Phillip, one of the sales managers, welcoming us to the dealership and thanking us for coming in. Phillip then made sure to stop by in person during our purchase, to say "hi" again. Personal touches such as the ones I have described are what take service to the next level. Danielle meeting me at my car and Phillip coming by to say "hi"...these are simple steps that a business can take to provide personal service that sets them apart. AN Honda Chandler has won many awards and I can see why. If our experience is indicative of the typical car buying experience at AN Honda Chandler, then they deserve every award they get. We look forward to an ongoing relationship with this dealership.

Tracy Larson Small Jun 6, 2016

Hi Readers, I had a very bad experience today evening..I will leave it for you to decide. I went to buy a used /certified Honda Civic. The place was very busy. After waiting for almost 20-25 mins. I saw Mr.DAN. He took me to lot and showed me two 2013 models. He told me the price of the first was $14 thousand and odd with 22K mi and he told about the second car and said 59Kmi same variant and $14 thousand and odd. I asked him the reason for both cars priced at same when there is a big difference in miles.He said that`s what KBB says. He said auto nation dose not bargain and people pay the amount quoted on the sticker.I said there be a reason other than KBB. He asked me to find someone other dealer to by my car or find some other sales person and left me there and walk away. I reported this to one of the managers before leaving. I was not given any explanation for why this was done to me. I was given a brief business reason for the price difference, It was kind of him but it really did not help me then. I felt very bad and insulted. At that moment when I saw other customer were discussing with their sale reps and managers and were buying cars..I felt I was treated unfair. I took a Uber home. I shared the story with the driver..he said that his wife and himself had a bad experience here I would like to quote what a great man once said about customer service. "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so." I would still like to believe that auto nation Honda is a good place and dose business in a fair manner. I guess I was unfortunate and unlucky .I think because of few people in the company,the company is getting a bad name.I kindly request auto nation to take my feed back positively and work on customer service to give every one same good experience. Kindly dont take it in a usual way and respond with a standard politically correct response. I sincerely want auto nation to do well and reach higher goals. Thank you for your time to ready my post.

krishna palaparthi May 29, 2016

It's really difficult to give a good rating at this point. I bought my car in March (2013 Honda Accord) my first newest car bought. I was so excited and upon delivery of the vehicle I was told there was no one to help me go over my vehicle with me. I had to figure everything out on my own, from Bluetooth to all the buttons. I immediately called my finance guy and left him a message because he had already left, I noticed a battery light blinking. Never did I receive a call back, I never even received a thank you call from my salesman. I finally called service and set an appt, brought my vehicle in and it was the battery in the key fob. Maybe if my salesman would have called me we could have figured this out and had it taken care of at home let alone my vehicle shouldn't have been delivered to me without something so simple being checked. Fast forward to a few weeks ago and I receive an email from a Service Advisor welcoming me to AutoNation. I told her of my disappointment and she offered to have my vehicle brought in for a free detail (still new and pretty much spotless, but okay). I was brought by they Honda driver to Enterprise to get a vehicle, there is approximately 15 people in line and one employee working who has advised us there are no vehicles to rent out. What am I supposed to do? Did I forget to mention my temp tags expired 4/29. During all of this I got ahold of the finance guy because the title lady Mary wasn't helpful. He told me they never received my title from Honda. That's not my problem, get me my plates! Overall I'm disappointed with AutoNation and Enterprise. Why is AutoNation working with only one Enterprise location which is within a car wash and has no vehicles. I will be notifying corporate offices for both. Don't think I will ever be buying another vehicle from AutoNation. Side note: I worked in the auto industry in service and sales for over 7 years within a few different dealerships and I don't think we ever put our customers through this. To date, I've still not received a call from my salesman to ask me how my car is or thank me for my purchase. I extremely disheartened and would not recommend anyone to buy a car here. Danielle in service has been nice and I appreciate her trying to remedy an issue that was no fault of her own.

Karissa Ramirez May 13, 2016

This was by far one of my best auto purchases so far. I was helped by Richard Ouellette the Internet sales manger and I must say I was extremely surprised at the level of professionalism and detail to customer service. I started with asking for a price online and was given a great price first time no hassle. He removed the car from the heat while I was on the way there from three hours away. Upon my arrival the receptionist pages Richard and promptly met me at the front of the dealership and took me to see the car. After he endured I was satisfied with the vehicle he helped me obtain any and all documentation I needed to receive my rebates. He coordinated in advance with the finance office to have my paperwork started while we finished up other things. The dreaded trip to the finance office blew my past experiences out of the water all the documentation and contracts were there and ready to be reviewed and signed. Every question was answered and I was amazed at the level of transparency at the dealership on all levels. After the paperwork was done Richard brought me to my now washed and full of fuel Honda Civic SI and answered every question I had and showed me some things that I may have missed with the new updated technology inside. He paired my phone with the car and ensured I was comfortable with the location of all the essentials. I drove three hours to get there and had a three hour drive back home, knowing this the entire auto nation team expedited by trip to accommodate me and make everything as smooth as possible. I was in and ready to drive away in about two hours with no preparation in advance on my part. When it was time to drive away a dust storm and heavy rain started in the distance and no one rushed me to move my car out of the delivery garage. They didn't hesitate to allow us to remain there until the weather had passed. The dealership is one of best I've seen the facilities were phenomenal. Beverages snack machines tvs and a play room for my son. I recommend without hesitation going to Autonation for you vehicle purchase great upfront pricing with no gimmicks and customer service that's hard to beat.

Tom Aug 28, 2015

My sales guy Tristan was great right from the initial selling to follow up. We negotiated back and forth for a CR-V EX but the negotiation process was amicable and never high pressured. I am involved in countless of negotiation deals worth several hundred thousand dollars for work and the one thing I've learned is never - no matter what the circumstances - press the client. I got the car I wanted for a price that was slightly more than I was willing to pay. Nevertheless we were happy. We took the car in for a follow-up Permaplate treatment and this is where it got extremely confusing. I was out of town from April 12-15. During this time, I received a call to schedule a date for the Permaplate and window tinting. I didn't remember purchasing window tints but I figured it was part of the regular follow-up treatment. I also received an email me with a confirmation appointment for April 16th. I had to scramble and rearrange my schedule but I made time. On the day of the 16th, I called my service contact and they were having phone issues. I couldn't leave a message because her voice box was full and I kept getting the general mailbox for the service department. When I finally called my sales man, Tristan, I finally got a human being. After which, I found out that they listed me as purchasing a Honda Accord and not the CR-V. The owner of the Accord was the one who wanted the Permaplate AND the tint. Mystery solved. Long story short, I was asked to re-schedule my appointment for another time which was really unacceptable since I had to rearrange my work schedule but reluctantly did so. Soon after, I got a call from Tristan who told me to come in and they will take care of me right away. When I arrived at the service department, Mike the service adviser, told me he can to the permaplate AND the tint even though I didn't need it. He felt it was the least they can do to make up for the confusion. Plus, they did it in three hours which is considerably less than the usual 5-6 hours. I love the way they took responsibility and made every effort to satisfy me. I was going to give a less than stellar review, but they really changed my mind for now and for any other future service needs. Nice job everyone at Autonation Honda!

Roger Apr 17, 2015

I wanted to get a new car. I considered several brands and models and several dealers for each. I shopped all the cars over the internet and phone. I settled on the Accord from this dealer. Then, I had this lease to return which slowed my new purchase. Chris called me and I shared with him my concern. He suggested to talk to a Joey from the AutoNation collision center. I setup an appointment with him for the next day morning and he was ready at the exact time and location to meet with me. He not only gave me some very sound advices, he also helped make a scratch on the car look like nothing at all! ALL for my own personal good. Right away, I decided to get the new car after knowing what I should do with the lease. I walk-in and ask for Chris. It was his day off for him and his team. I get to meet another great guy named Shane, who is super cool and was able to help me get the car over my cramped schedule of the day at what I have agreed with Chris over the phone. High points here for teams coordination. It was the fastest of the fastest new car purchases I ever had. It was the cleanest most respectful new car experience I ever had. All that I did, I signed some papers with Shane to apply. Then I left off to get back later on at the end of the day. ALL, I mean, ALL the papers were ready and I soon sat with the finance buddy named David. The latter was supper nice and he offered me some REALLY good deal for maintenance and road-side assistance! The feeling of a casual meeting was strong from start till the end, except I got a new car :))))) Then, I got to meet the new car all readied and cleaned and parked in an air-conditioned garage waiting for me :) I talked a little with some cool folks just before leaving and I left with a huge smile on the face and feeling great and delighted. I must comment here that it seems to me that AutoNation dealership seem to carefully hand-pick their people. They also gave the best competitive deal of all. And I am loving my new Accord :)

BSoufi Oct 22, 2014

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