No one at the receptionist deck when I got there and it took awhile before anyone came to assist me...but Monti and Tanner more than made up for it. I had been to several places looking for the right car and finally found one I wanted, but the other places were trying to raise the prices a ridiculous amount above MSRP. This team made my dream car a reality, at a reasonable price and helped me with the best rates and payment plans. They went above and beyond to help me and I am so grateful that I had them as a team to help me. The other team members were also very nice and they all joked around and had a great time, making it a great atmosphere. I would recommend them to anyone and everyone! They were AMAZING! Thank you so much for all your help Monti you are the best! Tanner, I promise I will enjoy every second!

Great service from Nicholas Elmblad (service advisor). Not the best from my 2 prior appts, But he made up for it. Too bad everyone there can’t be that good.

Michael was great and had everything done as promised. Will definitely return!

Work is excellent. Staff is very polite.

Ready to help us when we arrived from Tucson. Checked car out with us and set seat and key for entry. Offered water, etc while we waited. Helped with phone to enable one time increase of our debit line to finished sale.

I've bought more than a dozen cars from different Honda dealers in my life, and this dealership was the worst experience ever. I got the GM's email address, emailed him twice, with no response. I messaged Honda, and they sent a generic 'we've noted this in our records' response with no real resolution. Terrible..

Great service! Good deals! And the customer service is the best of any I have ever received! The service manager Mike is always prompt, thorough, and kind!

SCAMMERS! DO NOT Service your car here! I have been loyal costumer here for 5 years and this is my second brand new car with this dealership. I have always serviced my cars here and had some hiccups along the way but nothing like today. My car has a lease warranty which means that I get my oil change and some other maintenance for “free” with extra 30$/months payment. Last time I did my oil change and air filter change I paid 0$ as expected,today I was charged 200$ for the same services. When I told Scott that last time I didn’t pay anything he just started reading off the paper what I was charged for…I am read too that was not my question. I would probably argue but after 3 hours of wait i really had to get back home to my infant. Which by the way,on paperwork I was given it said my car was ready at 10:52 am and they didn’t tell me until 11:55 am,I was waiting instead the whole time. I decided that I will just reach out to a manager,but when I called receptionist was pretending she can’t hear me,even though she was responding to everything I said as if she can hear me just fine…I called back later and started out by confirming that she can hear me at which she said “I can hear you fine but I can’t understand you”,I have lived here for 7 years and barely have any accent left,so that was just nonsense. I was pushed to managers voicemail that is 10 second long and just enough for your name and number,and he never called me back. I tried to reach out to get managers email through customer service. I was assured that someone will get back to me plus I will get my warranty details copy emailed to me….never happened. I will NEVER be back here again. And once my lease is up I will be getting a car somewhere else…they don’t care about their customers,they just care to scam you to pay the most money!

It was a great experience. I walked in with my car almost closing time but they were able to take it in to look at it the next morning. I received a call the next morning early stating my car was ready for pickup and everything was fixed without any problems! Great customer service

Roger made the purchase in this time so easy!

The staff is friendly and professional. I feel very comfortable doing business there.

I purchased my Honda in 2013 and have been going to their service dept ever since for my oil changes and occ tire rotations. I have always have wonderful service and have been treated with respect. This past visit however was horrible. My Service Advisor, Nathan Flynn, told me that he did not know why I came to Honda to get my oil changed since they charged so much. When I asked him to give me a quote on the suggested services for the mileage on my car, over 115K, he said, "why, are you going to have it done?" I have always been given a quote in the past, seems like a good sales technique if you want someone to purchase your services even if they choose not to do them all, they may choose one or some... Anyway, he argued with me when I asked to the point where I said just forget it, I will go somewhere else and apparently, I should probably be going elsewhere to get my oil changed too since you are over charging me for that. I have never had such poor service at Honda. Not a way to do business in a service industry.

My initial interaction with one of the advisors was not the best, I never heard from him and he would not answer his phone. I ended up going with a second service advisor named Michael. Due to how great he was and him truly going above and beyond with the service he provided, I am rating this place a solid 5/5. I would recommend this Honda to anyone. I have been to many dealerships, but this one is my preference. Also thank you to the Service Manager for caring about customer satisfaction. If you want an easy going experience and don’t want to feel pressured while simply getting service done, I recommend coming here.

Cirtified appraisal was 27K. only offered 25.5K and said the only reason it is lower is because they can't sell it for that much in this market, vehicle is perfect/like new. Was able to negotiate up to 26.3K and now you have my vehicle listed for 30.9K. Tried to speak with GM three times with my concern but wouldn't return calls only had sales manager call. CarMax certified offer was 29.6K and they would honor it.

The oil change was no problem but, when someone asked him if he wanted the car washed, he said yes. Minutes later they told him he was good to go, however, the car was not washed. tsk-tsk.

Good people very helpful :0)

Zack Buxton (I think was his name) was the gentleman that made my Honda Dream come true. He was very friendly and helpful and is actually 1000% a Phenomenal car salesman.(Like Unicorns Good Car salesmen actually do exist LOL) This was actually my 1st brand new car I've ever bought And Zach along with the other employees of Auto Nation Honda Chandler Definitely made the experience a good one. Usually all you hear our horror stories about car salesman who just wanna make the sale you stay all bikes the people you're still at this location actually actually really do care care about their customers and why and wanna see you walk out with a smile on your face, which I did.🚗🚘♥️ ❤🧡💛💚💙💜 Ima 😃Happy & 🤗Satisfied Customer!!!!!! ❤🧡💛💚💙💜 I will definitely be recommending autumn Auto Nation Honda in Chandler ARIZONA to Literally anyone and everyone looking to buy a car and have a good experience and come out with the car of their dreams That is also completely reliable evil and not going to break down on you the second leave the lot That is also completely reliable evil and not going to break down on you the minute you leave the lot. THANKS AUTO NATION HONDA IN CHANDLER ARIZONA!!!!!! (OH AND MAKE SURE TO GIVE ZACK BUXTON A HUMONGOUS RAISE) LOL 💖🏎🚘🚗

I had a great experience at the Autonation Honda dealer in Chandler. Kyle was my service person and he nothing but great! He made sure that I was happy with my service. My car is running great and I know where to go if I ever have car trouble again. I highly recommend him and the dealership for any car service you may need!

This dealership is very professional and all staff involving with purchasing processing are friendly and helpful. I strongly suggest that all the buyers should come to this dealership for second opinion before their final decision.

I recently picked up the 5th or 6th vehicle I’ve gotten from this dealership. The faces change but not the qualified, helpful and reliable personnel they always seem to have there. Vinh Vo made my recent acquisition the easiest ever and he has reached out personally to see how things are going and to offer set-up advice and technical help if I need it. Aside from the personnel, the Honda products can’t be beat in my opinion.

I like being able to make an appointment on line and that I was greeted at my arrival. The service manager explained everything that was needed and my approximate wait. He was courteous and kept me updated. He also detailed my next routine service and answered my questions about it.

do not want to add more information for public consumption.

Mike listened and addressed all my concerns. Very professional and courteous. Will go back.

got me in and out quickly

Always a good experience. No issues. My compliments to all the staff.

I appreciate that I was able to bring my car in a little later in the day, and they were still able to fix a dead battery and a tire same day!

Nathan is wonderful to work with. Honest and caring. Good follow up as well. I trust him to be on my side for all my car needs.

My visit was handled by a nice young man name Michael. Auto Nation Honda has serviced my Pilot since 2005 when they were in Mesa under a different name. I've always been satisfied with their work . The only thing that could be considered negative was they had no doughnuts in the lounge. Nice people. Good automobiles.

My 2019 CRV needed 15 000-mile service. Mike Bradley was my service liaison. He was friendly, efficient and professional. The vehicle was returned faster than expected and in tip-top shape. 5 Star all the way!

Good friendly service. Easy to make an appointment. Service person was helpful and very courteous & helpful.

Nate Flynn handled my maintenance services today. He was friendly, polite and knowledgeable. Best of all, service was done in record time. Thanks Nate!!

Bruce was very helpful in providing all required information, showing me his system and the car availability details. Though did not have much choice due to the chip shortage, Bruce's guidance and open communication showing the availability details helped to make my decision. And the best part was that the car arrived before it was scheduled to arrive, which was great!! Bruce provided a thorough tour showing all the features and also provided a couple of goodies :) Overall I would highly recommend Chandler Autonation and Bruce!!

Mike Bradley was extremely helpful in getting my car back on the road. Great service and professionalism!

Purchased a HONDA CR-V , "Eiad Rasheed" - Is outstanding on his communication and support. We knew what we wanted and he made sure we get exactly what we asked for.. He gave us various options, gave us advice when we asked for it, was not a Pushy sales person and we were very comfortable.. This is our 4th Honda Vehicle.. We will be back to this dealership on the next one(God Willing, Inshallah)..

Thanks AutoNation Honda Chandler! Service completed within a reasonable time. Thank you Nate for assisting me.

Kyle Milnes Provided great customer service, answered all my questions on spot, and suggested additional services upon reason.

The service representative, Ashton, was great. The shuttle service is absolutely terrible. I waited over an hour for the shuttle to take me home (which the service desk said was an improvement) and they wouldn’t provide pickup to come get my car when it was complete. So I spent $15 on an Uber.

We worked with Ashton at AutoNation Honda, he was fine. HOWEVER, We took our van in for a broken tailgate release button and we were told was supposed to be warranty work. It was scheduled 3 weeks in advance, so AutoNation had plenty of time to determine if our issue was or was not covered under warranty, considering we bought it less than 3 months before, and we were issued a 90 day warranty. AutoNation refused to cover the broken button. They kept our van from Wednesday morning until Friday late morning. They left oil stains on the inside of the life gate. AutoNation Chevy in Gilbert is where we bought the van and they sent it to AutoNation Honda in Chandler. No one was helpful including Richard Garrick, Chris the sales manager at Gilbert. Richard was extremely rude to my wife when she went in to drop off the van.

Had a very easy and seemless process. Shoutout to the salesman Mike Menner. Very friendly, honest and not pushy at all. If in business for a honda and you need a good guy to work with go see him. Also worked with Brandon one of the Finance managers who was also great to work with.

Great service. Professional and friendly people. Thank you Scott!

Although I was not able to get the vehicle I had went to look at, Monti and his team was great. They held the vehicle and were patient and didn’t sell it from under me like numerous dealerships before. Sadly a larger down payment was needed but that was on me. Would definitely work with Monti again.

My advisor was very good. My heart went out to him after learning he lost a family member and had to leave right after my car was done.

I’ve very good experience with AutoNation Honda service. Delivering the vehicles on time. Checking with customers about vehicle condition before changing anything. Thanks for your service.

I have purchased a new car for the first time and so I am so happy and excited to drive my new car HONDA FIT. It is really an excellent car and very smooth and easy to drive. I find my new car very safe to drive and enjoy in driving. I am happy and grateful to the Sales Representative Clement Ojales of AutoNation Honda Chandler for helping me to buy this excellent car Honda Fit.

Came in needing a battery, they got me in with less wait time than I expected. Thank you!

Customer service is ok but EVERY single time we have taken our car in WITH an appointment we wait 3 plus hours. Why? It's totally uncalled for when you have a appointment at 10 AM and get out of there at 2 PM ridiculous. I tried to get in touch with the service manager but unfortunately they never respond. Changing location for sure !!! Don’t even know why I purchased a vehicle through them !

The financial officer was wonderful to work with. I appreciated her gracious and gentle approach to additional protections for my new Accord.

Called up to see about getting roof rails and crossbars on my Odyssey. Jan's customer service was amazing. Very pleasant experience. This dealership seems awesome

Every service experience I have had with AutoNation Honda in Chandler has been a 5 star experience. My latest, last week, was no exception. Nico was courteous, efficient and thorough in his explanation of what had been done and what might need to be done in my next service appointment. I have total confidence in the service team and am grateful that they have kept my 2013 Fit in top running order!

We recently had a not great experience at autonation Honda trying to buy a 2022 odyssey. We had been talking to Roger their internet sales person for a week, who we made an appointment with to come down and put a deposit on an incoming odyssey because they don’t have any physically there. We get there and Roger is nowhere to be found. They scramble to tell us 3 different things and turns out Roger has left the building. Should’ve been our first red flag. So a sales manager comes over not sure of his name but he was super pompous. Tells me that Roger has no clue what he’s talking about and they have no incoming Odysseys until March. “Magically” he finds some being built in Nov so we wanted to go over a deal sheet before we put down $500 to hold the vehicle but when we asked about numbers they couldn’t give us anything personal to us saying “we can’t predict the future” because we couldn’t pick up the car until it came in 6 weeks. I felt very uncomfortable giving them money not remotely knowing what any of my final costs would be when the car is actually here, and they only give you 48 hours to pick it up. The whole situation was very unorganized, stressful, and they weren’t remotely forthcoming about anything basically giving room to upsell for the car in 6 weeks after you’ve waited for it. I would look elsewhere for a new car. Every employee was rude and disorganized.

We have been getting our oil changes there since our purchase. Customer service is good but EVERY single time we have taken our car in WITH an appointment we wait 3 hours. Why? It's totally uncalled for when you have a 3pm appointment and get out of there at 630pm! I tried to get in touch with the service manager but unfortunately they never respond. I go at this location because of the convenience but clearly it is not convenient any longer. We will have to drive further it appears moving forward.

Told me I needed $4000.00 worth of work that was not needed. Called parts department was on hold over 10 minutes and was never reconnected. Finally hung up. Would give zero stars if I could.

Gotta give a big shout out to Roger Cary for helping me on purchasing my 2012 civic within the first day we've met. Roger's energy was great, very helpful, hospitality. The connection we had was awesome. Especially the story he told about his first purchase of his Crx. Seeing the car earlier today I couldn't believe it was a 2012 to point I was getting goosebumps on my arms. To the one's that work on the car I really appreciate it. Speechless ! 😮 Once again Thank You Roger for making day. If any of you need help on purchasing I recommend Roger Cary.

Needed a nice used car and this dealership helped me fine one in my price range. Couldn’t find one in my state they were asking to much for used cars but Arizona market seemed to have used cars for reasonable prices.

Service Advisor Scott Fort was awesome. Work that needed to be done was explained very clearly and in details that an old woman can understand. He listened to my questions and answered professionally. Scott was so accommodating and caring. I left after the work was done feeling at ease with my concerns. He is an asset to AutoNation Honda.

Great Service! I had a scheduled appointment to have our Honda serviced and Kyle the Service Advisor was prepared when I arrived. He told me how long the service would take, which turned out to be completed ahead of schedule. I was very pleased and would recommend Kyle.

I was satisfied with my appointment. Matthew Corathers was very efficient getting me checked in. He explained what was done to my vehicle to my satisfaction. I was a little disappointed with the amount of time I had to wail for an oil change. It seems to me that if I have an appointment it should not take two (2) hours to complete an oil change.

I found this dealership good to work with in general and recommend asking for Geoff Bunger, the Internet Sales Manager there. Every person which I communicated with during my search was helpful, courteous and professional.

Michael Craig was the service person assigned to my vehicle.He was polite and very efficient.He made the experience very positive. I was extremely happy with the timely service I received.

Walter is the nicest and more caring person at the auto nation Nissan. He really took the time to explain everything about my purchase and that’s really hard to find in the car business. If you’re looking to get a vehicle make sure to ask for Walter in finance and he will treat you like family.

Ease of scheduling. Clean waiting area.

Wonderful experience at AutoNation Honda Chandler. Rebecca Moyza, my service adviser, is absolutely outstanding and took good care of my and my car. She was able to get the shuttle for me right away to drive me home, she kept in touch with me throughout the day about the status of my car, and she stayed at the dealership after hours so I could pick up my car after 6:00 pm. In addition, Rebecca is warm, welcoming, friendly and personable. I had my car in for the 105,000 mile tuneup and after picking my car up from Honda, it runs like a champ! Thank you so much Rebecca and AutoNation Honda Chandler.

I bought my 2021 Honda Civic exactly one month ago today and it was the easiest car buying experience I have ever had and that is because of Carl Peart! Thank you Carl.

Jesus is friendly, informative, and willing to do his best to answer our questions and understand where we are coming from; along with our options. Thank you so much! We were able to think through, prepare and organize what we would like to do. Much appreciated!

Needed a lifetime battery A.S.A.P, for two of my vehicles, seen Rebekah M in service was out in no time and back on the road. Thanks again Rebekah

Chandler Honda was great and Scott Fort made sure he serviced my daughters first car so we could have peace of mind while shes on the roads. Great job!

The service manager was great. The wait ridiculously long

Michael Craig is an amazing service advisor at Autonation Honda in Chandler. He communicates with the clients throughout the process of your car being in the shop. He is knowledgeable and helpful. Even with a unique warranty issue Michael and the team at Autonation took care of the issue, kept me in the loop and made sure every detail was taken care of. Thank you Autonation and Michael Craig!

Rebekah is amazing! Got the job done for us!

Jordon made our car buying a great experience! He was on time and very pleasant to be around. No pressure selling let us decide but guided us. We bought a used 2018 CR-V But when I got home I noticed that a new 2022 white CR-V had came in and I contacted Jordon the next day and said I had a change of mind and wanted the 2022 And I thought it might be a hot mess to do the exchange, but Jordon was there and had my car ready and set everything in motion and as easy as 123 I was driving out in the car I wanted and was so very happy.

Jordan was amazing !!! Thank you… you made our visit very pleasant and you were very accommodating.. we will recommend this place to our friends and family.

Had a great experience with both my sales and finance reps getting into a new CR-V. I couldn’t be happier with my experience

We went to AutoNation to look at a Jeep, which we did not purchase. The Sales Person, Tim Greenbank, was GREAT. He showed us the Jeep, we discussed it and thought about it, and my wife wanted to look at other cars. Tim showed us many cars, and my wife wanted a CR-V, as she had had one years ago. So we purchased it. We get to finance, and things go down hill. They will not take NO for an answer on a Protection Pan, they wear you down...so my wife said yes. Now our 2 year plan is costing me another $2398. So, basically I'm paying $39.96 more a month on my loan. Both my wife and I have called to cancel it, but no one has returned our calls. So, my rating is not based on the Sales staff, but because I think we were not told the truth about the financing...

Buyer BEWARE!!! Went in on the 10th of Oct. to look at a used car I was wanting to have for my long work commute. It had just be traded in the day before, and was in the back awaiting inspection and detail. My husband and I both looked at it, liked it and said we were willing to purchase the vehicle pending inspection. Mr. Torres, said he was going to work with his manager and make it happen. He came back and asked if we were willing to put a $500 deposit to hold the vehicle until it passed inspection and they repaired the front clip on it. We immediately agreed, they ran out debit card, and we filled out paperwork. Mr. Torres said he would keep us updated on the work being done and would contact as soon as the car was ready. Fast forward to the 19th, and since we heard nothing from anyone there, my husband stopped in. He was told by another salesman that their records showed it being held for us and was just waiting for the front clip. Fast forward again to the 25th, I called and wanted an update, just to find out that the car had been sold out from under us on the 20th. And no one called us to let us know, no one even bothered to try and get us our deposit back. My husband went down the same day, and wanted to speak with the GM, who conveniently was out of his office. They offered no explanation other than people messed up putting info in the computer and that Mr. Torres will be reprimanded for his actions, they also tried to get us to stay and purchase something from them, but we both agreed after being screwed over not once, but twice, that we were done with AutoNation. At this point, we are taking this matter to Regional, and will take our business only to the Earnhardt family.

Service done quickly and timely without much issue. Scott was great

Having a friend that has worked for AutoNation for close to 20 years we figured it would be a good place to purchase a 2nd vehicle. We have attempted on 2 occasions to purchase a used vehicle from AutoNation Honda, both times we found a vehicle they posted online before it had even gone through inspection, the 1st vehicle we were told to wait 2 days then to come back in, I called 2 days later to confirm it was done since it's an hour drive away, and was told it had been sold. The 2nd vehicle was the same way, saw it on the website, drove down there already had the prequalify done, managers pushed to get the vehicle into a status so we could put a hold on the vehicle, paid the deposit and waited, never heard anything, I went by the dealership vehicle was still there, passed inspection and was waiting for a part, 1 week later we call to get an update, just to find out it had been sold 5 days prior, and no one seems to know what happened, all we got was an apology and offer to give us our deposit back. Needless to say, this will be the last time I ever step foot on an AutoNation dealership.

Brought my car in for service. All complete and out the door easy thanks Scott!

Bought a new 2022 Honda Odyssey. For the most part it was seamless. Had to wait for the vehicle to arrive. Each truck it should have been on, it wasn’t. Kyle is great! Dealt with Peter over the phone once and he was a jerk. Said my van wasn’t there and was sure of it. Swore I was wrong. I was already coming in that night to pick it up. Only problem was that I asked to not have it tinted when it arrived, did it anyway. Did not do the small windows in the front and the tint is not very dark in the back. Cut the price in half but still disappointed. Will be asking for it to be removed and my $250 back. That is my only problem

Very friendly and helpful staff. Really appreciated the time and attention from Bruce Kral in sales. Great service.

I went to service without an appt because of my battery. I received help from a service writer and my car was fixed. I needed an alternator and battery but they were there to help me and I certainly appreciated it.

Jesus was a lot of help I’m my first time shopping for a car. He answered all my questions in a timely manner and made everything an overall enjoyable shopping experience!

I’m a little confused as to why I paid for a tire rotation if the best tires were already in the front per the notes on the paperwork. Michael was great though. He quoted me 2 hours for an oil change and tire rotation (on a Saturday) I was in and out in 45 minutes.

I always have a pleasant experience I go. Fast service and always go above and beyond. The whole team is great ,Rebekah is great. I wouldn’t go to anyone else.

Rebekah was very welcoming when I came in for service on my car. She called to update and listened to my needs. The guys in the shop got the job done fast considering every job is running half staffed now days.

Excellent service provided each time I visit this dealership for routine service on my car. They are well organized and communicative.

Micheal took care of what we needed.

Rebekah was amazing. She had me in and out of there in no time. Kind and friendly staff all over the place! everyone who passed me while waiting in my vehicle stopped to make sure i was comfortable and checked if I wanted a water or coffee while I waited to drop my car off.

Visited many dealers and experienced their markups due to the chip shortage. Gave AutoNation Honda a call and was at their location about an hour later signing for my new Accord for the MSRP sticker price and no crazy markups of any kind. Best deal I could find for the trim level I wanted in months of searching. My whole experience lasted maybe 2 hours and was by far the easiest I've had buying a car from a dealer. Will definitely consider buying from them again in the future.

Daisy Mauro was my sales advisor. She did an excellent job of answering all of my questions, keeping me informed of my cars arrival, prepping finance so that it went smoothly/quickly, and finally thoroughly educating me on my vehicle when I picked it up. She was a pleasure to work with

Car purchases are not something I look forward to, but it was my great fortune to meet Clem on the lot the afternoon of 9/25/21. Although I drove the distance to test drive a number of used vehicles listed on their website, many were already purchased or reserved. On this hot afternoon, it was a bonus to drive in the golf cart instead of walking the hot lot. Clem was very low pressure and agreed to contact me the next day if the car reserved by someone else did not sell. As we walked and talked, we came across a 'new' vehicle that had less than 10,000 miles as it was driven by the GM . The price of this 'new' car was fair as was the trade-in on my older car. Great car; great purchase experience. I only wish I lived closer. As I've needed windshield washer fluid, I realize it was empty - or is not working. I'll either fill it or take the drive back down there if the issue is bigger than that.

My wife and I worked with Afshin (Ash) Nayeri to purchase a 2021 Honda Ridgeline. Ash was a pleasure to work with. He kept us in the loop as the truck was not yet at the dealership. When it arrived he helped us navigate through the Sales Department, Parts Department and the Service Department to purchase and get the Tonneau Cover installed the same day. I would recommend Ash to all of my friends looking to purchase a car or truck at Auto Nation of Chandler.

Schedule is easy. Service is fast.

Routine maintenance for my 2021 Accord, had appt. Autonation Honda was attentive and punctual when I arrived. Quickly met Toby, my service advisor, and he was excellent. Answered my questions and helped me into dealership to wait (I'm on a knee scooter post surgery). Toby gave me accurate time estimate and got me out quickly. Very happy with service at Autonation Honda!

We bought a service plan for my wife’s Pilot and every time we take it in for service the people who work there have been very nice and helpful. No high pressure to buy unneeded services.

The dealership is severely understaffed. It took over two hours for an oil change even though I had an appointment. Don’t go their if you need quick service.

great service and friendly people, in + out when promised

Great service. In and out quick.

I wish I could give them a better rating, but after taking car in for Check engine light (and $200.00) to fix, the light came on two days later. I left several messages for advisors to call and - no response. scheduling and follow-up could be improved in my estimation.

Love having a bumper to bumper warrenty.

Best and easiest auto purchase ever. James was extremely helpful, had paperwork ready when I arrived and the finance/payment department was extremely efficient and not pushy about selling me add-ons.

Fantastic service!!

DO NOT BUY IF OUT OF STATE!!! The sales rep 100% knowingly LIED to me about the process of licensing my vehicle out of state, this deception cost me $1000,00’s in extra taxes and a large amount of time and delays in registering my vehicle, all this just to get an extra sale.

This is the third car I bought from Automation Honda. Each time Vinh Vo helped helped me. He has excellent customer service. He helped us find what we wanted and made the experience fun. He answered all of our questions and was very patient with us. He never once tried to force us into buying anything. Five star service!!!

Quick and super

My service adviser is Keith Wong. He always greets me with utmost respect and caring manor. I look forward to his smiling face especially during this virus situation. My car was taken very great care of. I did miss the donuts!! But understand because of the situation. Keith is an asset to your company .

Good experience with Ash and to some extent Gregg. Not good with finance department. Did not take the time to explain Service Disclosures and ignored my request to have only basics. Have been trying to get that adjusted but poor response. This has raised the final cost. I am required to pay for something I would never use.

The service and repair of my vehicle were performed on schedule and exactly as promised. Personnel were very friendly and accommodating.

Autonation Honda has been helpful mostly. Several of my calls have not been returned and I had to call again for the information I needed. in person they have been very polite. The parts delay of months to get my car repaired which is not their fault but very disappointing in cost and inconvenience.

Great experience ! Nikko was the best service rep I have had in all my experience . Thank you!!

The service manager asked us not to come back after we told him about our middling experience. Someone gave us “the general managers cell phone” and an assistant answered it and no one called us back.

I have never had a more enjoyable experience at an auto dealership. Chris Block and Aaron Showalter took such great care of me and made the process of purchasing a car seamless. I could recommend AutoNation Honda of Chandler to anyone for either a new or used car. Thank you for your wonderful service and experience. C. Maxwell

Lucas was very helpful and he kept me updated throughout the appointment. Thanks again!

I would recommend sales associate Anzul, nice person, simple to approach made my morning appointment get started smoothly and he was with me till I received the car.

Keith Wong is one of the best service reps I’ve worked with at any dealership. He is honest, knowledgeable and professional. Definitely recommend him and Auto Nation Honda Chandler.

Waited a loooong time to be told that my AC was turning off randomly for some reason and they couldn't check the Freon level without an expensive full AC analysis. I later was told (by outside sources) that the AC will turn itself on and off this if short on Freon - which is why I took it there in the first place. Of course I could be wrong, what do I know, I'm just a dumb customer.

My buying experience was great. The salesman, Corey, was extremely helpful. I was asked to pay by cashier's check but didn't consider that a big deal. I love my new car. They are checking with me to see if I have any questions, which I do as I learn all the bells and whistles on my new car.

Took my son to buy his first car today from Autonation Honda in Chandler and we had a great experience. Roger was the salesman who helped us today and he was a great help. He was very prompt and had great communication throughout the process. There was no bs here just both sides doing what it took working together to get a great deal done. I highly recommend Roger and the whole Autonation Honda team they are top notch and professional none of the old car sales games.

Kyle helped me ensure my car was ready for the trip to Williams AZ for our fall break fun!

Great customer service

I think a wait of 2 hours is too long, when you have an appointment. This was for a servicing and not a repair! Your representative was very informative about all my questions.

On Monday I went to the Honda dealership because of the recall and mandatory correction of the Takata airbag problem. Also needed an overdue oil and filter change. I was in and out of there in 2-1/2 hours and was impressed by this, since it was a very busy day. People are always so nice there, and my serviceman, Eddie, was no exception. He was very pleasant to talk to, knowledgeable and competent. I always feel like I’m in good hands with the Honda dealership people.

Daniel (or David?) in the service center were very nice and kind. I asked him for tire inspection and he repaired my tire very well. Thank you very much!

This is where I get to assist folks with my passion! Automotive…..

Kyle was great! Great service advisor! Best I’ve had so far at this dealership! Thank you!

Came 20 minutes early for schedules first new car oil change. Also had a superficial plastic part that was under warranty they would check on. Told take 2 hours, but will let us know. I checked with them after 3 hours since they didn't let me know. They didn't have the part, so i don't know why i'm still waiting at 3:40 hours later. I just expected better from Honda.

Taking my vehicle here for service was my first experience with this dealership and Michael Bradley, the service rep who worked with me. It was a very positive experience. Michael was courteous, professional, and explained everything to me in a timely manner. I will definitely go back.

I would only recommend the salesmen - Clem and Victor were outstanding. The general manager and the finance man were a disaster. They made it nearly impossible to buy the car. I wanted to pay by check and they made me get a certified check from Chase Bank. I have purchased many cars for cash/check and have never been treated as poorly as i was at AutiNation Honda.

I brought my Honda in for service and my service advisor was very knowledgeable and friendly. They took care of the problems I was having.

My wife bought an Accord from Ray Saade last year. The experience was so easy and pleasant that when it was time for me to get another car, I just called Ray. Told him what I was looking for in the morning, and drove my new (to me) CR-V home that afternoon.

Excellent service, no pressure sales approach, knowledgeable about products they are selling. Excellent communication and service after the sale is made.

Excellent service, no pressure sales approach, knowledgeable about products they are selling. Excellent communication and service after the sale is made. Ask for Michael Barnes

This was an easy process selling my car. Zach was helpful. The whole process took a little over an hour, there was no pressure.

Buying a new car is very stressful for me. AutoNation Honda Chandler answered all my questions, gave me a fair price on my trade-in and a better than market price on my new one. New Hondas are selling fast right now and when the one we were discussing was sold they took extra steps to secure one for me from the factory.

Great place, no pressure and they really know their products!!

We came in knowing exactly which vehicle we wanted and had the financing taken care of ahead of time, so the whole process went pretty smoothly. The only delay was waiting for the vehicle to be ready to test drive since it had just arrived at the dealership fairly recently.

Had the the worst day ever when I got a flat tire. I was able to take my car straight in and got an amazing technician named Nico. I have gone to this dealership for over 10 years and this is the best experience I have had with a technician. Nico went above and beyond to make sure I had all the information I needed to make informed decisions on my vehicle. He even stayed late to make sure my vehicle was ready that day. Highly recommend!

Bought a car and had it shipped across county. They did all I asked so I was reassured it was in good condition. Internet sales went above and beyond. Took all the pics I asked of them and any crazy question I could think of. Overall the car is great! Had a few small issues that were totally missed in the 120 point check, or however many points there are to check, and those items were checked off as being "checked" and ok, once I took possession and addressed these few minor things I was told it was being looked into, and then, I heard nothing else. I know it also is the process of not being able to see the car first. I get that. But service after the sale for me was not great as it was when a deal was in the works, just silence. No explanation or answer. Some emails after the sale were not even answered. and they are basic things.

Our battery was dead and we needed service. It was late but they were open until 7pm and got us in and replaced in a couple hours. Even though they were very busy and we didn’t have an appointment!

Definitely would not recommend going here whatsoever! I called in to make an appointment for my accord for two inspections (auto trans fluid and rear brakes because they were squealing) and was told there was an opening at noon. While on the phone with the lady i was asking her about the pricing for a trans fluid flush vs drain and fill and she had no idea what a drain and fill was and thought i was missing trans fluid because of it. That was the first red flag that the person in charge of service phone calls doesnt even know the services they provide. Finally the day comes around where i take my car in and i tell them i have an appointment and was then told it would be done around 2:30pm. They took my car and treated it as a walk in parking it in the back lot and had to “wait for a spot” in order to do the two simple inspections i had asked for! If they are going to do that then i really don’t understand why they have appointments and why they couldn’t have told me that over the phone when setting up the appointment. 2:30 comes around and i get a call back saying everything looks excellent and i asked why my brakes were squealing if everything looks good then and they had no clue what i was talking about even though that was the whole reason i wanted them to look at it. The guy then said “thats not in my notes so we will have to wait for another opening so it wont be done until around 5.” I finally am able to go pick up my car after 5 hours of what should have been at most an hour job and the only good part was they didnt try charging me anything for taking my brakes apart to lubricate them. Worst service i have experienced! If you dont know how to work on your own car i would highly recommend start learning now because this is exactly what people need to avoid! 5 hours for them just to look at my car not even do a big job or replace fluids or anything like that. Dont waste your time on this place

Bought a 2018 accord EXL hybrid this week. Ash is the sales rep that worked with & for me to get me into this wonderful vehicle. My experience at this dealership was 5* from Ash to Nelson in finance. I felt they had my needs in mind in coming up with a "win win" for the buyer & seller.

I was searching for an Acura TL and inquired about one that was advertised at AutoNation Honda Chandler. Miichael Rueckert-Styers answered my online inquiry almost immediately. Unfortunately, the Acura TL the dealership had was not exactly what I was looking for. Michael kept in touch with me on a regular basis and sent me information on Acuras he thought I might be interested in. Although I did not buy an Acura from AutoNation Honda Chandler, I would highly recommend the customer service by Michael in internet sales. Michael went out of his way to continue to search for a vehicle that had the specifications I wanted. I would not have hesitated to purchase a vehicle from Michael had his dealership had the vehicle I was looking for. These days you seldom find a sales person that goes out of their way to continue to assist you.

We were very pleased with the timeliness and helpfulness Rebecca she was able to get us a price that we could afford and get us out the door

Went for a test drive, came out buying a car. Tim Greenbank is an amazing salesperson. I will definitely go back to buy another/replacement car.

DO NOT BUY A USED CAR FROM THIS DEALER: I bought a used car from this dealer. The car broke down the next day in NM. The warranty paper work took 1-2 weeks to process so I had to wait regardless. There was back and forth with the warranty company, car mechanic and the dealer on repairs. This dealer in the meanwhile promised they would pay for my rental then they blamed the delay on the mechanic so they tell me after many weeks that they would not cover the full cost of my rental. Then I had to pay to get the car towed from NM to TX. Then I found out that the car had more issues at the Autonation in TX. The car needed tire rotation and new brake pads. All together the total expenses with rental, tow, and including a transmission flush purchase cost over $6k. I could have used all that money as a down payment towards a new car. I have read all the negative comments here. And the “PLEASE CONTACT Manager…” response is very deceiving. These people are not willing to help. Find a lawyer. Make sure you have all your evidence.

My advisor was Scot Fort, he met me immediately. Explained what needed to be done and was very courteous. He provided me with a quote for new tires and was not pushy trying to up sale me.

This is a review of the service department. I brought in my honda fit to be looked at for some engine noise. I dealt with michael who assured me as a i dropped it off that nothing would be done to the vehicle without my approval and i wouldnt be charged without giving the go ahead. Few hours later i was notified of several “preemptive maintenance issues” as well as a necessary valve adjustment which was supposedly the cause of my engine noise. Not only were these not covered by my extended warranty but totaled around 1100 dollars and if not done would be recorded as refusal on the customers part and by doing so would prevent me from using my extended warranty if anything were to actually break on the vehicle in the future. Skip to me picking the vehicle up and refusing the maintenance im being told by michael that “since our tech had to take your engine somewhat apart im gonna have to charge you 180 for the labor but since you werent aware ill discount it down to 85”. Fantastic, total contradiction of what i was told when i dropped the car off. Skip to today and ive taken the vehicle to a certified honda mechanic who fixed the “engine noise” (it was the heat shield rattling) and informed me that none of those maintenance issues need be done till over 60k miles and could be done for 1/3 of the cost. Bottom line, this service department doesnt care about the customer they simply want to tack on insanely over priced maintenance costs to collect commission and from the sounds of it do whatever they can to prevent you from using a warranty you spent extra for. Dont go here.

Prompt, friendly service. Problem diagnosed and reviewed. Highly recommended.

Mike Bradley is my advisor.. He is very professional and very thorough on the serve needed and time service will take. Thankful he is there to help us with. Service Department has always taken care of whst is needed.

Scheduled an appointment to have general routine service performed on my minivan. Despite having an appointment, it took over an hour before the technicians even looked at the car! What is the point of scheduling an appointment if it doesn't guarantee availability of technicians? It's a simple oil change. It could have been done 5 times in that hour. Very disappointed. UPDATE: Once the Technicians finished the service, they apologized for the delay and waved the entire fee. Updated to 4 stars, but they explained the delay was due to being short staffed. I recommend they decrease the number of appointment slots to match there current work force size to avoid this issue moving forward.

Good experience overall. They had what I wanted in stock and communicated well ahead of time. No BS with trade in value or up charges. The accessories I wanted were in stock. Took a long time, but car buying always has. I’d return for the right car and price.

Michael Craig provided amazing service, he went above and beyond to make sure he kept me informed. Not only did he fix the issue, he proactively arranged to address another concern.

Everyone was very nice. Not pushy. Did most of the deal on line. Eddy in the internet department was great to deal with. By far the easiest car deal I ever had. I would recommend this dealership to anyone.

Great service . I have been going to Auto Nation Honda for over 10 years .

I always get great service at Autonation. They do quick work and quality service.

Fast and efficient service and friendly.

James was very helpful and I found the perfect Honda. The process was smooth and Eric in finance took care of the paperwork so I was in and out as quickly as possible.

The Honda Service Guys are always great at asking me how much time they have in case You have other appointments 😀

Very good experience, Zach Buxton was my salesperson, who was knowledgable and very good to explain things, Andreanna Hill was a pleasure to work with, very funny, personable, a delight to give up my money to.

great service, tech was sort of confused but got it together, did a job

We got an oil change. They left a tool under the hood. Did not reconnect the pan under the car. It was holding on only on one side and making terrible noises on the way home. My husband had to remove the pan. So disappointed! We love our Honda, but will have to find another place to get our oil changed. This is the second time this has happened with the pan under the car at Honda.

Very good experience - all helped to fulfill my requirements to get the best deal for my money.

Quick and pleasant service, thank you very much! Special thanks to Scott at Honda Chandler location, outstanding customer service!

Overall had a great experience on the day of my car service. Was told it would take about 2 hours to complete and it did.

Very helpful staff.

My appointment time and advisor were messed up - I had a 1pm oil change with Rebecca - they had me at 3:40pm with someone else - then they said they will try to fit me in - scheduling is a mess. They did service my car but a dust storm had come through and the inside of my car is dirty! I think they had the windows open....not very good customer service

Very professional service. I also love to wait at the facility while servicing my car as they have all the amenities (ample sitting space, computers, internet, coffee, water, clean rest rooms) to do your work while waiting.

Toby is amazing, been going to AutoNation Honda for over two years. Toby has been honest, helpful, and knows exactly what my vehicle needs. I will take my car there as long as Toby is there.

Great place, easy purchase experience! Well return!

This service is good. It took months to get everything fixed right. I have gone thru 3-4 different reps because of people quitting. Because of that it took a while to get everything fixed. You guys are on the right path.

Very disappointed with your service adviser Mike Bradly I had my car for service and he said there will be a diagnostic charge of $150 if I decided not to repair my car in there , he had my car on Monday and text me on Wednesday saying he couldn’t find the issue and need 5 more hours to find the issue and will cost $850 for diagnostic test which he didn’t mentioned before and I response that I will be there and when I go there he was saying the same things and I told him no I will take my car somewhere else so he was asking me for $150 diagnostic test which he didn’t find the problem and when I rejected him then he was so mean and said he did mentioned And start lying to me, I ignored him and he open the door so rudely and kicked me out of his boot, I will never used autonation services when he is there as service advisor

I recently visited Autonation Honda Chandler since I wanted to trade in my 2020 Honda Accord Sport. I was working with Zach Buxton to purchase a 2021 Honda Accord Touring. The sales manager Richard Ouellette ran my credit without my approval. Let’s revisit a few things: when I bought the 2020 Honda Accord the transmission went out within a month. The mechanics at this dealership failed to diagnose the transmission failure after I had brought in the car for a weird noise multiple times. I still tried to give this dealership a second chance and wanted to purchase a new car but the sales department is so desperate to sell you a car that they will “mistakenly” run your credit without your approval. Unethical practices! Peter the sales manager is very rude, he loves to degrade/belittle others and thinks that by intimidating a customer he would get a sale. Btw do not call him “Pete” unless you want him to blow up on you - I made that mistake and I thought that he was going to attack me with the way he reacted (aggressive individual). I will have to say that I will never go back to this dealership nor do I recommend buying or getting any repairs. I immediately sold my Honda and went with a brand where I was able to purchase the car online without dealing with unethical car salesman/managers.

I’m not sure they checked the tire pressure during my visit. Less than 2 weeks after my service visit, my low tire pressure indicator came on. I took the vehicle to Discount Tire and all 4 tires were under pressure.

Always great service and comfortable waiting accommodation

Very fast service and very friendly customer service.

Automation Honda service department was very easy to work with. I made a quick phone call to them about A1 service for the vehicle. I was needing to get it done ASAP, and he told me they could get it done from 1 to 1.5 hrs. Fine by my standards since it was a same day call. Service rep was more than professional, communicate and very informational with my many questions. Total time there for the service and wait time was right about an hour. Thanks again Autonation Honda!!

This is the second Honda I have purchased at AutoNation Honda Chandler. Kyle was my sales person this time and he was great. He didn't seem pushy at all and I was happy with my experience. Robyn was my finance person and she was also great. She was great about informing me that as a Costco member we get a discount on the extended service plan. Which I always appreciate saving money as an educator! I have now had my Honda Passport for 2 days and I absolutely love it!

The service department at AutoNation Honda always take good care of me. They stick to the necessities and don’t try to sell me extras, which is not something you find at all dealerships.

Service takes too long. Waited 5 hours just to change the battery.

the customer service... excellent

Great service

I appreciate how fast and thorough the team at AutoNation Honda works. My service advisor (Michael Bradley) was communicative, provided excellent care, and exceeded my expectations. Thank you!

These guys do good work. In fact, I purchased an extended warranty on my vehicle and they were very helpful in making sure that I used that in the most optimal way.

Had a really pleasant experience with this dealership. Very transparent. No marks up and honest with the price. Will shop with them again in the future

Warm and friendly. Always love going to them.

Joe Rogers always takes care of me. He is honest, listens and explains to help me understand what service is being done to my car so I can learn about how my car runs. He cares about his customers and doesn't rush you out to get on to the next car. He is knowledgeable about cars and is able to diagnose quickly and is accurate on the time of when my car will be done. Thank you Joe!

I ALWAYS HAVE HAD A GREAT EXPERIENCE AT THIS HOND DEALERSHIP IN THE PAST 5 PLUS YEARS I HAVE BEEN DOING BUSINESS THERE...HIGHLY RECOMMEND!!!

3rd-----Still no change on my previous reviews. Still the best service department and people are still very friendly and helpful.. -- -‐-1st------People are very friendly and nice. I dropped my car to have windshield wipers fixed and an oil change. Had to leave it overnight as the part had to be ordered for my wipers. I would have given 5 stars, but had to follow up on my car as no one had called me and it was getting late. 2nd review------ The screen in my car was going crazy on my way back from California so took it in to have them check it out. My service rep was very nice and said it would take awhile but would do his best to get it done as soon as possible. They found out it needed a system update and it only took about 90 minutes. They also washed my car. Love this Honda dealer. Very customer focused!! 5 STARS

We recently purchased a 2021 Honda CR-V Hybrid Touring. Still getting used to the different features, but enjoy them. One thing missing, though. We love to take road trips and listen to audio books borrowed from the library. No CD feature in this new car. Otherwise, very satisfied. Zachary Palmer guided us through the purchase process and we were happy with him and his efforts. Time consuming process waiting for the car to be detailed was tiring.

I have been servicing my Honda Minivan at this Honda Gilbert Service Center here since 2016. This is the first time I’m absolutely disappointed at the service I have received. Earlier this year I purchased 4 new tires with the promise that they were under warranty if I had any issues. Turns out my tired are not under any warranty and nothing can be done to help me. First I’m told oh only one tire will be covered only to find out the warranty company is useless and can’t even be contacted for help. Oh well, you’ll just have to pay and we’re sorry. Just sad service seems really bad at this location. I’ll never come back here again for any kind of service again. We are in the market for a car for my son and will definitely not buy Honda if it means I might have to service my car at Honda service center. I should have just bought my tires at Costco!!! I’ll add that my service attendant was very helpful and did do everything possible to help me with getting my tires covered under warranty but it was beyond what he was authorized to approve. He felt bad and I wasn’t mad at him either.

Do not ever go to any AutoNation owned dealership for service, they are absolute crooks! They quoted me a service fee of over $3200 for a repair that I ended up getting fixed for $600 at another vehicle service facility that is very highly rated and honest. Additionally, to walk in the door at any AutoNation service facility you pay a "diagnostics" fee of $165, which would go towards any additional service, however, if you don't do additional service you are out $165. They won't take a moment to just look at your vehicle like other service facilities, it's just right to the $165. Absolute Crooks!!

Telly!! He’s honest and amazing to work with and very reliable, he’s one of the good guys.

Jesus was a great guy who helped us all the way. 5 stars for him. He took care of us from start to finish. I would recommend jesus form automation Honda as the car sales person

I recently purchased a Ridgeline from your dealership. My salesman was James V. James was professional, knowledgeable, and personable and kept me informed as the vehichle had not arrived at the dealership when I originally inquired about the Ridgeline that I purchased. I appreciated his straight talk and his attention to every detail along the way. Overall a great experience.

Worst humans ever. Strung out car buying experience for 2 hours before they admitted they sold the car that i buying to someone else. I signed the offer sheet!!! Be careful of buying a car here, they will work multiple deals at same time with multiple customers for the exact same car. Also the interest rate is sky high. Bought a vehicle somewhere else with half the interest rate. These are bad, crappily managed sub-human people.

Clear, concise and smooth negotiation process. I worked with Geoff and Monti Abdul Karim

Vehicle was towed to this location for suspected starter failure/replacement. Michael, service advisor, shared that a full review would be completed, with details provided back to me. Once the vehicle was reviewed, I was informed the battery was the problem and, since it was a AAA battery, it was best if I replaced through them for any warranty credit. No charge for the vehicle check-up. They jumped it for me at time of pick up to allow me to call AAA for battery service from home. I've taken my vehicle to this dealer since purchase and, while there is often skepticism about auto repair, I've always found them to be honest and service oriented.

We bought a Honda HR-V from Auto Nation and we have been very happy with our purchase. We worked with Victor Gonzalez and I think he is what made it such a pleasant experience. There was no pressure whatsoever. Before and after the purchase, he answered every question with patience and a smile.

I bought a 2014 CERTIFIED used Honda Accord 08/2018. Shortly after I noticed a bunch of little chips in the windshield so I called the dealership immediately hoping they could do something about it. I was told I bought the car used and nothing could be done. About a month after my brother noticed this noise in the transmission, after the windshield incident it wasn’t even worth my time to mention it. 4 months later my battery goes out. Then later my transmission blew. I would never recommend anyone to go to the dealership even if this was their last resort. This dealership has no integrity whatsoever! I was a female who came in and looked at the car by myself because none of my family members were available and expected when buying a certified vehicle to not have chips in the windshield or a dead battery soon after. Make sure you have a trusted mechanic inspect the car before buying anything. Whoever responds to these reviews states to contact a manger and they will help you. They won’t let you even speak with a manager about the issues. Now I am stuck with a car payment with a car that doesn’t drive!

They replaced the 3rd gear and syncro in my car,took 5 weeks which is kinda normal for a Type R ( hard getting parts in a timely manner etc) repair was done well and I have 0 issues with the work done.The tech did a great job. My issues lie in the lack of communication in the service dept. When I arrived for my appt the advisor literally had no idea who I was or what time my appt was for. He also had no idea I was bringing a Type R in for warranty work. Fast forward 5 weeks and after 2 missed ETA'S I went to the dealership to get a solid answer on when my car would be done only to have them not be able to find it in their system. Quick jog to the advisors office and the car is located and has been completed. My advisor had a couple days off apparently and NO ONE BOTHERED TO CALL ME.AND INFORM ME THE CAR HAD BEEN DONE!!! To say I was not happy would be an understatement, despite being in a loaner I just wanted my new to me car back. Got a call a few days after picking it up from the advisor making sure things were ok, ect but come on,he should have called me days prior. Good Techs,uninformed advisors. Debating driving 1.5 hrs to Surprise Honda for any future warranty issues........

L

I went to a couple different dealerships and this was the only one that didn't try to scam me into buying a car. Clem was very helpful in walking me through my purchase and was willing to wait until I found exactly what I wanted.

Very poor customer service and communication... called and texted 5 times and never received a call back.. had to have a family member physically go there to get a response on my vehicle.... very disappointing especially because I gone to them for 8 years.. probably won't be back.. when I asked how much for entire service I was given a quote.. when I got there 3 days later .. I told them I had 10% coupon to apply.. I was told they did me a favor and took off an hour of labor for the inconvenience of not getting back to me and being without a car for 3 days thinking they were trying to make it right.. NOT! MY bill was more than what he quoted me for the exact same service.. Said entire service quote didn't add shop fees and taxes.. but the word ENTIRE bill means exactly that.

I have taken my car to AutoNation Honda Chandler 2 times. Each time the Advisor is very helpful and communicative. I asked for specific things to be checked (items other place said HAD to be done) and each time the Advisor came back saying all was good and those items did not need to be done at this time. I feel I am being treated fairly given good information and my vehicle is working great. Also, I expect to be there a long time but every visit I am there for half the time I expect. Great place to take your vehicle

Mike helped us when we first came to test drive a Honda and when we came back to buy, we knew we wanted Mike to help us because of how amazing he is. He doesn't mess around and we never felt like we had to haggle just to get a deal. He knew exactly what we wanted and it was the fastest I have ever gotten in and out of a dealership. He is absolutely amazing and deserves a massive raise. Best dealership experience I have ever had.

Service has excellent. The advisor listened to my concerns about vehicle performance and the work was completed on time.

Got a very clean 2018 CR V for a great price with only 26k miles on it. I worked with Ed V. He was very nice, patient and knowledgeable. Test drives and reviewing numbers was easy and stress free. Only time I felt pressured or uncomfortable was dealing with finance as they tried to push hard on expensive extended warranties. But other than that it’s a great dealership! Ask to work with Ed V if you’re trying to buy a Honda.

My service Representative was very courteous and informative. The first service for my wife’s CR-V took about 3 hours. The overall experience was good. I’ll be back soon to have my daughter’s Civic serviced next.

I am very pleased with my experience so far with AutoNation Honda Chandler. When I was shopping for a Honda Pilot seven months ago, Brevin B., Zachary P., and Tim L . helped me find exactly the right one. Ahmet A. made sure all the paperwork was in order. Brandon W. took care of a cosmetic detail. This week I went in for my first scheduled service appointment. Service Advisor Scott F. and the service team exceeded my expectations. Everyone I encountered at this dealership is not only very professional and helpful, they’re nice people!!!

Got everything done in one trip, really enjoyed working with Archie!!!

Clement and all of the staff were great to work with. Everyone was professional, knowledgeable and made the whole process a breeze. Thanks to their great service, they now have a new customer for life!

I love my new Honda Insight! Tim Lee was wonderful to work with and the whole experience was perfect. He was fair and thorough and the whole process went quickly and smoothly!

TJ Johnson (internet sales mgr) and Eric Soto (financial services) treated us very well and were straight forward with pricing and contract details. Richard Ouellette (sales manager) stayed in contact on the days TJ was out of the office. During a time when inventory is low, they managed to find the 2022 Pilot model we were looking for us with no extra hassle.

Worked with Rebekah and she was great ! Would recommend

Our daughter, Emma, turned 18 last week and had been saving her money for her first car. We own a Honda Fit and Emma had her heart set on a newer Honda Insight. Your dealership had one in stock and the specs looked great, so we headed over Saturday after making an appointment with salesperson, Eddie Rasheed. We arrived at noon and Emma was able to test drive the Insight and a Civic that was also available. Eddie ran some numbers for the total price of both. We left to get some lunch and discuss the information we were given. After some deliberation, Emma decided to purchase the Insight. She had enough money to purchase it outright but wanted to build her credit so we planned to finance part of it. We headed right back over to Autonation and found Eddie. Until that point everything was going smoothly, and then he introduced us to Zach Salter, a finance person. Zach started crunching numbers and trying to sell us on the extended warranties. The full extended warranty he quoted us was $2700 and more expensive than any extended warranty we ever purchased from Honda or elsewhere. We were asking for numbers with and without the warranties. He would type something in and write it down; then we would ask a question, and he’d change some figures. At one point telling us he messed up and needed to change the numbers again. Finally he gave us two figures in writing. One was with the warranty, and the other one was without. The figures he wrote down in front of us looked good without the warranty. Then Zach said he’d be right back and stepped out. A moment later the finance director, Ali, walked in. He introduced himself and said he was surprised at how high the warranty quote was. He said he’s the boss and could probably discount it if we reconsidered the extended warranty. We agreed to hear him out, and he said he’d be right back. He came back in a couple minutes later and said he didn’t realize the quote Zach told us included the tire replacement option and three years of service. My wife asked how the finance manager didn’t know his own warranties and questioned him. He acted put out and said the best he could do was just under $2,000. At that point, we were not really interested in the warranty, as neither of them instilled much confidence in their abilities to calculate numbers. So we told him no thanks and he left in a huff. Zach came back in and his demeanor obviously changed. He was more gruff and rude with us. My wife was asking about different finance options and putting more or less down. Zach kept getting flustered, told us he didn’t mean what he just said, and when we reminded him of things he just said, he got mad telling us that he didn’t say that. Why is it that both Zach and Ali seemed to be so incredibly put out that WE didn’t want to spend OUR money on something THEY thought we should? We both commented that we have never encountered such childish, rude behavior from anyone at a car dealership before. Finally my wife said we wanted the car for the 60 months with no warranty for the $127 that he wrote down right in front of us. We pointed at the figures he said. He looked down at them, that he wrote in his handwriting, and he told us he never quoted that price. We looked at him like he was joking because he literally did give us that quote in writing. He then told us those numbers were wrong. The four of us told him (Emma’s boyfriend was with us) that yes, he did in fact tell us that. At this point he was angry. He denied it and gave us another figure $60/month more. We asked to speak to Ali again and Zach told us he left. It was 5:05pm. Throughout the day, while we were sitting in the dealership (over four hours by now) we all had our phones. I’d send a text or check social media. We all were. After arguing numbers with us for a few more minutes & writing down 3 final figures, Zach stood abruptly from his desk & said “I’m stepping out so you all don’t have to keep texting each other about this!” before storming out. We were shocked & surprised. After we calmed down from his absolutely immature behavior, we decided no car was worth the way he treated us. We decided to leave. Exiting Zach’s office, Eddie stopped us near the exit. We shared Zach’s comments, tone, & behavior with us. Eddie seemed surprised & was apologetic. He asked us not to leave, & wanted to help us by getting someone else in finance. After the macho, misogynist attitude of Zach, we told Eddie we weren’t interested in working w/ another man, because it’s guys like that who give car dealerships a bad name. Annie Hill happened to be walking by. Eddie grabbed her to see if she could help. She listened to our story, calmed us a bit, and asked us to give her 10 minutes to review our account. We acquiesced & moved around the back hallway (away from where Zach was standing glaring at us) to the waiting area. The only other reason we even considered staying was because we knew this would be a good car for Emma, and we really did want her to get something safe and reliable. So, ten minutes later we were in Annie’s office. She explained the financing, and patiently answered all of our questions with respect. The only thing she couldn’t reconcile was the 60 month/$127 a month payment. After discussing it with Emma, we decided to get the car, leaving approximately six hours after we originally arrived. This is Emma’s first buying experience, and it was abysmal. We have a Fit & had a great experience buying it. This was not. We understand there’s a chip shortage and inventory is sparse, but that’s no reason to bully, disrespect, & roll your eyes at any customer. We’re trying to put this horrid experience behind us but it will be very difficult to recommend anyone to Autonation Honda on the chance of having to deal with Zach Salter in finance.

I was very impressed with Auto Nation Honda and with Clem (my salesperson). I believe I got an incredible deal buying my Honda Odyssey. Everything was to my satisfaction. I am very happy with my purchase and would definitly recommend my family and friends to Auto Nation Honda in Chandler. Thank you Clem!

Dear Auto Nation Honda Chandler, Someone goofed and printed my work cell phone number on the business card you hand out to service customers looking for your shuttle bus. I get 3-5 calls a day from people looking for a ride to pick up their cars. I have tried calling the dealership, but gave up after being on hold for 30 minutes without reaching a human. I tried your chat feature in your website, but was told my problem couldn’t be submitted unless I supplied my email address. I sent a Facebook message but got no response. If this is the level of attention to detail and customer service you provide, you can be assured I will not be a customer in the future. That, and I don’t like Honda’s. Please check your business cards for your shuttle driver and print some with the correct number. I’m sure your customers are tired of talking to me.

I bought a 2020 Acura RDX one month ago. The windshield has several cracks in which the sales manager agreed to fix when I purchased it. I have called several times trying to set up appt and also left a message for sales guy Jordan and not a single call back. Call me ASAP! Horrible customer service! I will never recommend them or do business with them again.

Tim and the staff were great. I had been in the car business for over 20 years prior to doing business here. I asked them to give me a realistic deal and it was acknowledged. Going to the finance department was equally accommodating as they didn’t try to sell me things I didn’t need with me leasing my Pilot. I will be going back to Tim and the staff at Auto Nation Honda.

Nate and the entire crew were great. Even got a deal below MSRP in this market. Great place to shop 1st and last... Always had the best experice.

This is our 2nd car purchase from this dealership and our experience was just as good as the first which was several years ago. I like Auto Nation Sales rep as they give you exactly what you ask for, prompt with their responses, transparent transaction and friendly associates. All other dealerships that I contacted tried to bring us in for a test drive and negotiate, added unnecessary packages and fees or tried to convince us to purchase something that we did not want.

professional and personalized customer service.

I have been a customer for 7 years but no longer. Have been trying to get a service appointment for a month on a Thursday ( only day off) with no luck. Called and left messages with managers for help but no call back. Not sure what has happened to this dealership. Taking my business elsewhere.

The employees are friendly and honest which is always appreciated in the car business. Have had zero issues with service at this location, things are done timely and in a correct manner. Wait room is comfortable and the parts/accessories shop is a cool little place to look through. The service representatives really make the experience though. My last oil change was a drive in with no appointment and they also took care of my 15k mile inspection and still had me out within 2 hours of arriving. Recommend this location for anyone with a Honda in need of service

I was looking for a reliable car that wouldn't break the bank. I looked at some privately owned cars and GOSH, the owners were so in love with their car that they couldn't see the rips in the seats and console; some owners couldn't produce one service record! I was discouraged. My friend suggested we go to autonation honda of chandler. They advertised a few cars in my price range. We were greeted by Roger Cary. He was very friendly, listened well and showed us the 3 or 4 cars in my price range. He also suggested we look at a few cars just a little away from my budget range. PRESTO! Not only did he show us a nice car, just at the top of my price range, he explained how the dealer would examine the car top to bottom to assure it was in the best mechanical condition! He showed us a "carfacts" and explained much more about that car than any of the private seller told me about theirs! I decided to put money down on that car. I was clean, looked solid and Roger assured me the mechanics would scour it! About 3 days later the car was done being checked and detailed and ready for me to pick it up! BUT, buying a car without a car is problematic. My friends were at work and at 100° I didn't want to ride my bike to the bank and out to the dealership! I talked a friend into taking me on Monday if I could get to the bank on Saturday. THEN, Roger offered to give me a ride! He picked me up and we made it to the bank with an hour to spare! I drove home from the dealership in my beautiful new Honda! Roger, Brandon (in finance) and all the staff at AUTONATION HONDA are FANTASTIC!

We have searched for a new vehicle to replace our 2019 Toyota Highlander Limited for about 2 months. After looking and driving several different vehicles including SUV’s, Minivans and large cars, we decided on the 2021 Honda Pilot Touring. We did visit many Valley Honda Dealerships and decided on Autonation Honda Chandler because of their professional sales, finance and management staff. The price of the Pilot was very competitive and the customer service was outstanding. I urge anyone wanting a new or preowned Honda to see Jordan in Sales, Brandon in Finance and Joe in Sales Management.

The dealership is very efficient and sensitive to the ccustomer needs

Took car in for recall… everything went fine until pickup of car. My service attendant was not in his office, he was paged… I stood and waited for 10 min. While other service attendants, not busy, watched me. Went to a desk to ask if he could be paged again- was told to walk to another office to have him paged- no one in that office. Finally another service attendant helped me with the excuse they were short staffed.

Don’t ever work for them! All they do is overwork you and promote the laziest people! Years of my life wasted because they kept leading my husband on for a promotion that he will never receive!

This place is the worst. Went there in April to do paperwork for a refund of an extended warranty on a vehicle I had traded in. After waiting 30 minutes for someone to help me, I got the refund paperwork completed and the finance manager made copies of everything (including the letter from the lien hold saying the loan had been paid off). I was told the refund would be sent in 8 to 12 weeks. Waited 14 weeks and called today. I was told the refund was never processed because they didn’t upload the documentation that the loan was paid off. They had made copies of that document and it clearly says on the refund paperwork that I was given that the loan is paid in full. I said I would be willing to resubmit the paperwork but was not going to wait another 8 to 12 weeks. The person I talked to said there was nothing they could do because refunds come from corporate in Florida. I asked for a telephone number for corporate and was told that I could Google it. Do not do business with these people!!

My sales person was very professional and was not pushy.

Peter was great to work with. He was friendly and professional and made our car purchase experience pleasant. Highly recommend Peter! Jim and Gail I.

Courteous and friendly service writer. Kept me informed as to the progress of the repair.

I took my vehicle and for a maintenance check. They did all the work that was necessary. They did not add things that some dealerships do. I was very satisfied.

My repair was handled efficiently and I was able to leave even sooner than estimated. My service agent was friendly and courteous. Well done Honda Chandler!

If you like being a special needs parent, who is talked down to, told to reschedule, have your car A/C stop all together, then 2 days later rush around on a Friday to find a rental, only to have your spouse, who was NOT at the original appointment that was immediately rescheduled, be talked down to, causing your spouse to get loud, have the cops threatened to ve called and that you'll never do business with Honda Autonation again, all because you are trying to scoot out early, I HIGHLY recommend. If I could give negative 10 stars I would. We JUST dealt with Honda on our CR-V for our SECOND battery that leaked acid, in 11 months, and we also had to pay Autozone ASAP because it was all over, and not drivable even though it is a 100 month warranty. We still have yet to hear back from that, so this is insult to injury, but at this point is par for the course!

I would NEVER recommend this dealership. I bought a brand new car. The sales guys were nice, of course. But once I got in the finance office our experience turned into a nightmare. The guy was RUDE. I paid cash for my car and had to juggle some things around to allow for the transaction to go through. He literally started tapping his finger like he was annoyed with us while he waited. He also failed to call me back when I left a voicemail for him regarding missing tag/title information. (I still have no title info 2 months later) Then, my car had some scratches and a ding when I was buying it. They promised to fix it if I bought it. Well, we will be taking it back a 4th time this week because we keep getting it back and they say they couldn’t do it while they had it for one reason or another. They also needed to do a software update due to a recall, in the first 2 times they had my car (once for a week!) they didn’t even bother to get that done. We have to take the car in and leave it for another several days now to fix the ding. This place is absolutely worthless. They don’t communicate with each other and once they get the money they obviously don’t care about the customer. I know dealerships have a bad wrap, but this one takes the cake! Go somewhere else.

Customer service is great

Tienen buena atención y son responsables

Great guest service! Clean and comfortable facility. Professional and friendly, thank you Rebekah!!

Showed up no appointment for an oil change and tire rotation. Had me driving off the lot in under three hours.

Marcos was excellent. He was efficient- prepared- gave us a detailed overview of the cars features. Would definitely come back here to buy another Honda with Marcos.

It's always great to go to Autonation in Chandler, THe service is great, the service writers are honest and great to work with. Thank you Autonation Honda for your graciousness.

Great as always, fast service. We had an additional issue and they took care of it without having to schedule another service appointment.

Fantastic Service by Mike Bradley 😀👏Next time I need my car serviced I'm reaching out to Mike. Took my car in because my air condition was blowing out warm air.. I dropped off my car thinking I would get it the next day. To my surprise I got a call back saying it was ready for pickup within a few hours. Thanks Mike.

Service tech Joe delivered excellent service. The oil change took 30 minutes longer than the hour and half as stated though.

I paid for platinum coverage but they continue to try up sell me on each visit. A battery was installed 7 months ago but now it has failed. Instead of recognizing that it was an inferior product they want to charge me $250 for a new one. I’m really tired of the up sell.

I can't count the number of times I've bought or leased from AutoNation Chandler. I keep going back for a few reasons, principally the person I deal with most frequently, Gregg Gabbing, and others who help, this time Telly Papagianis. These guys care! While I've only had this 2021 Honda Civic EX for 2 days, I love it. I was a step up from the LX model I'm used to but worth the extra money. As typified by Gregg and Telly, this is a great, great dealership.

Service was on time, did just what was needed, car clean when returned.

As someone who doesn't frequently go to dealerships Honda Chandler reminded me exactly why. I found a car that I wanted, drove 11 hours to get it, only to find that their " One price" is truly bogus with a $500 "paperwork" fee, not to mention they will try to sell you every coverage possible, even if they're not haggling on the price of the car. They will use your trade in to leverage as much as they can against you. I got 40 percent of my cars KBB blue book value after all was said and done, and the total price I paid for my car was 15 percent higher than listed excluding the taxes and fees that I had paid upfront. This after sitting at the dealership for 5 hours. I've even tried contacting them afterwards to remove a package I did not want and have been completely ignored for days on end. Why would I ever want to come back?

I really like our service advisor. He is always very friendly, professional and very honest!

🍻Horrible Customer service. Hor-ri-ble..Its a long ride so get settled with your favorite beverage and snack. I made a noon appointment a week prior because we would be in area and would just go there, wait for it and be done with it. I guess the online schedule tool is really only for show. When we get there, the customer service rep, who I will call Mr Wonderful, tried to get us to reschedule a simple oil change by saying it didnt matter that we had an appointment, they had too many drop ins and it would be a 4 hour wait. So not sure why they have a scheduling process, if it's not used. My husband asked if we could have the motor in the window looked at. Mr Wonderful refused and said "they do that when car starts to age". This is the 4th Honda I have owned, none of them have done that. None. None. So this is off to a great start. We rearrange our work schedules to do the whole car shuffle because they didnt have courtesy shuttle to drop us off. No big deal... Things happen. Maybe this was like a tactic to offload work like restaurants do...tell people its going to be 2 hour wait and really only 30 mins so they go away. We dropped our vehicle off at 12p. No call at 2p, No call 3p, No call at 4p. My husband had to call at 5p to ask if it was done. Surprise, it's done. It took 5 hours for a oil change ( A1 service) that was SCHEDULED for over a week!!! I get off work, we go through rush hour to get there. We roll up and the vehicle is parked with the hazards on in the pick-up lane. Hmm...I wonder what that does to a car thats been sitting for I don't know how long in 100+ degree heat. My husband finally locates Mr Wonderful and questions how long the it was parked like that and why. Mr Wonderful makes some stupid sarcastic comment "hope your car starts". Welp... you guessed it... the car wouldn't start. I wonder how many times Mr Wonderful walked by my vehicle with the hazards on or any rep for that matter... or any supervisor or manger or employee... So they had to jump the vehicle with the portable battery pack. Do you think Mr Wonderful helped or apologized... that's a negative ghost rider. Oh, yes... one more thing... my husband inquired about a new battery for his key fob before he left the car at noon, which was now a lifetime ago. Mr Wonderful was going to "cut us a deal" and throw it in for free, you know because of the wait and all. Isnt Mr Wonderful so wonderful! [ Insert Sarcasm] When my husband checked out, they charged us twice for the battery. My husband questioned him about the duplicate charge. Mr Wondeful acted like he was doing us a favor by taking the duplicate charge off the bill. Oh how gracious to not only *not* do what you said you were going to do but remove the duplicate charge. Isn't Mr Wonderful wonderful... Of course he split, and is now making the poor cashier girl handle his mess. So we paid the few bucks for the battery to keep from having to deal with Mr Wonderful again. Unfortunately its all who your rep is, if you get a crappy one you will have crappy experience with this place. Might just want to take your car to another dealership than risk what rep your will get or your own local mechanic. They may even keep your battery charged during your oil change. Who knew that was a New standard to have for an oil change?! I really wish I could say this was not true and I was exaggerating all of this but sadly it is not. Thanks for listening. Cheers! 🍻

Excellent and timely serv.

We had great service and was very impressed with Kyle, he kept us up to date on what needed to be done and the cost of the repair

Second scheduled repair was efficiently accomplished. Wait time was as suggested at delivery

Friendly service and great communication

Joe was. every good…explained what they found and cost. Was done in time he said it would be done.. highly recommend them.

service dept was great my advisor mike bradley could not have done a better job of having my ridgeline serviced he informed us of everything will not go anywhere else

I can’t believe how horrible the service was for this oil change. Our appointment was at 7am on Thursday so we decided to drop off our van on Wednesday night at 5pm. The guy that checked the van in said your service agent isn’t here, but you can leave it so he can get to it first thing in the morning. Thursday comes and it’s 11am and we still haven’t heard anything about our van, if it needed anything, if it was done… So my husband decided to call to get an update and they couldn’t find our van! She said whatever guy checked it in last night didn’t actually check it into the system so they never serviced it because they didn’t even know they had it! We asked why the service agent didn’t call us in the morning when we missed our appointment at 7am and she said they don’t do that, then what’s the point of having a service agent if they don’t check on you if you don’t even show up to your appointment?!!! They didn’t get done with our van until after 2pm! Completely messed up the rest of our day and did nothing for the inconvenience! A policy needs to be changed here for sure, that if someone misses their appointment that they receive a call or email of some sort to prevent screw ups like this in the future!

Kyle M. was very helpful. My car was done quickly.

The salesman Eddie was Fantastic best ever had. The customer service financial manager Tanner was also great. This is the fourth family car we have bought from this dealership and they have our business for life. Thank you so much for such a great experience.

Autonation Honda went above and beyond for me, and I am extremely grateful. Zach Brink was amazing! He was informative, knowledgeable, honest, and kept me updated on the process throughout. After the car was delivered, Zach took the time to help me get familiar with the vehicle’s features. He truly was an outstanding salesperson.

Traded in my truck for a Honda Civic... 2 months later my truck has still not been paid off and AutoNation has not been helpful in resolving this. I am literally stuck making 2 car payments because they will not resolve with my former financing company.

Yesterday I went to Automation Honda first time for my vehicle tires replacement. Service advisor Nate helped me and his explanation and service was excellent. One more person who received me and assigned to Nick was also professional They delivered the car on time. I would like to go them regularly for my car services.

Excellent routine service on our Honda Civic. Recall service was handled too.

Service advisor was courteous and informative.

Great experience overall, process was quick and easy. Brevin and everyone else I met were friendly and attentive. Would very much recommend buying a car from this dealership.

Excellent good executive attention good customer service sales guys good everyone gives good service I camback to do new buy at this place soon thank you..

Big THANKS to Service Advisor Nate Flynn for his help in dealing with my maintenance that he handled today. He was knowledgeable,friendly and professional. Most of all, he got my services completed in record time. Thanks again Nate.

Both Tony and Jason were very helpful and knowledgeable. They kept in contact and made sure my car was in great shape. Overall great experience.

Fast, friendly and professional.

I had a safety recall taken care of very promptly.

They have always been prompt when servicing my car. The work is done quickly and right the first time

The dealership was clean and the staff was friendly. My salesman was easy to work with and Ahmet the CFS manager was awesome! I would recommend.

BUYERS BEWARE!!!! DO NOT BUY FROM THIS DEALER!!!!@ DONT WASTE YOUR TIME!!!! JEFF THE " SO CALLED MANAGER" COULD HAVE CARED LESS TO KNOW WHY WE WERE UPSET! PETER CRAMER IS LIAR! I am awaiting a call from the GM Monday am but they do not care about ripping you off!!! THANK GOD WE WALKED OUT AFTER 4 HOURS OF WAITING!!! They completely changed their terms. FULL STORY TO COME! I was going to wait to give them an opportunity to correct the issue but after the call this AM and Jeff not giving one bit of care that we were upset over being lied to and strung along, I thought the public needs to know! if they don't care right now, imagine if you have problems after you bought a new car?? The way I see it, they would sell you a lemon and not care one bit! Just be careful of a dealership that makes you a number! I will provide ANYONE who wants it the black and white TRUTH behind these guys! Bait and switch... Yep they did that too! DONT WASTE YOUR TIME HERE!!

My finance guy added a $1600 sentinal service fee which I did not notice until I got home...Read every page from top to bottom, they will try to take advantage of you if they can. I learned the hard way. But I love my new car and I think I got a fair deal otherwise!

I bought my first car from the dealer. I did lots of research on interest rates and what I should be looking for before coming in. Everything online made it feel like I’d be walking into a war zone that I’d have to defend myself from while in there. I didn’t have that experience at all. James helped me understand my options and took the time to understand my specific situation. There was no pressure at all and a very friendly staff.

Fast, friendly and informative

My car arrived damaged from the dealership after they had it for a week. Someone at AutoNation Honda took my sports car for a joy ride which will cost me thousands of dollars to fix. Don’t buy a car from this dealership. Very disappointed !

Their service dept has really gone downhill

Excellent and very fast. Much appreciated. We have bought many cars there and have been very satisfied with all of them.

Toby handled my appointment in an excellent way. He stated that my auto service should take approximately 1 1/2 hrs. In fact it was just short of that time. In addition the car was washed as promised and he covered the multi-point inspection with me. Very Good Job! Gerald Lauersdorf

LYING ABOUT CAR FAX REPORTS, MISOGYNISTIC SALESMAN, NOT WILLING TO OWN UP TO DEALER MISTAKES. DO NOT BUY 2 weeks ago I reached out over a vehicle I saw online advertised as certified new with only 1000 miles on it with a clean car fax. Everything was going great. Did everything online. Sales person Zach Brink advised that the vehicle was being inspected and won’t be available for pick up. No problem. Tanner- excellent finance manager. Have no issues. On May 27th I signed for this vehicle and signed a clean car fax report the dealer provided. I asked why the car was returned within 2 months Another finance manager told me some BS story that the car was returned because an older couple didn’t like the size of the HRV. Fine that made sense. A week later I called because I still hadn’t heard about my car. My sales person was on vacation so they transferred me to another person. He said your car is just waiting on the bumper. When I asked what do you mean. He explained that the car was in an accident. When I explained that - that information wasn’t advised to me he said he wasn’t sure he would call Zach and ask. He called me back and said Zach told him that he did tell me that. I advised he did not and had the text message and the signed clean car fax report as proof that i was unaware of the accident .so this was all hidden to me. He then advised he wasn’t sure why they gave me a clean car fax since it’s been at their shop since 5/8 and I must have not been paying attention. I knew that it wasn’t true and pulled a car fax myself which showed that the dealership didn’t update it with car fax until AFTER I bought the car/ super shady. I was told to call back today to talk to my salesperson. So I did and this is where it gets even worse. I talked to Roger Carry who was extremely misogynistic and rude and told me I was a liar and the dealership would never do anything unethical and that if I kept saying they did that he would refuse to help me. I explained I was frustrated because I had text messages, pictures, and signed contracts with proof that I wasn’t lying. He then said “well aren’t you pleasant!” He kept saying that I had no idea what I was talking about. Finally a sales manager called me back and admitted that the sales person and sales manager who worked my case never told me about the car accident and lied to him about saying he told me, they did tell me the car had a clean car fax and he doesn’t know why they didn’t know that, and that this dealership made the mistake. I asked for the price to be adjusted since the deal I signed was based on an accident free car. They said no. He also admitted that Roger Carry gets carried away when talking to customers and get rude and hostile Please enjoy the text messages, the pictures, and if you would like the call recording proof that they admitted to all of this just reach out! I would not buy a car from a dealership who is selling cars with clean car fax reports when they aren’t!!!

Caring and efficient service.

UPDATE: 6/2/2021 - I was going out of town for Memorial weekend and told my service person M. Bradley that I needed the oil change done and we would work on the 60k service when we got back into town. We left the car overnight - NO "free" wash was offered or done - Service person said that our rear brakes were at 3mm, were super low and need changing plus service on the rotors. Having to leave the next morning I took the rear brakes off at 10pm and 3 of the 4 pads still had over 1/2 their life left, 1 was worn a little more and the rotors are perfect. We DO NOT appreciate a service department that LIES! This caused me to look and change the rear brakes when I did not need too knowing there was a good chance I would say yes because I was leaving town early the next morning! For convenience this is the closest Honda dealership however it might be worth looking for another place to service our vehicle.

I want to say this was a super smooth and easy transaction. James made everything understandable and was great company while waiting on the financing. I'm very pleased with how everything went. I came all the way from N.E. Phoenix and it was worth the drive.

Excellent service from Joe Kriziek.

AutoNation is a honest, trustworthy vehicle source. They say what they mean and mean what they say! We purchased our 2nd vehicle from them and they helped us out with any questions or concerns we had. We recommend AutoNation if you’re looking for honesty and integrity when buying a car!

Toby is an amazing service man. He is honest to the point and just genuine.He always goes above and beyond for his clients.

Very helpful and friendly service!

great service. took a little while but very good overall. Forgot to put a new sticker with mileage for next service, but thats ok.

No pressure experience with excellent customer service. Thank you Tim! Great price and no expensive add ons like the other dealerships. Straight forward pricing with polite staff from salesman to finance. I highly recommend to start here to buy a car. I made the 100 mile round trip to this dealer because the dealership that was less than a mile from my house were rude and overpriced.

The only place I get my vehicle serviced at Auto Nation Honda in Chandler. The service staff are all very nice and my service advisor Mike Bradley did an excellent job snd got me in and out in short order. I have recommended a number of my friends rhat have Honda’s to use auto nation for all their service needs.

Overall process went well, the offer for my trade in and total cost of the CRV was within the range I was looking for and little negotiation was required on my part. The salesperson was nice and helpful regarding the purchase, yet seemed a bit tired or stressed which wasn't too much of a bother.

Car buying is rarely an experience people look forward to. Hassled and played by salesman, managers, and finance people. This is not the case at at Auto Nation Honda isn’t Chandler. Every single person I interacted with was polite and did not try to push anything on me. Was absolutely the most pleasant new car buying experience. Thanks Clem and Tim.

Roger helped us from the initial phone call, to testing the car, filling up forms, and to walking out with all the features of the car. He was so outgoing, friendly, and gave us an amazing deal immediately. No time wasted negotiating a price which was so nice. If they were not busy (lots of customers, we would of walked out with the whole process within an hour). Ask for Roger when visiting. :)

AutoNation Honda Chandler is one of the best car dealership I've ever visited. Overall car buying process is beyond pleasant and comfortable. Marcos, Zach, and Peter are very responsive in answering questions and meet customer needs. Highly recommend.

Service staff was rude. Took over 5 hours for oil change and two tires. Kept trying to up sell things. Don't recommend coming here.

I came here for some indicators coming on the previous day, and an oil change . Upon arriving you could tell they were short handed for the amount of cars coming in and everyone was stressed . The service advisor Nate came up to me and asked how he could help and that he would be right back with me if no one else helped. Well I sat in my car waiting and two other people came up to me saying that it would be a 2-3 hour wait and that they didn’t have labor I said I’ll wait and they said just hold on we will get someone else so another guy in white came up saying same thing and it will now be an all day job, at this point I’m just getting the run around so I just told them I was going to leave and go to superstition who i should have gone to first as they are fast and never long waits . As I was leaving Nate caught me and said that he can get me in 2 hours that will change my breaks, oil and check indicators incase . This place is lucky they have Nate as one of their service advisors he takes care of his customers and is very profesional and courteous . Thank you Nate for having excellent customer service!

This was by far the best overall experience I've ever had purchasing a new car. I started the process via the internet, and dealt with Nate at the dealership. First time walking away I thought I got a good deal. Nate was very helpful, the amount offered for trade in was good and the entire process was stress free.

Vehicle shopping, for me, is like having a tooth pulled without novocaine. So I started the process online, 4 dealerships! Tim Lee was on it right away. He assessed my needs, looked into my trade and sent me vehicles to look at. Tim stayed in touch with me for over a week. He was great! The day at the dealership he was professional, informative, kind, and gave me time to think about the deal. Tim’s part of this experience was very well done. The AC needed some Freon attention before I could leave and Tim got it to service and had it taken care of. He even introduced me to the service department and an advisor. I cannot say enough kind things about this vehicle purchasing experience. Thank you, Tim. I will drop your name to anyone I know looking for a different vehicle.

Jordan was easy to work with. I did not want to shop multiple dealers so I made it easy on him as well. COVID changed everything.

WORKING WITH TIMOTHY LEE WAS AN AMAZING EXPERIENCE. HE IS A TRUE PROFESSIONAL THAT MADE THE WHOLE EXPERIENCE FROM SHOPPING ONLINE TO PICKUP IN CHANDLER SMOOTH AND UNCOMPLICATED. HE WENT THE EXTRA MILE TO DRIVE OUR NEW ACCORD FROM A DEALER 100 MILES AWAY SO IT WAS AVALABLE FOR US WHEN WE ARRIVED. THE WHOLE STAFF INCLUDING GEORFFREY BUNGER AND DUSTIN MARTIN AND TIMOTHY LEE PROVIDED EXCELLENT CUSTOMER SERVICE. WE HAVE ALREADY RECOMMENDED TO TIMOTHY TO OUR FREINDS.

Sales person Ash was very helpful and super friendly. So was Anne Hill from Finance. However, some of their other staff could be more friendly.

Great Service! Vinh was huge help! The finance guy Tanner was also awesome to work with. They made the process easy and efficient. Thank you!

Purchased a Honda HR-V and drove it for 2-1/2 months. Didn't enjoy the sporty feel and rough ride, returned and exchanged for CR-V. The process was lengthy (5 hours). Tim (salesman) was very patient and friendly. Unfortunately, my HR-V had lost a lot of value in those months. I'm not sure that was a fair value.

Get a car within budget. Didn’t spend much time on the price. I will recommend this dealer to my friends . People there are nice.

My service rep Archie does a great job. Very happy with how he handles any issues.

great service - wonderful advisors - considerate and efficient

I told him what we were looking for and we were in and out very quickly. Great job. Answered all my questions and was very helpful.

I found a car online listed for $14,100 which would have been a good deal. I called to place the deposit and was told it was “sold”- I checked the next day and it was still there for $4,000 more. They are false advertisers, liars and unethical. Please do not do business with this shady place. They should have just said it was mislabeled vs. being complete liars.

Our sales agent was very knowledgeable and made the whole buying process easy. I would definitely recommend Dave if your looking to buy a car

The experience was amazing. The sales guy was professional and helpful. All that helped provided great service. I never felt pushed into anything and was at my pace.

My advisor and the workmanship were great!

I was looking for a new car and I was interested in the HRV. I connected with Tim Lee and I couldn’t be happier. I would definitely return to this dealer.

The service advisor Mike Bradley was great and more knowledgeable of wat I needed for my 2021 Honda Civic and it was done on time as promised

Awesome service on my car. Mike was amazing to work with.

Couldn’t have asked for a better experience! Vinh was great to work with and made everything frustration-free! Great team! Give Vicky and Vinh a raise!

I have worked with Vinh on 4 separate occasions to lease and purchase cars, and each time has been a real pleasure. Vinh is really great and we have thoroughly enjoyed working with him to get into a new car. He does not put any pressure on and works with us to get the deal that is mutually beneficial. I sincerely appreciate having a sales person I trust and can go to.

I needed some warranty work done on my Pilot. One of the railings that helps hold the windshield in place would not stay clipped in. Nate F the service advisor who helped me was friendly-courteous-helpful. He ordered the part-it came in the next day. He notified me and explained I could come in anytime and it would just take a couple of minutes to replace. He was correct. Thank you for the efficiency.

I bought a Mercedes in December and this car spent 67 days at the dealership awaiting repairs that the dealership was haggling on who was to pay for the repairs. This dealership does NOT stand by their word. They do NOT follow through on what they say they are going to do. The worst experience I have ever had. When you have to get your bank involved to get things done and the dealership ignores the bank, you know your dealing with an unethical dealership

The representatives are very friendly. The only negative experience I had was I was told 1.5 to 2 hours for an oil change, which was expected. 4 hours later my car was finally done. I understand that things come up and staffing was low due to COVID but don’t quote a time that can’t be achieved or call and update me so I’m not wasting my whole day waiting. I still recommend the service but just don’t make any other plans for the day.

Great service and amazing prices. Roger was very professional, knowledgeable and courteous. Best salesman we dealt with during the entire buying process!

Lucas was professional, friendly and courteous, I will continue to use AutoNation Honda for service on my Honda.

My service advisor went above and beyond by using my vehicle care package benefits I wasn’t aware of when they were about to expire and made sure I understood everything.

Bruce Kral is a fantastic salesperson. He helped me find the vehicle best suited to my needs and made the whole process easy. From test drive to driving out with my new CRV he helped every step of the way. I would recommend Bruce and this dealership to anyone. Thanks Bruce!!

Found this dealer and deal thru CarFax. AutoNation Honda of Chandler had the specific used car I was looking for. Bruce was responsive quickly and answered all my questions and helped me reserve the car to test drive. I live in Tucson so had to make arrangements to drive up. Bruce had everything ready. Car was detailed and checked over and ready for test drive. It was love at first sight. Bruce helped the buying process along and it only took 3 hours and I drove off with my beautiful Mazda Miata MX-5. Thank you Bruce and AutoNation Honda.

The best customer service, very helpful and friendly, plus my HRV LOVES visiting also 😀

I visited the Auto Nation for an oil change. I waited for the service to be completed. The customer experience was very nice. No hard push to sell me what I don’t need. They did their job, the service tech kept me current on the work being done. This was quick and efficient. I would recommend the Honda Dealership anytime and day.

Brought my CRV in due to a warning light. Nate tried to fix it on the spot however, he was unsuccessful. I had to bring it back to drop it off for servicing. Nate was able to get me a loaner car and, kept me well informed on the progress of my repair. Very friendly service! Thank you Nate!

Great Service and nice place to wait my service guy was courteous and inform me of everything that needed to be done and that I needed a new battery

I found them to be friendly courteous and professional . I was advised how long my appointment

Needed oil pan replaced. Was very fast, very pleased with service.

David was very helpful and informative throughout the whole process. He made it so easy to buy this car and I'm so happy with it.

Bruce Kral is very professional and knowledgeable. No pressure, he knows his products and understands your needs. Second car we bought from him in two years.

I usually dread going to car dealers but Marcos Alonza made it an absolutely positive experience with his knowledge and experience. We bought a 2021 CRV and it was a very reasonable experience. Absolutely no pressures whatsoever from Marcos and he was eager to please. If every dealer had a guy like Marcos, it would not longer be a dreadful experience. And then there was Dustin Martin at the finance office which is usually even more dread with upselling pressures and to my amazement, that wasn't the case and he was as much of a pleasure to deal with. It was a very positive experience from the time when we walked into the dealership up to when we drove off in the new CRV. If there was something I could change about it, you know what it would be? Not a single thing. It was the best experience I had and I've bought well over a dozen cars in my lifetime.

I worked with Dave Warner on purchasing a new Honda Ridgeline. He was great from start to finish. He was informative, helpful, professional and courteous. The overall experience with the whole team was great. Even the day after delivery, I noticed an issue with the truck and Dave and the entire AutoNation team worked to resolve the issue. Would buy again from them.

Victor Gonzalez was my sales rep. We agreed on a price - there was no bs, no uncalled for upselling , no waste of time. The entire process took just an hour

David was very helpful in purchasing our vehicle. Took the time to answer all the questions we had. We had a great experience and good customer service.

Dave stayed late (11pm) and came in on his day off to complete our purchase. That's a great salesman! Thanks so much Dave. We love our 2021 CR-V EXL.

Victor Gonzalez went above and beyond to get me the new sonic gray pearl Accord. I love it. I had to sell my car to CarMax because the manager would not match it. But, I still came back and purchased the new car from Victor. He is professional and very patient.

My car was in for warranty window tinting work. What was expected to be two days turned into two weeks. The first time I picked up the car only the side windows were completed. The old tint on the rear window was partially scraped off. It took over a week to get the rear window completed. I came to get the car and my service advisor informed me that the rear dash had been removed to get access to the window but it hadn’t been reinstalled. I sat around an additional hour waiting for it to be reinstalled. On a good note, my service advisor provided me with a loner car and the windows do look great.

Purchased a used 2020 Tacoma at a very good price. The dealer, Vinh Vo, was perfect and awesome to deal with. We drove, we wrote paper and I purchased the truck. The very day I pick up the truck, it started making screaming sounds, and the dashboard stated, "Check Charging system " I immediately called Vinh who was off, and he directed me to the Used Sales manager to address. They stated to drop the truck off in the morning and they will look at it. Fair enough I was there at 6:45 for an appointment, when a service advisor asked what was the issue, and when told, stated, "THERE IS NOTHING I CAN DO!" "I'm sorry, what?" "You'll (me) have to take it to Big Two next door and have them fix it. " "But I literally bought it here yesterday?" "It's a Toyota, so we would have to take it, and you might as well, since it is still under factory warranty." I should have gotten his name. Shame on me. However, Big Two did take the time, and get this, THEY APOLOGIZED TO ME for having a 2020 Toyota fail. Even though I didn't even buy it from them. So, the truck was repaired with a new alternator and serpentine belt and it was covered under warranty. No one from Autonation Honda called, texted, or cared outside of Vinh. I have purchased 8 cars from various Autonation dealerships, but this was the worst. Horrible service after the sale, and that's what sells cars. What it boils down to is: 1) Used car preparation was inadequate to catch the problem 2) The churn of used vehicles should not be treated as a function of numbers, and treat it as a business of people. 3) If someone from Autonation Honda would have simply started the conversation with , "I'm sorry" it would have gone a long way to calm fray nerves from just spending $30,000 on a 12 hour defective 2020 vehicle. Yes, it is under warranty Yes, it was free But, to have the sales team provide the path to have service not partake in the apologetic role of "let's get this right for you," is very disappointing.

AutoNation Honda provided excellent service for my 2020 CRV. Thanks again to my service advisor Nathan Flynn for helping accommodate my oil change service without having a set appointment. Keep up the good work!

The service department at Auto Nation Honda is excellent. Tim took my CR-V in immediately. He kept me informed throughout the whole process. The whole experience was professional and friendly.

I sold my car and they bought it, they were very kind and the process was very fast.

I stopped in at AutoNation Honda Chandler to test drive the Pilot, Passport and CR-V. I'm going to be honest, I didn't intend to actually purchase a vehicle from a dealership. My car dealership experiences PRIOR to this one had been complete nightmares. My past experiences were pushing me towards Carvana, where I could have as little interaction with car sales employees and finance managers as possible. My intention quickly changed when we met Victor G. He approached us in a helpful manner, and I didn't feel he was trying to shove something at me that I didn't want. He made the experience all about what I wanted and what I needed. I decided I was in good hands and felt comfortable enough to purchase a Passport Elite right then and there. Had it not been for Victor's easy-going attitude and approach I would probably still be looking for a vehicle. As we proceeded to the finance department I remember getting nervous again, recalling my past purchase at Subaru brought back some minor finance PTSD. I was praying this finance experience would match Victor's excellent customer service. I was extremely relieved when we were paired with Dustin. He carried Victor's low-stress attitude and put our needs first. I am still shocked at how easy and stress-free the entire process was!! I hope everyone at AutoNation Chandler Honda uses Victor and Dustin's stressless approach, as I will definitely be a repeat customer in the future. Thank you AutoNation Honda Chandler for being so transparent and honest with your customers. Thank you for not playing games. Thank you for valuing your customers and being patient with us nervous people who have had dealerships bully and berate them.

TJ is great to work with and goes above and beyond. I recommend requesting him. My overall experience at autonation chandler was great. Thanks to Oscar as well for his help.

Working with Corey and the finance team was very simple. They were efficient and took time to answer all my questions. I was impressed with the process and drove away in my new vehicle in no time.

My experience of buying my new vehicle with Vinh Vo was absolutely wonderful, we did most of our work and scheduling online and I think that's the best way to do that. I highly recommend Vinh Vo And I will definitely do it again.

I had an appt foul up (my fault) and Rebekah came to the rescue. Helped to slide my car into the line up and had my auto problem taken care of in the time I was told. Rebekah was very professional, easy to work with and fun!

I had a very pleasant experience with Bruce after inquiring for a quote through the Costco Auto Program. He made the entire process very quick and efficient. Some of the other dealers in town could learn a lesson or two from this pro. Listen to your customers and don't play games trying to obscure costs by offering no transparency.

Very shocked to be a owner of a new car, Ash and everyone who have helped were very helpful and did their hardest work. I’m happy that I purchased a car at that dealership.

My best friend Carly & I just had THE BEST experience from beginning to end with this dealership but mostly because of the salesman we worked with Zach Brink!!! He seriously made it the best car buying experience! Ask for Zach Brink if you want the best deal, best customer service and just a positive and fun time! Thank you Zach for making my best friend so happy and made the car buying experience a fun one!

My service advisor Tim was very helpful, courteous and friendly. Excellent customer services.

Thomas Johnson (TJ) and staff made this purchase a great experience. He answered every question I had quickly and honestly. He made every request I made happen. I was in and out of the dealership In three hours with my new vehicle. I highly recommend him.

Timothy was helpful to us while looking for a used car .He is knowledgeable about the car .It was a very smooth process because I was not stress about buying the car.The place is so clean and everybody was very nice.

Our sales person Carl, was amazing. So responsive and easy easy to work with. He’s also so very knowledgeable about the cars, I was so appreciative. I would tell our entire family to only buy from Carl. Also Tanner in financing was also fun to work with. This was a great experience.

Mike Menner helped us out. He showed us multiple cars that had exactly what we were looking for. He was very knowledgeable of each one. As we were waiting for finance, he sat and talked with us. He is the friendliest salesman we have ever worked with!! We had the best experience.

I had the purchase mainly through email because I don't have a car. I am satisfied with the deal and then went to the dealership. As a first time buyer myself, they tried to get me the best rate for financing. Marcos is very friendly and not pushy, and made the process quite smooth. I had a great experience buying from them.

Nat was my service manager and was very responsive and took great care with the car battery replacement, rotate my tires, and replace a panel in the front of the car. Very happy!

I chatted with the online sales person through e-mail for about a week, but for various reasons the new car seemed out of reach for us. He suggested a certified pre-owned vehicle and we found one that had all the right features and price. I went in to see it and ended up buying it, I really appreciate all the service and help during the process. The reps are very transparent and helpful.

Timothy Lee was a great salesman, did not feel pressured at all and answered all of my questions. Would recommend him to any of my family or friends

Excellent customer service! Service department was very detailed and conscientious.

Always a pleasure to deal with service at AutoNation Honda! Toby is so helpful and very thorough!

Easy Process, friendly staff, vehicle was beautifully prepared! I’ve now bought 2 vehicles from this dealership and both experiences were great! Honda is the way to go if buying a new car.

Excellent customer service

Besides my sales rep James, it was a very disappointing experience. 1. $350 to transfer a car where CarMax only charges $99. 2. Was told the car would arrive in a couple days. Arrived 2 weeks later 3. Was never updated on status and always had to inquire 4. Was told the Honda Certification was performed but still no evidence. Have asked for the certification at least 4 times and still hasn’t been received. Recalls are supposed to be taken care of as part of the certification. We had an appointment and went in to buy the car but when I found out recalls had to still be performed before certification could be complete, I had to make another appointment 2 days later. 5. 2 weeks after the sale, was called by the finance department they needed a copy of my drivers license. I said I would send it if I received a copy of the certification. I was sent a certification dated 2 weeks after I was told it was certified. However, none of the 180 point inspection boxes were checked. Still don’t know if it was certified or not. Not sending what they want until I receive what I need. Oh and Honda certified cars cost more. 6. Peter? The sales manger lacks execution of empathy and compassion. He really didn’t care about us as a customer. I look forward to corporate returning my request through email to discuss my experience.

Went smoothly

It was a busy day so the wait was longer than usual going through the buying process, but they did everything to make it easy and accommodating. Brevin Baessler was the best sales person to work with. I would definitely purchase from this dealer again, and willingly work with Brevin.

The sales guy Carl Peart was great and friendly and also financial advisor was great also

Service excellent, technology great , people great.

We were pleased with Remarkable and friendly services this dealership provided to us for leasing new car with good deal. Special thanks James Viahoulis, Corey Cameron, Geoffrey Bunger and Oscar Hernandez

I have bought cars before at different dealerships, but NEVER had such a smooth, and amazing experience like this before. I reserved to see a car at Honda that I was interested in. After reservation, the customer service communication was excellent. I came in and immediately was shown the car that I liked, and did a test drive. I was very interested for this Honda, and worked with James V. He was amazing, courteous, informative and honest. The finance dept was amazing as well. They explained all my terms and options to best fit what I wanted. I drove off with my car in about 2 hours. I can say I will buy ANY future cars from this dealership, the Team here is 5 Stars for SURE.

I had a very positive service experience a few weeks ago on our Honda CRV. Nate, my service writer was most helpful and a pleasure to deal with. I will always return to AutoNation Honda Chandler for future service when needed! RF

Thank you Brandon for your service, as always Auto Nation Honda is so appreciated. I recommend you to everyone who asks. Thank you again. You get a 10 plus.

very friendly knowledgeable people. appointment was on time and very quick.

The service rep was very pleasant and helpful — he even replaced the battery in my remote!

Great staff, easy to buy my car

I had a 11:40 service appt with Joe mainly because I needed an oil change. Up arrival, I was told joe was with a customer and should wait. I waited 10 minutes and got up to find out why I was still waiting. Then he appeared. I usually go to TEMPE Honda so hadn’t been to this facility for some time. I told him I had no idea but I definitely needed an oil change. He told me to wait in the lounge. About 15 min later he appeared and gave me some recommendations for more service. I agreed to some and told him I had a 2 pm appt. so needed to be done in time to get to that. About 1:30 I hadn’t heard anything so went to find him. I stopped and asked a salesman where to find him. He just pointed in the direction and said he couldn’t help because he was in sales. I found his office but he wasn’t in there. I went outside to see if someone could help then I saw he had returned. I knocked on the door, he didn’t t up so I just opened his door. I told him my name because he didn’t seem to recognize me. I reminded him that I had a 2 pm appt. He looked on his desk and my paperwork was there. He processed it but never apologized for the delay. I paid him and he said my car was out there, not even having it brought up. I felt like I was in the way and not like a customer. I will be returning to TEMPE Honda.

Great experience with Alfred Contreras. He was super easy to work with.

Our salesman, Michael Boehm, was great from start to finish. Knowledgable and communicative through the entire process. Smooth transaction and happy with our purchase. The only breakdown occurred when we got home with the new vehicle and discovered the back seat area had been abused by someone. Lots of stains and black marks on the ivory upholstery. The vehicle had more than 2,000 miles on it, so some manager must have been using it for family errands with small children in the back seat. Took it back to the dealership, and the service tech vowed to clean it up and re-detail the interior to make it right. Hoping this works out for the best. Otherwise, a good car-buying experience!

My second car purchase from Autonation Honda Chandler. Ash was extremely helpful throughout every detail of the buying experience. Fast, friendly, and thoroughly dependable. Customer satisfaction is always #1 with this dealership! Thank you for the best purchasing experience!

I showed up rather late in the day looking to check out a particular vehicle, and they were very patient and helpful in explainitng the parts of the purchase process I didnt fully understand. I also emailed them a couple days after with additional questions, and they were more than helpful answering those.

I had service done on my car and Tim was Amazing!!!!

We purchased our vehicle using the Costco auto program. Our sales person was Bruce K. Bruce was easy going, not pushy and extremely informative.

I came here to buy a used car. I have never bought a car from a dealership before so I was pretty nervous doing this. The salesman Brevin was very nice and made picking out the car super easy. However, the reason this review was given 2 stars was because of Annie, the CFS manager. She is the one who goes over all of the paper work with you and offers you the extended warranty on the car. I knew going into this I did not want that warranty for several reasons. Eventually, she offered it to me and I politely declined. She then proceeded to keep offering it to me after I said no several times. After about the third or fourth time I said no, her attitude changed. She gave me attitude the rest of the time I was with her and her demeanor changed drastically. My sister and I were both uncomfortable and just wanted to leave. I understand why the warranty is important, I was in sales too (phone sales). However, whenever I offered a customer insurance on their new phone and they declined it, my attitude didn't change and I wasn't rude thereafter, its just common sense to not do that. NEXT, I wanted to have my loan through Desert Financial. I made that very clear to Annie and my salesman. It has been about two weeks since I bought the car and my bank and I have been wondering where all the loan paperwork is. Come to find out, ANNIE had changed my loan company to Capital One. This was done so without my consent and without me knowing about this. I was furious when I found this out and called multiple people at the dealership and no one could tell me why this happened. So I went down to the dealership and was told Annie signed me up with Capital One because they were offering a lower APR. This is great, however; why wasn't I notified or given a call? The financial lead Dillon told me she just FORGOT to call me because she's "new". I get that 100%, but its COMMON SENSE to call a customer regarding changes to their loan company. I love the car I got, but I will not be returning to this dealership.

No pressure sales techniques, very helpful personnel.

They went out there way to me find me a car on my budget they kept communication with me through the whole thing thank you

great service, i had a noise coming from the driver’s side front wheel area iv had several problems with my 2017 crv mostly with the information screen which is complicated and annoying anyway i was ready to sell it until the service department tightened some bolts in the front suspension without saying anything else was wrong. and no charge. now i’m impressed going to keep the car 🚘 good job all around

Janice was very helpful setting up my last service appointment. Thank you!

Third Honda I have gotten from your dealership. Excellent service each time. A pleasure working with Ray. Definitely buy here again. Same for service department

It’s good! I’m always bring my car to there to maimance they check the car and let me know how my car needs the next service

Very satisfied with the service.

Incredibly professional, caring, listened to my needs, quick response and easy process.

As a woman going car shopping for the first time, I was nervous and had prepared for an uncomfortable experience. Eddie made me feel comfortable right away and I never felt any pressure by him. Gregg was also excellent to work with. I left with my new car that day and didn't regret anything. I was there for 4.5 hours.

Customer service was great they were very helpful and understanding. Picking a car can be a process and finding the right one only comes with great help and support. They were very determined to find me the car of my dreams and I am so happy with my purchase. I definitely recommend this dealership. Great service! great vehicles! Great prices!

I recently purchased a new Ridgeline from Corey C. at AutoNation chandler and it was the best vehicle buying experiences I have had. I filled out their online from and was greeted by a nice call from Corey, he was quickly able to find the vehicle I was looking for and set up an appointment for me to come check it out. When I arrived, he was waiting with the truck pulled up for me and showed me around, he was very knowledgeable about the different trims and was able to show me the others to compare. Once I made a choice the buying process was super quick/enjoyable, and I was able to leave within 30-40 mins. Tanner in finance was a rad dude with his bean bag toss game and we enjoyed our time together on the phone with my bank and the afterhours fraud squad. I ordered some OEM accessories and they were able to get them installed quickly after leaving the truck there for the weekend. Corey kept me updated through the whole process and messaged me when everything was ready. I also met up with Zach B #1 to take delivery of the vehicle (not the #2 Zach) and he was super pumped about the truck and showed me around. Thanks to everyone at AutoNation Chandler for making this super easy and enjoyably experience, I def would recommend anyone to check this place out if they are looking for a new Honda.

Nathan was very friendly and professional He told me the service on my car would only be an hour and it was, which was great! The dealership had the tables spread out well and I saw other employees cleaning throughout my time there.

Dave was great!! It was a long process with the computer systems down and finding the car, but all of it was enjoyable with Dave as my host!

Friendly and knowledgeable staff

I had my 10k mileage maintenance service and the service was pretty smooth.

The service attendants were friendly and speedy. My car was completed in the time they said it would be.

Rebekah Moyza was so kind and helpful!

Feels like the only dealership that doesn’t force a whole list of unnecessary “dealer add-ons” like their security system, paint protect, and trim guard, which just add to your final price. They also don’t use your car as a mobile billboard by putting a decal on your new vehicle. With their excellent TrueCar pricing, lowest sales tax in the Valley, and excellent customer service, it was the best choice for my family.

James provided quick and thorough responses to questions. He listened carefully to my search and found the vehicle I wanted. He was available to answer questions without being pushy.

James Vlahoulis, went through a lot of research to find me the exact car I was looking for, and adjusted his day to fit my schedule.

They are ready available, & courteous when they are needed.

Bought my first car here, got great service and never felt pressured, and special thanks to Vinh Vo for helping us every step of the way!

Lucas N. took great care of us! He got us in and out giving us exactly what we asked for. I felt so taken care of that I brought our other vehicle in to have it’s maintenance work the next week. Thanks, Lucas and AutoNation Honda Chandler. Keep up the great work and we’ll be back!

We had a very pleasurable buying experience. Our salesman Jordan was great. Very knowledgeable and fun to work with. The finance department was also great, Dustin was phenomenal and got us the extras we needed at a fair price. Highly recommended!

Quick to get an appointment online. Easy checkin, nice waiting room. Great service advisor, Raul.

I was not going to give AutoNation a second chance, but glad I did. Braydon was my service advisor, and he was EXCELLENT! Explained what the Honda recall was, made sure I understood it, and advised me on upcoming service for my car.

Excellent experience - I took the time to shop around town but these guys beat every price in the valley. I strongly recommend them - kudos to Lucas, Geoff, Peter, Janup and TJ!

We’ve been going to ANHonda-Chandler for over 2 years. We have been choosing Keith W as our service advisor since he works hard, efficient, and seems knowledgeable about everything we ever ask him regarding Honda services and products.

My advisor was very helpful throughout the process of servicing my Honda.

This place is just beyond amazing. Very high level of professionalism and care was given to me by Raymond Saade “ Ray” . He was friendly, no pressure, and I got the best price without any haggling. He was very helpful to answer questions, explain the options. The whole process of purchasing my new CRV was super smooth and positive . I would definitely recommend this location and their team.

Tim was so easy to work with and helpful with our car issue. He was persistent in calling me each week until the part came in. Thank you!

The entire process was extremely easy and smooth. We never felt pressured into a different vehicle and they gave us plenty of time to make a decision. We loved the fact that there was no gimmicks

I arrived early and decided to buy with cash. Yet it took almost 7 hours to purchase my vehicle. I was stalled and lied to about the amount of time it would take to complete my transaction. Once I left the dealership a low tire light came on and will not turn off. I called and they said to bring it to their service department without an appointment. I was staying approximately 37 miles away and didn’t have another 8 hours to wait for them to get around to fixing my problem. I would not recommend AutoNation Honda to anyone!

I was greeted immediately as I drove up. The service was completed at the time specified. The service advisor, Mr. Wong, was pleasant and knowledgeable.

Was able to take care of Maintanance issues in short notice

Easy negotiation, smooth transaction

I have bought probably a dozen new cars over the years. For whatever reason, (I'm guessing because cars are selling so fast) dealerships have been a hassle to get good OTD pricing... I was able to get a very good OTD price from Brevin very, very quickly. Next Honda I get, I will start with AutoNation Honda - Chandler.

Zach Buxton was amazingly friendly and helpful when I went to purchase my van. He genuinely listened to my needs and concerns and made it happen. I would recommend coming here and talking to Zach for a really good buying experience. Thank you for being awesome brother.

Great selection. Service of salesmen not so good if it is late in the day

Honestly believe I'll never but anywhere unless it's an AutoNation! Not pushy at all, didn't add unnecessary things to my car I didn't want, and all the sales members are salaried instead of commission. So nice. I also got a AutoNation/Honda service package, and have really enjoyed their service. (I was a lil hesitant they were trying to get more money out of me during the sale, but it's seriously been awesome.) I like that we have assigned service personal before I even arrive, and they take you through the whole process and are very upfront. They've never fixed anything I wasn't already aware of, and never got some unexpected bill. They even replaced a tire for me even tho they had forgotten to write down the serial number on my last replacement and weren't sure if it was one they'd even placed. Appreciate they explain everything to me as well.

Brooke was amazing to work with he recognized that I was a first time buyer and explained the process in a transparent manner. Throughout the negotiation process I felt like my voice was heard and they respected my thoughts and end goal. I felt comfortable and confident buying a car at the dealership and will likely return to buy future vehicles.

Lucas was very helpful and extremely responsive. He was even able to get us a loaner car at the last minute. I highly recommend their service.

The whole process of purchasing a new car was super positive and made the experience joyful. No one was pushy, very helpful to answer questions, explain the options and worked with us on our requests. I worked directly with Zach Brink and would definitely recommend this location And their team. They made this new year new purchase extremely enjoyable.

Very friendly and performed work in a timely manner

Service representative was very responsive and informative. He kept me updated on the status of the service on my vehicle.

Great experience buying my first car! The sales representative, Ray, I had was amazing, he was extremely helpful. Bought a Civic and they were out of gas so they couldn't fill up the tank, Ray said to bring it back tomorrow to fill it up and he filled up my tank the next day. Wonderful buying experience!

Service is always timely and Tamara was great to work with. I have never seen th service lines so busy but they were still efficient and my car was finished a little sooner than I expected.

Everything went very smoothly. No hard sales and completed on time. Great dealer for service and sales. Mike was great to work with.

Had a wonderful experience at Auto Nation Honda. I had my car serviced and was on my way within an hour or so.

We didn’t buy a car, we sold our car and it went great! We received a great offer from Carvana but Vinh was willing to work with us to see what they could do. I wasn’t sure how it was going to go but I went to the dealership and had the car looked at. The appraisal went well and we received an offer that actually beat Carvana. Vinh told me he would work with us on the price and he did! It was a smooth transaction and I would recommend Vinh and the dealership to anyone. Thanks again!

I had great experience in purchasing my Honda Accord from start to finish. James Vlahoulis, my sales associate; he was friendly, knowledgeable and respectful of my time. James ensured all my questions were answered, his customer service skills were excellent. Greg the sales manager was also very personable and worked with me to create a deal that met my needs. What I really appreciated was this was a "no pressure" sale. Once I made the decision to purchase, I was introduced to finance who was also courteous and conscientious. All staff at AutoNation worked hard to ensure my needs were met, my questions were answered and that I was satisfied and happy.

Michael Gave me great service. He got my car out within the time limits he said he would. He came to me to ask me if I wanted certain repairs and his was very professional in every sense of the word.

Normal courteous and comfortable wait for my 2017 Civic Hatchback to get a routine service.

I recommend them for their prompt and continuous updates on the repair of my car. I received a daily status report which I appreciate very much. The car was ready on the promised date also. My service advisor Raoul M. was courteous and helpful to all my concerns. I rate Auto Nation Chandler as a Top 10 service location.

They work on a timely basis. They keep you informed on issues they find and communicate before doing the work

We were really confused about just WHAT service we needed and why. Both the Service Writer and a tech took the time to show us what we should look for and to avoid the issue in future. We are pleased. .

I had a great experience at Honda. Ask for Drew he will make sure you are in good hands!! He works hard and goes above and beyond!

Almost 200 dollars for brake fluid?

Went to AutoNation Honda Chandler to see what they would give me for a trade on my 2009 Accord Coupe. I was wanting to buy a used vehicle, but I had a strict monthly payment I didn’t want to go over. In dealing with Rich B he showed me older cars with way more miles than I had on my car and stated I wouldn’t be able to get much for my price range unless I leased. I have always stayed far away from leasing because of mileage restrictions and didn’t want to have a car I was afraid to drive for fear of exceeding the mileage. Rich went over the lease with me and after much consideration I realized I could get a brand new car with payments much cheaper than I could get a car 2–5 yrs old with many miles on. I hate dealerships. I don’t like dealing or negotiating price, but I must say I was treated very well at AutoNation and feel in the end I got a good deal. I think they could have given me a little more for my car, but I won’t get into that here. I was very pleased with my experience there at AutoNation Honda in Chandler.

Performed first and second round of recall work associated with airbag recall. First round - service completed and back on the road in time frame noted at intake.++ Work was performed and approved by Honda. Follow up by Autonation Honda informed me Honda made changes to the installation directions and I needed to bring the vehicle back for the necessary corrective work.++ I arrived at the time of my scheduled appointment, informed the work would take 1-1.5 hours. I rolled back out 3 hrs later...with no courtesy car wash.--

We bought a car through Clement and he was great! The buying process was seamless and fair. We never felt pressured. Clement and the team did the best they could to make us happy and they did not disappoint! Perfect car, perfect price, perfect service!

Performed first and second round of recall work associated with airbag recall. First round - service completed and back on the road in time frame noted at intake. Work was performed and approved by Honda. Follow up by Autonation Honda informed me Honda made changes to the installation directions and I needed to bring the vehicle back for the necessary corrective work. I arrived at the time of my scheduled appointment, informed the work would take 1-1.5 hours. I rolled back out 3 hrs later...with no courtesy car wash.--

I had the BEST car buying experience ever on Saturday with Zach Buxton. He was friendly, no pressure, and I got the best price without any haggling or games. Everyone was delightful! I got a fait price on my trade in. I highly recommend shopping here. Don’t waste your time and other places.

People work in Honda is good The jobs they have done is good

James was very customer oriented. He walked us through the entire purchase process. No pressure at all. I would recommend James and AutoNation Honda for a car purchase.

My rep was the best ever!

The whole business of negotiating lease of a 2021 HR-V was conducted long-distance by e-mail with Geoff and TJ, culminating with TJ meeting me at the Tucson AutoNation store for papa signing and vehicle exchange. I couldn't be more pleased. Thank you!!

Second service done here. First try and reach someone to make an appointment hahaha. Second, every service tech lies so much they cant keep the lies straight.

It was great. Got everything I wanted and needed. Thanks to his services.

My experience with Bruce was exceptional from the first phone call to the time I left the dealership with a new car! He had a car waiting for me when I got there, answered all my questions, and was very knowledgeable about the vehicle. Just like that, we were in finance and out the door. Everybody was very friendly and I love my new Honda CRV!

The sales person, Daisy Muro, was professional yet friendly. She and the others involved in the sale of this vehicle were easy to work with. My wife and I love the car. I am very glad we bought another Honda 17 years after buying our last car.

I want to recommend Autonation Honda Chandler to anyone considering purchasing a vehicle. The customer care service is excellent. I particularly recommend working with Keith, who is our service manager for our new Odessey. He went out of his way to make sure we were taken care of when there was a misunderstanding on our service agreement. He ensures you get the best service and the best care for your car. You will be pleased!

Peter D made the car buying process very easy. He provided great customer service and ensured everything was taken care of from start to finish.

Felt like the most important customer from the time I was checked in all the way through to the final transaction.

AutoNation Honda Chandler did a great job of helping me find the car that I needed. They gave me a no hassle experience with friendly sales people and financing officers. I will definitely go back when I need another car!