Recent Reviews from AutoNation Honda Chandler

I went to AutoNation Honda Chandler's website and advised I was interested in a 2018 Civic. Corey Cameron responded quickly and was very helpful, but not pushy. I let him know the car I wanted and the payment I was comfortable with. He did everything he could to make the deal. In the end, the payment was right where I wanted it to be and I LOVE my new Civic. From the moment I sent my first email to the time I signed the paperwork and drove off the lot, it was an easy and pleasant experience. I can't say enough about my salesman, Corey. He's honest, kind, patient, and knowledgeable . I highly recommended the dealership and Corey.

This was the third dealership we went to and by far the best in terms of customer service, listening to what we wanted and providing the car that other dealerships could not. We connected with Corey right away, worked with Corey exclusively and were very satisfied with the outcome.

I worked with Vinh to get a new 2018 Odyssey and his service was excellent. The facility is large and you can tell it is a busy dealership, but despite being busy, Vinh took care of all our needs and got us the car we were looking for.

Update: I still think Derek Maas is awesome, but their Service phones have been seriously messed up for the week that I have been working with them. You either get disconnected, sent to an unrecorded voice mail or put on endless hold. They've had some phone issues, but it's getting pretty frustrating, especially when they have my car. Would appreciate the owner looking into this, I'm sure it's costing you $$ Derek Maas at AutoNation Honda is our new go to man for all of our family's Honda needs! I have been avoiding mechanics for years because I found that the general majority are just not trustworthy. From the start, I knew that I could trust Derek! He took our 233k 2005 Honda Accord and made me a happy car owner again and made me feel like I can drive this car for at least another 200k! Thanks so much Derek for all of your help and for going out of your way to get us the very best deal on everything! God bless!

I am currently sitting in the lobby embarrassed, covered in sweat, and holding my pile of dirty dry cleaning as customers walk by. This is my third trip to the service department in two weeks for a problem I asked them to address the first time. I brought my car for an oil change and informed them the blower motor was making bad buzzing noises and the air pressure was fluctuating dramatically. They told me it was the right temperature and ignored everything else I mentioned. After having someone else drive my car, they suggested something was wrong with my air again. We hit a speed bump and suddenly the air conditioner came on at full speed. Driving home that night, we would slow down and the air would too. Frustrated that I am now, as cliche as this sounds, sitting in a hot car in Arizona in the middle of June, with little to no air conditioning, I scheduled an appointment to go in the next day again. After having my car for 5 hours, they told me they couldn’t recreate the issue and therefore, couldn’t “fix” my problem. I never received a call back until I followed up with them. This was after their shuttle driver was off so I now had to pay a Lyft to take me back to the dealership. Today I got in my car after a long day of work, and I had no air conditioning at all. I drove the car straight to the dealership and they did not even offer a temporary form of transportation. I will definitely be going to Earnhardt from now on.

Joe Rogers, my service advisor always provided me with tip notch service. Thank you Joe.

Good job, Nathan!

Keith advisor is honest and I like working with him.

Recently I took my car in for repair on an ongoing issue with my AC, plus an oil change and an OS update because it was no longer compatible with my phone OS. I arrived ten minutes before my appointment and sat in their driveway for over 20 minutes before my service advisor (Rae Blazich) even greeted me. I explained the issues with the car and we went to her office to go in further detail. Both of my feet have been seriously injured and I have a massive limp when I walk. I was also holding my ADA handicap parking permit openly in my hands. I walked to her office and began going over the details more thoroughly. First she couldn't find my extended service plan and I asked to speak to the manager. Somehow she immediately found it after. She told me that the repairs were completed covered under my plan and that this was the LAST free oil change I had left on my account (which I was already aware of- but glad to see I was right on it). This whole time I am standing on both injured feet, and the handicap parking pass is laying on top of everything on the table (red pass on a light brown or white table- stands out quite a bit) and I noticed her looking at it. She remained sitting in the only chair in the office and didn't bother to offer it to someone who was visibly in pain and constantly having to adjust how I'm standing to try to find some sort of comfort. She told me everything was ready and that there was zero out of pocket cost. I asked again to be certain that there wasn't a deductible or any fees whatsoever and she confirmed this. I asked for a loaner car (which Honda has offered many times in the past for repairs) and she said there wasn't any available. I had errands that I needed to run and the car would be with them for a few days. I asked to speak to a manager to see if there was anything they could do and she came back with keys to a loaner car that they DID have already there, gassed and cleaned and ready immediately. I gave proof of insurance and license and left with the car. The following Monday she called my wife (on her phone and not the number I told the advisor to reach me at) and told her that the car would be ready by the following Wednesday. It wasn't ready until thursday and instead of calling us at any point just sent a text to my wife letting her know that there will be $100 fee that must be paid prior to use receiving the car. I tried calling her and even sent a text to her personal cellphone number that she had given asking about the fee since she assured me that there would be NO fee. She never answered or responded. I went into the location to talk to her directly and she apparently had gone home ten minutes prior to me getting there and that I had to pay the deductible that she said I didn't have in order to get my car back. I asked to speak to a manager and they had also gone home for the day, early, leaving no one in charge in their place. A supervisor came to speak to me and was very polite. I explained the situation and he immediately noticed my discomfort standing and offered me a chair immediately, sadly I didn't get his name. He explained that with my extended warranty that there is in fact a deductible. I told him that I was assured multiple times by Rae before I received the text about it being finished that there wasn't a deductible. She also NEVER checked with us to see if we still wanted the repair done even though there was a fee (I would have declined the service if I'd have known). the supervisor came back after speaking to a manager on the phone and was authorized to wave the deductible so i could get my car. The only other contact I had with Rae was two days later when she asked me to write this review, reminding me to make it falsely positive to help her look better to her bosses. Clearly I am not a dishonest person and won't be playing her games just so she can try to cheat other customers. the OS on my car has STILL not been updated and I still have the same problems as before. The repair that was performed was to fix the same component they fixed a year earlier.

I bought a used car from this dealership in November 2017 I should have gone with my gut and not bought it!!!! They offered me a warranty and low interest with a co signer so I did it then we had to rework the contract and drop the warranty to get me financed. The air conditioner did not work so they fixed it and now 7 months later the,part they replaced does not work and they say they are not responsible for that!!! And I have no warranty!!!! So a brand new compressor only lasted 7 months!!!!! I called the service dept they said the service mgr was out on vacation but after speaking to 3 different people who were not friendly or helpful because none knew what to do about this I got a call from a service mgr almost as soon as I hung up!!!!! I will never do business here again and I will never recommend them to anyone my experience was bad from the beginning and now I'm stuck with a $700 repair 😡i wish there was a negative rating to or zero stars for the experience I've had!!!!

Ray Saade was very professional but personal in the needs required to be satisfied with my purchase. This is my third vehicle with Honda and I have been a consistent customer for 10 years. I love Honda in Chandler and recommend my family and friends to do business with Honda. Absolutely satisfied with the service as I always have been.

I would highly recommend this dealership because they were very easy to work with, pleasant, friendly, accommodating, helpful etc. everyone there wanted to make my experience a great experience. I was just looking for a new car and hadn't planned on buying just yet, but I was very glad that I did. I love my new car and I feel the customer service was excellent!

It is unfortunate that most mechanics are shady and have no integrity and this location is no different. All I wanted was for these people to change my oil and complete an exterior detail. After I picked up my car the paperwork showed that they drove my car 1 mile. But, as I was leaving, I looked at my odometer and they drove my car 5 MILES!!! They had no need to drive my car 5 miles!!?? I'm so annoyed that some greasy, self-entitled, inconsiderate guy took it upon himself to drive MY car without my permission, it was completely unnecessary. This incident was a violation of my property and they took advantage of me. If you go to this place, check your odometer before and after and call these people out if they put unnecessary miles on your vehicle. I'm livid!!

I got my Honda accord three days later noticed one big crack in windshield and 5 small cracks spread across the whole windshield called auto nation my sales rep said he didn't notice the cracks on the windshield when he seen the car no help

My wife and I recently purchased a new Honda CRV from AutoNation and had a wonderful experience working with Eric Hardy in Sales. We have had a long term relationship with AutoNation and have always had superior service. Our experience working with Eric was excellent in every way. He answered all of our questions and guided us through the buying process. We would gladly work with him again and will recommend him to our friends.

I came to autonation in search of my first car purchased on my own! I’m 19 years old with some credit, but not perfect. Ray Saade helped me find my perfect car right in my price range. I’m incredibly grateful he approached us and was so willing to help. I truly believed he wanted what was best for me. He was kind, patient and so funny. I’m constantly getting compliments on my 2018 Honda Civic. I’m in love with it!! Thank you so much Ray for taking all that time to find the perfect fit for me. A true salesman and great employee. Don’t ever lose him!!! If you’re looking to buy a car, ask for Ray. He will give you the best experience.

Alan was amazing and nothing but professional! It was my first time buying a car and he made it so easy! I will be going back!

This was my 2nd Honda purchase at this dealership location. They've changed ownership since I bought my last car, but the experience was even better than before. My salesperson Tanner Haas was top notch. He's a walking encyclopedia of knowledge about the car and was very easy to deal with. No pressure or slimy sales tactics which was much appreciated. Got a good purchase price and reasonable amount for my trade. I had been to all of the other car manufacturers to test drive their similar models in same class size. Honda is a great product and AutoNation is a great dealership!

Working with Corey was a pleasure. No games, no pressure, fair pricing, and willing to make the effort to get me exactly what I wanted.

If you are looking to sell your vehicle I would avoid this location. I dealt with a kbb rep named Jasmine who seemed very nice and accommodating at first. I wasn't happy with my offer and I went back and forth with the manager a little bit. Jasmine proceeded to tell me what a "gift" they are giving me and how she knows I will be back for their offer. I told her she is too confident she goes on to explain how her feelings seldom let her down. This rep is arrogant and should learn how to talk to customers making large financial decisions. One star because there is no option for no stars.

I thought they would have better deals

I have mine SUV for oil change and I ask for car wash too but, they didn't do it and they told me they did when I got mine SVU back all dry without any water dripping. They didn't tell the true to customer.

I had a blow out this morning and as I went to put on my spare, I was missing the factory lug nut key. AAA towed my vehicle to Auto Nation Honda to assist with the problem. I needed to either purchase a key or have them put spare on so I could get to discount tire. My van was dropped in a marked spot where they removed the lug with the key. I had to change my own tire at Hondas service are. After I changed my tire I had to locate the associate who initially helped me, to obtain the key to put lug back on spare. She initially stated that the 4 lugs would be OK to get me to discount, but I insisted on putting the key lug on. I returned the key to associate in parts area once I completed the tire change. Realizing that I need air in spare I walked to bay and asked tech i could pull my van around and put air in tire which was not a problem. Should offer a self service station. Disappointed, feel bad for them next person who has no idea what to do when put in same situation as myself.

My service adviser, Joe Rogers explained in detail about what is covered under warranty got me back on road in a timely manner.

Rich did a great job identifying our needs, staying in touch as we waited for the vehicle to arrive at the dealer, and demonstrating all its features.

I had previously talked to 2 other guys when I called and stopped by the dealership, it didnt seem like they were enthusiastic to sell me a car. When I called and talked to Vihn Vo over the phone, I asked to test drive the car and by the time I got there, he had it ready to go. He was very respectful and not pushy at all. He was a little stern on negotiation but he was able to pull some strings and make it work for me. Sam the business manager also worked efficiently and kept things real. I would recommend them to anyone.

Tanner Haas was extremely helpful and knowledgeable. Best person I have purchased a car from. Was very patient with us as we did our due dilligence and research.

I was shopping for my first new car and I was nervous about the whole process. To avoid dealing with car salesmen I even contacted a car buying program. With their deal on the table, I decided to at least check out a dealership. Autonation Honda of Chandler's initial price beat the car buying service by 1000 dollars. They weren't pushy or smug or ripoff artists like I feared car salesmen to be. They let me test drive the vehicle, gave me a coffee, and a great price without any bull. If anyone is apprehensive about the whole car buying process, I would strongly recommend going to this dealership.

Tori and Telly were professional, and helpful. I did not feel pressured, and got the car that I wanted for a price I could affors, and on time. Tori was fantastic, doing legwork, and keeping me updated every step of the way as my car was brought from another dealership

It was great service and an enjoyable experience. Corey was very friendly and made it very easy from start to finish. I would definitely recommend this place!

THE SERVICES WAS REALLY GOOD THE DEALER WAS ON POINT WE WERE TRYING TO BUY A USED HONDA WE END UP A NEWER ONE .

Ash and Ivan were both great. They made buying a car a pleasant experience. The detail department could have been a bit more thorough on the cleaning of the interior windows but overall it was a great experience.

Had the pleasure of working with Tim Greenbank here today! Excellent transaction. In and out within 1.5 hours. Thanks Auto Nation and Tim!

Terrible service in the “express service shop” at Honda. They quoted me 45 minutes for a wait time. I got there 12 minutes early and it took just under 2 hours to do an oil change. I even requested no tire rotation because I just put on new treads. Almost no communication.

Very cordial and helpful staff, but the scheduling system could be improved. I made the appointment online (very convenient) several days prior. I indicated in the comments section that I needed to have my rear view mirror replaced. The morning before my afternoon appointment, I had the occasion to be in Autonation to pick up my wife’s vehicle. I happened to check on my afternoon appointment and learned that my rear view mirror had not been ordered. Had I not checked on it, I would have made a trip for nothing. I should add that the rear view mirror replacement was for my Acura, not a Honda, but the fact remains that it was apparent that my afternoon Acura appointment had not even been reviewed. I will likely find another repair shop for my vehicles. I was particularly convinced of that when met with a $332.00 bill for a rear view mirror. Pretty expensive.

Fabulous

This is now the second time we have been ignored multiple times to fix an item that was under warranty. When we purchased the vehicle they told us about the great benefit which was hondacare. We brought the car in for an oil change on March 30th and they had the time to text me asking if they can give me a quote on trading the car in then said the vtech solenoid was leaking and it would be $500 to fix it, when we informed our service advisor Chrristian Stolzen that we had hondacare all we heard was crickets since they couldn’t overcharge us for their service. Voicemail left for him and 3 other calls to service to have a return call and set up the repair and they don’t want anything to do with us since they can’t make money off us. This is terrible service. First time this happened with warranty issue was the battery terminals went bad and wanted to charge us $900, we were ignored that time once they heard we had the warranty. They don’t want to take care of their customers once they know you have the warranty that they push during the sale. There is also a grind that happens when you drive off coming from a stop that has been there since we got the car. They claim they can’t figure it out but my guess is it will cost them too much money to fix the problem. If you are looking for good customer service then I would highly encourage not purchasing a vehicle from them. If anyone out there reading reviews has any questions about our issues please feel free to reach out and I will show you my paper trail. If I can cost them a sale then it will be worth it for me for the time spent dealing with their crap.

Afshin (Ash) Nayeri was excellent, courteous, and knowledgeable. I would recommend him to any of my friends and relatives. He is very personable and friendly.

Alen is an excellent salesman. He was very patient and took the time to find the car I wanted. He has a great personality! I would definitely recommend him to my friends.

Enjoyed the quick process and great customer service. Vin was great and did not pressure our decision. The car was a great price and we felt like we got a deal.

The service was excellent. Tony was very professional and took care of my requests. Thank you for always being accommodating.

Best car buying experience ever. Thank you Alen Sage for making this a wonderful and positive experience. You rock! I will highly recommend this dealership.

This was my first time buying a car and I have to say it was so easy and smooth, I couldn’t have asked for a better experience. Cory was the one helping me and if you’re also a first time buyer like me, I would 10/10 recommend him. He was helpful, kind, and knowledgeable. Made the whole process non stressful and fun. Love my new car and never not getting a Honda!

Great experience. I went there twice, the first time just to see my options. Never pushy, always helpful and not always trying to up sell.

Terrible, unorganized service. Wasted a bunch of my time making me promises and then backed out of everything.

Great service and friendly people!

Service was great �

Cory, the Internet manager, provided me pricing and trade-in value online. When I went to the dealership Cory was great. He was ready for us. He had a car ready for our test drive. The numbers did not change.

Had my car into Auto Nation Honda on Tuesday and was very happy with the service they provided. My service advisor Nate was great!

Had to have my vehicle towed in here and just felt it was a unprofessional environment from the start. They got my car back on the road that day with a dead battery but am very disappointed in how I was treated as an existing Honda customer new to autonation honda. I'd rather drive further for regular service then go there with how I was treated when I had to have my vehicle towed in. Updated 6/10 despite numerous calls gm refuses to contact me about this experience I highly recommend avoid them and going to Tempe honda instead where Hondas values are actually cared about

Hands down one of the best dealerships around. Our salesman , Ray Saade is likely the easiest and most comfortable sales person I have ever used. I have only purchased 11 new vehicles and Ray was above and beyond the best. Easy to work with, able to get me exactly what I wanted, and provided the best customer service hands down. Every attention to detail from start to final purchase and delivery of vehicle was professional and just easy. This dealership optimizes the philosophy of true customer service and commitment to provinding the best customer experience. Thanks AutoNation of Chandler and special thanks to Ray and team!

Service department under quotes times significantly. If you're expecting to get work done to your car in a timely fashion go somewhere else. No sense of urgency and a lot of people standing around.

*Update* 5/21/18. Yesterday I noticed new damage on one of my car rims, I had 2 previously, now I have 3; the last one I didn't do, be aware that every time you leave your car to this guy's, they will mistreat it. Don't worry Steve C. I'll be around to at least talk about this. Finally I review this place. I bought two cars from them in last years, the sales department is awesome as well David Workman in finance. Service department not so much; here we go, second car is an 18 Accord, as one of the first built it has more issues as: one molding flew away while driving on the highway 4 months after I bought it (fixed at no cost), air noise coming inside through drivers door (they fixed it the 3rd or 4th time after I left it and told them since first visit, I'll pick it up tomorrow), one fender is not aligned with the door in the the bottom side of it, Sound and Phone selections on dashboard menu controlled by steering wheel buttons suddenly stopped working and was showing just a black screen, they did a hard reset to fix this BUT since then my car only shows km/hr but lacks to show mi/hr digitally as it did since day 1! It obviously has the analog tachometer working, but I liked the way it was, and somehow with an update or something they decide to remove it. In the last matter they have no solution yet, but to wait for an update from manufacturer, they opened a report with the Honda engineers or something like that with my car VIN number explaining what happened, or at least they said that. I have been at this dealer with my car about 6 times, it only makes me wish to return it. Don't take me wrong, I love my car, but I hate to pay around 450 a month for something that has failures that should be easy to fix. (The car in the picture is not mine, is a new one from another dealership)

After shopping around for cars, Honda Chandler was easily the best dealership I had come by. Tanner did not rush me at all, or make me feel pressured to make a purchase. He made sure I had all my questions answered and comfortable with the car! Every step in the process was easy and quick even during the busy holiday weekend.

This place did a good job on fixing my car, but way over price on parts, and labor. The sales service department is very pushy on trying to sell you to fix something on your car that doesn’t need fixed, so the can make their commission bonus. Go to Superstition Honda, they beat competitors prices.

Alex was awesome. He really made me feel like he cared. He walked me through the whole process and stayed with me until I drove off in my new car.

Be very careful with these guys. They inflated our interest rate to a 10.9 saying it was based on credit. Keep in mind two cars have been paid with Honda. We come back with our pre approved financing. More than half slashed off that interest rate. From there they were rude to us the rest of the time. Ended up taking them to the cleaners. Don’t stereotype. If you don’t want to sell cars don’t come to work

My husband and I, first time Honda drivers, leased a Honda Pilot today thanks to Ray. Ray Saade, our salesman, made our experience enjoyable, easy, and thorough. He explained everything to us in great detail. Between Ray and Jimmy Bolster, who helped us finance the lease, we could not have asked for a more friendly, knowledgeable and helpful team. We will certainly continue our relationship with Honda and team going forward as well as recommend them our family & friends.

Brett's call was perfect timing as I was pulling out of Tempe Honda frustrated by being told one price and at signing being shown a vastly different price so I left without a car. Brett then emailed me a quote which was $700 below Tempe Honda! Upon arriving at Tempe Chandler, Correy was more than patient as we decided on a color and began to initiate the sales process. Absolutely no B.S. looked me in the eye and delivered the vehicle at agreed on price. Correy is good people; we were very comfortable throughout the transaction. Jimmy the finance person was equally as professional and warm. Who ever hires these people has done an excellent job of finding very nice and honorable people. As a business owner, I was impressed with their character; they reflect well on Honda Chandler Autonation

Mr. Alen Sage was very helpful and provided all the information I need to have. He helped me for two days in order to purchase a new car and I am very satisfied with the purchase.

Esta es nuestra Primera vez que vamos a Autonation y nuestra experiencia fue unica, Llegamos preguntando por un vendedor en espanol, nos presentaron a Alan Garcia, fue muy amable desde el principio y se porto fenomenal, siempre dispuesto a ayudar, definitivamente si compramos otro automovil sera de este dealer y de Alan Garcia vayan a verlo lo recomendamos ampliamente. Gracias Alan Eres el major.

We bought the second Car From Alan G he always help us. we recommend him to any body else is looking for a new Vehicle. Thanks Alan.

I have leased vehicles most of my life but I was pleasantly surprised at how fast and smooth the process went at this dealership with our sales person Corey. He was easy to work with and was awesome to work with. This was our first time ever in a Honda dealership and a great experience! You've made new friends and repeat customers! Thank you.

Love my new Civic! In the past I had good service on my Insight. This is the 3rd car we have bought at Auto Nation Honda. Thank yo Auto Nation!

Excellent experience at AutoNation Honda Chandler!

Alan was great and made sure to answer all my questions! I told him where i needed the price of the car and monthly payments to be at and he made it happen. It was quick and easy. I would 100% go back for my next car

Vinh and John from their Internet Sales team very very friendly and patient. They helped me with my recent 2018 Honda Civic Hatchback Sport purchase

frankly speaking, I can only give them two stars. it's my first experience with autonation honda. I had a oil change and added car wash. while the car wash was not done. it's understandable because weekend got super busy. ok, fine. while, they returned me with a list of services recommended. [they are not urgent but recommended.] it's totally fine when you think the car is close 100k. I really appreciate recommendations. when I checked my service history, all recommended services were done at around 76k, so I am so suspicious that if they have really checked the car or just [recommend]. the more interesting thing is: its recommended to flush and change power steering fluid. I am not sure how they will do that since my car does not have hydraulic power steering. probably I will never go again.

UPDATE: Received apologetic voicemail the next morning after posting negative review below, offering a refund. HOWEVER... I’ve tried calling back several times to discuss this and left messages, but still no response. Incredibly frustrating that they offered to make up for the bad experience, but then never followed through. � ORIGINAL REVIEW: Took my Honda Pilot in for service this past weekend, and was extremely upset by the time I left. Made 3:00 appointment online in advance for a package deal, but when I arrived I was told “there’s 15 cars waiting in front of you, so we might not get to everything today”. Got rushed through, totally ripped off, and half the services I actually came in for were not even completed. Afterward I was told “all of your fluids are really low, you should probably get those taken care of next time.” Next time?!? But that’s what I came in for! To add insult to injury, I ended up being charged more than twice the amount they had quoted beforehand. Tried to address this when I checked out, but cashiers just shrugged me off. Final straw was when they printed out my receipt and it had another person’s name, address and email on it instead of mine... but they didn’t want to take time to fix this, because they were getting ready to close. Cashier got huffy with me when I asked her to please change it in the system, and reprint receipt with MY correct info. I asked to speak to supervisor at that point, but was given his card and told to call back another time because they were closed now. Walked out to my “freshly washed” vehicle, and discovered they had apparently only hosed off one side of it, because the other side was now a smeared, dirty mess. Had to pay to go through a drive-through car wash on the way home, to fix it. My car and I both received incredibly bad service, definitely won’t be coming back.

Ray Saade helped us through the process of looking at various models. He was extremely friendly, knowledgeable, and patient with us. Ray was never pushy and answered all our questions. We have never had such a great sales person. He made the selection process a very enjoyable experience.

Carl was my car dealer and he did an excellent job I’m getting me what I wanted. This was my first time looking to lease a car and Carl and one of the finance mangers did an excellent job helping me understand. Thank you auto nation Honda!

I don't think I've ever had a decent experience here. One time, I waited all day while my car was worked on, and then I was forgotten about after closing because my consultant left for the day without telling anyone I was waiting. When I finally walked up to the desk, no one knew what was going on and it took them several minutes to locate my keys. One time, they told me one of my motor mounts was completely cracked after I'd already gotten them replaced elsewhere. I went to my regular repair guy for a second opinion, and he told me they were all fine. This last time, I had to get my sun visors replaced because they were broken. I didn't notice until later that they ordered two for the same side by mistake, and they covered it up by mounting one of them backwards. So when you pull it down, the mirror faces the windshield. What a joke.

I couldn't have asked for a better salesperson than Tori Caparn for my first new car-buying experience. She was friendly, helpful, and overall made my experience positive and fun. I would definitely recommend her to any friends I have that are looking for a new car. Thank you again, Tori!

Very helpful and knowledgeable salesmen! This is the second time I’ve purchase through this dealer with the same salesman, and I’ve been very pleased both times. Eric Hardy was friendly and thorough, would definitely recommend!

We gathered a lot of information over the internet. Then drove 4 different car manufacturers product and narrowed our search to Honda and Hyundai. Then we started gathering information about dealerships including Autonation Honda where we purchased an Accord in 2009. T. J. Johnson was our salesperson and he did a fabulous job of helping us (educating us) consider all factors and it led to the purchase of a new Honda CRV - Orange color!!

I recently purchased a Honda Pilot and could not be any happier with my car buying experience. The staff at AutoNation, including Jasmin, were very friendly and helpful without being too pushy. They gave me several options and I found one that was just right.

We went in for maintenance on one of our vehicles and found an used vehicle in excellent condition that fit our need so we left with two... Easy purchase and excellent support from Salesman Alan Garcia. Ask for Alan for your next new or used vehicle purchase. He will treat you right...

Dropping of my car for service turned into an unexpected purchase of a great used car. Alan Garcia Aros provided fantastic customer service, he was knowledgeable, patient and made the purchase process easy and painless.

Greatest buying experience I have had. Only problem was the finance department. When I told him I didn't want the extended warranty he wouldn't take no for a answer.

This was our third experience leasing thru AutoNation Chandler! We were pleased with the process and the assistance of Jasmine and Sam. They were both concerned about pleasing us and accommodating our requests.Ned and Donna

Always have great service here take very good care of my vehicle

Rich V. went out of his way for me. Did not pressure me. Gave me all the time I needed and answered my questions fully. Had a good feeling when I left with my new Honda.

After messaging someone from Auto Nation Honda about a used car, I drove down to look at it. Low and behold the car didnt exists in thier system. Classic bait and switch. I told them I was a cash buyer and intersted, and nothing was said that the car wasnt on thier lot. Will never buy here.

Good certified cars but sold at a detrimental cost yo the customer.

My sister and I both bought brand new Honda Fits on Saturday. Tori sold me the vehicle and she was super friendly and didn't make me feel pressured. Everyone else I met - John, AJ and Sam - were also very personable and easy to work with. The process was pretty cut and dry, and it felt like it went as quickly as possible. I thoroughly enjoyed my car buying experience and would buy from them again!

Outstanding customer service, special care, very good and competitive prices. Definitely, I recommend this high-quality dealership. They have a large variety of colors, styles, and models of each type of vehicles.

I had a great experience purchasing a brand new 2018 honda civic si the sales man zach cusimanoz he was a great sales man and easy to get along with i recommend

I recently purchased an HR-V from AutoNation Honda. Ray Saade’s sales expertise made this an extremely pleasant experience. I highly recommend this dealership to anyone looking to purchase a vehicle. Again, thank you, Ray.

David and Jimmy made this process very easy for us. Throughout our vehicle and financial considerations, you educated and guided us through the process. Many thanks to you and the team at AutoNation Honda in Chandler.

We found the car we liked. Agreed to buy it. 2 HOURS later we finally finished the deal. We told the finance guy that we were paying cash for the car. Ok let me just gets the forms ready and you will be on your way.....I finally got frustrated and went looking for the guy. Well he is in his office bullsh&tting with a bunch of other employees. “ oh I got your paperwork right here”. We left very frustrated. It should not take 2 hours to sign a couple of forms and write a check!!

Carl was great. Very patient and easy to talk to. It took me forever to decide but he didn’t mind. He never rushed me and always gave me more than one option. I will send anyone I know to get a car from him. Everyone at the dealership was great.

We recently purchased a new Honda Pilot. Brody not only made the buying experience smooth and easy, he went above and beyond to show us how all the technology work. There was no rush on choosing a car, he made it very easy to narrow down what was best for our family. And was extremely patient with all 3 kids. We will definitely be back! Best car buying experience we have EVER had!!! Thank you, it’s so refreshing to not be stressed out when making a large investment.

Alan was a fantastic sales rep, we came to look and wound up buying. we test drove 3 cars and he was very helpful and knowledgeable to out needs

We had a pleasant buying experience. The dealing was fair, the staff were efficient and did not take up too much of our time. And for that, a big thank you to Larry Reyes, Scott Harris, Tanner, and David Workman.

Excellent - Eric Hardy answered all questions and assisted in making the correct choice for me eliminating all pressure and stress. I was happy with my leasing choice.

I bought a Honda civic with them. I knew exactly what I wanted, was just trying to compare out the door prices for dealers near me. They beat superstition's offer by 1.5k (same interest rates at both locations) with 0 negotiation on my part so I chose to go with them. The team was friendly, low pressure, and knowledgeable. Most of all, I was super happy not to have to deal with painful negotiations to get a fair price. Interestingly enough, the price listed online at superstition had been lower by almost 1k, so from my experience, I wouldn't put any stock in the online price. Go to the dealer and ask for the otd.

My lack of rave review from this place is because there is NO personal level of service. We bought our 2016 Pilot from them in December 2015. This is our second Honda. We also have an Odyssey we bought new in 2007 at Tempe Honda. Every time I schedule the Pilot for service I am greeted as though I have never been there before. They will ask when I last had something done. When I tell them that we have ALL of our service done there, THEN they go look in the records. Since I have to make an appointment the service adviser should have already looked at the records BEFORE I arrive. It’s just impersonal, rude, and shows no sense of personal service or respect to loyal customers. Welcome to Autonation I guess. Miss the level of service we used to get at Tempe Honda, but they are now AutoNation as well. Honda needs to emphasize service and respect as a required part of being a Honda dealer and service provider - or they are going to lose loyal customers.

Peter Cramer gave us the best, no pressure car buying experience we have ever had. We used out Costco Car Buying Program which really helped get right to the bottom line. This is our 6th Honda from this dealership in 25 years and we will definitely be back in the future.

Top class service. I love my civic very much in every way.

I just bought a Honda Civic at Auto Nation. Had a great experience! Alen our sales guy was so personable, professional, friendly, and I felt no pressure. It was a relief no "haggling" no back and forth with the price. I felt I got a great deal on my purchase.

Jasmine was really great to work with. I appreciate her help & honest feedback on the different cars we test drove. I'm really pleased w/my new Cadillac CTS.

Was promised an "Owe You' windshield. Have called and left messages, with no call back and no windshield. Will keep trying, but not holding my breath. Update: The company has reached out to me and the windshield issue is being resolved, so I've upgraded my review.

Bruce made this process so easy and was fantastic to work with! This was the best car purchasing experience that I have ever had! Auto Nation's sales policies are very buyer friendly and when it is time for me to purchase another vehicle, I will definitely be back!

We were helped by Larry Reyes. He Provided incredible customer service/ went the extra mile to make sure that we got the best possible deal.

On Hold for 30 minutes parts dept

Going to this dealership was one of the worst desicions I have made & I hope who ever reads this reconsiders coming here. I had an amazing experience my first time coming here but my second has been nothing short of a nightmare. Everything was great when I bought the car, up until I was in an accident and it was totaled. When I bought my 2014 Honda Accord, I bought every type of coverage to go with it; tire/wheels, debt protection, literally bumper to bumper everything was warrentied. So when I was in the accident I called them to get a rental car & was told that I had NO coverage. I spoke with my person in the finance department- David Workman who was rude and laughed and said that I could only get a rental car IF the car broke down! Which my husband heard the same thing I did when I signed the papers I asked if I could cancel the one with my insurance company because I didn’t want to pay for 2 & asked him- “I’m covered in any instance, right?” And David’s response was- “Yes, you’re covered in any instance.” So I dropped the coverage with Geico. I told him what he told me that day and he snarled & said “Yes you’re covered in any instance that your car breaks down, not a collision!” So while I was very angry because I am now a single mother with 2 jobs and now I have no way to get a vehicle! Needless to say he never once tried to help & didn’t care. I even called the next day to apologize for being so upset on the phone, and left an apology on his voicemail & asked that he call so I could get my info as well as give him a real apology. So now I am in the process of trying to get my GAP insurance to pay for the claim in which I need several documents from David Workman. I have left 2 voicemails, called several other times and had 2 messages hand delievered to him and as of yesterday, I called and they said the manager Paul would call me back today so I can get the claim paid out; I NEVER GOT ONE CALL BACK! Now, I am responsible for my car payment, for a car that I no longer have, they put it on my credit that I have missed my payment and are calling 10x a day. I have 60 days left to get the rest of the papers in before they will drop my claim and I will be responsible for the rest of the cost!! Also, the GAP insurance is actually through Autonation & they are making it a nightmare to pay out. I am through & will be contacting the BBB and will be going down Saturday. They are great getting you a car but, forget this company if something ever happens to you! They don’t care and are absolute LIARS! Please please please walk away and go somewhere else! I pray you don’t have to go through what I am going through!

Great place to buy a new vehicle - great n knowledgeable Sales staff - staff explained options n review of vessels performance Recommended for new n used auto purchases

My sales representative Vin was very professional and easy to work with through out the purchasing of the car. Vin, picked me up at the airport which saved me time and money. He help me get acquainted with the Honda. He answered all my questions. I will recommend Vin and the Honda Chandler dealership to my family and friends.

I recently bought a CRV from Auto Nation Honda of Chandler. My salesman was Dawson and he was very helpful in finding my car. It was a very pleasant buying experience and he made it stress free. I am highly recommending him to anyone purchasing a Honda. I am so glad I bought from here and Dawson was my salesman.

I recently bought two cars from Autonation Honda Chandler. Honda Odyssey on the Feb 06th and Honda CRV on the May 30th. On both the occasions Alen Sage helped me going through the process. He is very customer centric in his approach as a result I came back again to him for my CRV purchase. I can without doubt say that he a Great asset for Autonation Honda. Thank you Alen for all yours efforts in finding me a great deal. I am immensely satisfied with my purchase. I will definitely recommend Alen & Autonation Honda to all my friends and comeback to Alen / Autonation Honda for my next purchase.

We did Stop by, at AutoNation Honda chandler looking for a CRV, Alan G was our sales person he did awesome, he his really kind and such a good sales person, he answer all our questions, and make the process easy. I really recommend Alan To all my friends and relatives, our next vehicle we will back to him for sure.

I worked with a salesman by the name of Alan Garcia. He was extremely helpful, not at all pushy and found me just the car I was looking for. I have bought two cars here and I will definitely come back for number three!

John Schmidt and Vinh Vo were extremely helpful and guided me step-by-step on my first car purchase. They were very accommodating and were eager to help! Buying my first car through this dealership was a lot less stressful than I had anticipated. I am extremely happy with my new car. Thank you for making it such a great experience!

Purchase was quick and easy. The no haggling is a great incentive. It gives the shopper the ease of not dealing with an overly aggressive car salesman. Thank you!

I knew I would have a great experience from the minute Mr. Ray Saade pulled up in the golf cart to take me around! I am truly thankful for his customer service and willingness to help us find the right Honda Pilot. I would not hesitate to seek Ray Saade again to help us with another purchase. For me, its the salesman that makes the experience, and Mr. Saade made today great.

Both Eric Hardy and Peter Kramer helped us with the purchase of our 2018 Honda Pilot. They were both extremely informative, helpful, and patient as we figured out what we wanted to buy. Thanks for a great experience!

I reached out prior to coming in so I knew the price. TJ had my car waiting for me. Very easy process and we had a great experience.

We recently leased a 2018 Honda Pilot with Jose M. We got a car we loved at a fair price. The process was fairly easy and pain free.

I went to Honda to have my car serviced and instead bought a new one. Larry Reyes was extremely helpful and patient with this process. I have been a customer at the dealership for many years because of the professionalism and concern of the service and sales department.

Autonation Honda made my car buying experience easy and fast! From the moment we arrived at the dealership, they took good care of me and my family. Our sales guy, Tanner Haas, and his manager went out of the way to offer us the best deal possible. We are very happy with my purchase of a 2018 Honda Odyssey.

I just left AutoNation Honda of Chandler with my new Pilot. What a pleasant experience! The salesman Ray has been there for years, and really knows the products. I never felt pressured through any of the aspects of the purchase. Sam in finance was great to work with also. They took the time to address all of my questions and concerns. This is my 3rd vehicle purchases through them. They have my thanks.

When I went there I clicked right away with Tanner, he was so chill and took his time to make sure I was getting g the car I wanted. He was also very polite and was friendly as well, I recommend people asking for Tanner. Great service, love the car.

We're from Tucson and got a good deal with AutoNation-Chandler on our 2018 Civic. The car in itself is amazing but we appreciated Corey and Brett's low pressure and listening to what we needed within our budget. When we got to the dealership we were nervous that they would start haggling and adding this or that to the costs but we were pleasantly surprised - walked in signed the paperwork and left with the deal we agreed to. We are definitely buying there again.

Great place to purchase a vehicle. It can be very frustrating learning a new high tech vehicle but Tom Strutz, Corey, Chris, Jacqueline, Louis and John at the Chandler location are awesome people who are there for you. I give them a 10 plus. Thanks! I love my new Honda Accord Sport!!

Let me tell you my experience. I was the first person to get the new redesign Pilot on 2016. Day 1, I notice the alignment issue right away. They explained to me the tires may not even, after I drive a little I should not notice. In the 2 years ownership, I got 3 alignment done. 2 from AutoNation. On the last alignment, they said they found belt issue inside the tire. Hum... belt inside the tire. And they recommend to replace 1 tire, but my pilot is AWD, so they want me to purchase 2 tires. My car have less than 25k miles and they said the tire not under warranty. (To everyone, Costco will cover almost any issue on the tire with warranty unless you poke a hole on the side wall) Also, I asked them what can I did in order to caused the belt issue inside the tire. They can't answer. After I make a complaint and I send out the email to the North Region Honda Head quarter, they "offer" me to buy 1 get 1 tire for free. And the tire still $200 a piece. (I am not stupid, but I still want to give another to this dealer). While they are replace the tire, they call me and suggest me to do the tire rebalance and rotation for $50. FYI, Costco is doing for free if purchase tires from them. Also, I am replaced 2 tires, they charge me for $50 for the other 2 tires. Okay, another chance to them. Not mention, I paid another fee for the alignment again. Finally, after almost 6hrs for 2 tires replacement, tire rotation/rebalance and alignment. They called me and ask me to pick up the car. After I paid over $500, guess what, I waited 1.5hrs in the waiting area before the car is ready. During the time I wait, no one come to talk to me at all. For this specify alignment issue and recommendation on the tire replacement, I thought it was just me. Not mention how many incidents I found online. To my group of people, I have 2 friends bought the pilots because of me. I talked to them about my experiences, very unexpected, they have similar experience. They both have at least 1 alignment done with in first 3 months. Then, they have another one after 12K, Honda said they found alignment issue during service. They both also replace at least 1 tire, they are FWD. To me, it is not normal. About the service, I think if you are taking any service recommendation from them, they treat you like a king. But does the service really necessary? My 30K miles oil charge, they recommend me another $500 service again. Think about it. If the car need that many services on the first 30K, I don't think it is reliable as they quote. I am just ordinary car user, I only compare the other car that I used to driver. I have 2 prius. The second generation of prius, I put on 160K miles in 9 years. I have regular service with Toyota. They only recommend me to do the major service after 80K. after I hit 100K, they recommended me to all major oil changes. I paid $2500+ the extended warranty for this car, but I have no issue until I sell the car with 160K for the third generation of prius. In this prius, I put 90K miles in 4 years. I take it to oil change few months ago. I asked them if I should change brake pad. They check and said I can wait until next time. But they recommend me to do all major oil changes. To me, I decided to do all oil change that they recommended and brake pad which I don't want to wait until next time. What I try to say in here is I am reasonable. They get it done and called me. When I pick up the car, the service person review everything with in office and offer me 10% off on the total bill at the end for no reason. I didn't ask for it. Not to mention, this service person was with me all the way till I pick up the car. Yes, it is prius, it is small car. But I am driving Pilot, it is SUV. I can't compare like that. I was driving Lexus SUV before I get pilot. I drove multiple SUV before and it is only model I drive. Also, I really don't want to compare the service from Lexus to Honda. it is not fair to Honda. I have very good knowledge how SUV work and react. There were also many small issues with this pilot from last 2 years. I feel very surprise how the service agent to response. Last, I am done with this pilot. I sold it and got Lexus RX450HL. Thank you for reading my post. Please don't get influence from me. I am just sharing my experience. You should do your homework and decide what you should get. Good Luck.

I recently purchased a car from this dealership. It was the best experience I have had purchasing a vehicle in my 40 years of buying cars. My sales rep, Dawson, was very kind and there to walk me through every process.

The process for purchasing our new car was great. I highly recommend Alan, he did an amazing and help us find the right car for our family.

Took the stress out of purchasing a new car. Lots of communication and no pressure or mind games. Simple process and everyone was extremely friendly.

Dealer was very professional and the process was painless. All the aspects of the transaction were handled both efficiently and pleasurably. I would recommend to a friend

Autonation Honda made my car buying experience easy, fast, and fun! From the moment I arrived at the dealership, I felt like a VIP. Autonation staff went out of the way to make me feel comfortable and welcome. I am very happy with my purchase of a 2018 Honda Civic.

Had purchased a car for my wife. Had a great experience buying that car. Went back recently for a car for my son and they completely flopped. Put us on the back burner for nearly 24hours and failed to get the finances worked out before my son had to leave town. In the end we were pressured to buy the car we didn’t want to begin with with terms that were in excusable. So we walked out. Thank you for absolutely nothing! We will definitely NOT be back. I took nearly a month to cool off and write this review to not be hot off the experience. Buyer beware.

This is a great dealership, everyone is friendly and knowledgeable. Working with our sales associate, Tanner, made the process of buying a new Odyssey less stressful and more satisfying. We’re excited and happy to be part of the Honda family!

I found this car online at 10:30 pm on a Wed night. By 10:00am on Thursday I received a call from Dawson. He answered all my questions and immediately sent me the link to set up a viewing appointment on Friday evening. He was polite, attentive and even treated my kids like customers. He even sent a text on Saturday AM wishing my son Good Luck on a baseball game.Bought the Pilot on Sat evening. Awesome experience. 5 stars for sure.

This was a very pleasant buying experience. We ended up with a really nice used CRV (our independent mechanic says, "we got a winner") at an acceptable price and the salespeople were absolutely great to work with.

Just purchased a new CR-V! Love my car and I loved my buying experience here! The sales department and finance department were top notch, professional and even made buying a car fun! I look forward to getting to know the service team when I come in for maintenance!

This is my 5th car from Chandler Auto Nation. My husband, Steve, drives this one..2018 Honda Accord Sport 1.5 which we bought. He absolutely loves it. I only wish I had waited one more year for this model with all the added features. It dramatically changed from 2017...the one I got. I have to give a shout out to your best salesman, Vinh Vo. I only go to him as he absolutely works hard to go out of his way to get me the best deal. He even drove one of the other cars to my house as I had leased 2 cars in 2015. Vinh listens to your needs, and responds promptly to your phone calls and texts.He is very informative and knowledgeable on Honda’s. I highly recommend him and he is most definitely an asset to Auto Nation Honda Chandler

I am extremely pleased with the customer service I received from Eric Hardy. His manager was also very helpful. I did know what car and color I wanted and he was able to find that. Since the car I was trading was over 10 years old, I had a lot to learn on the new model. Eric was very patient in helping with all the important features. I have even had some questions and came back 4 days later and he helped again. I am sure I will have more as this is such a high tech car for me. Only thing I do miss is my CD player. The wait for financing was a bit long but of course signing the papers was quick. I am very happy with my new car and hopefully that will remain so for another 10 years.

We met Alan at the door and he was friendly and said he would be happy to help Us out. He was familiar with all types of Honda’s and wequickly knew we were comfortable working with him.

Mechanic forgot to close valve on a brake line. The brake fluid leaked out after I left dealership and my braking power declined dramatically after a few blocks. I was able to avoid accidents but could have easily rear ended someone. I was able to drive back to the dealership and basically had only rolling resistance from my tires to stop me at that point. I give two stars because Bate made sure the problem was fixed ASAP.

Mechanic forgot to close valve on a brake line. The brake fluid leaked out after I left dealership and my braking power declined dramatically after a few blocks. I was able to avoid accidents but could have easily rear ended someone. I was able to drive back to the dealership and basically had only rolling resistance from my tires to stop me at that point. I give two stars because Bate made sure the problem was fixed ASAP.

First time customer. I had 4 recall items that needed to be addressed. Before the work was done, I was given a choice with options on how to proceed. I was offered food while I waited. Very friendly staff.

My buying experience was awesome! From sales to finance, it was flawless and professional! Great job guys!!! I will definitely recommend this dealership, my sales guys and finance guy. I look forward to interacting with service department for maintenance and upkeep!

Great car, great dealership, great sales staff. The whole process was quick and painless. The salesman was knowledgeable and addressed all my questions and concerns

This is my second time leasing with Honda at AutoNation in Chandler. I also bring my car here for maintenance and repairs. No matter who I work with, the customer service here is always wonderful. I especially appreciate the recent help from Gregg Gabbin and Scott Harris with getting me into a new vehicle.

My lease was over and I stopped in to review my options. Sean Solomon was THE BEST! He was super friendly, knowledgeable, quick and helped me to understand my options. He was proactive in reviewing my situation and I will definitely be back to buy another car from him. THANK YOU! AutoNation Gilbert is the best dealership! 100% no pressure and they take care of you while you are waiting! UPDATE - I will never bring my car here for service EVER again! They will try to upsell you on repairs you do not need. I brought my car to HONTECH on Arizona Ave in Chandler and saved myself thousands of dollars.

Ash my salesman did an outstanding job and my purchase experience went very well. Would definitely recommend this dealership and salesman to my friends. Tom Mortensen

I recently purchased a Honda Accord from Autonation Honda Chandler. This is my first car purchase at this dealership. I am beyond impressed with my Sales person Tori Caparn. She was very professional, friendly and accommodating.

Dawson stepped up to fill in for Victor. He was a master at assessing what needed to get done and make things happen to get us into our brand new car. Victor was the most excellent salesman in a completely stress free and dare I say enjoyable car buying experience. Bravo! This dealership not only cares for its customers but it cares for its employees. The sales force look after each other’s clients as if they were their own.

I decided to go car shopping last weekend and as my fiancé Alex and I were looking at cars a kind gentleman named Peter approached us in a golf cart. He asked if we had any questions and didn’t come off pushy or was only interested in selling me the car I was currently looking at(hard to find at a dealership). I told him I was interested in the 2018 Honda CR-V’s but wanted to know the difference etc. He asked me what I thought was important in my car and then directed me to that area. I wanted a White 2WD & all the smart tech upgrades. He found me a sandstorm (brown) one to test drive which I wasn’t completely against but all the white ones I kept seeing were AWD (all wheel drive - living in Arizona I don’t need that). I test drove it and fell in love ! Meanwhile Alex and Peter were conversing about baseball the whole time and made it seem like he was just one of his buddies hanging out with us as we were driving around the dealership. When we got back to the lot, Peter had left for a second and came back saying he found a White 2018 Honda CR-V (last one on the lot) and I said I WANT IT ! We went over numbers and he was super reasonable as well as honest which I appreciated. I have bought a few cars as well as gone with both my fiancé & family members to get previous cars but none of them were like this experience !! If you’re looking for a stress-free, enjoyable & no-hassle experience Peter is your guy !!! I will definitely make sure to send all my friends & family to Peter if they are ever interested in a new car! Thanks for the great experience ! Go Cardinals (;

0 Stars!! They made me think that my car was stolen, and the whole time it was a prank by their valet. The manager did not believe me. A worker told him that another customer thought his black Honda was my Silver Acura. Drove off with it until they figured out he was not the owner. Also, i do not even think they checked my vehicle. NEVER GOING BACK.

Thank you so much Stacey! You were super helpful and caring! You are the best car salesman I have ever had the pleasure to deal with. You seem to clearly care about making your customers happy and put them at ease. Including myself of course! You even stayed past the end of your shift to make sure that I was taken care of! I love my car and the service you provided. Thanks again! �

We recently purchased a 2018 Honda Ridgeline from AutoNation Honda in Chandler. Our sales consultant was Richard Ouellette. He provided timely, succinct, and complete communications as we considered proposals from various dealerships. On the day of delivery Richard spent considerable time explaining various features. Since taking delivery he has responded helpfully to several followup requests for information. This is the first new car our family has purchased in many many years. Our apprehension about the process was completely alleviated by Richard and the team at AutoNation.

When I brought my vehicle in the service advisor gave it to the wrong person then told me it was stolen, then called me back 30 mins later to say that they got the car back after I had already reported. Was a huge hassle i shouldn't of had to go through if they would've verified that the car was given to the right person

Worked with Bruce Kral to purchase a 2018 Honda CR V. Bruce was excellent to do business with and would recommend him to others considering a purchase. We had picked the car out online and he head everything ready to go when we arrived to keep our time at the dealer to as little as possible.

Great dealership with friendly salespeople (Mike M and Tom S). The sales team was willing to put up with me test driving multiple cars to decide on which car to choose. They provided a great initial price and were willing to negotiate a little more to help close the deal. I felt comfortable and no pressure to buy until I was ready (I came to the dealership twice before I purchased on the third visit). Highly recommended and they have plenty of bottled water while you wait.

Went in last friday to check out a 2015 Honda Pilot for my wife. 5 stars for sales team, 1 star for finance. Devon Labuda was a sales rep. He was awesome. Very laid back and informative. My kids even commented how much they liked him. Then our finance rep Anthony Sosa came out and everything went to crap. He continually pushed a 4.25% interest rate. I called my bank on the spot and they said depending on length of loan either 2.99% or 3.24%. Anthony said he would send the loan to my bank along with others and get back to us with the final rate. It's been a week and we still haven't heard anything. I contacted my bank on Monday and they said they have approved us but the dealer would let us know the interest rate and info. My wife called and left a message for Anthony Sosa on Tuesday this week and we still have not received a phone call or a message if he tried to call. I'm not too worried about that because we can refinance with our bank on our own. While in the finance office, Anthony pushed warranties ad nauseum. It felt like he was just going to push warranties until my kids had a meltdown and we just agree to it. He would constantly bring up the monthly payment with the warranty included without telling us what the payments were without the warranty, even stating our monthly payment with the warranty even though nothing was mentioned about warranties at that time. Then he would argue with me about the cost of repairs like a scare tactic which was absurd because I currently have 3 Honda's and my brother in law is a Master Tech at another dealership so I have a lot of knowledge on costs of repair and maintenance. Repairing an AC system went from $1500 to $2000 to $3000 according to Anthony in just a couple minutes. When he finally understood we weren't interested in any warranties, Anthony's demeanor changed and he would fling the paperwork across the desk. If we hadn't already invested so much time I would have walked out without purchasing the car. I would suggest requesting a different finance advisor if you are given Anthony Sosa. I understand pushing sales, but if a customer declines 5, 6, 7 times it is time to move on.

I had the best guys on the team! Dawson and Jimmy were great! I Love my new car. Thanks again guys! I will definitely recommend!

Vinh Vo did a great job finding our new CR-V and made us a very good deal. Highly recommended. This should get me to the required 25 word minimum.

Overall car buying experience was great. The salesman David answered everything I wanted to know. He was really awesome. There are a few problems that I had with the company. I bought a pre-owned vehicle with a pre-approved loan from my bank which would make it a cash purchase for the company. When filling out the paper work my wife and I questioned a form that was involved a credit score check. They stated that since it would be a cash purchase they just needed it for a hard copy for the bank. They asked if we wanted them to run a credit report to beat the loan that I had and I said no. The next day credit karma reported I have hard inquiries on my equifax and transunion. I will be consulting a lawyer about this issue being addressed in the Fair Credit Report Act. The second issue is that on their website they have pictures about pre-owned advantage and says the price you see is the price you pay, well there was a hidden window tinting fee for about $700. It made no sense because I didn't ask for window tinting and it should of already been included in the online price because it was done prior to me purchasing this vehicle.

I worked with Richard Oulette. Unlike any other salesman I have had experience with other dealers, he didn't jerk me around and was very willing to work with me toward a fair price for a vehicle. I would highly recommend Richard for future buyer.

I purchased a new 2017 Odessey and have had issues from the start. The weather stripping around my front doors would pop out consistently. I've taken it in 3 times now to be fixed. The service department has NEVER followed up with me. They would order a part and not call when it was in (or perhaps it wasn't ordered to begin with). The part had to be ordered yet again (so I can take it in a 4th time in less than a year) and here again the service department has failed to follow up with me letting me know the part is in, nor have they returned my phone call. Now in addition to weather stripping issues my car has had 4 instances where it down shifts and up shifts with hard jolting clunk. I also have noticed a new rubbing noise when turning into my driveway or going over bumps/ditch. For a brand new expensive car that is said to have a great reputation I'm highly disappointed. Perhaps its just my car (a lemon) but I'll never purchase another honda and definitely never recommend this dealership for service.

they suck i hade a appoiment at 9 am to get my oil changed and i didnt get out of there tell after 2 pm how long does it take to do oil every time i ask they say there whating for the oil filter and never rotated my tires like they said they were never cleaned the outside like they said .

I was having a hard time deciding what car to get and Alan was a big help helping me figure it out. I was able to drive out with my new Honda civic .

Joe Krizek took excellent care of me during my first time visit for service of my 2017 Ridgeline. Also, during routine inspection discovered an item in need of warranty repair for which I have already scheduled an appoint.

Last Tuesday morning my car went in for an engine sensor problem. Got there at 7am was met by Nate Flynn and we discussed my issues. He said, "let us take a look and I'll get back with you." Got a call a few hours later, Nate explained the problem, we discussed the price, and moved forward with the repairs. Nate was very professional, helpful, and even accepted a coupon issued by another dealer. He is a ROCK Star! Fast forward to around 4:45pm same day, my wife gets a phone call at home from Nate, letting me know the dealership has lost power and not sure what's going to happen. I'm around the corner when the wife tells me what's going on. I get there, the lights and computers are back on, but no servers. Which means no paperwork for ANYBODY! I understand this is out of anyone's hands, but as a consumer, I think the entire situation was handled poorly, by management. Nate was the only one willing to help. He was left stranded by a number of the other service advisors and left to fend for himself with many angry customers. And upper management and supervisors were no where to be found. Every suggestion made to accommodate the inconvenienced customers was met with "no," "we can't do that," or silence. Resistance at every turn. Not to mention the mass exodus of just about every service related person from the building. Needless to say, my car was held hostage until the next morning. I had to close my business, make arrangements to get back to the dealership, and inconvenience my wife's day, to be able to pick up my car. Nate was apologetic and tried to do the right thing with a couple of free oil changes, but I still feel that the "higher ups" could have handled this in a much more professional manner. The only saving grace in this entire debacle was Nate and his efforts. Thanks for nothing AutoNation.

Easy process. No hassles. Fair. Pleasant to work with. This is the 3rd purchase for my family from this dealership. Clem and David were so helpful and the facility is clean and comfortable. I would definitely recommend this dealer.

My wife and I have purchased 2 vehicles from this dealership, and have had a great experience both times. We have also referred friends and family and they had great experiences as well. If you are looking for a car head over here and talk to Tristan or Larry.

Gregg Gabbin was awesome. He was, efficient, knowledgeable and very helpful in the lease process. This was the 4 car I have purchased from AutoNation Chandler and I wouldn't go anywhere else.

Thank you Larry Reyes for the excellent customer service and awesome buying experience with detailed knowledge on the Honda Pilots...We love our new Pilot! the Contreras Family

Thank you Larry Reyes for the depth of knowledge on the Honda Pilot and awesome customer service. We definitely will come back to you if we make future car purchases.

Purchased my vehicle from you guys a little over a year ago and called this week to check on warranty options for my tent in the rear window and the passenger seat keeps coming un done in the back. Spoke to someone who took my name down and said an advisor would call me back, never did, called back again and said they would call me back the same day never did. Called yesterday and now still waiting for a financial advisor to call me about warranties.. Just terrible service overall. I will remember this when purchasing my next vehicle. P

Clem was a great sales person. He did a fantastic job getting us a new car and trading our old albatross. His manager Mark was helpful and the whole experience was wonderful.

Came in for “ quick oil change “ on express service, called before headed and ask what the wait time was? I was told 1 to 1/12 hrs, seems reasonable for Dealerservice. arrived at 12:19 Pm and was told same waiting time. I told them Please dont wash my car as I just did detailed service at carwash, young lady said it was no problem. Then I headed to customer lounge and waited there, after 2 Hrs and by now the car who pulled ahead of me was well released about 30 mins ago, was told it would be little more wait. I kept going outside and check and my car, my car was no where to be seen. After going back and forth several times, I was told it would be ready shortly, now its been 3 hours I been in dealer for quick express oil change, at 3:49 I saw my car parked outside, so I knocked on young lady’s window, which she didn’t like me disturbing her, I said excuse me can I please get my paperworks I need to pay and leave, ( I am a manager and left on long lunch break to do this service) she finally after sending an Email got my paperwork’s ready, I noticed she changed the time that I got my car to 2:49 which was 1 hour before I actually got my car, ( seems fishy, I wonder if she forgot about me) when I paid my receipt showed exact time 3:49 Pm ( she probably didn’t know cashier is different Dep and she will be caught on her time discrepancy), now when i got tomy car noticed despite wat I requested it was put through carwash and windows were all dirty, and my detail carwash money I paid that day just went down drain, I just wasted 3 1/2 hours at dealer. This was most horrible customer service I had experience in a very long time. I will not recommend this dealer service at all, it was my last time going there. I wish they would follow my direction and I wish my service advisor was little more friendly and more open. I loved this place and been taking my 2 Honda, my extended family have been going here over the course of years, but they just lost my business. I will choose walmart oil change over these guys. Manager: please train your employees better, when one makes mistakes its OkBUT to apologize and if you are running late on service please let customer know, I would have been happy to leave and come back another time if i was told 3/12 hours wait was expected, they clearly forgot about my car and waisted my precious time, it is NOT acceptable. Worse would be receiving a general response to call Gm if I wanted a positive experience! You already had the opportunity so please train and retrain your staff, this should takecare of problem. Thank you,

My wife and I just had a wonderful experience with Greg Gabbin and Auto Nation Honda. We purchased our car from Greg and he could not have been nicer. He made the sale so easy. There was no pressure and I felt we got a very good price. I was at another dealer of a similar type of vehicle but a different make. I didn't have that feeling at all and so I left and went to Honda. Very good move on my part. I would recommend AutoNation and Greg to anyone interested in getting a new car.

I recently purchased a vehicle and my experience here was great. Our Salesman was Tanner, he was very nice and so easy to talk to and relate to. We were lucky to have him and he sold us an amazing car. Haven’t had the best luck dealing with salespeople at other dealerships but Tanner was different and great! I’d definitely recommend this place because of his customer service and because of how comfortable this place felt.

I went to this dealership to trade my old car for a new (to me) car , Peter was very nice, friendly but professional, the whole experience was very pleasant and I found an amazing car, I’m very happy

I brought my car in for warranty-covered work, none of which could be completed during my appointment. (Despite providing specific notes on the repairs a week in advance and requesting someone contact me to discuss, parts were not ordered and I never heard from anyone.) I live in the Colorado wilderness and needed these things taken care of during my short vacation to civilization. When I called in to provide some warranty numbers the tech needed after I had dropped the car off, customer service told me they’d write the numbers down but that the tech probably wouldn’t get them unless I physically went back to the dealership and talked to him myself. So I had to return to the dealership after going home just to give someone a phone number. Everything I requested was covered under my Honda extended warranty, but the tech insisted it was not until I provided these numbers. Despite not performing any of the other services I requested, they were sure to complete a regular maintenance service for $100 over the average price BEFORE calling to let me know I’d need to go elsewhere for all of my warranty-covered services. So I didn’t even get the choice to have this service done somewhere more affordable once I realized the reason I chose this dealership (for warranty services) wasn’t even valid. They then proceeded to try to upsell me on various other “necessary” overpriced services (Do I really need 4 new tires on a 1-year old car with <20k miles? Or to spend $80 to replace an easily accessible $4 air filter? Both were dramatically described as needing immediate attention..)

i was very pleased with my dealing for a 2018 CRV...Stacey and I sat down and came to a quick resolution...I traded my 2015 CRV in..I was treated very well by Stacey and I am very pleased with the 2018 CRV...and AutoNation Honda in Gilbert...

I went to Autonation Honda Chandler to have my first oil change and look into issues the car had with the Lane Keep Assist System (LKAS) and fix the Radar Obstruction Warnings it got during a rain storm in the mountains. I was lucky to get Joe Rodgers for my service agent. He was a friendly guy that made me feel he would go the extra distance to make things right, which he did. He introduces me to Jake the technician who talked with me about the symptoms. He installed 2 software updates, Service Bulletin 17-064 and a new Service Bulletin 18-006 and re-calibrated the system to see if it would fix the issues. I felt the LKAS issues were working better and the Radar Obstruction issue seems to be fixed as well. I would definitely recommend Autonation Honda of Chandler.

I went to Autonation Honda Chandler to have my first oil change and look into issues the car had with the Lane Keep Assist System (LKAS) and fix the Radar Obstruction Warnings it got during a rain storm in the mountains. I was lucky to get Joe Rodgers for my service agent. He was a friendly guy that made me feel he would go the extra distance to make things right, which he did. He introduces me to Jake the technician who talked with me about the symptoms. He installed 2 software updates, Service Bulletin 17-064 and a new Service Bulletin 18-006 and re-calibrated the system to see if it would fix the issues. I felt the LKAS issues were working better and the Radar Obstruction issue seems to be fixed as well. I would definitely recommend Autonation Honda of Chandler.

Why does it always have to take so long? I wish the entire process could go faster. We were there about 2 hours and most of that time was spent just waiting for the paperwork to be ready to sign.

Tim treated us so well we bought two cars thanks Mr Greenbank

We purchased a used VW Beetle for my daughter. Scott Harris did a fantastic job for us. He even tracked down the previous owner to get the 2nd pair of keys ($450 savings)

This Honda is Unbelievable!!!The make you feel like family... I was blown away by there customer service... Jasmine was unbelievable... Thank you Honda for great customer service!!!

From the time we stepped in the showroom until we drove away with the 3rd Odyssey secured from this deal, we were very impressed with our salesperson and the other staff.

This is the second time getting a vehicle at this dealership and I will never go anywhere else. I traded in my leased Accord for a 2017 Pilot that I financed. I was lucky enough to work with Sean and Corey who were both amazing . Jim in financing finished the process hassle free. The whole team was awesome and I highly recommend this dealership!

Alan Garcia has exceeded expectations in both making the car deal happen on our new Civic and also in making sure we had a comfortable experience with adapting to new vehicle. Alan treated us like family and we are thankful for people like him and his management.

My experience was great! As this is my 3rd vehicle purchase I can attest to the challenges that can be had. This was definitely not that. Everything from start to finish was a Breeze.

OVERALL EVERYTHING WAS GREAT!! VERY SATISFIED WITH THE CHOICE I MADE FEOM.SWITCHING TO HONDA FROM CHEVY!! EVERYONE WAS VERY HELPFUL & KIND. THANK U RAY FOR ALL YPUR HELP!!

Didn’t have to set an appointment, they were able to attend me as soon as I got there. Very good customer service, friendly employees. Definitely will recommend and I will go back when my next service comes up!

I am very happy with my "new" used CRV. The car is in great shape and Alen was a pleasure to work with. The entire process of test drive, getting a trade in value, and completing the sale was efficient with friendly service throughout. I've already recommended Auto Nation Honda to some friends and will continue to do so.

Ray is great. No pressure, really helpful and patient. He helped us find that absolute perfect car... 2x in one month. We left another dealership that felt slimy.

A stress free experience compared to previous purchases at other dealerships. There was no pressure to purchase the vehicle. The price of the car was very good without any negotiation required.

David Westholm, A.J. Adler, and Jimmy in financing : were very helpful when it came to purchasing a car for the first time. My experience at AutoNation Honda Chandler was very positive. I would recommend this dealership to anyone!

I was very frustrated with my experience ... We went to price and test drive used CRV'S... When they say there is No Negotiation ... They really mean it... After test driving a CRV we were very pleased with, there was a $2000 difference of what we could afford and what the "out the door" price was going to be... We were trying to figure out a way to finance the difference (we were paying cash) we were told that we had to finance no less than $5000... But they made us feel like they might work with us.... Well , 3 hours later they didn't work with us.... As we were leaving my Fiance asked the Manager why there is no wiggle room at all... He tried to explain different theories about how they buy a car for a certain amount then invest in it and can ask for another price. Even showed us an example on his phone on a Lexus. When asked how much the car we wanted cost , we were told that was irrelevant... Irrelevant?? REALLY ?? Why did he even bring it up and use it as an example? Also while test driving the car we had talked about tinting the window darker . We were told no problem... So in the end we were going to buy the car any way possibly using my car as a trade in... and was offered a "couple hundred dollars" ... Even then we were going to buy the car ... When we brought up the tint , we were told that would be another $199... I understand No Negotiating on price ... But, again Really ??? That is a service ... not the price on the car... After 3 hours of trying to put together a deal... There was no deal and no buying a car... But 3 hour of my life I'll never get back.

Best experience I’ve ever had with a dealership. Friendly and knowledgeable staff. Clem was truly great to work with. Jim in finance explained everything with no high pressure sales tactics stall. It was a pleasure working with them thru this process.

I went in for front brakes and an oil change. This was my first time getting service here since I purchased my car. I had a coupon for $99 front brakes and was promptly told that doesn't include rotors. So basically first thing is the coupon is useless. Had a 12:40 appointment for everything and was dealing with Greg. He said brakes take 2 hours and I had no other car so I decided to wait. 3 1/2 almost 4 hours later I finally got my car back. I was so mad. I watched an entire waiting room full of people come and go, some of those people were getting brakes as well, up and out in an hour and a half. I complained and it really takes a LOT for me to complain. I complained and got a whopping 15% discount and that doesn't mean much since the coupons were better, but oh wait, I couldn't use those either. Will not be going back.

I reviewed Auto Nation Honda yesterday and gave them a scathing review. I was not happy AT ALL, however after that review I received a call from them. Not only did they call me right away to make things right, they were very apologetic about my experience. Just that call and the concern they had for my experience turned my entire opinion around. Not many businesses care when they get a bad review, much less try and fix it. I am extremely happy they called me and they will probably now have a customer for life because of that simple thing. I will definitely tell everyone I know about how wonderful things turned out. It's nice that they care. So appreciated!!!

I came in a couple times to ask about the availability of the Civic Type R. Didn't need to give my information to the dealership, but Jose helped me most of the time. When I decide to get one, I'm going to Jose.

I just recently purchased my new Honda CRV and I absolutely love it! Scott ensured we got exactly what we were looking for and made everything such an easy and fast process! I recommend Autonation Honda and especially working with Scott!

This was our third vehicle buying experience with Auto Nation Honda in Chandler. As usual, everyone was great. The experience was fast, friendly and the people there were not pushy at all and took time to understand our needs and wants and did everything they could to make it happen.

Danny Bedolla is an excellent service adviser. He kept me in the know about what's going on with the car in the shop and they even went out of their way to get hard-to-find parts for my old car. Customer service is a strong suit for the service department. The mechanics on the other hand are young and rush their jobs as I have left a couple times now with vacuum lines disconnected, grease all over the motor that wasn't there before, and now a poorly adjusted motor that makes more noise after the last visit. For an older vehicle like mine, it's crucial that time is taken on it and the job isn't rushed. The sales are a classic sleazefest. I bought my 87' Civic from them in January and had to immediately take it into service to see why my car kept dying on me. Turns out there are a plethora of vacuum leaks that I have yet to fix because it is an expensive inconvenience to me that should have been taken care of before I took delivery. It also had major wheel well rust and dents that weren't accounted for and a detail wasn't even done before I bought it. Major disappointment for an AutoNation Choice vehicle.

We just bought our 5th Honda from your dealership, four from Eric. He's the type of professional that continues to bring us back. Eric is knowledgeable, friendly and always cares about our needs. We follow his advice in the purchase process and have never left without a good deal.

I've purchased here before in the past. I've had no complaints about my vehicles. Happy with the results. I'd go back for my next vehicle.

Here it is again----My experience with Auto-Nation while purchasing a new vehicle was very positive-- and the reason for that was the sales representive Alen Sage. He was not the pushy type--He was very polite and knowledgeable about all the vehicles that were for sale-- answered all our questions and stayed with us through the whole experience. I would highly recommend Auto Nation to any one.

My wife and I bought an accord earlier this month and couldn’t be happier with the experience! Tanner Stone was our salesman and he and jimmy the finance rep made sure everything was done in a timely fashion! Overall great experience

Ash did a good job explaining the features of the Ridgeline and with his help we settled on a model along with colors etc. There was not one in stock so Ash and the team went on a search to find what we wanted. It took about a week (no problem) and they kept me informed along the way. With Ash's boss we went through the price bickering an calmly and quickly came to a agreement. That was the end of the mostly positive experience for me. I then had to wait 2+ hours to meet with the Finance Dept. (I was not financing the car). But that's the dealer process so I was stuck) Once I got in there the old fashion car dealer came out of the woodwork. A very, very high pressure experience selling service packages and insurance. I know the poor guy was just trying to do his job but this turned a good experience into something much less agreeable.

$128 to change a fuse you got to be kidding

We found the year, make and model we were looking for on line and TJ responded right away, set the car aside and took care of us from beginning to end. This was a first for me - a pleasant buying experience with no pressure or hassle!

We just leased a third car from Auto Nation Honda. It is the new Honda Civic. All three leasing experiences have been excellent. This is our second lease with Eric Hardy. He was considerate we felt like he really cared about what we needed and could afford. Everything went quickly and smoothly!

We came to visit Auto Nation to test drive a 2018 Honda Odyssey. Our sales guy Carl Peart was awesome!The whole process of purchasing a vehicle was so easy and dare I say "Fun". They met our expectations with price and customer service was above and beyond. Customer service doesn't end after you purchase the vehicle and drive off the lot. The follow up is amazing and they truly care about customers being 100% satisfied. I will be sending family and friends to do business with AutoNation Honda.

Best car buying experience ever. Highly recommend. Painless and quick. Richard was so kind and made sure I understood everything before I Left the lot

Felipe Villagran-Manquero was so helpful in locating a Honda CRV that I was looking for and even drove to Tucson to get it. I had purchased my Honda Civic at AutoNation 3 yrs ago and it was the best experience ever and this one was too! I highly recommend this dealership above all I’ve ever dealt with in my life. Thank you so much Felipe !

I am really impressed with the quality of service that I received from AutoNation Chandler. My sales associate Alan Garcia Aros was extremely helpful in helping me with the whole process. I would recommend this dealer to my friends.

We had contacted several Honda dealerships in the area, and some of the interactions were very unpleasant. But Bruce and AJ at AutoNation Chandler were very up front, fair, and extremely helpful throughout the entire process. We had initially contacted the dealership via email, and all of their responses were very prompt and professional. Eventually, we headed to the dealership and Bruce spent a lot of time making sure we were comfortable with our new vehicle, and that we were familiar with the features. I would absolutely recommend AutoNation Chandler, and hope to purchase another vehicle from them sometime down the line. Thank you guys!

Sales Associate Carl Peart did an excellent customer service work. Financial department is not so good though. Financial department guys assume and act like you are an idiot. Bad feeling. He kept changing his story on the go. When said that he was lying he accused me of being rude. Do not even try to negotiate in he financial department for extra "services" they try to sell to you. You will regret.

Joe Rogers was my service advisor to have my front brake pads replaced and rotors machined. This is the email I sent to him when I got home: Hi Joe, Thanks for your service this morning to have my front brake pads replaced and rotors machined. It was “Excellent” in every way. You have met and exceeded my expectations. You can be assured I will state the same on the survey that I receive. It was very comforting to see your familiar face and smile and hear your voice when I arrived, especially considering it was over two years since I visited last. It made me feel that I was in good hands and all would go well. It is rare to experience that in today’s busy world with high turnover. I commend you for your longevity with AutoNation Honda. As you know, I do not drive much, so I don’t know how long it will be until my next visit. Whenever it might be, I hope you will be there to greet me. With sincere appreciation, Rick

We just purchased a new Honda Civic, and had the best buying experience we've ever had. T.J was considerate and didn't push us. We felt like he really cared about what we needed and could afford. Everything went quickly and smoothly!

David Van Ruler was very down-to-earth as he explained the differences between the HR-V and CR-V. He answered all my questions and took the time needed to make me feel comfortable in my purchase. I love my HR-V. The only thing that I need to get used to is the lack of storage space in the driver's area. There is no place to store CD's or my sunglasses/brush. I love that there is great visibility and no blind spots. I love how the back seats fold down AND fold up for a deep cargo space.

Went in just to look at a car I had seen online and ended up driving the car home that same day! Bruce was amazing and made my car dream a reality! He made the whole process super easy and fun. Since I was there for a few hours he had a lot of stories to share and made the experience a lot more personable and he really knows what he's doing. I am really happy I decided to go in that day!

Went to Auto Nation Honda for years to have our car serviced. This last time, we ended up with a very RUDE service rep. Nate. He doesn't like speaking to women, I could tell he only wanted to talk to my husband. They "double dipped" the cost of service, so they would over charged us. To tried to take it higher up management, they called me one time. I tried to call them back and emailed them. They never responded!! They do not care about their customers what so ever. They just want your $$$$$$. Be ware!!! Watch your wallet!!

I have been here twice now. Both times have been absolutely awful experiences. First time had Jaqueline the service rep tell me their techs were incapable repairing my AC, after I spoke with the service manager he told me she was wrong and took my car in, apologized and set me up with a rental. They then sent my car to a VW dealer to do the work which took a week. This visit was just for an oil change which was scheduled an entire week out, after leaving my car there for five hours they still had not started the work because they didn't have the correct oil filter (even though they had a week to get it). Finally pulled my car in after six hours of having it, then I observed a tech throwing cabin air filters around the shop and hit my car and another car with them. Then I get told they can't get the plug it because it requires a tool they don't have. Did and a half hours of waiting on an oil change just to be sent home in another rental. My service rep Nate is the only positive worth taking about, he's been very polite, straight forward and helpful. I would never recommend AutoNation Honda to anyone for any reason. Just about the irritation.

I had a sales associate named Alan Garcia Aros help me purchase my new Honda suv andand was very patient and helpful. Very happy with my purchase and experience at AutoNation Honda.

Good people, good facilities and a good buying process. Definitely worth the visit. Very happy with my car. I would recommend them to my friends.

Went in toward the end of my current lease (a Civic leased from this same dealership) and purchased an upgraded Civic. We worked with Larry Reyes ... he was great to work with and made the buying process smooth. Would definitely recommend Larry to anyone looking to purchase a Honda.

David Van Ruler was friendly and efficient. He answered all of my questions with patience and respect, and he knew his vehicles. He has some history with this dealership so was able to compare vehicles from past years. I felt quite comfortable at this dealership.

The sales agent, Jasmine, and the finance people were excellent. The only issue I had with the buying process was the reservation system. I was able to test drive, clear a credit check, and begin to put a deposit down for my purchase before learning the car had a previous reservation. Fortunately , the agent and the finance manager were able to contact the other prospective buyer and they backed out and I was able to purchase the vehicle like Jasmine had believed. She was positive and encouraging. The reservation system needs to be clearer and more efficient.

Words cannot express what a great buying experience TJ and Autonation Honda of Chandler provided to me. I have purchased many cars, and i shopped around town to half a dozen dealerships this time. But when i met TJ and Autonation Honda it was a totally different experience. TJ cut right to the bottom line and gave me awesome customer service, the best deal, the best interest rate, it WAS STELLAR! I am a customer for life.

Purchased a 2018 Odessey from Mike Menner. Great experience. Entire staff was friendly and kind to my family. It was easy and Mike was very knowledgeable and a joy to work with. Sam in finance was also very friendly and easy to work with! Thanks! We love our new car!

The Service Department has gone from 5 stars 10 years ago to lately 1 Stars. Very disappointed! I took a morning off of work for an appointment that was sent to me by AutoNation for new car buyers/owners. The appointment took about 10 minutes and when my vehicle was ready there was no paper showing what was checked, there was no verbal discussion of what was checked, I wasn’t asked if I had any questions, and my assigned service technician whom I was advised I would meet at this appointment had the day off. I don’t even feel comfortable in knowing whether anything was really checked on my certified new vehicle. This is a concern I have had with my previous vehicle service at AutoNation and I have expressed my concerns. ———— I sent an email response to AutoNation Honda SD and told them I was disappointed and why. You would think I would have received a response from one of the three individuals in the Service Department I emailed. NOPE �

We worked with Tanner Haas when purchasing our new Honda Odyssey. Tanner was very helpful and professional. He knew a great deal about the entire vehicle and the purchasing process. When he didn't know an answer to a specific question, he made every effort to find out the answer for us. Tanner was very patient and encouraged us to explore all trim levels of the Odyssey before settling in on our decision. He also made us very comfortable and helped us with test driving the vehicle a couple of times. Tanner was very thorough when delivering our new vehicle and helped with the initial setting up of every item before we drove it off the lot. He made sure we knew what was acceptable and not acceptable while receiving our new purchase. I highly recommend AutoNation Honda in Chandler and highly recommend Tanner Haas to be your salesperson. Everything went very smoothly.

Fast and friendly service at a fair price. I will recommend to others. Good selection of models in all colors available. All employees were friendly and helpful.

Purchased a new Honda CR-V. Buying process was fast and efficient. Got a decent offer on trade in also. They were able to get me the options and model I requested very quickly.

Great person and very honest. He didn't play any games. He asked manager for everything we wanted.the purchase request was time consuming but worth the wait.

Peter Cramer assisted me with my trade-in and purchase via the Internet. The process was smooth and relatively quick. I recommend Peter and Auto Nation Chandler.

Outstanding customer service from sales representative Alan Garcia. Very patient and friendly. Found a great used Honda accord and I'm very happy about it. Definitely will recommend them.

I came into the dealership looking to purchase a used 2015 Civic. As I walked in to visit Peter Cramer to buy the car, someone else was already purchasing it. We decided to look at other used inventory and some new as well. We test drove two 2018 civics and I fell in love. I didn't feel like I was sacrificing anything with the car. Peter gave me a great deal. He was highly informative, specific, helpful and personable. I felt comfortable and not pressured at all. 100% my decision to buy the car.

From the moment I started to consider buying a new 2018 Honda Accord, Gregg Gabbin was there for me! Not only did he provide accurate and superior knowledge about the vehicle, he made sure every question I had was fully answered. He took in account my specific needs and concerns as well as my budget. Not only did he help me get the most for my trade-in, but help get me into a brand new Accord at a price that works for me. I feel that I got the best deal in the Valley! Kudos to Gregg Gabbin as well as David Workman (my customer financial service manager) at AutoNation Honda. I would definitely let them help me with my next Honda. I would recommend him to anyone that wants the best deal, superior, friendly, honest, positive, “NO STRESS" car buying experience!

Purchase process was simple with little haggling over the price. Vinh helped through out the process and took the time to show us the features of the car and how to use them.

I came in for a very specific vehicle I lost at another dealership. Not only did they have the same vehicle same year make and model but with a better price and lower mileage. Our sales rep , Peter Cramer, is very patient and showed us everything in my price range. I had a much bigger selection better prices then the other dealerships I visited. Peter was great to work with. I highly recommend this auto dealer.

AutoNation Honda made car shopping fun again! We found the vehicle we wanted right away and the loan process was very smooth. I am completely happy with my purchase. The only downside I see is their clerical/computer systems listed my male cosigner as the point of contact. He had to send me the link to write my review as I have yet to receive any emails or phone calls from the dealer directly. All contact, however has been professional and friendly. I would recommend and shop here again for my next vehicle.

This is my third car with this company and I am very happy with the out come in every transaction I have made here. In regards to the 2018 I want to thank Larry and Tristan for a job very well done.

First time buyer at this Honda dealership. My experience here was great. Everyone was friendly and David was patient with me and my fiancé. I would recommend this dealership for Honda buyers.

We were looking for a new car and settled on a Honda CRV. I contacted several dealers but Bruce Kral at AutoNation Honda was the representative that made the extra effort to get our business. His internet quotes were timely and fair. He made the deal work while others had a script that once you reached something outside their comfort zone they backed away. If the Honda product shows itself to be as reliable as I hope, we will definitely be back. Looking for a car? I would definitely recommend Bruce Kral at AutoNation Honda. Out of 10, I give him an 11. Thank you Bruce!

Alan Garcia made my experience at AutoNation very enjoyable and stress-free. The whole transaction was quick and they worked with the payments that I wanted . I highly recommend this place.

Thanks to Carl Peart at AutoNation Honda for being so helpful and making the purchase process as smooth as it can be. I will definitely recommend this place and especially to work with Carl.

Awesome experience! Called on the phone before heading to the dealership and spoke with Peter Cramer. He was great to deal with, had my price and car all set over the phone. All I had to do was show up, test drive, and sign.

First time buying here! Highly recommend. Our salesman Carl Peart went beyond helping us to get in a vehicle we loved Thank you Carl! He made it very easy! Everyone was great!

We had a great experience at the AutoNation Honda Chandler. Bruce and Shane were very pleasant to work with and we left with an amazing 2018 Civic Hatchback.

My thanks to Ray Saade and Eric Torres for making my visit to Autonation Honda Chandler a very pleasant experience. The process of purchasing my new Civic went smoothly and was handled in a very professional manner by these two gentlemen. Thanks!

Excellent salesman - Brooke was very professional, knew the inventory and matched us with the perfect vehicle for the best price - will definitly be a repeat customer.

Larry R. really made our experience with a trade in and purchase of new Honda CRV. He went out of his way to make sure we got the best deal possible. We love Honda CR V's and have now purchased four of them from the Chandler location! The 2018 is a classy and powerful upgrade for the CR V! Kudos to Larry for being a gentleman!

David V. made the car buying process very easy and even enjoyable. He's a down to earth guy that wants only the best for his customers.

Dawson made this experience wonderful for me. He went above and beyond for me. Worked around my schedule, he always communicated quickly with me if I had questions, and above all he listened to my concerns and listened to what I what I was looking for. I didn’t rate it as a five because I still ended up paying quite a bit more than what I was expecting, but it was all still pretty reasonable. I would definitely consider coming back if I ever need to buy another vehicle.

Jon Flick is awesome! I recommend him as your salesman for all your Honda needs. He is honest & genuine when doing business with you.

We were very pleased with Ray while buying our car. He was very nice and went out of his way to make sure we were getting a car that we needed at a good price.

Alen was fabulous! What a friendly and knowledgeable sales person! This is our second car to purchase from this dealership and the best experience! No pressure, great attitude and super helpful! Thank you for a great car buying experience!

We were dreading the process of buying a new car but this Honda dealership made the process so smooth and we are very happy with our new car!

Larry was amazing!!! He was so patient with us throughout the process. We had worked with him for a few weeks though text and email. He saved us a ton of money!

Alan Garcia was our sales guy. He was very down to earth, non-pushy, and very accommodating. We knew what we wanted and he went and got it, during the sales process my wife got called into work, so they did a great job speeding up the process to accommodate us. We were in and out and got exactly what we wanted with no Hassle. We have bought several cars in the past from multiple dealers in the valley, this by fay was the easiest and best buying process we have been through yet. Thank you Honda team and Alan Garcia.

I was looking at getting a new car and ended up getting 2015 Honda Civic. Alan A was great to work with. He provided great customer service.

Alen Sage did a did a great job selling me my new Accord EXL great service and very good help and love the car and I will recommend anybody to come and buy at Honda automation

I am very happy with the service that was provided. What we were looking for was heard and delivered. We went in for regular maintenance and left with a new car, happy and excited.

We communicated with several dealerships, but ultimately we came to Chandler for 2 reasons: (1) excellent review from a close friend, and (2) ease of communication and professional friendliness of those to whom we spoke. We would definitely recommend this dealership to others, and intend to use them for our next lease or purchase.

Excellent experience in purchasing from AutoNation Honda. I worked with Thomas Johnson (TJ), mostly via text and email to define what I was looking for and to set up a time for a test drive. That went off without a hitch. Made arrangements to have my wife test drive. At the last minute, we had to delay a week due to work schedules. No problem. No pressure from TJ, just "Let me know when you are ready and I will make it happen." He did that a week later. After the second test drive, we were ready to purchase. Again, no pressure, just information and facts and we were allowed to make our decisions. I also received a very fair offer for my trade-in. All the staff at the dealership we dealt with were courteous and helpful. If I had anything I would like to see changed it would be the time it took to complete the purchase after we decided to buy. It took 4 hours to complete the purchase the car. Given how smooth the entire process was, I feel that it should have taken considerably less time. All in all, a very good and satisfying experience.

Ray was an excellent, knowledgeable salesperson. His explanations regarding the car were thorough and easy for me to understand. He addressed all of my questions. The pricing was straightforward and transparent.

I had a very good buying experience! Keith was the perfect mix of professional and friendly! I am extremely happy with my purchase. The car was beautifully detailed, and so far it runs like a charm! I will highly recommend visiting Keith to anyone looking for a car, and will come back to Keith if I'm ever looking to buy in the future!

Pretty much the same as the other reviewers. Great car buying experience. I bought the warranty and oil change package when I bought my used car there. 2 hours to get just the oil changed if you can even get in. So I paid a lot for the package and havnt used it once. Probably never will. I don't have 2 hours to wait for a basic oil change.

Vinh was extremely helpful throughout the whole process, being knowledgable and available which allowed me to feel comfortable with the purchase and good about any potential continuing upkeep.

Best car buying experience I've ever had and I'm 66 years old !!!

Just had my 2016 Pilot in for a 15,000 service and as usual the staff and environment was excellent. Greta place to purchase a car or have yours serviced.

I hate the car buying experience and I let then know that. Dawson was pleasant to be around, and kept constant contact with me to reassure things would move swift as soon as I picked the right car. He stayed on top of giving me all my options within my budget. As soon as I saw the car and called, it was reserved for me and the process went quick. They were up front and honest about everything with the car and financing. It truly is a beautiful car! Thanks again Dawson!

My service advisor was Keith. He did an excellent job of letting me know the status of my car and the recommended services. The repairs on my car were made in a very timely manner. I also spoke to the manager and he was very helpful as well. I am very happy with my care at AutoNation Honda.

AutoNation Honda Chandler is where I always take my car for servicing. In fact, this is the company from which I purchased my 2005 Honda Accord, a great car with 161,000 miles at this time...and going strong. The folks at AutoNation Honda are always polite, friendly and professional.

We had to wait for a very long time just to find out how much a new Accord would cost. Almost 25 minutes with no one checking in even once. Bad service and sales attitude

They play games with their deals. Went in this morning and got the run around. Missed option my car had during the appraisal which made it worth less than it should have been. Low balled me on my trade in! Car I was going to purchase was brand new and had a scratched bumper. Not even a damage discount! Walked out and went next door to Big Two Toyota, and used my $5,000 on a brand new car! They don’t short you and try bring false reports to make you feel like you’re getting this big deal!!!!!

Schedule appointment online at AutoNation Honda Chandler for oil change was $49.95. My invoice oil change was $60.77

Very very expensive for the services rendered. This is my first time using service at this dealership. I usually go to Bell Honda. Here are the pros and cons of this dealership: Pros: It is easy to get an appointment as they seem not to be very heavily booked up compared to Bell Honda or Tempe Honda. The customer representative on the phone was very nice and informative. Cons: They promised a two hour appointment for oil and filter change with new battery. I didn't get called until 3 hours later. Fees are much much more expensive than Bell Honda or Tempe Honda. And they don't accept coupons/promotions from the other Honda dealerships.

Everyone at this location is honest and friendly. The wait can be long at times, but I can always count on my car being serviced attentively and professionally

I brought my car in because my check engine light was on. The diagnostic process took 3 weeks (diagnostics cost 150 but get waived if they fix it). Turned out to be the EGR Valve. Nate quoted me 722 dollars which did not sit well with me. So I call Autonation Honda and instead of telling them who I was I just asked for a quote for the part/labor/installation/tax. I spoke with Rae who was very determined to get me a accurate quote. She quoted me at 388 dollars. I was so upset. So I called Nate and asked why he quoted me so much. He said nervously because his boss, the service manager was pressuring him to charge me a extra hour for how long the diagnostic took and he was trying to compromise with me and his boss but according to their stipulations a diagnostic is 150 no matter how long it takes and should be waived if I chose to get it fixed there (all this information was direrctly stated to me) 150 for labor sounded off too. So again I called just for a quote for how much labor cost. The service advisor whom i cant remember the name of said it was 130. So again he was quoting me more then what was actually priced. So I put my foot down and said no we are paying the 388 which is the quoted price. I finally picked up my car and the panel near the engine pop lever near my feet on the driver side was off and the panel on the passenger side was off. I strongly recommend that everyone call and check the prices as I did. Do not take their word for it. They are paid commission so the more money they can scam off of you the more they will pocket.

Was highly unsatisfied! And if it weren’t for a couple of free oil changes, I’d never go to this location ever again. I have a whole list of needs that we’re not met. I could never get ahold of anyone when I called with a question about my service appointment after making one. I called 3 times to inquire about a “we owe” for a wheel scuff on my car. All 3 times the people at the “answering service” relayed messages, 1 - no call back. 2- marked as urgent, no call back and 3- marked as priority and did get a call back with the answer of “ask your service advisor tomorrow” I did ask my service advisor, was unable to get my wheel scuff fixed. My car was there all day from 8:45 -1:30 to do an oil change, serpentine belt replacement and a multipoint inspection. Not once did I get a call asking me if I wanted to take care of any red marks on my multi point inspection, such as fluid replacements or an alignment that’s needs immediate attention..... No...Instead, I was giving the sheet back with prices they would cost if I came back. I didn’t get an oil change sticker. They did not reset my oil life indicator back to 100%. Never had worse customer service, after my next free oil change I will definitely not be back. I relayed this whole entire message to someone who emailed me, specifically asking about my experience. And then again to the service manager. No response. �good job guys.

This place was okay. I just bought a 2015 Honda Fit for ~$13,600+$2000 fees. It is in good condition, however I wish they would have let me negotiate the price a little lower by at least $2k to mitigate the extra bs fees. I was refused and met with attitude, though I did negotiate the interest rate. They were trying to give me a 7% interest rate. I got a lower one for 3.79%, although that is not very low, I may re-finance elsewhere. Larry Reyes was a half decent salesman, he seemed like he did not care that much to help me and that I was just an inconvenience to him. Maybe I am wrong and he's just not a happy person. I get it, I didn't want to be there either, but I needed a car. David Workman, Finance Manager, was rude and insincere with me when closing the deal and signing papers. Workman tried to manipulate me into buying and unnecessary extended warranty. I know that's a part of his job and all, but he could be less of a jerk about it. Also, Workman, if you're going to make small talk, at least make it seem like you care or don't even try. The whole buying process took me over 6 hours, the waiting period to drive off lot was much longer than expected. Overall my experience here was "meh", but I like my new car

My wife and I had to drive to the dealership because their personnel in the parts department couldn't be bothered with finding answers to detailed questions, about the tires they had in stock, over the phone. The parts personnel, and one of their service advisors, were less knowledgeable about Honda factory equipped tires than the personnel at the Gilbert Costco tire center.

They replaced my srs system as part of an accident repair. Passenger side seatbelt hasn't worked correctly since and upholstery was not replaced correctly.

My Ex-wife bought a car from these clowns and has had nothing but problems with it. They even sent it to other dealerships to fix it. They are totally Incompetent. All the way up to the GM.

My experience changed the way I think of car buying. I worked with Sarah and she is amazing. Not like any other sales person I've worked with. She made the process super easy. She showed she cared, and gave me honest information. She went above and beyond to make sure I was well taken care of. I will be coming back, and telling my friends where to go for a great deal!

Don't waste your time!! This dealership will drag you along for days! They sent us a deal via email that we signed an agreement on. Later that night came in to sign all the paperwork. At that time they came out to say that the deal was no longer feasible on their end without a trade-in, which was NOT the agreement!! Don’t give us a deal unless you can back it up! Go to Honda of Superstition Springs instead!!!

Ray Saade was really not pushy in any way. I am glad to have worked with him. He was willing to let me drive as many cars as I wanted and I could tell he wasn't frustrated or bored. That was nice. I happened to be dealing with a personal issue and had to take a phone call and Ray was patient with me while I dealt with the issue. He was also very knowledgeable about cars, especially Honda cars. My one and only issue was the time it took from the time we finally agreed on the final cost of the car to the time I sat down with the finance guy. It took forever. I finally got up and asked after an hour of just sitting. Magically I was able to see someone. The finance guy was very good at what he does. Not super personable, but nice enough. All in all, it was as enjoyable as buying a car can be--which isn't that enjoyable. I feel like Ray helped make it better.

I was charged $20.00 for rotating my tires that I just put on new less than 500 miles ago felt like I got ripped off

This was my first visit as I have just moved from South Carolina. I worked at a Honda dealer and Autonation Honda satisfied my needs and expectations. It was a fast service and everything I needed was completed and explained to me. Lewis Stone was my Service Advisor and he did a wonderful job at making sure I was satisfied with my visit. Thank you!

This was my 1st time here for a routine maintenance visit on my new car. Everything was explained what would be done, the cost, and the time it would take. I was pleased with the service and would definitely go back.

Nate was completely amazing and super knowledgeable. He made you feel comfortable knowing that your car was in good hands. Give this man a raise!

My Husband and I had never owned a new vehicle, CPO yes but not New. Eric From the VIP Team was able to get me in my monthly payment range and into a nice sportier car. I have to say Honda makes a pretty coupe set with the Civic and Accord.

I purchased a 2006 Honda Accord after originally wanting to purchase another vehicle from Gregg, who was very kind and courteous. What I didn't like was that the car came with a factory installed anti-theft security device, but with no remote. I was told if I wanted one I could purchase one for $120. I think if I purchase a car used or not and it comes with the device installed, it should also come with the remote. This left me very disappointed. So while Gregg was kind, I felt the his supervisor and the dealership itself was not. UPDATE: Additionally, I was told to get a hold of the dealership after this original review, I did, left a detailed message and NEVER heard anything back... SHAME SHAME!!

The service was fine. HOWEVER, I FIND IT VERY TROUBLING THAT WHEN I CALLED 2 OR 3 TIMES OVER 2 DAYS THAT A LADY SAID SHE WOULD HAVE A SERVICE REP CALL ME. THAT NEVER HAPPENED. WHAT THE HELL IS GOIN ON THERE. OTHER YEAR’s when we visited here, WE WERE ABLE TO MAKE AN APPOINTMENT, WHEN THEY WERE COURTEOUS ENOUGH TO CALL BACK. THE EXCUSE THAT THEY WERE TOO BUSY DOES NOT FLY. I TRIED TO MAKE APPOINTMENT ON LINE, BUT THE SYSTEM WOULD NOT LET ME DO IT I DROVE OUT & went to the quick service, where I was told it could be 2 hours for an oil change. Thankful that it was done in an hour. I may have had other things done, but with no appointment I wasn’ going to wait a long time to have anything else done. Very disappointed regarding not able to make appointment. Clay Paget. From Canada.

I have purchased two vehicles from this store and both times I was in and out in less than two hours. One was a used truck about a year ago and just recently we purchased a new Honda from Richard Oulette. He communicated fast and efficiently through email and phone. Thank you guys!

not just disappointed in visit but outraged. if your someone that is trying to get a car but know you may struggle with credit or even dont have very much just know this place will screw you over. me and my boyfriend were looking to purchase our first car and got a 2013 honda accord. the car was great and although i was very worried about the contract they assured me and my boyfriend we were given the best deal. come 2 weeks later we learn that we never got approved for a loan from anyone (letting us drive off the lot with the car anyway) and they would be confiscating the car back and reimbursing us for our down payment. they tried to get us set up with a lease in which we would be paying more than we were for an actual purchased car and due to my worries already about payments on the original car, we left empty handed and ended up having to walk to another dealership to get a car last minute without money for a down payment because it would take "4-5 business days" to be reimbursed. mind you its been 2 weeks and well over 10 phone calls to the dealership and store manager and we still have not been reimbursed. due to the chaotic situation we brought papers we thought we may need such as verification of identity and we left it in the car and rather than calling and letting us know, they shredded everything. birth certificates, social security, and all. this visit did so much detriment to me and my boyfriend of whom im expecting a child with. i never thought that almost buying a car could really screw you over so hard. thankfully we went next door to big two toyota and bobby was very helpful of our situation and helped us get into what we needed. he got us a brand new 2017 toyota AI of which were paying significantly less for compared to the used 2013 honda accord we had.

Sales Consultant was knowledgeable and professional through the entire process. Extremely happy with all the people I met with during the process and strongly recommend purchasing a car from AutoNation Honda Chandler.

Quick and easy to book a same day appointment on-line. Used their shuttle service while they diagnosed the engine light problem. Was originally quoted $900 to have the valves adjusted on an 08 Pilot with 40000 miles on it, as well as the computer software updated. I called another Honda dealer in the area and they quoted me $399 for a valve job. I called the service agent back and she said she made an error and the final bill would be $500. I took the vehicle in on a Thursday at 9:40 and picked it up Friday at 12:30. They had also washed the vehicle and gave me a free battery for the key remote. The vehicle definitely ran better than when I took it in. I checked under the hood and noticed a couple of hose clamps weren't put on properly and fixed that myself. I was told that my vehicle was from Canada so no warranty work could be provided on the vehicle. Overall it was a good experience.

Tried to take my Odyssey in for an oil change through the "express" service. After sitting in the waiting lane for about 10 minutes with no contact from anyone, I left and went to JiffyLube. They met me outside before I could even put the car in park. It's disappointing to see the decline in service in the last few months.

Normally, they are pretty good to work with, but this last time they were very disappointing. I went in for a recall repair and an oil change. They charged me for some premium synthetic oil, but noted on the bill that they used regular 5-20. What's worse, they found several items that they wrote down as needing immediate attention, however they never bothered to mention them to me while I was there. I called the service writer twice, leaving my phone number asking him to call me back, but I've yet to receive a return call. Considering the exorbitant prices they charge, I really expected a better quality of service.

Buying a car? Sure, simple process. Getting the oil changes for the car, forget about it. Unless you have two hours minimum then don't bother. Your appointment time means nothing and if you take the shuttle, they will take their time. If you have lots of time to kill, go for it.

Sean Solomon was amazing! I was a bit trepidatious in trying to get into a new vehicle. Anytime we go into a dealership we’re always scared of the “pressure” of buying the car right then and there. His manager Tristin Watson assured me that they’d educate me along the way. My experience at Autonation Honda was simple. NO pressure & easy. I couldn’t imagine buying anywhere else. The finance department was beyond knowledgeable in understanding what I needed. My new Accord came home with me in showroom condition. Thank you so much for making my dream come true AutoNation Honda!

Bought a 2011 Ford Fiesta around 6 months ago. Come to find out the car is considered a lemon under Arizona Lemon laws - google the lawsuits ongoing right now to confirm. Routing through Ford for a replacement luckily. When requesting documentation they took 4 requests to give me my sales contract and proceeded to run a hard check on my credit. After inquiring into the hard check my number now goes into a loop in their phone system (sending back into the selection menu) no matter what I press. Please be wary of the cars you purchase as they will not advise you of recalls/warranties due to faulty parts.

Had a 12:00 oil change.. told to come back in 1.5 hours to pick it back up. Currently 1:40 and they haven’t even started working on it! Thanks for wasting my time, horrible horrible service!!

Had a 12:00 oil change.. told to come back in 1.5 hours to pick it back up. Currently 1:40 and they haven’t even started working on it! Thanks for wasting my time, horrible horrible service!!

I purchased my CRV on a very busy Saturday, September 2. I was there for over 6 hours just trying to negotiate the deal and wait my turn for financing. I was told they were so busy that I would not be able to take the car home unless I wanted to wait another 3 hours. I told them I would come back, but it took so long with financing that the car was ready to leave when I was done. It still needed body molding and a bumper appliqué added, but the salesman explained that those parts would have to be ordered and service would call me to set up an appointment to add those parts. I was walked out to a garage and handed the keys and told they were too busy to review the car. If I would just sign a paper saying the salesman reviewed the car, that the he would schedule some time to review the car with me at a future date. So I drove away not fully understanding how many of the electronics worked or how to pair my cell phone, etc. Two weeks later no one had called me to add the additional parts, so I left numerous messages and finally connected with someone from parts only to find out the parts were never ordered, so it would be a few days before they could schedule the appointment. Once the parts arrived I took the car in and left it only to receive a call later in the day saying the body moldings were the wrong color and they would have to replace them another day. Finance was supposed to call me and finalize the finance rate and never did until I called several times and he promised me another tank of gas for my troubles....I am still waiting for that tank of gas! The salesman called me after almost a month and explained that he never received my messages and asked when I had time to review the car, because he was now in a different department his time would be limited. I work a job and my hours are not conducive to his new schedule, so I have been looking at the owners manual and with trial and error, I am figuring the car out on my own. He also asked if I had attended the new owners dinner and I explained that I did not know about the new owners dinner. It is not late October and I am regretful of my purchase at AutoNation. I waited to write a review so I could make sure I was not being over reactive, but I cannot wait to go back to Right Toyota where I have purchased 4 cars and had the most amazing experiences. I give two stars because the CRV is a nice car, but the buying experience at Auto Nation has not been so nice!

I had a horrible experience at this location. I will never recommend this location. I came there and was treated like nothing. Horrible customer service. I kept getting push on other employees everyone acted as they were busy to help me and my daughter, we ended up walking out. So I took my business elsewhere. I bought my Brand new Honda HRV 2017 somewhere else. Earnhart treated me way better! And it's a shame that I live in Gilbert less then 5 min from this location, and I had to drive an hour to get good service. I also put my other honda in the repair and our service guy wasn't great. You all really need to work on that instead of treating people like they are nothing. It's sad I have to pass this dealership to drive to another one to get oil changes and car washes and anything else my car may need. Horrible experience and I will not be back. The city of Gilbert really doesn't give out good customer service. I'm ok with driving far for great service. You spend your money you want good service.

AutoNation Honda Chandler is a modern dealership that makes its potential customers comfortable. The Sales Consultant we worked with was friendly, courteous and extremely helpful. No pressure of any kind to make a sale -- he wanted us to be relaxed and comfortable while making the big decision of purchasing a vehicle. I would definitely recommend this dealership to anyone who wanted a recommendation.

I drove 4.5 hours from Las Vegas to this dealership to look at a truck they had posted online. The pictures looked great, no dents, decent price. The salesman was nice when we arrived but the truck was not as nice as it was depicted online. There were clearly two large dent/scratches on the driver side upper rear cab. I looked at the pics online again and they were very clearly doctored. Those dents/scratches were not in the pictures of that side of the truck, not even a little bit. I would not have driven all that way to look at this truck if the pictures had accurately portrayed the condition of the truck. It was a huge waste of time and gas money. They dishonestly misrepresented the truck.

Best ever!!! Tim Greenbank was excepionally courteous, knowledgeable, & had endless patience with me as I wavered between models. Have never had such a wonderful NO Pressure day with a car salesman. I highly recommend Tim to anyone especially a Sr. citizen!!

Very very bad services. Don't ever buy any extra warranty from them after they take your money they're not willing to take any responsibility to help you out even you have all your documents.! The advisor talked to me was Mark T. was unprofessional if I could I'll not giving out any star to bad dealership.

WORST EXPERIENCE EVER!!! ODYSSEY 2018 DEFECTIVE ENGINE - 4 DAYS OLD. NEITHER #HONDA or #AUTONATION WILLING TO TAKE THE RESPONSIBILITY AND RESOLVE THIS WITH A REPLACED NEW CAR. I AM SICK OF CALLING AUTO NATION AND HONDA AND GOING IN ROUNDS BETWEEN BOTH OF THEM. NIGHTMARE!!!!

Stoped in had the worst experiences ever with a sales person bad attitude never go back

Stopped in for an oil change. Extremely slow, even in the Express Service line, which is supposed to be 'express'. I've been in and out of other Honda dealerships with no appointment on any given day of the week in less than 45 minutes. I was at this one for almost two hours. Not express whatsoever.

Friendly staff but I had to wait 2+ hours for an oil change and I had an appointment. I have never waited that long at any dealership when having an appointment.

I went in the day before we wanted to purchase a vehicle so I could test-drive one that I was looking at, and the battery was dead and the tires had low pressure (even though it was a 2015). The next day, we went into the dealership with the exact vehicle that we wanted to buy, a pre-qualification (with price, interest rate, trade-in value estimate, etc all listed on it) from our preferred lender, and our trade-in vehicle, as well as all documents needed for the finance department. We got tossed between a couple salespeople. The person who went to get a quote took FOREVER, then came back without the trade-in estimate included (not realizing we even had a trade-in even though it was listed on the pre-qualification paperwork), then went back and took FOREVER again and came back with the trade-in estimate included on the paper, but not calculated into the quote. We waited FOREVER for finance and then even after everything was finalized, we waited FOREVER just to get the keys. Then fast-forward to a couple weeks later and I got several phone calls from other lenders asking for our information, even though we had already decided on one. Fast-forward another couple weeks and we got an Insurance Verification Intent to Suspend form from ADOT, assuming it took them too long to submit the sold notice. We were there for 4 hours for what should have taken MAYBE 2, and we've bought vehicles before so we know that it can be time-consuming but that was ridiculous.

Always helpful, great waiting areas and get work done promptly.

The gentleman who took my info,was great!! Very friendly and knowledgeable!! The technician who worked on my car Jose,is the best!! He's VERY GOOD!!!

I'm sad to post this review on this specific autonation as the one in Denver, Colorado was great. I'm not sure how is there sales department but the service department is the worst I've ever encountered. A brought my car in for oil change and they did a fix for a recall piece on my battery. Two days later my car was having issues with the ignition, I took it back into autonation and promised me that it was unrelated and told me the battery was dead. So I bought a new battery, then a day later the car still had issues with the ignition. I came back and waited for my car to get checked and they let me waiting for over two hours without an update. When I checked my representatives desk the keys were laying down on his desk. I try to get help locating my rep and it took over and hour to get him to check with me. This place lacks respect for its customers, if the service department was as attentive as the sales department it would be great. Last time I'll be in this place. Hope you guys fix your customer service and stop hiring reps that care about their customers. It seems like this people work on commission to sell you pieces instead of fixing your car

David Westholm is the reason I choose AutoNation Honda...I would give him 10 stars! Unfortunate all went downhill with my encounter with Dallas M. in the finance department. He sold me an extended warranty saying if the air condition compressor goes out in 8 months it wouldn't be covered. He said there is no such thing as a bumper to bumper warranty with Honda. He failed to disclose the various options available with the extended warranty i.e.: platinum,gold, silver ect. His complete lack of transparency is a concern for me doing further business with AutoNation Honda...including service, future purchase and recommending to family and friends. Had transparency been a part of my decision, I'm certain my outcome would have been different.

I spent an entire day at Auto Nation Honda before purchasing my BRAND NEW 2017 Honda Civic SI. I have no complaints about the customer service that day. I was to take the car back the following week to have a small blemish removed on the trunk that I noticed prior to purchase. No big deal. However, sometime over that next week, I noticed a large chunk of sealant that had been painted over on the passenger rear door. Being a brand new vehicle, this is something the factory or at least the dealership should have noticed during inspection and prior to being put on their lot for sale. I pointed out the passenger rear door when I took the vehicle in for the small blemish on the trunk. The Service Writer who helped me said they would take care of it, and I left. Two days later, I had not received any updates on the status of my vehicle so I decided to call. I was told to come pick up my vehicle because they would not be able to service it for another week due to needing the entire door repainted. That day, I left work early to go pick up my vehicle. I was upset about the entire door needing to be repainted on my brand new car so I decided to speak with a Manager. After speaking with at least several people, I finally spoke with Ward. I asked him if I could just return the car and purchase another vehicle that was not "defective". Keep in mind I paid IN FULL and with CASH up front for this vehicle that had little to no miles on it. He told me no and decided to have to me speak with several others regarding the issue. One of the Service Advisors that I spoke with understood my frustration. He suggested trading my car for a different one, stating that he would want the same or money back if he was in my position. After arguing with me for about an hour, Ward took me to the Collision Department. I think he must have been anxious to clock out and go home. The employee I spoke with in the Collision Department told me that the door would NOT be repainted with factory paint. Ward continued arguing with me, stating that this sounds like a law suit for Honda and that the dealership has nothing to do with it. Ward sat me down with the man who sold me the car, Mike, and one other person. They asked me what else they could do other than swapping the car for a different one in order to keep me a satisfied customer. Ward offered me $6,000 back. I told him that did not seem fair and that I would accept $4,000. We agreed on $4,000, and I left with an appointment scheduled for the door to be repainted the following Monday. I dropped the car off on Monday and was given a rental vehicle. Three days passed with no status update on the car, and AGAIN I decided to call them myself. The Service Advisor informed me that the car would not be painted until Friday morning and would be done and available for pick up the same day. When I went to go pick up my vehicle on Friday, I was expecting a check for $4,000 as we agreed upon the week prior. We went out to the car to inspect the paint job. Not only was the defective part of the door still visible, but the inside of that door had been scratched where they took the door panel off to remove the door handle. So not only was I unsatisfied with the paint job, but now there is even more damage than there was to begin with. The Collision Center said that they would fix the inside of the door. I took my vehicle to have one problem fixed and left with yet another problem and expected to return for it to be serviced again. The Service Advisor told me that I would NOT be issued any type of refund (the $4,000 as discussed previously), but that they could offer me free oil changes. At this point, I needed to get home so I left with no coupons for the free oil changes and was told they would be in contact with me. During my entire drive home, the car smelled of paint fumes, making me feel very nauseous. It's been 2 weeks and I still have not heard from anyone. If you are looking to purchase a brand new vehicle, especially an expensive high-end vehicle, I suggest you TAKE YOUR BUSINESS ELSEWHERE!

Our buying experience was positive but the service experience has been very frustrating. I have been waiting many months for notification on a warranty part to come in. I even asked about it at my last oil change and was told to call back which I have done at least three times with no success. I was told I couldn't be patched through to a service advisor? I have been on hold for a manager for over 15 minutes before I finally had to hang up. Most recently I was on hold again for a manager and was asked for my number and told I would get a call back. It has been about 4 days now and still no call.

Overall positive experience. I knew exactly what I wanted before I went in. I stuck to it and they were very helpful in making it happen.

The best shopping experience we have ever had. David Van Rule was courteous, knowledgeable and helpful. No pressure. The whole process was quick and efficient.

My Mom and I spent an entire day at Auto Nation Honda before purchasing my BRAND NEW 2017 Honda Civic SI. We have no complaints about the customer service that day. I was supposed to take the car back the following week to have a small blemish removed on the trunk that I noticed prior to purchasing the vehicle. No big deal. However, sometime over that next week, I noticed a large chunk of sealant that had been painted over on the passenger rear door. Being a brand new vehicle, this is something the factory or at least the dealership should have noticed during inspection and prior to being put on their lot for sale. I pointed out the passenger rear door when I took the vehicle in for the small blemish on the trunk. The Service Writer who helped me said they would take care of it, and I left (without my vehicle). Two days later, I had not received a phone call or any updates on the status of my vehicle so I decided to call. I was told to come pick up my vehicle because they would not be able to service it for another week due to them needing to repaint the entire door. That day, I left work early to go pick up my vehicle. I was upset about the entire door needing to be repainted on my brand new car so I decided to speak with a Manager. After speaking with at least 3 different people, I finally spoke with Ward. I asked him if I could just return the car and purchase another vehicle that was not "defective". Keep in mind I paid IN FULL and with CASH up front for this vehicle that had little to no miles on it. He told me no and decided to have to me speak with several other people regarding the issue. One of the Service Advisors that I spoke with understood my frustration. He suggested trading my car for a different one, stating that he would want the same or money back if he was in my position. After arguing with me for about an hour, Ward took me to the Collision Department. I think he must have been anxious to clock out and go home. The employee I spoke with in the Collision Department told me that the door would NOT be repainted with factory paint, therefore proving my point that the car will no longer be "brand new". Ward continued arguing with me, stating that this sounds like a law suit for Honda and that the dealership has nothing to do with it. Again, this is something that was overlooked by both the factory and the dealership before selling the car to me as a brand new vehicle. Ward sat me down with the man who sold me the car, Mike, and one other person. They asked me what else they could do other than swapping the car for a different one in order to keep me a satisfied customer. Ward offered me $6,000 back. I told him that did not seem fair and that I would accept $4,000. We agreed on $4,000, and I left with an appointment scheduled for the door to be repainted the following Monday. I dropped the car off on Monday and was given a rental vehicle. Three days passed with no status update on the car, and AGAIN I decided to call them myself. The Service Advisor informed me that the car would not be painted until Friday morning and would be done and available for pick up the same day. When I went to go pick up my vehicle on Friday, I was expecting a check for $4,000 as we agreed upon the week prior. We went out to the car to inspect the paint job. Not only was the defective part of the door still visible, but the inside of that door had been scratched where they took the door panel off to remove the door handle. So not only was I unsatisfied with the paint job, but now there is even more damage than there was to begin with. The Collision Center said that they would fix the inside of the door. I took my vehicle to have one problem fixed and left with yet another problem and expected to return for it to be serviced again. The Service Advisor told me that I would NOT be issued any type of refund (the $4,000 as discussed previously), but that they could offer me free oil changes. At this point, I needed to get home so I left with no coupons for the free oil changes and was told they would be in contact with me. During my entire drive home, the car smelled of paint fumes, making me feel very nauseous. It's been 2 weeks and I still have not heard from anyone. If you are looking to purchase a brand new vehicle, especially an expensive high-end vehicle, I suggest you TAKE YOUR BUSINESS ELSEWHERE!

I went there wanting to buy a used car I saw online. I knew which one just needed to test drive it. walked around for a bit looking for a sales person on the lot, which didn't seem to be anyone out there to help me. saw a few team members walking out and asked them who the lot person was or how to get a hold of anyone was told to go to the desk. walked in no one was at the desk. no greeted me or asked if I needed help. there was lots of team members around, walking around doing nothing, but still no help. stood there for 10 minutes and nothing. I left with my money still in my account and no sale for them. waste of my day going there to buy a car.

It took 4 phone calls for someone to pick up the phone to make an appointment for an oil change.

Worked with Bruce and Corey over the Internet. They didn't have the exact car we were looking for but after a few days found one and worked hard to get it. They called me on Friday and said they were going to get it, and on Saturday called to tell me it was there. Keep in mind this is all on verbal "we're close to a deal" on the numbers. We made it in Saturday afternoon and the car was pulled into the inside delivery area waiting for us. What a treat in the 110 degree heat. Bruce and Corey went above and beyond for us, and the deal worked out well, too. I wouldn't hesitate to buy from AutoNation Honda in Chandler again.

Very disappointed. I called to set an appointment for a oil change and recall notice, I was told they couldn't set the appointment and would have a service person call me back, I waiting with no response, a couple days later I called again, same thing, waited a few more days, this went on for me leaving messages and no response for two weeks, finally I just set appoint on the internet for Labor day. I had received an email stating they were open and even had a service coupon attached. Got there at 7 am for appointment. It was closed. Other cars there also waiting and wondering what the heck was going on. After 1/2 hour, went home later called the Sales department and they said Service was closed that day. They would have someone call me. Of course, I didn't get a call back. I went on internet and set up another appointment. Went to the appointment and was surprised there was no big deal about them doing the recall notice, just would take a little extra time. I was out of there in 1 1/2 hours -- which was good. I am happy with the work they did on the car but not happy about them never calling me back. I found out there were 25 people that came in for service appointments on Labor day just to have to go back home - not acceptable.

Eric Hardy was my sales person. He was very professional and kind.

If you're buying it's great, if you need help with potentially hazardous issues with your new vehicle you'll get the runaround and no help at all. Very disappointing. I wish it was still San Tan Honda.

I took my car in for the first oil change and wound up having a great experience. Since my car is only just over a year old, I was figuring that all it would need was a quick oil change and out we go. Well, Tony rolled out the red carpet and definitely showed what great service is. He made sure that all software upgrades were performed and even fixed a hole in the tire free of charge. He even had the car ready 30 minutes quicker than quoted. I wouldn't hesitate to bring my car back here. Great, friendly people.

I took my car in for an oil change on 08/19/17 for an oil change. I found out my Honda Care is for a Service Contract not the Honda Care Maintenance Service I requested when I bought my 2015 Honda Accord. I have made 2 calls to the Finance department and as of 08/22/17, I have not received a return call. I want this error corrected as soon as possible.

We dropped our van off on Saturday morning. By the afternoon we hadn't heard anything and called for an update. From there we were told that they hadn't looked at it and would be closing in 1.5 hours. We got a loaner car that was not comparable and wouldn't hold our 3 car seats (creating extra work to switch vehicles depending on who needed to drive the kids). They had to order parts and got the wrong parts at the end of the day Monday, now extending our time with the small loaner. By Tuesday afternoon it was done, but not without several calls, most of which could not be answered by anyone. Although their location is super convenient, I doubt we will take our vehicle back there. The overall service was completely sub par.

Make sure when purchasing from here you check every little thing and be prepared by having a lot of extra time when accepting delivery if your newly purchased automobile. The delivery of my recently purchased Highlander was a disaster. The original sales person passed me off to his "partner" then she passed me off to "another" sales person for delivery. Needless to say it in item that was to be addressed actually was prior to my arrival even though I have them an entire extra day to ha e the things completed. I'm sad to say I'll never purchase from them again. Once the papers were signed the customer service was severely lacking.

Their service department is a joke. I brought my car in for the A12 service. In addition we had some issues with the lane departure and crash avoidance system and the center console power outlets didn't work. I dropped my car off at 10am...at 6pm when I arrived it still wasn't ready, they were rushing to get it done. They informed me they found no issues with the lane departure and crash avoidance, but the lane departure doesn't work at all still. Then they said they needed to order the part for the center console power, they would call me the following week. 3 weeks later, still no call. The part that really upset​ me was the A12 service included a tire rotation which they charge for. I get in my car afterwards and all the tire pressure isn't right. 1 tire was at 45psi, 2 at 30 psi and one at 33. Do you not even check the tire pressure when you do a rotation? Half assed work for sure! I have about $800 worth of maintenance coming up, maybe a regular mechanic would be better. UPDATE...Called the GM and they were out of town. Was transferred to the director of service, got his voicemail. I left a message with my contact info, week later still no call back. It is obvious their service department doesn't care about clients. We are in a lease and coming up on the end. It will be tough to give this place our business knowing their service department is so horrible.

I had a service appointment on Saturday scheduled at noon for an oil change, tire rotation and alignment and transmission fluid flush. I was told it would take approximately 2 hours for the service to be completed. It took 4 hours. I also waited 30-45 minutes to get a courtesy shuttle ride to be dropped off at a shopping center nearby. I came back to the dealership early thinking the car would be ready in the 2 hour time frame, but ended up waiting there for another 2 hours. Other than the lengthy wait, the staff was pleasant. It has been my experience every time that the wait is typically longer than promised. I would advise that you work on that and keep your appointments as scheduled.

When I arrived at the dealership for a $49 oil change, I waited 10 minutes or more for the adviser to come to my car although multiple advisers kept walking by ensuring me that someone was coming. $400 worth of service later my car was done pretty quick and the shuttle driver was very nice. Joe K did a great job and recommended a few services. I have been calling AutoNation Honda for 3 days leaving messages for a call back to speak to an adviser just to ask how long the $240 service they recommended usually takes to complete. So if I want to schedule an appointment I can speak to someone right away but to get information in order to schedule an appointment I have to keep leaving messages and wait for a call back that apparently isn't going to happen. Its my own fault...I should have stayed loyal to Showcase & Arrowhead Honda but its not to late to return. Update**** It is now Friday and I still have not received a return call. Instead of responding to my post on here telling me to call the general manager, how about you get my customer information and call me!!!! That would go along the lines of the great customer service you claim you're aiming for.

I wish I could put less than 1 star, they sold my wife and I a cr -v that had NO working head lights then refused to fix the plastic cracked inside the trunk. As if this was not enough they lied to my face twice about the limits of our certified pre owned Honda warranty, I had to call Honda United states headquarters before they "grudgingly" admitted they would fix the shifter console light. The second level manager tried to lie as well but I had the contact name and number of the Honda headquarters and they set him straight. Avoid these people like the plague they will smile lie than denie. I have had nothing but problems with these people not wanting to honor the certified pre owned warranty and dragging there feet on repairs. Find a decent dealership not these jokers, the employees eat the food meant for the customers for god sakes.

Horrendous customer service!!! Wish there was a zero or maybe negative star rating. I own two Honda's and have been a regular customer for past many years. Got my car serviced and up to date two times in the past month paying heavy dollars for service. Both times battery was inspected and OK'd. Turns out battery completely crashed just few days after service leaving us trapped on the road in the middle of nowhere on a Sunday stranded for 3 hours. Upon returning back to town, called many many many times leaving messages and voicemails. Its been 3+ weeks and no call is returned. Even though this dealership is closest to my house, guess time to take business to other Honda dealers in the valley.

TL;DR, if you don't want to read my whole review, just remember that AutoNation will offer money to those who write bad reviews, in exchange for a positive review. I was paid $100 for mine. I had to call 4 times just to find out the status of my warranty, and if my tire damage was covered or not. I was told I would be called back, and that I was on the priority list for being called back. When I called again the next day, I was transferred to somebodys voicemail. I left a message, and never got a call back. I called again a few hours later, and got transferred when I told the rep on the phone that this was my 3rd time calling, he tried to be helpful. He put me on hold like he was going to talk to someone instead of transferring me, and after waiting for a few minutes, I end up hearing the voicemail recording again. The fourth time I called I had to explicitly say, do not forward me to some voicemail. Turns out it's not, which is all I asked to know in the first place. Here's where it get's even more frustrating. I purchased the car 2 years ago, and after some surprise fees and feeling that the financing person was generally dishonest with me at time of purchase I left a bad review. I even specifically recall mentioning that the warranty I purchased covered wheel and tire. Then, my paperwork reflected that it did not. I left the bad review, and got a message shortly after apologizing for the bad experience and was reassured that wheel and tire was covered, and that I would be reimbursed for the extra fees. I got the check, and then, they offered me $100 to change my review online. I did, and got the extra money. Now today, when I need that wheel and tire coverage, that I was assured of way back when, it's not actually there. They practice bad business. And you can't trust the reviews on here, for all you know, they were purchased.

This place is something else. Heather in the Service department love to answer the phone on speaker, so rude... very unprofessional. I call to speak with the Service director and get sent to voicemail. Haven’t received a call back yet from the Service director. I bought an oil change for my ACURA first the service advisor felt like he took his time to get my car checked in, then when my car was done he took his time to complete my paper work, he was to busy pleasing and having his nose up some other client ( VIP ) so my paper work was pushed back. When he was going over what needed attention he mention to me that the transmission fluid need to be flushed … funny that he said that because my transmission was flush by an ACURA dealership in the valley about 2 months ago. So I don’t understand how it needs to be changed if it already was. So that makes me feel that they are NOT checking the fluids. Oh and another thing when I went to install my own air filter, I look under my hood my snap cap to keep my plastic cover in place under my hood all but 2 where missing. Great Thanks HONDA tech guys for NOT putting all my parts back on. I wouldn’t bring my car here again.

We had a recall on our vehicle so we brought it to AutoNation Honda to be serviced. We were told the wait would be 30 min if it needed to be serviced an hour wait. Nathan (Nate) Flynn was our service advisor. We asked if it was longer then 30 min. Can he update us so we can leave. Two hours later he says it's done he just needs to finishing the paper work. 30 -40 min we went to see what the hold up was. He started yelling at another service advisor who was just trying to inquire about the vehicle for us. Nate was very rude I even heard him say he doesn't care whether we come back or not ( when just inquiring about the paper work ). He never updated us and after 3 hours we found out our car had not even been seen. I do not recommend Nate as a service advisor to anyone. He is rude. It was very frustrating seeing all the other advisors being considerate and updating their customers on their vehicles and we were never spoken to unless we inquired about something. At the end of our service 4 hours we got our paper work for our vehicle with the wrong name on it. Very unorganized, unprofessional, there was no management their to speak with too. Do not recommend.

I bought a certified used Honda Accord from this dealership three years ago and I'm still deeply disappointed by the transaction. The black paint had damage from water drops that had fallen on it in hot weather. These were hidden by some sort of paste wax and didn't become visible until I had washed the car. I was also sold an AutoNation warranty for $1200. It was unclear to me that the car was already covered by a Honda warranty. I feel ripped off.

Salesman seemed a little pushy collecting a bunch of information before seeing a car or test ride it..

After talking with 7 valley dealerships trying to find the best deal on a new Civic, I had four tell me that they had no idea how AutoNation Honda could offer such an amazing deal and if it was a true deal to take it that day (the other two just gave up on me). I went in and did a final test drive with Tim who took me through the rest of the process. I've purchased cars through about five different dealerships in the past (Tucson and Phoenix area) and it was never as easy as it was here. Everything from filling out the paperwork, dealing with a trade in, financing; couldn't have been more painless. The facilities are well maintained and I wasn't hawked as soon as I got out of my car. I was able to walk around and look at cars for a bit without being harassed and when it was time to find Tim several people were able and eager to help. Can't imagine buying a car anywhere else and we'll likely be back for a new pilot in a year or two.

The sales team is unorganized and shady. With the exception of Sarah, who faced obstacles out of her control. The parts and finance department went above and beyond.

While overall experience was very good, I do wish there was less paperwork and waiting time. I would recommend this dealer.

I had a tough, but ultimately very pleasurable experience with AutoNation Honda Chandler. I purchased a vehicle from a great saleswoman Sarah. She was very attentive, quick to respond, and answered all questions. The vehicle was a used car, not certified, and ultimately found a problem through another mechanic with the AC compressor during my 5-day return policy period. I took the vehicle back, expecting to have to haggle for the repair. Not only was their no hassle, but they replaced the part, gave me a rental for the evening, and at no cost. By no means were they required to replace the part on my "As Is' purchased vehicle, but they went above and beyond to make sure it was done. Jericho, the service manager, was very helpful, and Connor the mechanic was answering all my questions during the entire ordeal, and did great work. Very happy with my experience and would definitely recommend.

I purchased a 2006 Honda Accord after originally wanting to purchase another vehicle from Gregg, who was very kind and courteous. What I didn't like was that the car came with a factory installed anti-theft security device, but with no remote. I was told if I wanted one I could purchase one for $120. I think if I purchase a car used or not and it comes with the device installed, it should also come with the remote. This left me very disappointed. So while Gregg was kind, I felt the his supervisor and the dealership itself was not.

Service department advised me if Honda installs a new battery when your vehicle is at 35,999 miles and that battery fails at 36,001 miles, it won't be covered under warranty. Obviously Honda is more concerned with doing the bare minimum to comply with the warranty rather than doing the right thing for their customers. After 3 vehicle leases and 1 purchase with Honda, I'll never spend a dime with them again.

If I could give zero starts I would. Worst service I have ever experienced. I have purchased 4 Hondas from this dealership and after my experience today with the service department I will never go back. Last November 2016 I purchased a new battery from their service department and last night it died. The battery comes with a 100 month warranty but when I took it in today to be replaced I was told the warranty was void due to my car being over 36,000 miles...regardless of the fact the battery they sold me died within less the one year. They explained that if I purchased the battery at 35,999 miles and one day later it died they would not be able to replace it since I would be over 36,000 miles. What kind of service is this? In the future I will be taking my car to Jiffy Lube as they are faster, provide better products and better service. My lease on this car is up in June 2018 and this seals the deal...turning it in and going elsewhere.

Service department advised me if Honda installs a new battery when your vehicle is at 35,999 miles and that battery fails at 36,001 miles, it won't be covered under warranty. Obviously Honda is more concerned with doing the bare minimum to comply with the warranty rather than doing the right thing for their customers. After 3 vehicle leases and 1 vehicle purchase with Honda, I'll never spend a dime with them again.

From making the appt to driving up to the service curb, I had to repeat myself of why I'm there 3 or more times. The Honda website for Bluetooth cellphone capadabiliy is not up to date. Other than that, the sevice was fine.

Great buying experience, but that's where it ends. Was fantastic service while owned by SanTan Honda, but now as Autonation, the changes result in poor service quality and really bad attention to detail. Been back multiple times to the service center and autobody shop. On average takes three trips to get the same service right. Generally leave with our van in worse condition than before we brought it to them. Replacing a defective sliding door motor, and now have a door that rattles constantly when driving. Replace the drivers seat heater, and the head rest no longer will move. Details for an oil change like putting in nitrogen for the tires and valve stem caps being put back on are missed consistently. I don't want to give the wrong impression we used to love this dealership. Service was fantastic. Now faced with $1,100 for the next scheduled service, and I can't see why I would trust them to take off the water pump and replace the timing belt if they can't get simple services right. Only vehicle and need it safe for my family. Too bad, it was a nice place to do business with. 07/2017 update: Bought our van when SanTan Honda was just bought by AutoNation. The service experience for our previous car here was excellent. AutoNation made a lot of changes and they had a noticeable impact for customers and the level of service degraded substantially. It has been a couple of years and my last service experience was better than the past. Still not the 5 start SanTan service level, but pleased to say no issues so far with the service a had done two days ago.

SERVICE REVIEW: This February my elderly mother brought our 1998 Accord (150k+ miles) in to diagnose an ignition problem, which was quickly done and corrected at a reasonable cost. However, their courtesy inspection of the car resulted in a recommendation to repair oil leaks, although very minor (engine not consuming oil nor leaving drips in garage), were represented as ‘potentially CATASTROPHIC’. This terrified Mom into an additional $3000 of elective work on her 20 year old car that is worth $1800. After months of attempting to resolve with the service manager and not receiving promised phone calls, we’ve just given up. As a result, we chose Tempe Honda for our purchase of our new 2017 Accord, and won’t be back to Chandler AutoNation. Two stars for the prompt and accurate repair to the ignition. Zero stars for the EXPLOITIVE work upsell to a VULNERABLE customer and LACKADSICAL follow up. If you dare to patronize their service department, strongly recommend you get a 2nd opinion - better yet don't bother, and certainly don't send someone who is trusting and doesn't know much about cars.

Bought our van when SanTan Honda was just bought by AutoNation. The service experience for our previous car here was excellent. AutoNation made a lot of changes and they had a noticeable impact for customers and the level of service degraded substantially. It has been a couple of years and my last service experience was better than the past. Still not the 5 start SanTan service level, but pleased to say no issues so far with the service a had done two days ago.

Great experience!! Carl and AJ made the processing short and simple.

We had been to other dealerships, but not AUTONATION, which was very well organized - customer parking (easily accessed), friendly sales person (offered information and cold water, not deals). Greg Gabbin (internet fleet) was both friendly and knowledgeable....will shop here again, when the time comes.

I recently bought a new 2017 Honda Accord Sport a few weeks ago at this dealership and had a pretty good deal with them. Just a few weeks later, with only about 900 miles on the car, I notice that my A/C is blowing hot air. Thinking my warranty would cover whatever was wrong with the car, I take it to the service department to be fixed along with the installation of my remote start. Upon pulling in, they told me that my car would not be done until the next day, but did NOT offer a loaner car while my car was being fixed. In addition, I found out the next day that the fixing of the AC due to a punctured condenser as a result of road hazard (a design flaw of the car on their part) cost $800. Keep in mind I JUST BOUGHT THIS CAR and have the Honda Care warranty.Currently debating whether or not to return the car and for sure WILL NOT BE BUYING OR GETTING SERVICE DONE HERE AGAIN!

Had to call couple of times and left VMs to get an update. Never hear back. Paperwork took too long at time of pickup.

I purchased a ridgeline a week ago and wanted a trailer hitch harness installed. I was told to bring it in Monday at 9am and look for the "given" service advisor. I was also told that it would take a few hours and best take the shuttle service. Everything seems kosher. I got their on time but service advisor was too busy to see me and referred me to someone else. New service advisor comes up and I asked him if he could give me an estimate as to how long would it take. He tells me that they will have to call me since they might not have the part. I take the shuttle like I was told and got a call an hour after. What do they tell me??? They will try to get it done by the end of the day. More like 5 pm, end of day. Now, this seems to me a beginning of a beautiful relationship.

I had an 8 am appointment for oil change and to replace serpentine belt, and install new visor. The visor was ordered several days before appt but advisor told me the wrong color came in and would have to reorder. I waited 3 hours for oil change and belt replacement. Many people came and went during that time. When I questioned this, I was told that they were very busy. Since there was only about 3 people waiting at 8 am then they were obviously taking other vehicles ahead of mine. Why make an appointment when other vehicles are being taken care of before mine? I was told the belt would take 1 hour so the oil change took 2 hours??? Next time I will just show up without an appt. Will probably get faster service. Ordered a visor through another Honda dealership for $33 cheaper.

Very nice welcome and service person was great at answering any questions I had.

Was told they did not have enough "man power" to facilitate test drives because we were honest about not buying today because we are choosing before three makes and models. 15k isn't a small investment and yet there were several sales persons standing not doing anything. This is why we will buy American made.

Bought a used car Honda Civic have 5 day buyer remorse was told it was a certified car. It was false. Car was over priced. And on second day bought stereo doesn't work correctly. CD player no operational. Took to service. We're sorry. It is what it is. Messed up after paying over 1300 over the value price of car. I won't do that again. Dealer won't help customers correct their product sold. And Honda USA won't touch it either. Let's just push our cars and products and screw the customers. That's what happened to me. So buyer beware. Check everything before you sign anything even stereo and cd iPod connect.s. Very disappointed in Honda and dealer.

Worked with several staff who were all professional and helpful.

Needed brakes and alignment plus some minor recalls. They were very helpful with all my questions and concerns regarding some tire purchases and claims that they had made about my car.

Tim was very helpful from the very beginning. He picked me up from rental car drop off place. He is a extremely nice caring person.

Ryan was great, got me in and out as scheduled!

I have been shopping for a Honda Civic for our daughter and found one I liked on the website for San Tan Honda. I sent in a request for additional information and was contacted by Stacey Craft. He provided me with pricing right away and I was very interested so he scheduled a 6:30 pm appointment for me and my wife to come test drive it. EVERYTHING WENT DOWN HILL FROM THERE!! When we arrived at 6:25 pm we went to the desk in the showroom like Stacey had asked us to do and ask for him. We were informed that Stacey left 2 hours ago. WHAT!! Then it gets better...It was like kids fighting over who could help us, the regular sales team or the internet sales team. Finally a gentleman agreed to help us and pulled the very hot vehicle up front for the test drive. My wife and I both liked it but we were still taken back by the lack of respect of Mr. Craft not to inform us he would not be there or have arranged for someone to be waiting for us. It gets even worse....as we are inspecting the car out front another sales person comes up and says he has someone who would like to test drive the car. The guy helping us says and I quote "are you guys gonna do something on this tonight?" I was so taken back and frustrated I said we will think about it. IT GETS EVEN WORSE....the next morning I get an email from Stacey asking if I had any pricing questions...nothing about not making his appointment. Sad thing for this dealership is we were prepared to buy!! I called the dealership the next morning a 9 am and asked for the General Manager Patrick Terhaar and was told he as out for the day. The receptionist then took all my information and assured me that she would email Patrick and the Internet Sales Manager and they would get back with me. As of today almost 30 hours later no call from a soul. This dealership clearly demonstrated they don't care about customers. So they not only lost a sale but they lost a service customer who has been using their service department for almost ten years. This is why we should support the local dealerships!!

This place won't even warranty their own battery that THEY replaced ONE YEAR AGO. BUYER BEWARE AND STAY FAR FAR AWAY!

I just had an oil change & tire rotation for my Pilot. I think everything was okay. Only a little problem was when I arrived for my appointment, my service adviser was not there until about 10-15 minutes later...usually they were fast - within 5 minutes to come to take my information. It was hot outside too. I think the vehicle was completed within the time promised, but he failed to call, or announce my name on the mic, or look for me. I had to wait for another 10-15 minutes, until he finished talking to another customer. While waiting, I went checking out the new Honda fleet. All staffs were okay; they made me felt at home, let me wandered around to check out the new cars in the showroom...they did not border me by asking me questions. The waiting area was great. They had PC, TV, & Wi-Fi to use. The restroom was clean. And thanks for fruits, donuts, and water.

Ok

Worst service. Ever. Came in for an oil change. Didn't greet me at the entrance to where you are supposed to drop off your car. Took 2.5 hours. For an oil change. Tech offered to pay for the service. Not enough spend that much time there. Go somewhere else.

I do not recomend doing business with or having any contact with AutoNation Honda of Chandler. I did not find them to be honest or trustworthy at all. I do not recomend opening the online credit application even to look at. I filled out part of a credit application online and changed my mind and **did not submit** the application, I closed the application without submitting it, yet somehow autonation obtained my personal information and ran my credit without my consent. I do not recomend this company and I highly recomend not engaging in any electronic communication with them. I do not recomend opening the online credit application, your information will no longer be private it seems from the moment it is opened on your computer regardless of how you proceed.

Much confusion over the maintenance plan I purchased covered thier 'Reccomended' services. $600 later, I found out the hard way. My plan didn't cover much. Also, tried contacting managers on my concern, no one called me back. So I went back, only to hear, 'buyer beware', argument. Matter still not resolved. The two stars is for the excellent service while their and, unfortunately, for not contacting me back about my concerns.

Their website has one price but they quote a different price when you get there, it's not a sale online either...it's just the wrong price...if you can show them, they will honor it. When my car was finished, it came back dirtier than when I got there! All they did was do a half a** job on the windows and slapped armorall on the wheels. When I pointed it out to the attendant who brought my car up, he said he would personally run the car through the was "again"....I said I have already been waiting over an hour, I don't have the time when it should have been done in the first place and I was told it was being washed.

TERRIBLE CUSTOMER SERVICE. I WILL NEVER GO BACK. DO NOT DEAL WITH THIS DEALERSHIP.

While driving by I realized I hadn't had a oil change or tire rotation for a while so stopped in to see if I might be able to get these on the spur of the moment as I had free time. And yes! They were able to fit me in! Nice!

Hassle free, over the phone and email making deal and getting car at already decided price. Excellent service and great customer service, no complain at all.

Another great service experience. Friendly people, convenient facilities to relax or work with internet if required, prompt service and very thorough on vehicle status. Very professional and customer service oriented. I always look forward to visiting AutoNation Honda in Chandler.

They have over a thousand dollars in hidden fees.

Gregg Gabbin, Internet Sales Manager from AutoNation Honda Chandler provided an exceptional sales experience when I purchased a 2017 Honda Civic Hatchback. I was very impressed with this dealership and would definitely recommend them.

No one greeted us outside or inside. There was someone who'd been waiting 15 minutes before us that had to ask for help again. We were told there was no one available and wouldn't be for a while. I'm honestly not sure what kind of dealership they're running but I'm not inclined to buy from them.

Overall experience was pleasant. Dealer did not check the spare tire or the fog lights , neither of which did not work. Understand I bought as is, but would be nice to have been told rather than found out later. Other than this everything seems to be good.

They have rediculous markups on parts, and they don't tell you until it's time to pay. I just paid a 65% markup on what I needed.

Buying the used Toyota Sienna went well. Was one minor repair to be done but they had to order the small part. I had an appointment set up for Wednesday, 4 days after I purchased it but I had to reschedule it for the following Saturday, one week after buying it. I took the morning off of work to make the half hour drive to my scheduledad appointment only to find out that the wait was going to be 2 to 2 1/2 hours. What the heck was the reason for the appointment? When I talked it over with my service coordinator I decided to do the job myself, all I needed was the part. Yeah right, turns out they didn't order it. So I wasted a whole morning for "nothing". I would have really been made if I had wasted the additional 2 to 2 1/2 hrs waiting for the service only to find out the part wasn't ordered. Not a very good start.

Took our 2012 Civic Hybrid in with a 7 year "$3000 bumper to bumper warranty" the AC was blowing cool at best but wasn't cooling car off, I ask the to fix it and he said he would have to do a $199 AC service plus the $100 deductible before he could find out why it is losing freon, he also told me it was normal for a 5 year old car to need freon, Bullshit!! I told him about my 2005 Toyota Tacoma with 125000 miles on it that has never been touched and it is blowing ice cold!!! What a joke!!!!

Bruce Kral at AutoNation Honda in Chandler provided a no-pressure environment and my satisfaction was his top priority. I would gladly buy a car from him again.

The SUV purchase went well but the next day pickup we noticed the passenger mirror was broken by their car wash. Manager put in writing new mirror would be ordered. Called 2 wks later and was told they forgot to order. Next day they called us to come down to parts dept to order ourselves. My father shows up to Autonation Honda to order as instructed and was then given a hard time about it. The manager (not same) then proceeds to accuse my father of fraud. Stating he did not recognize manager's signature and that my father could have wrote it on the receipt. Yes I will be calling Autonation Honda Chandler today....

Working with AutoNation Honda was fantastic. David VanRuler was so helpful since this is my first car purchase. The paperwork was fast and matched the quotes that I got online for pre-approval. Very open and honest, no hidden fees.

Great service, but the prices are too high and they exaggerate small problems. If your car is not under warranty, I suggest Hontech on Arizona Avenue.

I had a horrible experience with Honda warranty and subsequently with Autonation Honda. I was only able to get someone to call me once I provided negative feedback on their survey. The person who called me was argumentative and blamed me for the problems and I was more angry about the situation than before.. They make promises that they don't keep and then blame you for not knowing any better.

Very quick and easy buying process. Sales agent TJ was friendly and made things smooth. It was my first car from this dealership and I am satisfied with the deal.

great dealership and knowledgeable sales person and finance manager, but the buying process easy.

I hope the servicing of my Honda CRV was better than the condition of my car when it was ready.... The carpet was not cleaned or put back in place, the trunk area not vacuumed. I asked for the tires to be rotated and they were not, the spare tire was low, don't know if the tires were checked or not . Told you was going on trip and wanted the car to be in good shape and I don't believe you cared.

Horrible Service! Went for an oil change and was overcharged and had warning lights come on after they changed the oil and rotated the tires. The worst part was we had to call them 3 times about this and never got a call back. Finally went down there and rather than address the issue they made excuses and treated my wife like she was clueless about cars. Then had the audacity to ask us to give them 10's on there CSI (customer satisfaction index), which is what the dealership is rated on for bonuses. If you have any option take your car someplace else! If you do go there make sure they put all the parts back on before you leave.

Horrible Service! Went for an oil change and was overcharged and had warning lights come on after they changed the oil and rotated the tires. The worst part was we had to call them 3 times about this and never got a call back. Finally went down there and rather than address the issue they made excuses and treated my wife like she was clueless about cars. Then had the audacity to ask us to give them 10's on there CSI (customer satisfaction index), which is what the dealership is rated on for bonuses. If you have any option take your car someplace else!

I needed a new ride and my repair bills for my 2005 toyota matrix were starting to add up so I was in the market for a Honda Accord and found a decent listing at this dealership. I called in right away to schedule a test drive and Sarah Stacks made the whole process very welcoming and friendly for us, she was timely and understanding throughout and seemed to actually care about us and our new vehicle. I would recommend working with Sarah since I know she will go the extra mile to make sure you are happy with your investment and the process it takes to get there.

While the experience of having my Honda Pilot serviced went well, no repair was performed due to an inability to get the problem to show itself to the shop. I understand that issue. Since leaving the facility last week the problem has resurfaced 3 more times with warning messages from the vehicle. I have attempted to contact my service adviser and left 5 different message asking what needs to be done. Zero response. I then called the facility and asked for a supervisor and was advised at 4:40 pm than none were available because it was late in the day but that one would contact me first thing the next day. No returned call over 24 hours later. In short Auto Nation Honda has been unresponsive to my warranty issue.

I had to keep calling to find the status of the car (AN had it for several days). When I go to pay, clerks can't find the package: don't you use a computer? 3x5 cards? I got an email saying my part is ready, the day after I get the car back, and the person sending the email never replied after I asked for clarification. Lots of mechanics can fix cars. AN is closest, but they all have courtesy cars. Others also have courtesy.

Friendly service manager and service was done on time.

Why bother critiquing? Look at the other poor reviews, they all have a canned response to contact the GM. Probably one attached to this. Well, I emailed the GM and Service Manager in response to their request for feedback - no response. The service was poor and they did not include my 10% discount voucher in the bill...Honda owners - you deserve better .

I called regarding a question regarding the transmission on my 2011 Pilot. Left a message, after 3 days nobody responded. Decided to go to another dealership. Ron Krajecki

I like this Auto Nation Honda. They have always been friendly, positive attitude. They share all information about what they have done, can do and recommended the next care service that should be completed. They have great staff all around.

I went here wih an appointment made with a salesman. When I arrived, no one greeted me. I had to wait about ten minutes before I found someone, only to find out the person I had the appointment with was not there. The man I was now dealing with went to look for the car I was there to see. 10 minutes later he says he can't find it, did I have the vehicle number. I gave itto him. Another 10 minutes he says he found it, was now going to bring it up front. 15 minutes later and after seeing him with a jump-starter, the car is brought up. I test drove, liked the vehicle, asked about the spare. 3 people later I was informed where it was. They were not familiar at all. I had my friend and 3 kids with me, and they were never acknowledged. I did decide to buy simply because my​ current vehicle was dangerous. Isaw at least 6 reps around, doing nothing. After 3+ hours, I left after 10:00 pm. I was belittled, ignored, and no one bothered to give me technical information. Next day my gf brought it back to have the battery replaced. She was shuttled home, told they would call her when ready. She had to call, found out the car had been ready for an hour. By the time she was finally picked up, she was very late picking up kids from school. I spoke with a manager. I received an apology and a football metaphor. I would have received better service from an unmarked van giving out free candy. I should have bought off Craigslist.

I would like to commend Corey Cameron for his exceptional service.He tried everything to help me buy my HRV!! I also want to thank David Workman for helping me solve the problem that I had dealing with one of the managers.He explained to me everything in plain language.I had to go back 3 times to this dealership because of unnecessary changes.

The service department is great. Whatever you do, don't use the body shop. You will get your car back with plenty wrong with it, so don't expect to pick it up when it's ready. A quick once over created a punch list of seven items that required repainting some areas for me. A run in the paint, an area that looked like it was nothing but overspray, broken and missing weather strip clips and the wiring harness was hanging out from the bottom of the door to name a few. It's obvious no one looked at my car to make sure it was ready to be delivered. Definitely not dealership quality work.

I had problems with their service department. And this review will never make it.

Pispoor service center. They left a dent in the front of my car.

From the first call, Sean S was friendly and helpful. The car I was looking for was ready to test drive when I arrived. Everything was spot on! All staff were friendly. I'll be back for my next car.

I came here to look at the Pilot and not one sales person talked to me. I walked around for about 20 minutes and was never asked if I needed help, and couldn't find anyone to talk to either, so I just left. Too bad too, because I was really interested in buying one. Guess I'll buy a Highlander now since the Toyota next door actually helped me.

2 trips 2 get air bags replaced that took over 4 hours and then you crack our windshield and expect our insurance to pay for it. Mike Bradley that is truly poor service. We have bought 2 cars from this dealership never again!!!

They did everything mediocre. Salesman was good though. Came in with Cash and it took 6 hours to take my xterra off the lot for an uninspected issue with the xterra... they said it was 100% the rotors. They "fix" it, comes out being driveshaft propeller.... Ofcourse, I found this out after buying it.... so mediocre...... Sales Manager made me feel he just wanted us gone and not treated genuine.... ok im done. Thank you.

I had previously written very harsh reviews but in the interest of not sounding distasteful I've rewritten this one. The biggest problem I had with AutoNation Honda in Chandler is with regards to lack of integrity. I was told several different things that never were fulfilled. I interacted with about 7 different sales associates and hardly any of them were filled in on our situation prior to the conversations. If you're in need of a car you can shop here, but I would highly recommend going to other dealerships if you have time to look around. I was very unsatisfied with this customer service and found it to be a complete waste of time. I will never be purchasing from an AutoNation dealership after having been left with this bad experience in my mind.

I bought my first car at automation Honda Chandler and it was the best experience I could've asked for. They emergent pushy and they were very informative.

Watch out if you are buying out your lease from Autonation Honda in Chandler AZ. The process is sloooooow. We signed purchase paperwork two weeks ago but still keep getting calls from the leasing division of Honda. Still haven't received my purchase paperwork copies from the Chanler dealer. Finally got a call from the leasing division saying that they were turning me in for not making a lease payment! Guess I will have to make a payment to keep credit intact. Also registration was due in March and is still not paid by the dealer, even though the purchase was approved. I have been checking the MVD site for weeks now and emailing the dealer but not paid yet. I bet I will be asked to pay the late fees even though the dealer has been paid.

I had a good sales representative while at this dealership and ended up purchasing a 2017 EX-T Civic. During financing I declined any extra warranties and the financial representative did not take it too well. I gave him my debit card for the down payment and he came back saying it was declined. I brought a check in the following morning, however I did call my bank to double check... they were unable to confirm my card was ever ran the previous night... When coming back that morning I had my battery replaced because the original battery was a dud (failed the previous night when taking it home). I noticed the tint on the windows had some bubbling near the top. Took a long time to receive a response back from anyone at the dealership. Eventually received a response and scheduled a time with a friendly representative to get it corrected. However, upon getting the car back after getting the tint 'fixed' there was a scratch on the tint after 'repairing' it and a ding/scratch on the paint (no idea if paint damage was there before or not). Now a week later the tint is bubbling randomly... still need to coordinate a time to drop my car off to get the scratch fixed correctly, hopefully they will fix this issue because the car is only 2 weeks new... tl;dr—I guess you should purchase the useless warranties otherwise they will make you regret you never did... 1 star because of the technicians and financial representative

Just discovered on my Girlfriends carfax that these guys shaved 24,000 miles off the odometer back in 2008. Just letting you guys know. It's also fraud.

They waste your time for nothing. Last month I went there they gave me 12% since my score was not that good. I went today , with higher score than before. The sales man doesnt know what to do , he spend 30 min for finding the key and another 20 min for bringing his laptop. I wait that time with a hope to take better APR but they shocked me with 17%. I will never be back there I didnt feel comfortable with them . I felt they will steal me not sell me a car.

I purchased a used car from here. I didn't know much about cars. I trusted the inspection sheet they provided. The inspection sheet provided the tire tread as 7/32. But didn't provided how old is tire. The tires were 7 years old and has cracks/dry rots. I realised it after a month. 7 year old tire is too old and during purchase it should have been informed to me. I would have changed my mind to purchase the car.

I booked the appointment online which advertised a price of $39.99. I was charged I think around $55. When I told the cashier it seemed high, I was told the price on the website was wrong and this was the charge and that was that. Bait and switch. I received an e-mail from the service manager asking how the experience was, so I wrote him back telling him this and was called immediately. Manager said he would send a check for the difference and comp my next visit and would send all of this in a follow up e-mail. Never got the check or the e-mail. Second time burned by this service department. Shame on me.

I don't usually write reviews, however after this experience I felt the need to share. I spent 4 hours at this dealership and was looking to purchase a new vehicle from Auto Nation Honda. I was swapped back and forth between salesman, not sure why, but thats fine, however one was extremely slow at everything, and the other was down right rude. When I laughed a little at the trade in value of my current vehicle (because it was a total low ball insulting offer) the salesman Telly stood up over me and was angry and raising his voice to me. He was completely unprofessional, continued to talk negatively about me in the lobby in front of my 2 kids, and basically threw a tantrum. If a Honda is your pick of cars, great!! However I would recommend either going elsewhere or if not just make sure not to use the salesman mentioned above. Total wast of time!!

I thought I would come here to get a reliable and safe vehicle for my family. I work as a caregiver for seniors and transport them also. Not even 90 days after purchasing , the spark plugs, valve adjustments, CAT converter out. The 100 point inspection is a Joke. They basically sold me a cleaned up LEMON. The radiator hoses are cracked and damaged. I have not even put 5,000 miles on this vehicle (got in late February of this year) Honda Pilot. The headlights filled with water and was brushed off with "thats normal wear and tear". The warranty program they may sell you only includes the pieces that they actually do inspect. Therefore the parts and what is considered "maintenance" are not covered. The insurance company is in cahoots with the dealership. Buyer beware. The car was to be detailed while I waited. The car was filthy and full of dust. Still waiting for my "professional detail. The oil in the vehicle was at 15%, while the battery failer 47 days after taking it off the lot. I used to believe Honda was a reputable car dealership now I they're just as crooked as the Cactus Jack or another mom and pop dealership.

Incredibly lackluster experience with Service Center. I called to simply find out if my vehicle, that was purchased here, still had it's maintenance agreement on it. Before I could even finish what I was calling about the first Service Center person abruptly said that she needed to get me to a difference department. Keep in mind, I had not even fully explained what I was inquiring about not to mention she just cut me off in mid-sentence. The second person at least let me explain, but then said I needed to go to finance. So for a third time within a matter of about 90 seconds (not including hold time), I was transferred three times. The finance person I spoke with didn't know why the Finance department would answer my question and wondered by Service didn't answer my inquiry. She at least tried to go find a Finance person, but all their doors were shut. She asked that if I leave my name and number someone would get back to me. Given my experience during this call, I politely said no thanks. Because of this awful experience, I decided to take my business elsewhere and let a different service center handle my cars needs. A simple Service question that seemingly any service center would have records for and should have been able to answer this question. As a result of this experience the servicing of my Honda will go somewhere else.

TL;DR: If you really like waiting for 3+ hours for your oil change appointment, this is the place for you. Very poor experience with service department. I came in for an oil change on a vehicle I had recently purchased from this dealership. After waiting over 2 hours (with an appointment) I was rushed out with the paperwork. One of the notations on the form I received was "Oil Leak - Needs immediate attention." It would have been nice if a person would have been willing to speak with me concerning this issue before I left. When I called in, the only person I was allowed to talk with was the nice lady who schedules appointments. A supervisor called me back the next day and told me they would be glad to take a look at the oil leak. I could make an appointment and leave my car for a couple days and they could give me more information. I understand they have a high volume of cars come in for service, but there is no excuse for poor communication of serious car repair issues, and there is never an excuse for poor customer service.

My son purchased a car from here with cash in January!!! It's now March and still no tags or registration for the car. He has called multiple times and gets the run around. Someone will call him back. Now temp tags are expired and he can't drive the car we paid cash for!!!!!

My son purchased a car from here with cash in January!!! It's now March and still no tags or registration for the car. He has called multiple times and gets the run around. Someone will call him back. Now temp tags are expired and he can't drive the car we paid cash for!!!!!

Went into AutoNation to look for a 2017 Honda Pilot. Came out having to wait for a production vehicle, but was nothing but flawless. Prior to my vehicle being finished, we had already agree on a price so that when it came in, we sat down, looked at vehicle and everything else went smoothly. Great Job AutoNation.

3 batteries in 4 years...response from service manager, Steve, after 3 hours: This dealership is horrible...There are over 17 relays and if it doesn't error while Your here there isn't anything we can do. May drain new battery as well, can't guarantee anything --- you can choose anywhere you want to service your vehicle.

I am on my fourth Honda lease for my family and my previous sales manager retired so he referred me to his replacement and it turned out to be a pleasant experience. Bruce Kral was my new guy and he was excellent in all matters from helping me to check out several cars and then negotiate for the final price. It was a pleasant buying experience and I'll be back in a few months with my son to help him upgrade from his car to a new one. For price, service, and no tricky sales methods Honda Autonation is a great place to buy a car.

I bought at new CRV this weekend. Had the good fortune to have Bruce Kral recommended to me. He was informative, helpful, and definitely not pushy. I left the dealership for a little while to think about my purchase. No pressure! When I came back, Bruce was there. His follow up call an email have helped me better understand the electronics in the car. There was no "hand-off" to a sales manager, no pressure. Thanks Bruce

Overall, the experience of purchasing a used Honda from here was okay. I'd say we got a fairly decent deal…not a great deal, but decent enough. The car only had one key with it, and I asked for a 2nd key. They were unable (so stated) to accommodate my request, as it would violate their 'no haggle' policy or some such. Okay, right. But the biggest disappointment was that it took 4 hours to get a very simple purchase accomplished. We waited a long time…and I suppose, it would have been nice for them to say, "Okay, we'll give you that second key since you waited so long". But everyone was nice…great coffee, and our salesperson Keith Campbell was friendly enough and walked us through the tedium of signing dozens of documents and such. So maybe it should be a 3 1/2 star rating. If I was buying a new Honda, I wouldn't hesitate to buy it at AutoNation Chandler.

We brought our highlander in to be serviced because this is where we purchased the car. The service department suggested us to go over to a Toyota service center. The highlander died in the Honda parking lot. We sat there for over an hour and a half and not one person came over to see if we were ok or needed anything.

On January 20, after completing our research we decided to purchase a 2017 Honda Civic Sedan EX-T MT. I submitted an online request. Patrick Terhaar was quick to respond and provided Sales Manager F. Ward Bizzell's information. I responded to both Patrick and Ward with details on our vehicle of choice. Soon after TJ (Thomas Johnson) sent us another email with a photo of the exact car on the lot that we requested. There was little negotiation online. The overall price was fair although I was looking for a little more off. Knowing the general price range, we secured financing through my company, made an appointment, and took time off of work to complete the transaction. TJ mentioned in his emails that our specific choice of vehicle was tough to come-by, and that he had a metallic blue version in Tucson. In each response, I explained the vehicle request I was making, and that metallic blue was not compelling. TJ's responded the same each time - that he would keep looking. I also explained in my emails that I wanted to complete the transaction when I arrived for the appointment. Finally, I specifically asked in email if there was anything else I needed to bring to conclude the transaction. Agreeing on the vehicle and cost, TJ went to work on finishing up the deal, in particular the financing. As mentioned earlier we already secured financing at a percent that Honda could not touch (3% below what was available through Honda). TJ wanted us to fill out the credit information. We pushed back, inquiring why we needed to fill out financing information when we already secured financing. TJ provided a less then stellar explanation about not actually needing it for financing. At this point, TJ went to his sales manager. After selling Honda's at Tameron Honda many years ago I recognize that a dealership can make money on the vehicle and on the financing of the vehicle. Honda and AutoNation are in business to make money. We want them to make money. At the same time, as a consumers, we want to secure the vehicle at the price we feel is fair so that we can pay for the vehicle and enjoy its use. Once the financing was off the table, TJ started to parade a host of managers to our spot. First was Tristen a sales manager. TJ introduced me as Tim (not my name). Tristen again started talking about the limited supply of Civic Sedan EX-T MTs (although they had supposedly already contacted the other dealer to get the vehicle). Then came Mike, who again explained the difficulty in getting the vehicle. Mike explained that his counterpart at the other dealership (in Avondale) was in the process of an inventory reconciliation. He explained that the process takes two hours, and we would know by 9 PM that same evening if the vehicle was still on their lot. At every stage, each manager would ask about the financing we received and the rate. I had an approval letter from my company including the price which I produced and quickly turned over to TJ. After the manager parade we were dismissed. TJ had not provided us any copies of the paperwork we had already signed (pricing and the financing paperwork that was not for any financing). After leaving the lot we realized this lack of signed paperwork and had to return for the documents. 13 hours later, we had heard nothing, and so I sent another email inquiring about the vehicle. At this point TJ stopped communicating with me, and started calling my wife. Later TJ would explain that this is because he only had my wife's phone number. Please remember that I had emailed TJ, Patrick, and Ward multiple times. Please also recall that we HAD to fill out financing paperwork which included both my cell and work numbers. TJ told my wife that the vehicle was no longer available - disappeared! Again he tried to talk her into another vehicle, at which point she said forget it. Not surprisingly, 30 minutes the sales manager called - my wife. The black Honda Civic Sedan EX-T MT in Avondale was suddenly available again. Amazing. We made a second appointment to go in and complete the paperwork. TJ took us to see the vehicle, and briefly went over a handful of check list items. At this point my wife noticed that the trunk tray of which we were told the Avondale dealership always adds to their vehicles was missing. Again, I sold cars, and so I know this can happen. I also know that parts will keep items like this in stock. Nevertheless, we were not leaving with the trunk tray that night. When we finally met David, the finance manager he opened with a ridiculous joke about the car buying process taking time and that he feels the same way about the insurance process (my profession). He then laughed and tried to shake my hand. In our 12 minutes in David’s office he referenced no less than four times that he rarely get's paid on time by my company (the one in which I had secured financing). He even went as far as to explain how he sold a car to the VP of our bank and that it took over a month for the VP to get my company to pay for the car. I find this hard to believe, not the delay, but the story itself. See my company has two financing arms. The AVPs and above (which would include VPs) all reside in Illinois. Why would a VP of a Fortune 50 company come to Arizona to purchase a Honda? Are there not Honda dealerships between IL and AZ? This yarn, at best, was a fabrication, and in no way do I appreciate this about the company I am employed through. With each telling of how it is impossible to get financing timely through my company David would then go on to say that we would have to bring the car back and that we would have to be financed through Honda. David also did not realize that he shorted us the two days of the weekend to get the payment to Honda, and had to redo some paperwork. If we did not catch this, then it was practically guaranteed that we would not have had the money to Honda by David's deadline. Before leaving the office we inquired when he would be in to fax the necessary paper to my company so as to receive his payment in time. David said he would be in at 10 AM. I specifically asked when he would have the paperwork to my company. David's response was BY 11 AM. I specifically said that I would contact my company at noon to make sure they received the necessary paper to send him the check. At this point, a very nice sales manager approached about our experience. We explained the poor experience. Unfortunately, I do not have that sales managers card or name. He was present the night of January 25 at 8 PM. Hats off to that sales manager. He was caring and listened. At 12:30 PM January 26 we contacted my company's finance department. Do you think my company had the paperwork? NOPE! I spent the next 45 minutes of my lunch (if you are counting this is my third work interruption) trying to figure out what paperwork was needed, make copies, and fax. My company worked with me flawlessly and with excellence. I was guaranteed that the payment would be at the Honda dealership on February 2. February 2 came. Did David, who took the time to spin a yarn about VPs from my company who don't reside in this state, or who took the time to tell us at least four times about how my company does not pay on time, call us to tell us the check was received? NOPE! However, between leaving the dealership and February 2 we received two emails asking us to review our experience. I finally returned an email to TJ explaining that instead of asking for our review that he should work on getting us the trunk tray that magically disappeared from the car that had magically disappeared. TJ responded that the trunk tray finally arrived and we could get it February 3. My wife took the car up and had the tray put in. Again, wonderful experience with service. What is funny about this is that the next day we received a call from your parts department saying that trunk tray we had "ordered" had been waiting for installation. Two trunk trays on the vehicle that was supposed to have a trunk tray - huh? Here is the deal. This was a ridiculous experience that did not need to go this way from the start. Only one car in the state of AZ meeting our criteria - not true. Not asking about financing and then becoming indignant about getting us the vehicle of our choice - not our problem. The ridiculousness of David - well just ridiculous. I will potentially have bought and/or leased three vehicles from your company, you should never treat someone like a one-time-sale. When we turn in our current lease we will not stand for this run-around and poor customer experience. The effort put into this sale was way too high. We have read your other responses below. I am not taking more time to visit with your GM. If your GM wants to visit with me, I would be happy to speak with them, however, on this deal, there is not much more to say. You have dates, times, and details. I can only hope when we turn in our lease you will take our business seriously.

I found my car on the Internet, spoke with the sales rep at the dealership and then reserved the car to be purchased that weekend. Even though the price had been agreed upon and the representative was notified when we were on our way, it took every bit as long at the dealership as if we walked in off the street to find and buy a car. They were totally unprepared for us.

Brett Marrs, Richard Ouellete, and Jim Ginther were the best. They were so helpful and so accommodating. They responded to all sorts of odd questions from me very quickly and were very patient. Their service made car buying a good experience for me. Definitely recommend them.

Since 1999 we have been a Honda owner family. We have purchased Hondas from a few dealerships. We have to say we are very pleased with the great personal service we got from Brett Mars. Brett is always willing to answer questions & has been patient with us through the vehicle search process. We like to get the full info on our searches & Brett gives us more than "just a customer" feeling. We appreciate that & that's why we chose to buy our Hondas from Brett! Thanks Brett 😊

I was referred to Brett Marrs last week. I was lucky to meet him as he was just arriving to work. He took the time to listen to my concern's and requirements of buying a new vehicle and did not attempt to rush me into buying any specific vehicle. He was very understanding and gracious as I test drove 3 completely different models. He worked with me for many hours before I finally made up my mind and I never felt pressured. Thanks again Brett and and tyo to David in finance. I will not hesitate to return when in the market for a vehicle in the future.

No pienso comprar un auto en este sitio, fui por uno, después de 3 horas esperando por todo el papeleo, pasados más de 10 días me llaman que el banco me subía el interés al 28 %, , de un 5.6 % que me dieron al inicio, a pagar por un carro del 2007 de uso $424 en 63 meses, les dije que para esa cantidad me hubiera cogido un carro del año, así es que se los vire para atrás, Me parece una falta de respetó y profesionalidad el trabajo de estos vendedores, un lugar al que se no iré para mi próximo auto.