Worst customer service I’m the service department ! I had made an appointment over the phone to have my rims repaired as I had purchased a warranty when I leased the car! My appointment was at 11:00 on Saturday Oct 1. I arrived early and informed the young man who had greeted what I was there for and who I was scheduled to see Thomas H. He then informed me he would let Tom know 40 minutes later another young man asked if I been helped as I was now standing next to my car ! I informed him of what I was there for and who I was scheduled to see Tom. Tom finally came out to see me. Not greeting me by saying thanks for your patience I’m sorry you had to wait so long. Rather your appointment was for 11 and I have been busy. Then to find out that the warranty I purchased for my rims is a third party and they don’t come out on the weekends! NO mention of that when I made the appointment on the phone . Tom excuse for that was that I had made my appointment on line, which I hadn’t

Had a great experience shopping here. I went to other dealerships looking for a 2023 hrv and they all had a ridiculous mark up, and still had to be ordered. Abel who was my salesman here at autonation went far and beyond to make sure I got everything I wanted, and was able to acquire my vehicle immediately. The process was also very smooth and quick. I will definitely be coming back in the future to purchase another car .

Corey is the man. Made this purchase smooth and quick! Did not hassle to sell me any add-ons Like many dealers do when you’re about to sign the papers. Very knowledgeable and takes his time to teach you about the car you are purchasing. Best experience purchasing a car and will definitely refer to friends and family.

Convenient schedule, excellent service. Helpful shuttle

Lucas was very helpful and had a great attitude. The wait was longer than i’d like for having a little one (75-90min) but Lucas did additional services and made up for my 3hr wait last time. I do miss the complimentary snacks in the showroom. Bring that back!

Just got a Honda Accord Hybrid Sport. I worked with Lee for a few months and he did a great job keeping me in the loop. When I came in to do paperwork he was unavailable so I worked with Boris. Both were great to work with. I especially liked that the only mandatory up charge is the window tint. Every other dealer I spoke with had a $3-9k up charge. Freddy was the finance manager that closed everything off and he was great to work with. Only complaint isnt with any of these three guys but rather with the management that required I come into the dealership (I live 4.5 hrs away) to put a deposit down to reserve a car. Otherwise, I had a stellar experience and will definitely return if I ever want another Honda.

Very pleasant experience.

I am disappointed that they didn't reset my speedometer back to where it was. Now I see my oil balance until I can figure out how to cancel it. A car wash would have been nice being that they compliment themselves on "sanitizing" my car after service was done.

I brought my 2020 Civc that I purchased in May in for its oil change. The tire had a bubble in it so I had to have it replaced. The only thing I was disappointed in was when I opened my glove box the air cabin filter cover was sitting in my glove box, and my steering wheel was dirty. I keep my car in immaculate condition. So it was quite noticeable to me.

Great service. Got everything fixed within the time frame given and the work done was done well. Talked with some other customers int he waiting area and they said they have been coming here for years and they're fantastic.

Called up Superstition Honda and their response was sorry. Then I called Autonation and they got me in within the hour. The rumors I heard about then were true.

Micheal was great. He kept me up to date. Service was completed fully and satisfactorily.

AC failed on our 2019 Pilot with 24K miles so was really unhappy with the car quality. I called Auto Nation Honda and Derek (service manager) assigned me to Lucas Nesler. Lucas worked me in to his full schedule and followed up with me keeping us informed of the diagnosis (compressor failure) and the plan for getting the parts quickly to repair it. We had the car back by noon the next day which I feel was service beyond belief! Best part is we had extended warranty and the whole $3000 was covered and Lucas handled all of the paperwork with the warranty. Definitely the best service advisor we have had over the years with AutoNation.

ROGER IS THE MAN! Didn't even sell me my car but gave me a full rundown out of love in my salesperson's absence. Thank you my brother!

The sales personal are Very nice and professional, they explained all details of the vehicles and where so knowledgeable that I felt so comfortable in my decision of purchasing my Honda CRV I am so happy with my purchase.

Dropped off my car Friday morning with David & he was very friendly. I appreciate that he was upfront and did tell me they were running behind so it would be ready in 2 no more than 3 hours. That allowed me to get my BF to pick me up get breakfast and get some errands done. Instead of just playing the waiting game in the lounge. Pick up process was quick and efficient. Before pick up David called me letting me know they would be done in 20 mins and was honest and shared the little things on my car that in a few months would possibly be needing to be changed but was not pushy on getting them changed.

Service Advisor Dylan Miller didn't feel like an employee at the dealership but more like a friend tryiing to hook up with a great deal!

Great customer services and clean waiting rooms.

I was dreading shopping for a car. We stopped at a few different dealerships and felt pushed. At Honda we hard space to shop and also someone there to help answer any questions

Excellent place with excellent staff! Thanks Clemente Ojales!

It's been awhile since I've bought a new car, and given the current environment with the car industry, I was expecting a less-than-pleasant and prolonged experience at the dealer. Far from it! Our sales rep, Clem Ojales, was very helpful with expediting the circus around financing and service plans, and took the time to demonstrate features that I was interested in setting up right away. I did a drop-in a couple of weeks after buying and Clem made himself available to answer follow-up questions and get me back on the road ASAP. Highly recommend this dealer and particularly the sales department: ask for Clem!

I was scheduled with a service advisor who was his his day off. Then I sat in my vehicle for 30 minutes before another service advisor came to assist. I showed up 10 minutes early for this service. The check in attendant walked by and apologized for the wait, twice.

Quick and easy service repairs!

Just purchased a 2022 Honda CR-V last week. Easy, pain free negotiations. Only dealer add on is tint. Save thousands over other dealers by going here. Corey Cameron is awesome to deal with. Ask for him. Straight forward, honest guy. It was a pleasure doing business with them.

After routine service I’m ½ way home & low tire pressure comes on. Stopped, found valve cap missing on RR tire & indeed low. 26psi. Others were 30 psi. Factory is 32 F & 35 R. So now I wonder… what else? Otherwise 1.5 hr. Oil change friendly help great amenities.

Purchased a brand new 2018 Honda Accord Sport in March of 2019. Three and a half years later I've found that the paint is peeling off on the roof of my vehicle. I have a garage I park in, also in which my vehicle stays most weekends. In no way shape or form should paint be peeling within said time frame unless the paint job is faulty. Upon doing some research and quick Google searches, it has become a known issue and common among many accords of this year and subsequently after. After dropping $30,000 on a new vehicle and reaching out to both Autonation and Honda, neither will do anything to remedy the situation. Apparently it's on me to pay for and fix their faulty paint job so my roof does not begin to rust. So much for my first Honda. Apparently it will be my last as well with this type of quality and lack of good customer service.

Telly made it very easy and was so professional . He kept me updated until the car came in . He went over the car options and features. I would definitely recommend Telly and this dealership to my friends and family! I’m extremely satisfied!

The process of having my car inspected and appraised was fast and efficient. Breven, the agent who assisted me through this process was courteous, professional and made sure I understood what the process would be. I was pleased the entire process only took 30 mins from when I arrived at Autonation Honda in Chandler, AZ, before I had a check in hand. Really great experience.

they are accomodating, honest sales agent, showing the right computation of the car we want, we got the best deals after finance.. i really recommend this dealer (honda chandler) to people who wants to buy honda with a good pricing.

Brian was extremely professional and helpful. The service department was well organized and timely in their activities.

Outstanding service from my Service Advisor Brandon Baldenegro. It was easy to schedule the service on-line for my car. On the day of my appointment, Brandon greeted me on time and listened to the issues I was having. When the service was complete, he contacted me and explained everything that was done in detail. Brandon does an outstanding job and is professional, pleasant, and honest.

My experience buying my new Insight was very enjoyable. Shocking, right? Buying a car can be such a high-pressure experience Anzu was awesome to work with! He was kind & honest, direct & helpful. I was referred to him because of his reputation specifically. Thank you again, Anzu!

I received my car back before expected. Was able to work from the waiting area. I also had a couple issues explained to me so I was able to understand the next steps.

All of the Service Advisors I've worked with have been excellent. Each time, they worked hard to take care of everything my vehicle needed and kept me informed throughout the process. I would highly recommend the service department.

My recent experience from Honda was great, just a lube and oil service. They did a full point inspection letting me know of my fluids, tires and brakes current condition. Service was completed quickly!

friendly service on time

Went in about 2 weeks ago to look into trading in my Chrysler on a Ridgeline. Honda is advertising on their web-site a lease special I was interested in with a large down payment. Did not seem like I was completely out there with what I was hoping to do. After communicating with Vin via text, I set up a time to go in so they could value my trade and see what we could work out. Mike was the sales guy who started helping me. Seemed all nice until Vin came back with a ridiculously low trade in offer. Ironic they have on the board along the 202 they are giving amazing trade in values and signs all over their sales floor as well. Anyways, Mike comes to me shaking his head and says "looks like it's not gonna happen. Here are your keys." I seriously felt like I was run out of there. LOL. Well, I didn't give up....went to Tempe Honda. They offered me $5000 more for my trade in! Traded in my car with the exact same amount I was offering Autonation, and instead of over a $700 a month payment, I walked out at $408.88 a month for the exact same thing!! Make me wonder how desperate these guys are. My advice...shop around. Good luck UPDATE - Why would I call them back? Generic reply. There are no issues to resolve since I have already purchased elsewhere. Being in sales myself, if you truly care about feedback on how to improve, YOU should make the call to me.

Great and fast service. very friendly.

Always great service and comfortable waiting accommodation. The service advisor helped to avoid extra costs. The advisor also kept me notified of the status of the vehicle. They had the vehicle done that morning, could not ask for better service

Had a friendly representative who explained all details of service to me. Finished earlier than what I expected.

Everything went smoothly. New guy Mike did a great job.

Went to get my car serviced. Courteous employees and got the job done in the time frame they said they would.

I had a situation that needed to be corrected. 8 weeks later and countless times of no follow up to get my problem solved

My service advisor is always well prepared to meet with me when I come in and to discuss the service that is suggested for my car based on my mileage etc. AutoNation does a very good job of keeping my car running well and get me in and out of service on a timely basis. I'm well satisfied with their service September 15, 2022 I had another good experience working with Lucas at AutoNation Honda. He always looks out for my interests and keeps me informed while my car is being worked on. They do quality work at a reasonable price

Excellent serviced

Peter D was great. Buying process was easy and friendly. Car arrived early

Great service and professional as always.

Very courteous staff. Michael Culbertson was kind enough to explain what needs to be done. Even though my wallet was hurting(from what I all needed for the van at that mileage) the pleasant and smile face and conversation of the service advisor over shadowed it.

Lucas is my service advisor and he was knowledgeable, friendly and I enjoyed working with him. My car was done in a timely manner and he kept good communication with the status.

Had to go in for a battery replacement. I did not have an appointment but was given best customer service. They took my car in immediately and had a new battery within the hour. The service rep Branden Baldenegro was very nice and professional and called as soon as my car was ready. Thank you!!

Michael was friendly and very aware of my time constraint as my child’s school called to inform me she was sick shortly after I arrived in the waiting room. He got the job done in a timely fashion which I was greatly appreciative of. A+++ service

I took my Honda Accord to the service department hoping they'd fix the popping issue coming from the front left. One week later I was told the front left shock strut was bad and it'd been replaced, test driven by the master maintenance technician, and ready for pick-up. I sign for the car and as I leave the facility, the same problem occurs. I immediately take it back, drop it off for another week, and assured this time it is fixed. Nope, it's not.

Barsco in shipping is rude and unprofessional

Purchased a 2017 Nissan 370Z on 7/25/22. Kyle was the salesman he was the only good thing. Went to Financing and the guy just kept pushing for us to purchase warranty. He entered all mailing information for my address & zip code incorrect. We have called the dealership 35 - 40 times due to us not receiving payment book so we can make our payment on time & left message to call us. No one had ever called us back to tell us what bank lender was used for the loan. Called again today 9/13/22 spoke to Marcos. He directed our call to Peter Kramer. Very rude and unprofessional man. Asked him what the name of the bank was and a phone number so we can get this taken care of. He said 3 different names for bank didn’t know a phone number. He did not even try to help us. I had to figure out and find everything on my own. Me & my Family will never purchase anything from them ever again. They have the worst customer service that I have ever had. It’s like you buy the vehicle from them and your on your own they do not care about their customers.I do not recommend anyone to purchase a vehicle from them.

Michael Robert's our Sales Representative was amazing! He was courteous, straightforward, and very educated on the car. There was a problem with finance and he immediately went to bat for us! We drove approximately 32 miles to this dealership and would do it again if he qas our Sales Representative again!

Fantastic buying experience that was seamless and appreciate the no nonsense service. We will be back when it comes to buying our next new car!

WORST SERVICE EXPERIENCE AT HONDA with advisor Scott Fort I have been coming to get my Honda serviced here for a few years and always have a great experience. My advisor was Scott Fort yesterday 6/20 and once he saw I was pregnant he wrote me off. He gave me sass with why I did not come back in sooner to get service because my last service there the bottom panel started slowly dragging and he blamed me for it. I asked for a manager but he said he has other people to deal with before me. I would really love to go back again with a different advisor who will work with me and answer my questions. He also knew I was patiently waiting in the lobby for 2 hours and didn't even bother to come talk to me. I love this dealership but this advisor really ruined it for me.

I only have great experiences at Honda AutoNation Chandler. I make appointments for service and the service advisors are always attentive and communicate well during the whole process. I am grateful for the technicians and their skill as well to keep my car running in tip top shape.

Excelente servicio

We received a letter from Honda for a safety recall for our CRV. Scheduled an appointment to get it fixed, were told it would take 1hr. Showed up for our appointment on time, and were told they’d need the car for 2 days because it was a “new recall” so they didn’t know what they were doing. Fuel pump needs replaced - those don’t take 2 days. Never received any call ahead of time, manager had no remorse, refused to pay for our waste of gas there and back, refused a temp vehicle for 2 days. Going to find a different service center to get the work done. This place didn’t seem to care whatsoever about a mandatory safety recall.

I am incredibly disappointed with my purchase at AutoNation Honda. I bought an extended warranty that was invalid from the point I signed it. The car had been modified prior to purchase, which voided the warranty. I bought it to protect myself, but now I am now upside down on my loan and can't afford to pay for the $10,000 repair. I have been trying to see if the dealer will take care of it, but they keep shifting blame to the warranty company. They offered to refund the warranty which is only a fraction of the cost to repair. Now I can't make any progress with them and communication is few and far between. I feel duped and taken advantage of. *Edit 9/7* Tried to call the GM as instructed, he is out of office. Sales Manager said the issue is with the warranty company again, and dismissed me. Was not helpful at all, and I have asked 3 times for the sales contract. Now he can't find any record of the sale of my vehicle in their system.. I haven't heard back from the Finance Director in over a week now. I am incredibly frustrated and have not had a vehicle going on a few weeks now.

Easy to schedule and staff is extremely helpful and friendly.

I had an emergency with my car, I am 70 years old and I was worried. The wonderful lady on the phone said I don’t have any openings, but come in anytime and we will fit you in. How wonderful. They did great job and Thomas helped me a lot the price was so much cheaper then I thought it might be. Thank you Auto Nation.

We were looking to upgrade our old honda odyssey, and we had been to another dealer that said that new vans weren’t available. We were passing by and saw a pearl white van that caught my eyes. We pulled up and a salesman instantly came out to help. At the other dealership no one came out to help, and when someone finally came out they had nothing for us to drive or check out. I have to mention his name, Mike was great, and took us thru the whole process. To our surprise, we were looking at a 2023 odyssey elite. We were sold with the look and all the special features. We walked into the showroom floor and for the first time, we bought a van right out of the showroom floor. The whole experience was great. If you are looking for a vehicle come to auto nation Honda, you won’t be disapointed.

Good place to go for car service

Great experience Tim Greenbank was a great help. Ask for him you won’t be disappointed. He made sure we completely comfortable the entire time at the dealership. Only gave a 4 star do to the shipping time of the vehicle since I was an out of state buyer. Took 10 days to ship. I would definitely recommend securing your own transport. Other than that again GREAT experience no haggling on price!!!

We purchased a 2021 Honda Accord - very happy with the salespersons but follow up has been terrible. We live in Tucson and drove up 110 miles to pick up the car. Little did we know there is a huge star/crack in the windshield that needs to be repaired. Granted it was Labor weekend give or take a day as everyone goes on holiday , I have not heard back from anyone on getting this in the shop to be replaced. When I purchased it they said yes we will get it taken care of asap. Pin drops , not one email or call. I don’t feel this is the way to treat customers . Every email and text was answered all the way up to the purchase but now, zero follow up. Still waiting to get a windshield replaced . Bummer

Seamless process and very professional. Brevin was great to deal with.

Excellent service. Thank you!

Dude. Lucas was so knowledgeable and helpful! I always have a great experience at this Honda dealership, 5/5 recommend

I took my car in for a recall, was told it would take an hour and was also told I would be provided a car to drive if needed. Once I got to my appointment I was told it would be 2 hours so instead waiting I asked for a car. I was told they provide a ONE WAY SHUTTLE! Excuse me, how is that going to do me any good? So I decide or basically forced to wait in lobby. After 3 hours, missing half a day a work, no lunch, terrible internet, not offered water or anything I proceed back to service area to find my car finished. How long? I have no idea because no one came to me, I had to hunt for my keys, couldn’t find a Mgr to express my anger on the terrible service. Will never use them again!

Thomas Hathaway in service department was very helpful and was wonderful with communication! Explained everything and the pricing upfront. Appreciate the great service! Thank you!

Summer has good customer service very down to earth Will help you get approved Best experience ever❤️❤️

Scott was the best!! Loved how he helped me with my car and was super nice! I appreciate his hard work and dedication to help any way he can! Thank you Scott!! Definitely ask for him when you need service done!!

I needed a copy of a receipt because while out of state I had to replace the alternator and was confronted by other mechanics trying to convince me of unnecessary parts & work. So, called Scott at Autonation in AZ and he emailed the lifetime battery rcpt to me that same day. Great help, for sure. Thanks Scott!

Great service by Brandon on our van. Done quickly and with quality. Waiting area is great too.

I desperately needed a new battery. I pulled into this dealer 40 minutes before they closed. Matthew warmly greeted me and said “NO PROBLEM” we will have you out in no time. I was back out before they closed. All of the service advisors have treated me great over the years I have been going there. THANK YOU AUTO NATION HONDA

Went in for an oil change was left with a skid plate missing 3 of the 4 screws needed to secure it. Skid play skid along the away and was a bit damaged. They fixed the issue the next day but no other compensation for a bad job was provided nor was my time respected. We make mistakes, but egregious mistakes need to be rectified properly. EDIT: They called back and offered next oil change free. I will add a few stars. We will see what next oil change brings. I want to give a chance if they are willing.

Fast and easy service. They are helpful.

I am incredibly disappointed with my purchase at AutoNation Honda. I bought an extended warranty that was invalid from the point I signed it. The car had been modified prior to purchase, which voided the warranty. I bought it to protect myself, but now I am now upside down on my loan and can't afford to pay for the $10,000 repair. I have been trying to see if the dealer will take care of it, but they keep shifting blame to the warranty company. They offered to refund the warranty which is only a fraction of the cost to repair. Now I can't make any progress with them and communication is few and far between. I feel duped and taken advantage of.

Clem was awesome to us, took great care of everything and found us the 2022 Pilot of our dreams. The whole staff made us feel welcome all the way down to Freddy in financial department with a little help. Great experience with Brett in parts today to get a few accessories for the vehicle. With all that said I was in and out with our dream car in less then 3 hours start to finish! Automation has taken great care of us past and present and I will continue to do business with a company that cares! Thanks to everyone that made this car buying experience GREAT!!!! Warner and Shannon

I went here without an appointment and they were still able to get me in and out (battery replacement) in a timely fashion. I have been coming here for years and have always received great service.

EDITING MY REVIEW! They went from fantastic customer service to the absolute worst! Within one minute of being at their service department I was being belittled by the service writer Lucas.I always came here out of loyalty since this is where I bought my car and they seemed to care before. Now, my future service and auto needs will be handled somewhere else. Excellent! 45 minutes out the door for oil change and tire rotation. Great customer lounge area. Greeted by numerous staff.

Fast, honest, and fixed the problem I was having with my water pump. My go to place for all my Honda needs.

I love the dealership, but I got into a used Honda that broke down the 2nd day I had it. Already dealing with calling out of work, having the expense of towing the car to the dealership which is 20 miles away. Lord knows what's wrong with it. Already a headache.

This was my first service visit since I purchased my new Ridgeline. Michael was my server advisor and he was great. I highly recommend him for your advisor. From the interaction with all service personnel to the work that was performed everything was top notch. I had a great experience purchasing my Ridgeline from Auto Nation and the continued experience with the service department verifies that we made the right choice.

Mike was great at navigating me through the service process. It was my first time & he made sure that all the necessary repairs were made. I was originally in the dealership for what I thought was just for the battery, but ended up making sure all the bells & whistles were in tune. Mike made sure to quote me the services & told me why it was important to get them done. No questions asked, I signed off on it & Mike offered to get me home via shuttle.

Always a great experience at AutoNation Honda Chandler. Lucas is a great service customer representative and goes above and beyond each time!

Better then I could have asked for. We had to jump through some hoops for my warranty but they helped so much even with that process. Will definitely be back

Quick servicing of our Odyssey. Michael was informative to things needed and necessary.

Scott helped us with a couple of issues we ran into and he was really professional and helpful - thank you Scott

Hi traded in my VW and walked away with a new Honda Civic SI. The place was absolutely great! No BS sales tactics, everyone was helpful and straight to the point. Autonation made it a company policy to avoid adding dealer markups to their vehicles, and as a consumer that goes a long way. I'll be going to autonation for all my vehicles in the future.

After visiting several car dealers including a different Honda dealer, we made our way to AutoNation of Chandler. We should have started here! Our experience was fantastic and our sales person, Ash was great to work with! Buying a new car right now is especially stressful when there is not an abundance on a lot to look at and to test drive. Ash showed us what they did have and let us test drive pre-owned versions. And then once we decided what we wanted he showed us what new inventory they had coming. We put down a deposit to hold a 2022 Honda CRV hybrid which would be refundable if we changed our mind once it came in. Estimated time of delivery was three months, however due to transportation and shipping issues it ended up taking four months. Towards the end I was getting weekly updates from Ash on the status of the vehicle and it was very much appreciated! AutoNation does not mark their vehicles above MSRP, and Ash is a very excellent sales person. I can’t recommend this duo enough!

HUGE thank you to Ashton, Henry and Dustin in the service department for taking care of my car last min.

Salesman Michael Roberts took me right to the vehicle I was looking for. Transaction was quick and choosing the perfect trim for the vehicle took longer than the signing.

It was a very friendly experience, I was contacted ahead of time to remind me about the service appointment so I was able to plan accordingly, they were very professional in the whole process and were very punctual. The only recommendation I would post is to make sure after the service all plastic covers are removed from the vehicle.

I love that I was assigned one service advisor and that he was so kind. Ashton made the process easy, he was communicative, patient with my questions and just an all around nice guy. Thanks for being great!

Great Service and an Amazing Dealership

My service rep, Mike, was wonderful and worked with me as I tried to figure out what was covered by warranty and what was highest priority. There were a couple of hiccups in the repair time frame with parts not arriving on time, but Mike was very communicative and kept me updated. An issue came up as I was leaving the dealership that was unrelated to the repair and they quickly got it diagnosed and taken care of which I was greatly thankful for!

Very clean. Short wait to be checked in. Great waiting area with special room for children. Service advisor was great

In and out in less than hour, chose my car online and they had everything ready when I arrived. I only needed to test drive to confirm it was what I wanted then sign my paperwork. Best experience with a dealership I have ever had. Abel, the saleman, was top notch. Highly recommends.

In and out in less than an hour, Abel had everything ready for me when I got there. I literally only needed to test drive my chosen vehicle then sign my paperwork. I cannot recommend them enough.

Got my CRV 2019 there when I first moved to Chandler. Also referred a couple of friends. After seeing their response on the issues to one of friends new car, very much disappointed. I will never visit there again. I started my Honda servicing to different location.

Great car buying experience. The entire staff was awesome to deal with and went above and beyond to make sure we were taken care of. Will be back for our next car purchase.

Seriously, no one even answers the phone. Cant buy a car, parts, or schedule service if no one answers. Ill go to Earnhardt instead.

Service center was able to get me in right away even without an appointment and got all the repair work done in the estimated timeframe.

Review is for service department. Went for an oil change; made an appointment first thing in the morning in hopes of getting in and out quickly; was told it would be about 90 minutes. I ended up being there almost three hours. On the plus side, the waiting area was spacious. On the minus side, pretty sure my car was readier earlier than I got it, and the issue was the staff are overworked. Got a small discount for waiting so long, so at least they’re trying. The actual service to my car was fine.

Richard was very helpful in helping me estimate the damages on my car!

I had purchased a lifetime warranty on my Honda Accord battery about 5 years ago and I am so glad that I did. Living in the heat of AZ drain the battery’s life super fast; battery lasts 2 to 3 years (if you’re lucky). I brought my Accord in and received help from Michael Culbertson on the same day without appointment. There was no fee for this service because of the warranty. I was quite happy that I received an excellent service from Mike. I was happier that it was someone who had helped me in the past. Mike left Auto Nation Honda Gilbert years ago and ever since then, I had random service advisors and not one left a good impression. Thank you Mike for coming back and I hope you stay longer this time around. Thank you for your excellent customer service and I hope to see you again on the next major service. Keep smiling!

Very friendly and quick service. Very clean waiting area and bathroom.

AN Chandler has been my go-to service place for some time. Always friendly and fair priced. No pressure sales tactics to buy more service

This is the worst experience I have ever had with an auto repair shop!! They do not care most of the front desk people are rude except for Valerie, she's the only one who cares in that place! I will never recommend this place to anyone!!! Stay far away!

I have nothing but 5 stars for the Honda team when I was in last week. Tom Hathaway worked with me, and he was very professional, keeping me informed, asking if I had any questions. The facility is always clean and the personnel polite.

I have now purchased two cars at Autonation Honda Chandler and have visited the dealership so many times for service, parts, shopping trips, etc. I’ve spent so much time there, I feel like some of the employees are good friends. Their prices are competitive, their service is always thorough and done well, and people are friendly. This last car purchase took almost three months for me to nail down the right vehicle. Telly, our salesman, was so patient! He test drove car after car after car with me… in the heat. He never pressured me and even gave helpful advice and told me a couple times not to buy something; taking into consideration that I was shopping for a college kid. I really love Autonation Honda! It’s my go-to dealership!

Recently found the car I had been shopping around for at this dealership. I made an inquiry and quickly had a response from Tim in sales with all the information I was looking for. He responded to my questions promptly and got me scheduled in with ease. Tim was alot of help along with Brandon is finance. I was nervous and overwhelmed due to not buying through a dealership before. They both helped guide me through the process. It went way smoother than I expected. Highly recommend working with these gentlemen and would use them again when the time comes.

Friendly, helpful and faster then quoted

excellant service and friendliness, courteous employees above and beyond.

Bunch of crooks up in this joint, from GM Mark Robison and his cronies all the way down to the bottom. Everyone conveniently has a reason why you can't be refunded or can't cancel a service. Everyone conveniently ignores your calls when it's not in their best interest. Customer last, every time, unless you're giving them more money. This pertains to AutoNation as a whole, not just the Chandler location. Horrible brand.

Great experience here. No haggling was remotely necessary, price out the door was better than what I was seeing elsewhere. Timothy Lee was great and knowledgeable. Financing department was great to work with, not at all pushy and very forthcoming with information and explanations. Highly recommend this dealer and foresee coming back again when it comes time to upgrade.

Every time I call Autonation no one besides the sales department ever answers the phone. Of course… if it’s not bringing in money it’s not important to them. All I needed to know was how long an oil change would be if I selected the option to wait instead of drop off and I have to jump through hoops to get a simple question answered. You would think this would be on the website when you book but it’s not. When I talked to the sales rep I tell him I called multiple times and no one ever answers. He tells me “2-5 hours but it depends”. I need an oil change and it’s going to take 2-5 hours??? I asked him how I can get a better idea and he just takes my name and number and says someone will get back to me. Guess we’ll see how long I have to wait for a call back…

Oil change. My visit was easy, quit, and free.

Dylan Miller was wonderful to work with, I dropped my car off early because it was more convenient for me, Dylan got me checked in right away and they were actually able to work my car in sooner than expected. The car is running great and the team at Auto Nation Honda Chandler is awesome!!

Just purchased a new 2022 CR-V Touring from AutoNation Chandler and the whole process was so much more pleasant than I dared hope! Joe Vasti was helpful, knowledgeable and easy-going. No high-pressure tactics of any kind. The expected delivery date was spot on and the hands-on overview was very thorough. Very happy!

Always great service on my car and I appreciate how knowledgeable the service advisors are. My service advisor was Brian P. When I purchase my next car, I will come to Autonation Chandler on Gilbert.

Service was quick and painless. Schedule a routine oil/filter change and had the earliest appointment to avoid taking off work time. I was in and out in 45 minutes and the service was awesome. Highly recommend this great dealership.

Scott Fort is our go to person in the service department. In one week we had two cars breakdown (valve and dead battery). Although not scheduled maintenance, Scott got our vehicles into the rotation and repaired in a timely manner. Scott is knowledgeable and always upfront with me, which I really appreciate. Thank you Scott for your hard work and dedication to great customer service.

I recommend AutoNation Honda Chandler without hesitation. Every time I have come here I have received outstanding service. Thank you Ashton for getting me in and out today so quickly and taking care of everything that needed to be done!

Excellent service!

Efficient and reliable service

Their service has been outstanding. Kyle, Derek, and Stacey, have been very efficient. I highly recommend those three.

Scott was beyond amazing, your whole staff made everything great. I truly appreciated the ease of it all. Additional thanks to Zack. You all are fantastic.

Went for an oil change. Had a couple of issues which were handled fabulously by Matthew Corathers (service advisor). He has the best customer service skills that I have ever come across!! Thank you Matthew!!

Hard to get ahold of and not done with vehicle at time was told it would be done.

Thomas Hathaway was kinda blunt with me about getting my car fixed. I tried showing him a video of a noise my car was making but it was so hard to hear because we were outside and I kept trying to replay the video and he was just like “that doesn’t help me” . I’m pretty young looking so I definitely felt like that maybe had to do with it because he made me feel like I was crazy and nothing was wrong with it and he kept pushing me not to leave my car and to “just wait until the problem gets worse” . Even if that was the case I just think he could’ve done a better job at troubleshooting my problem and asking me more questions. I’ll definitely be getting a second opinion just in case somewhere else.

They've got it all together. So much so after that talk to you about your car, you don't even have any questions left. For life, for sure.

Normally I am nervous about bringing a car to a dealership for service. This dealership is something very special! They have always taken care of my vehicle and proved it again last week when I had an AC issue. Tom was fantastic and so is the rest of the team!

I had a great experience. I came in for an oil change. Everyone was so polite and friendly. The service advisor Brian Pocius was amazing and I am going back to him every time for my car needs.

Horrible after purchase experience!!!! We traded a vehicle and they owed us money. We were told 3 days to get the check. It took over a month. No communication from them. I had to call over and over and over just to get detailed updates on what’s going on. Still had to go BACK INTO the dealership to even get get them to print the check. No apologies from the managers. They don’t care about you after they get the sale. Only our sales person cared to even apologize. Go somewhere else if you want any kind of customer service!!!!!!

Roger was a wonderful sales person. Very knowledgeable. From beginning to end this was a great experience. I’ll be back for all my future Honda needs.

Horrible after purchase experience!!!! We traded a vehicle and they owed us money. We were told 3 days to get the check. It took over a month. No communication from them. I had to call over and over and over just to get detailed updates on what’s going on. Still had to go BACK INTO the dealership to even get get them to print the check. No apologies from the managers. They don’t care about you after they get the sale. Only our sales person cared to even apologize. Go somewhere else if you want any kind of customer service!!!!!!

Thank you Lucas N. for providing me with exceptional service. I had some questions about my warranty and you provided me with answers & more. Thanks again!

Went in just to see what getting into something else would look like as my Honda Odyssey Was getting to that point where I would be putting some money into it and crazy enough Boris set aside the time for me and showed me multiple vehicles that suited my needs. I have experienced Tempe Honda(typical) and superstition springs Honda(

The AutoNation Honda Chandler is really nice place, they have nice cars even the used cars are great. They are really friendly and helpful. They don't try to sale you car instead they understand your requirements and give very nice suggestions

Wholesale department are actually organized and isnt a big hassel to work with unlike most other drealships

Great service experience! Professional advisors you can certainly trust. They offer you nice discounts if you are a Costco member. I’m truly happy to have discovered AutoNation Chandler for my car service needs. Advisors here advise what your car needs and they help you make the right decisions. Will keep re-visiting here. VERY HAPPY!

Lee was very helpful and easy to work with. Was able to get me a great deal on a great car. I was very happy with the process!

AutoNation Honda Chandler, is a really nice place. the dealers are really good they help you to find a good car and don't force you to buy what they have. they really listen to me and give me very nice advice. even with the chip and car shortage they helped me to get the best deal.

Fast and friendly service, fair price for work performed.

AutoNation was very helpful in the purchase of my car. They were great communicators and helped make the process easy.

Excellent service as always at this dealership.

Best service advisor I have ever worked with, I’m 64 and worked with a lot of them.

Kyle was a great service advisor. He explained the service that I need, but was not pushy when it came to recommended services.

Kyle, our service advisor is very easy to work with. He thoroughly explains the service I've requested as well as the service recommended based on our vehicles mileage and age. He provides a cost estimate for each and the length of time to complete the repairs. He's definitely not a high-pressure advisor which I appreciate. I trust Kyle!

Great service, was able to get me in the same day with no appointment!

Sales staff were very knowledgeable and helpful.

Recently had my Honda Accord serviced. My service advisor was Thomas Hathaway he was very friendly and explained everything to me about my car. Dustin Laughin was the technician he noticed my battery charge was low. So I got a new battery at no charge since I had the lifetime battery coverage. I was very pleased with my service.

They sign a contract with me promising that they would sell me a car for a given price once it was available. I made a deposit and waited for a month. However, when I went there to pick up my car, they said the price was $3,500 higher. I refused to pay the abusive price and they simply dismissed me. Of course, the demand is high and they'll easily find another buyer.

This was my first visit to the AutoNation Honda service department for routine maintenance. I arrived 15 minutes early and patiently waited for someone to cone out and ask me why I was there. After 10 minutes, someone came out, instructed me to pull to the front of the garage, and told me someone would be with me momentarily. Meanwhile, cars are pulling in all around me and service attendants are coming out to help them. Another 12 minutes, a guy came out, asked me my name, and went right back in. Waiting, waiting, guy comes back finally and asks me my name again. By now I'm ready to blow, and it shows. He scurries back inside with my name (spoken and enunciated a little louder this time). Ten seconds later the department manager comes out to apologize for the wait and takes my keys. After a reasonable wait I got my car back with a very detailed report of the status of each feature that they serviced, and the car was immaculately cleaned. The service agent again apologized for the wait and confusion, and I in turn apologized for being impatient. Maybe I caught them on a bad day, when half the staff called in sick and they were extremely shorthanded. Whatever the reason, they serviced my car and threw in a car wash, which I appreciated.

I came in without an appointment and was greeted well. Brian Pocius helped me out with my service appointment and was very attentive. We had a little hiccup on the service plan but he was able to clear things up and service was great.

Ashton was wonderful, professional and took care of the service on my 2014 CRV while I waited. I am always happy with the service at Auto-nation Honda .

We drove 1-1/2 hours to this dealership to test drive a vehicle, as their website showed they had the exact vehicle (make, model, color, options) that I was looking for. Our sales guy, Tim, was great. He was personable (and not pushy) and ran his butt off to get things done, plus he worked with us on what we thought our trade-in was worth. Our Finance Manager, Eddie, was also a pleasure to work with. He was personable as well, took "no" for an answer, without pushing, when we told him we didn't want to add anything (although we did change our minds - LOL), and was easy to talk to. This, by far, was the best experience I've had to date purchasing a new vehicle, and I'm very happy with my new Passport.

Talk about going above and beyond. These guys are absolute rockstars for dealing with me during some stressful and expensive repairs. They deserve every one of these 5 stars!

Went in to service because the car was making a tapping noise. Paid the 200 to get it diagnosed. Get a call saying they can fix it but it will be 700. I call around it is around 300 anywhere else but i had good experiences at other dealership before so i paid. Picked up the car drove it home. Next day same noise they tell me to bring it back in. They had my car a week before they worked on it and couldn't figure out what was wrong with it. They didn't offer me any money back or a resolution. Few days later car is tapping again Extremely loud. I Lift the hood and the hood prop is vibrating and tapping against the frame. So not only did they sell me a service they said would fix it they couldn't figure out something so simple as that. Or even worse they intentionally lied and sold me a service I didnt even need. Also my car stereo is locked because they didnt put in the radio code after disconnecting the battery Worst experience ever and i was robbed 700 dollars. Go somewhere else where they know what they are doing. It is not worth the money and headache .

Thomas Hathaway was very helpful and resolve my issue with urgency and efficiency.

Dylan Miller at Auto Nation Honda was great to work with! He was very communicative, friendly, and professional! Overall I had a great experience at AutoNation Honda Chandler! The service is great and I would highly recommend their service center and Dylan! Ty!

I was selling my car and Zach was AMAZING!!! Go see him, you won?t be disappointed ???

I just sold my car and it was the EASIEST process ever to my surprise. The person helping me was Joaquin and he was incredible! Very kind and helpful, I highly recommend. Thanks again!

My visit to the dealership went well and I purchased a safe and reliable used vehicle

The service advisor explained very detailed on what they will do and at what price. Also, they very friendly too.🙌🙌🙌

Victor was enjoyable to work we with. The whole process went very smoothly.

Thomas, who is part of the service team is amazing! He went above and beyond to help us with our accord. Can’t say enough amazing things.

I’ve been to San Tan Honda several times over the years and I always have a mixed experience and I always walk away wondering if it’s worth it to try a different Honda Dealership. Recently, I brought a 2018 Civic in because the air conditioning was broken and was quoted an expensive repair that would end up keeping the car at the dealer for several days. I was fine with the repair, I understood the breakdown of the cost, and after my air conditioning was working. I should’ve realized when I picked up my car that the air conditioning wasn’t actually working as well as it should. Over the next several weeks the AC started to get less and less cold, until I was back in the same situation. I took the car back in and had them reassess what was wrong. From what I understand, the car probably didn’t have the AC system fully recharged after the first repair, and if it did, they didn’t bother to check if the system had any leaks. Please keep in mind this repair cost me at least a thousand dollars. After working with the second team they managed to put leak detecting fluid in the system and make several repairs to the AC system that would repair the most likely leaking spots. After driving for a few weeks now I’m betting the second visit was the charm, and now my AC is back to normal. I was prepared when I came for the second visit to ask for the repairs for free as it was for the same issue, but the service rep I worked with on the second visit did not charge me for the work that day, which I do appreciate. Regardless, we could’ve both been saved a second visit, and I didn’t appreciate having a issue like that having to be fixed again after such a large bill.

Clean establishment. Got my first service completed in a timely manner. Will be back.

Stellar service! I walked in to make an appointment and met Brian Pocius, Service Advisor, who welcomed me right away! When I showed up for my appointment he was very professional and thorough. My service included the Zaktek paint protection - while I anticipated a 3 hour wait it took 4 hours but WOW my car looked amazing not only outside but inside! I am not sure who completed the work but the attention to detail was PERFECT! I purchased my car at a different Honda location since they didn't have what I was looking for but historically this dealership has always treated me right so I came back and will continue to do so! THANK YOU

Bought a Ram 1500 from them, very relaxed buying process. They were busy, but process was smooth! We called ahead, spoke with Michael Roberts, he had the truck up front, ready when we got there! All of our interactions with the staff were pleasant!

Entire process was comfortable, straightforward, and as pleasant as car buying can be, even in these current times! It always takes longer than one would like it to, but the staff kept us informed of what was going on and where we were at in the process. D. Wetzel was great at keeping things moving and getting us out the door in time for a dinner date! Would recommend Autonation Honda Chandler to friends and family.

Honored the trade in values offered via email. Abel was attentive and efficient. Finance took a little longer than we thought it would for a cash deal, but understand many dealerships these days are running on reduced staffing due to low inventories. Overall a very pleasant experience and would not hesitate to visit them again.

AutoNation Honda (supposedly) paid off the balance of the lease on our 2020 SUV (7 months remained on the lease) and paid us a fair amount. Unfortunately, we did not receive paperwork on the sale, only a check for our amount. We have no proof that they were to pay off our lease and now no one will return our calls to verify that the loan was paid (the finance company has not received payment). Our loan is now over due so we MUST pay on it. We are VERY disappointed in making a deal with AutoNation Honda as the customer service once they received our car is non-existent. It is really bad when we dealt with the manager and now he ghosted us. We regret making a deal. Essentially, we have no proof even that we made a deal. Beware!

Lucas was my service advisor. He was friendly, professional and and kept me up to date as to the status of my vehicle. I have three Honda's and I get them all serviced here (and have been for years) as I know I will get consistent professional service and honest advisors. This last visit was no different.

Had a great and easy experience at Autonation Honda. highly recommended

Brian was my most recent service advisor and he was fantastic. He explained my service thoroughly, had my vehicle done before the time frame previous planned, and reviewed my warranty with me. Every question I had about my new vehicle he answered kindly and didn’t make me feel dumb for asking so many questions. I would recommend Brian to help anyone with their vehicle at AutoNation Honda.

Brian went above and beyond to make sure my vehicle was taken care of! I have a 2012 Civic and he made sure to address all of my concerns regarding my vehicle’s longevity. My civic is running great, thank you to Brian and the service techs who helped me out

Fast and efficient service.

It was a great experience. We were well taken care of!

Yes! I recommend Auto Nation Honda Chandler Special, Dave Warner, he is awesome he is very motivating Person, 😇😃he explains single detail about to make my purchase of my Honda Pilot 2022 God Bless all keep doing Gret Job

I recently purchased a 2022 CRV Hybrid from AutoNation Honda in Chandler. The experience was quick, efficient, and painless. Roger Carey was patient and caring, making my experience much easier.

Purchased a vehicle there with no nickel and dime nonsense. Service department is the best for recommended maintenance. Thanks to Ashton for his assistance.

Had an oil leak develop three days before leaving on a long trip drove to Honda and Kyle M. my service advisor was kind enough to take my Element in without an appointment and have it back to me before I left on my 1500 round trip. Since I was leaving on a long trip and ask to have the Element checked over, Eng and trans oil, breaks, battery, tires, etc. They did a good job replacing the oil pressure switch. I don't know if it was bad luck or what, but the maintenance light came on after about 500 miles, when I got to my destination and turn the car off the Gel-battery failed. AAA said it had a bad cell, replaced battery. Took it to local Honda service department and the reset the Maintenance light. Returned home with Element no further issues.

Thank you so much for an honest & straight forward car buying experience. No hidden fees or “market adjustment” that other dealerships are charging. I cut ties with my previous Honda dealership that I worked with for 18 years. Thank you Abel Valencia with Autonation Honda Chandler for an HONEST car buying experience.

My Service Advisor Tom Hathaway is exceptional. He is very thorough and very professional. He's also very pleasant. I know I can count on Tom to keep my car running in top shape. He lets me know what needs to be done and what's coming up, so I'm prepared.

Got me in and out with oil change. Staff was friendly and had good communication.

I’ve had good experiences at most other Honda dealerships, but AutoNation Honda Chandler was one of the best so far. I needed to switch to an electric car and they had a Nissan Leaf I was interested in. When I contacted them through online sources, TJ replied quickly. We came in to see it and numerous individuals talked to us about their Nissan Leaf purchases. We spoke to Mark at great length, who was the acting sales manager, and he helped us understand finding charging points while away from home. Raul helped us get a great deal on a loan and to understand warranties. There are so many that I didn’t get their names, please forgive my memory. Though purchasing a car is always a bit exhausting, I would highly recommend this facility with its current staff. Thanks folks, for a great experience.

The service department is great! They got me in the next day, assessed my needs and gave me options, and got me out an hour quicker than expected. And they honored my 15% discount coupon. All with a friendly smile!

Let me just say, CHANDLER HONDA is the best! ! They deserve to be acknowledged for their hard work and dedication. Dylan in the service department was phenomenal at Chandler Honda! We had a horrible experience with another dealership and to be quite honest lost complete trust in them with how terrible they treated us as customers. We’ve never been to Chandler Honda but was referred by family. We are a family of 5 with three young children so time, money and going without our family vehicle was beyond stressful. Dylan and his staff (Jesse thank you!) not only took care of our Pilot but gained lifelong customers. We truly appreciate not only the customer service that was extended to us the minute I called Chandler Honda but the kindness shown, honesty and the undivided support/help given from day one. From the moment we called we felt heard, we felt that our concerns were addressed and mattered but also that we were a priority. Our car is running great, we found a wonderful dealership who gained our trust and upmost respect. We will 100% be returning for any future repairs, service maintenance and future vehicles. I’ve worked in the medical field for the past 15 years along side doctors, lawyers and many business owners and this was one of the best customer experiences I’ve ever had personally. Thank you again Dylan for helping our family and helping us get back on the road. You and your staff are the best! We will be back in the spring to purchase our next family vehicle from you guys!

I brought in my truck to sell after months if being contacted by multiple dealerships. I moved to Arizona a few years ago from Nevada and had never changed my plates, Nevada plates expired in 2019, right before the pandemic and we rarely drove this truck anyways so we never got the truck registered in Arizona. I take my truck in and they give me what feels like a pretty fair offer, just enough to pay off the loan which is all I was really looking for as we're getting ready to move states again, I agree to the offer and leave the truck with them over the weekend. Received a call today saying that because the vehicle is not currently registered, they won't buy it. I've never heard of anything like that and it feels like such a weird rule. There's tons of proof that it's my truck including previous registration, proof of insurance, proof of ownership on my loan but they say I can register the vehicle first to sell to them. Why should I have to shell out hundreds of dollars to register a vehicle I don't drive and want to get rid of? Maybe my scenario isn't super common but beware to those in my same situation. Steer clear of this place.

I bought a new 2022 Honda Accord from AutoNation Honda. Every aspect of the sales/finance/delivery experience was first rate. Even though we waited two months for delivery of the vehicle since supplies are so short, they honored the original price on the vehicle and trade-in. This despite the fact that the new car's MSRP had gone up. My kudos to the entire crew for a great shopping experience. Rarely do car dealers show as much concern for making the purchase experience as pleasant as possible.

Great service and professionalism at Auto Nation Honda! Carl Peart was my sales associate and he was fantastic! The buying process was seamless and quick. Everyone was very helpful and no pressure. Love my new Ridgeline!!!

Highly recommend AutoNation Chandler for any any car buying experience. And if you are lucky enough to have Jesus as your salesperson….you have hit the jackpot. One of the most personable, honest car salesperson I have met in my life. ⭐️⭐️⭐️⭐️⭐️

All of the staff are friendly. Kyle knows what he is doing and will definitely recommend it to my friends and family.

I went in looking for a new car. Carl Peart helped me at Auto Nation Honda. He was helpful and efficient. The Whole transaction was enjoyable.

Great service and prices. Bought Honda Accord 2022 SE. Boris was very professional, knowledgeable and courteous. Best salesman we dealt with during the entire buying process!

No pressure at all from Roger my salesman he was helpful and worked to get me in my awesome vehicle. Brandon in finance was a true professional.

Michael Culbertson was awesome in addressing our needs relative to having our 2021 Honda Pilot serviced in advance of extended journey this summer. Great team and solid value.

Respect for my time and age, courtesy, competence, comfort of waiting areas, positive experiences with previous Honda vehicles.

The other young man helped me was in finance.

Great customer service this is now the 5th vehicle I have bought from this dealership. Thank you for coming out and helping me program the garage door opener. Lewis

I NEVER write reviews… But today I had to take my car in to get serviced because it kept dying and wouldn’t hold a charge… I pulled up and they looked at my vehicle and recognized a problem and quickly fixed it for free! They could have taken my vehicle and told me just about anything and I would’ve paid it. I am so grateful that there are still honest places and this certainly is one of them!! Tom Hathaway was the one that helped me and he was really great!!!!

I went in for my standard oil change and to have my AC charged. Greeted promptly, asked questions about my vehicle and gave helpful recommendations. Took two hours and my ac feels wonderfully cool and my car is purring right along. Thank you!

The easy stress and pressure free process has earned a customer for life. Ask for Able he was a great salesman to work with.

I purchased a new 2019 Honda CRV there and have been very pleased with the service. I just recently traded it in on a 2022 CRV and had a great experience with Tim Lee the sales rep. He was a great communicator, very knowledgeable and professional. I have purchased numerous Hondas, Acuras, and Toyotas in my life time and this was one of the best experiences we have had. Thankyou Tim Lee and Chandler Honda.

I had the pleasure of picking up a vehicle from autonation chandler this week and it was such a good experience. I just had 2 bad experiences at other dealerships and was ready to just give up. Mike Menner was my sales agent and he was an absolute gem. I told him exactly what I was looking to accomplish and he worked his tail off to make sure I got what I wanted and it was smooth sailing from start to finish. I would absolutely be willing to do business here in the future!

I ordered the wrong part online so I called 4 different times and left messages and also emailed twice. Jay did not return my call or emails and the part was sent. Now I’m trying to return it- and he STILL will not return my call! Horrible customer service! Beware of this dealership!

Had my service visit and it went really well. Nikko was a great help and kept me updated the whole time. He seems to really care about making sure that everyone leaves on a good note. He’s honest and to the point. Would definitely recommend.

Definitely recommend! Friendly, SUPER knowledgeable, and customer oriented. The few times I was there, Nick & Brian both took care of me as I was a part of their own families. HIGHLY RECOMMEND!!!!!

Car-buying from a dealership is not my idea of fun . However, the experience at AutoNation Honda in Chandler was (almost) wonderful. Jordan S. was kind, empathetic (you think that's not important but sometimes, it's the key), helpful, and communicative. He took responsibility when things went sideways (because the whole industry is wonky now and it's usually not the fault of the dealership). These are the marks of a good human, and good management. My Honda HR-V is perfect.

We purchased our 2011 CRV here and have been bringing it in for service for 10 years. This was one of my least pleasant experiences. After arriving on time for my 8 AM appt. for an oil change, my wiper blade was pulled up (presumably to alert that I was checked in). I waited. Two more cars pulled in on next lane and both were checked in by a service advisor and moved back for service. I waited. Finally, Kyle came and opened my service order around 8:30. I was a bit hot by then. Kyle walked around the car, said the tires and the wiper blades were good (would not need to be replaced). He then went over what service should be done for the 75,000-mile service (some had not been done at 60,000 miles so it was time). I agreed to wait the 2-1/2 to 3 hours to have the maintenance completed. So, my intended oil change ended up costing nearly $1500.00 which was what Kyle had estimated. However, when I arrived home and reviewed the report, I found that the front wiper blades had been replaced at a cost of $57.98. During the time that I waited, I was not informed even once how things were progressing or asked if I wanted the wiper blades replaced. Later that afternoon, my husband took the car for emissions test - it failed because the computer had not reset. They told us to take it back to service center and have it reset. We drove back to Honda (15 miles one way) only to find out that such a thing as "resetting the computer" was "automatic" and could not be done there. We have now driven the car over 60 miles since service was completed. Hopefully the computer will reset by the time we take it in today for emissions testing. Sometimes when things go south - they really go south! The jury is still out on when I will have my next recommended service done.

Scott my service manager explains everything to me in a way I understand. he also helps prioritize items that need to be complete now and others in the future

Good Service and Great Customer Service

Did what we asked for at a decent price and a little quicker than we expected.

it was a great experience for me. The dealership is awesome. They worked with me they weren't pushy they listened to me. Awesome place to buy a car!!!

Great dealership to get the deal done and get me out of there quickly. Everything was done electronically, which was nice. The vehicle I had originally chosen was being prepped and I changed my mind to another similar one last minute. They did not hesitate to make my changes. I would definitely recommend my sales guy (Telly) and the rest of the staff I interacted with.

Great experience in and out quick love our new car.

My husband and I were in the market for a new minivan. We found online what we were looking for so headed down to Honda AutoNation to check it out. Just for kicks we decided to just look at this other vehicle. While looking at that other vehicle Jordan happily greeted us. We discussed with him our wants and needs and where exactly you we needed a payment to be. Thanks to Jordan and Raul we had a got the perfect Honda Odyssey that fits us!

I have bought 2 cars here so far and had a great experience both times. How many people can say that about a car dealership and a car salesman? I worked with Monti in internet sales and he was very helpful, knowledgeable and with no pressure. Their pricing is transparent with no junk fees added on like other dealerships. I give Monti and AutoNation 10 out of 10

Timothy Lee is top notch! He was very open and kept us informed at every stage of our recent Honda CRV purchase. From putting own a deposit to picking up the car and taking it home Tim was there for us and ensured that the process went smoothly. No BS! The price we were quoted was the price we paid. I highly recommend Timothy Lee and Autonation Honda and my rating is 5/5 stars. If you are in the market for a Honda then Timothy Lee and Autonation Honda are the way to go!

Very prompt and excellent service by my Service Advisor Kyle Milnes for my HRV.

Thank you Kyle for your assistance and continual updates on our Civic hybrid while the car was being serviced in the span of three days.

Service was good and my attendant explained things well

David Rose is the guy to go to. he is patient and kind. he explained everything thoroughly and helped walk me through what was needed. I will go back again for sure just because of his customer service!!!

Our salesperson Ash went out of his way to accommodate us with the purchase of of our new Honda Pilot. They were fair, straightforward and professional. Our finance person Annie got us a super low rate and saved us over $20 a month from our initial quote! Our daughter just bought her new car there and by treating us all excellent we returned and will recommend Auto Nation Honda to all our friends!

excellent quick service every time I go there! the staff is amazing and friendly, always answer my questions!

Ashton was friendly, thorough, and attentive. He had my oil change and tire rotation completed in less then a half hour. When he came to get me, I was shocked. I was very impressed by my level of service with him!

This a good place to have a car serviced.

they are very nice and polite and easy to work with. just like any transaction there's a few hiccups but as an overall I felt who went relatively well.

Cannot say enough great things about my experience at AutoNation Honda. Ash went above & beyond making the sales process easy after an accident left my previous Civic as a total loss. Even coming in on his off day so I could pick up my new car. I will most definitely be referring all friends & family to AutoNation Honda in the future!

they are friendly and efficient and explain things well.

Service oriented staff, knowledgeable employees, current technology, well organized service process, comfortable waiting lounge, accurate etc service estimate and completion net, competitive pricing.

service and friendly knowledgeable personnel!

Good customer service and explained everything

Bought a CRV online. I had several before so I knew what I wanted. Price was fine. When I went to purchase , they send you to finance. The guy I had, Ali, was a complete jerk. He made the experience awful! I was paying with a combination of cash and credit card and cashier check. He said that they don’t accept cash! Eventually took it but had to get someone to process it. He screwed up on the documentation and made it feel like it was my fault. I almost walked away but it was the car I wanted. They were also very disorganized in the delivery of the car. It was like no one knew I was coming in. I complained to the dealership and all I got back was “ sorry- hope you will give us another chance”. They have lots of great reviews but my experience was really bad!!

Collin was great! I highly recommend this location

My experience with Auto Nation Chandler: the first MSRP quote from Mike stayed the same throughout the "build, in transit, and dealer prep" wait. Updates by phone and email regarding delivery date and dealer prep (including optional window tinting). Clear explanation of why I needed to come to the dealership for the $500 credit payment for "intent to purchase." The limited dealer add ons allowed me to decide what I wanted from the Honda Acessories list, with pricing. I expected the wait time on pick up day to be a bit lengthy, and it was. Sure, there are shorter wait times available with true online purchase, but I preferred working with a dealer. So far, I am pleased with my Honda purchase through AutoNation, Chandler.

We recently purchased our second car from AutoNation. A 2022 Honda Odyssey touring edition. Each time we have been to the dealership and purchased our vehicle it’s been a great experience. The sales guys were awesome and I didn’t feel as if they were trying to sell me something I didn’t want. There was no arguing or dumb back and forth battle. I simply went in found the car I wanted, paid for it and left. We love the car and are happy to have partnered with AutoNation Honda Chandler in getting it.

I got my CVR serviced here. Dillan made the experience great! He’s professional, friendly and courteous. I highly recommend bringing your Honda here!

Would not recommend buying a used car here. Our car has been in and out of their shop since purchasing. The car has obvious issues that they neglected to tell us about when we bought the car. The check engine light first came on within a week of purchasing. It spent 90% of the 90-day warranty in their shop while they tried to figure out what was wrong with it and gave us the run around. They failed to communicate to us on several occasions. Now, they are refusing to give us an extended warranty after they exhausted the warranty we did have by keeping it in their shop. The car is only 8 years old and under 100,000 miles. I wish we would have bought the car from a Chevy dealership as they would have still had a warranty and the knowledge and capability to fix the issues. Our check engine light is on once again and we do not feel safe in this car. We paid $12,000 for a car that is nothing but obvious problems that they must have known about. Now we are out that money and have no money to fix the car they sold us, and they are refusing to help. Do not buy a car here.

Service Rep was personable and answered all my questions. When i questioned the charge for oil change and tire rotation (which was free according to my contract) he cheerfully said je would verify. Invoice was for $0. Also it was easy to make an appointment and service was quick.

Took car in for 60K service, they found a problem fully covered by warranty. All work done quickly and without any issues.

Have been dreading the car buying experience, especially in a time like this!! Tim L. made all of that disappear. Great customer service and he’s honest and very friendly. i will definitely return to him next time.

They were very professional and upfront with us on our new 2022 civic . I would recommend auto nation to anyone purchasing a car from them with no back in forth games like all the other dealerships have in their playbooks. The other mass corporate dealers like Berkshire Hathaway are difficult in dealing and doing business when purchasing a car on my past experiences resulting in purchasing elsewhere.. On a quick note our prior purchase from Autonation ford was our 2014 Ford Fusion hybrid and after having a great experience from that dealership , I ve come to the conclusion that Autonation is the best to deal with no matter what make you prefer.

Excellent timely service this weekend. I was a few minutes late and they were so kind and flexible about it. Kyle, explained everything and just so thoughtful.

Since purchasing my new 2022 Honda CRV one month ago, I have had to return to he business on two occasions. The first for scuff marks not noticed during our walk around and a second time for an incident in a parking lot where another inconsiderate driver side swiped my vehicle causing large scuff marks on the driver side doors. Each time I was cared for and treated like an important customer. Thank you to Tim Lee and Clem Ojales. The service you showed me was talked about with family and friends.

Derek took care of me right away even though I showed up 30 minutes early.

I really like my service advisor. His name is Scott Fort. I highly recommend him. He never over sells, he’s honest, takes time to explain what needs to be done or what has been done, and he’s very nice.

I inquired online and worked with Vinh who was very helpful. Also very patient with all my wants needs and million questions. So happy with my new Mini Cooper! Thanks Vinh!

Salena Worl took car of my car service and it was done super fast. perfect experience

My experience with the service department has been very positive, ranging from their valet Niko all the way to my service representative Scott Fort. Courtesy and professionalism abound. These have been difficult and frustrating times for all, personnel as well as clients like myself. Scott Fort kept a very upbeat and on target watch on my behalf. Niko's calm, pleasant and welcoming demeanor set the right tone. My appreciation and kudos to them!

Other than not having any cars, lol, our buying experience was painless and very timely, for a car dealer!

DO NOT BUY A VEHICLE HERE! They are running a Warranty scam!! I bought an Audi from the Honda Chandler location in September 2021. While I love my vehicle, the service here is horrendous. When I first got my vehicle they set up an appointment for February (6months) out for an oil change. When I brought my Audi in the first time, they took in my vehicle I didn’t hear anything for an hour. Sat waiting, then received a call that they did not have the oil specific for Audi and couldn’t provide the oil changDe. I was flustered as I had just drove 45 minutes there and back and got off work early (losing money) to bring my vehicle in for an appointment they had set 6 months prior. At this time I asked to speak with a service manager and was approached by Toby (service advisor) he told me there was nothing they could do they didn’t have the product. I was also told my brake light being on wasn’t a big deal and they didn’t have the parts available for that either (of course). I bought the platinum warranty package with my vehicle … since I’ve had my vehicle it has not covered a thing. I was promised they would pick up , repair my vehicle , make arrangements and have parts available for me paying $3500 extra this was a scam. This first appointment occurred February 25th 2021. Toby promised to give me an oil change and car detail for inconvenience. I scheduled another appointment for the following weekend, I was told brake parts would be available and oil available. When I arrived, Derek greeted me and told me my car would be washed and everything with oil change handled.. mind you, I had been texting with Toby and Derek all week to ensure parts were available so I didn’t waste my time again. I arrived at 9:30 lol change completed at 11:30 . Then I asked about my brakes I was told by a new rep now greeting me Nate Flynn (as Derek had left early for the day) … that parts would need to be ordered for brakes. I expressed to him I had been texting Toby all week and thought they’d have them available. He said no one informed him of the prior issue and made no “big deal about it.” He said he could order the parts but it would take 2 hours. During this time I had prior arrangements for house showings as I was also getting my things moved and finding a new place at this time. I told him I could Come back in 2 hours if he would order the parts. He agreed and told me to bring my vehicle back at 2. I arrived at 2 looked for Nate Flynn for 29 mins couldn’t find him.. finally went to his office window and he was eating pizza, he said just a minute. 15 minutes later Nate comes out and greets me says he will take my vehicle in to get brakes fixed. I waited in the lobby for two and a half hours! Nate comes up to me in lobby giggling saying you’re going to love this . They ordered the wrong parts for your Audi and out wrong parts on. The Tec is now removing them but we can do nothing to fix your brakes. At this point I was very dissatisfied as I had just wasted time RUSHING BACK AT 2 to make the appointment for my brakes to be fixed. Nate Flynn then flared his arms up at me and said I don’t "give [non-permissible content removed]" I don’t have time for this right now” and walked away. He moved toward me aggressively as if he were going to hit me . I had never been aggressed in this way by customer service so I left immediately and informed my family and friends to be on the watch for my protection. I feared he was going to attack me. I then texted and called Tony and Derek 3 times, Derek finally responded saying he would call me the next morning. He never called. I asked Toby and he said “Derek “ was out for the day. He said he would have his director “Steve”. Steve called me 2 days LATER left a voicemail stating to call him back to see what service they can "provide." And to be SPECIFIC because I don't want it getting confused I am speaking of Steve the service director at [contact info removed]!! I am a mortgage banker and work 13 hours day so was only able to call back later that evening. I called Steve 3 times and left 2 voicemails no response, I requested my warranty be CANCELLED IMMEDIATELY! When I got no response, I texted the line with Toby and Derek again telling them to CANCEL MY WARRANTY and refund the money since I didn't get anything covered and they obviously could not handle an Audi at this dealership. Toby refused stating he couldn't do anything because only "sales" could cancel the warranty. Steve then called and I answered, he raised his voice at me and was beyond disrespectful. Telling me that I should've known buying an Audi at Honda dealer was going to be delayed servicing. WHAT!? I spent EXTRA money to ensure I had the BEST service as promised! I asked him to check the cameras with Nate Flynn aggressing toward me flaring his arms and he didn't acknowledge this at all. He said it was my problem and he couldn't do anything because I was too "frustrated." Of course I am frustrated, this company has wasted my time, money and has stressed me out to the point that it's almost more stress than daily life! Steve is the worst thing to happen to this company, he is evil and should not be in any type of management. Corporate if you are reading this I demand my warranty be cancelled. I've left several voicemails regarding this and have yet to have my calls returned. This is now me expressing my request IN writing to have my warranty cancelled AND A FULL REFUND. I will not have my vehicle trashed because your company is too lazy to handle it. Ali from sales called left voicemail I returned the call and have not heard back for a week! I am a loan officer and this seems a UUDAAP as I was sold a warranty and had extra money added to my loan to cover things that have not been covered. My brakes are worn and still have not been fixed. I've only had my vehicle 8 months no reason brakes should need fixing either already. I should not have to have my vehicle worn because I did my part by getting the warranty. This company has fallen short of my expectations by a landslide and if this is not resolved within 7 days, I am reporting this company directly to the Financial Protection Bureau for false advertising and predatory lending practices. I have live video content of my interaction with Toby and will find a way to access cameras in the shop to provide proof of Nate Flynn's actions if needed. I have a multitude of texts showing communication on my side and none on theirs. Buying a vehicle here was the worst decision I have ever made.

Good consistent service; where competent service advisers advice only recommended services. They are courteous and respectful of your time, and offer coupon discounts on posted prices. Wishing Joe Krizek a speedy and full recovery. Carl and Paula Campbell

Got a used, but basically new Hyundai from Michael who works at an associated Honda dealership - AutoNation. The process was easy, the prices are fairly competitive, everyone was extremely nice, and I never felt pressured to buy anything. Hopefully my car lasts a long time, so I won't need to come back, but I do recommend them to anyone in need of a car.

Got a used, but basically new Hyundai from Michael. The process was easy, the prices are fairly competitive, everyone was extremely nice, and I never felt pressured to buy anything. Hopefully my car lasts a long time, so I won't need to come back, but I do recommend them to anyone in need of a car.

Bruce and Brandon made the car shopping experience easy and found the best deals for us also giving us tips on the car especially with all the new technology

I have been to this dealership since arriving in Arizona and the service is amazing. I would recommend this dealership for anyone who has a Honda.

4 trouble indicator icons were showing up on the dashboard of my 2016 CR-V. Technicians diagnosed the problem as a damaged right rear wheel sensor. Sensor had to be ordered from Los Angeles as it was not in stock at the dealership. Other service items were addressed during the first visit. A return visit was required to install the ordered part. My service advisor, Scott Fort, was courteous, polite and professional keeping me informed during the process and working me in to have the part installed, which was much appreciated.

Honda always does a great job maintaining or fixing my car!

It was my first time purchasing a car at AutoNation Honda in Chandler. My sales consultant Boris Bakras did an outstanding job. Boris was very experienced & knowledgeable about the product. Also Boris wanted to find the right car for me. Boris was a pleasure to work with. I love my new Honda Civic ! Thanks to Boris.

Tim Lee and Honda Autonation were so easy to work with. This was my first time buying a car on my own and it was such a positive experience. I didn’t feel pressured at all. I would highly recommend Tim and Honda Autonation.

AutoNation Honda is not good . Had bad experience with Advisor. They provide only one way shuttle service and also way of talking to customer is not good

The staff was very friendly and answered all of my questions. Mike was very attentive and helpful. I am very pleased with my car buying experience.

Bruce is such a helpful, experienced person to have on your side while buying a car! This is the second car I have bought from him and I still received follow ups for years after the first sale to make sure everything was going well. Request him at your next visit, you won’t regret it.

We were very pleased with service that Carl provided us, his professionalism and knowledge really helped us make our decision easier to buy our 2022 Honda Accord Sport. We would highly recommend Carl and Autonation to our friends and family for their car buying needs.

My experiences have been great!

Fast service and a great customer experience. Actually had the vehicle I wanted in stock and was willing to sell it at MSRP, and no extra adders like a lot of dealers are doing in the very tight environment. Sales rep was very good and very easy to work with. Very much enjoyed the experience.

From initial contact with Mike and Corey, to finance. Everyone was willing to go above and beyond to get me into my dream car. I have financed multiple vehicles in the past but this experience was by far the best. No hidden fees and amazing service. I would recommend anyone looking to get into a new or used car to contact them.

They were behind on their service schedule the day I took my Odyssey in for basic services and Brandon B. took good care of me and got my vehicle out faster that the time quoted. Well done AutoNation Honda!

After reaching out to multiple dealerships across the valley, we found ourselves looking at AutoNation Honda Chandler. We were happy to find a representative, TJ, who was direct and upfront about the availability of the specific model we were looking for as well as the cost. We were lucky to be able to complete our purchase within hours of reaching out with a general inquiry. At no point were we assaulted with offers we did not want or need, but rather were treated with respect and understanding of our situation. I will recommend this dealership from now on based on our positive experience with TJ and the whole of AutoNation's staff at this location. If you are looking for a no-nonsense experience, go here.

Great Service… ask For Nate Flynn

Great service! Took our 19 Pilot Elite in for recall check. Tom Hathaway promptly greeted us a set everything up for the check. We left to do a few local errands and in about an hour Tom called to let us know it was finished and gave me a rundown on everything. Even washed the car! We just liked everything about this dealership at least as far as the service department was concerned! AutoNation Honda Chandler is now our go to when we need service on our 19 Pilot Elite or 18 Ridgeline RTLE!

Nice dealership. Everyone was very helpful and friendly including the front desk information lady. The sales manager, TJ Johnson provided lots of information and is very personable as well.

The service here was excellent. The staff were very helpful, despite some hiccups on the banks end, so I'm glad to do business with them in the future.

I purchased my car there 16 months ago and it has been a good car so far. The service department offered a free 28 point inspection this month and so I made an appointment for that service. The service people were polite and efficient and went over the results of the inspection with me. I was pleased with the experience.

From the get go I found AutoNation Honda Chandler to have AMAZING customer service. I had the pleasure of buying from Ash, my sales rep. He was incredibly kind as was all the staff I interacted with during the buying process. Every single person here was relaxed, non-pressuring, and caring of my needs as a car buyer. I would recommend no other Honda dealer in the valley other than them! They are spectacular! From the manager to Annette over in service scheduling, you will not be disappointed by a single soul!

Bruce (Lightning guy) was very helpful in my process of buying a ‘22 Civic Si while i was overseas on deployment. The entire process was so painless and enjoyable. Honestly first great experience at a dealership.

They were easy to find and a clean and pleasant place. I wish I knew from the scheduled appt the estimate of time it would take to do the work on my car, but there is a shopping plaza close enough to walk too.

Amazing service appreciate the help given no mark up with how the market has been I would say great service no like other dealers out there

Had the normal maintenance done on my car: oil change and check up. My advisor was Matthew Craters who was great to work with. As usual, the work was done sooner than expected. The service dept here is excellent, I’ve been using them even before I bought my car from them. The only negative was you can’t speak to anyone when you call for an appointment. It’s impossible, you cannot talk to a live person about anything. I wanted to talk to my previous advisor about a noise I was hearing but after trying numerous times over 4 hrs finally gave up. Nothing against Matthew, he was excellent, but there are times you want to talk to someone and it’s aggravating when you can’t.

Underwhelming. Revised from 2 to 1 star since they can't answer the phone or return my call during normal afternoon business hours. My first and last purchase here. Ridiculously poor communication and follow up. Oh, and don't hold your breath waiting for a call back.

Had a fantastic car shopping experience at AutoNation Honda Chandler. Very transparent with the numbers and did not mark up the car due to chip shortages like the two other dealerships. Corey explained in detail all the amenities that came with my 2022 Accord Sport Hybrid. Couldn’t be any happier with this transaction.

Latest visit to Honda Chandler dealership last week for a recall on my 2018 Honda Pilot hood latch. Was able to schedule at a convenient time within two days of calling in. Service was done in the time they originally promised and a car wash thrown in. Kyle Milnes, Service Advisor, was very helpful and outlined my next needed service. Great people to deal with and French Vanilla coffee in their machine. Happy to have these people taking care of me and my 2nd Honda Pilot!

Professional and prompt!!

The guy (Mr. Warner) was so kind and quick. He gave me all the information, made other connections (finance, etc) quickly, and sent me out with my new 2022 Honda Odessy EX-L. I purchased my other car from a different dealer, which took more than 5 hours. This time I was done in less than 2 hours. Keep it up, guys!

David Warner was very helpful in helping me get my new car! He was very thoughtful of my needs and wants and helped me get my car as fast as possible. Thanks again! Would recommend this Honda to others

I’m still here at the dealership as I type this. Buying my daughter a car, and it has been the worst dealership experience in 30 years. No financing involved, and it still took nearly 3 hours.

The service member that helped me was Ashton. He was very helpful and the wait wasn't too long. ☆☆☆☆☆

Great service and very professional. Car still has

Michael Roberts was great! He went over all the features of my new Odyssey. My Odyssey even arrived sooner than expected. I’m glad Daisy reached out to me before my service appt and Rebekah got me a great offer for my old Odyssey.

I am very pleased with the service I received from Ash, he did not hesitate to help me as soon as I got there, and went straight to the points. Also the waiting time was awesome. I was out of the dealership with my car in 3 hours.

Great service and experienced and helpful representatives.

The service is professional and the staff are polite and respectful.

I just bought a Honda here and the sales rep Rebekah and finance advisor Brandon were absolutely fun, easy and pleasant to work with. They answered all our questions and concerns and made sure we got what we asked for in a car and financing. They were so friendly and not pushy; buying a car with them was easy and fun! Would recommend them 100%!

I just bought a Honda Civic from Timothy Lee at AutoNation in Chandler. He was honest and professional and kept me informed throughout the whole process. There were no "surprises" and I felt as if taking care of my needs was his highest priority. Thank You Tim!!

Just bought my second Honda CRV from Bruce Kral. My old CRV was totaled in a hit and run accident and I was in a bind to get another vehicle. Bruce bent over backwards to get me in to a new CRV. Bruce went above and beyond. He was so helpful showing me all of the new features on the CRV. Honda has the best customer service I’ve ever experienced. I can’t say enough good things about Bruce and about Honda. They have a customer for life.

I would not ever buy a car from these people after my first experience. Absolutely awful place. Unprofessional and zero follow through. Beware!!

I worked with Tim Lee in purchasing a used vehicle. He has an easy going demeanor and has EXCELLENT communication and thoroughness. He does things in a timely manner so no extensive waiting. I appreciate the “car purchase” was a good experience because of Tim. Highly recommend him as a salesperson.

I very much enjoyed my purchasing experience from AutoNation Honda Chandler! I purchased a certified pre-owned vehicle and it feels brand new. I originally found the vehicle online and spoke with Jesus over the phone, he assisted with getting me the CarFax and scheduling an appointment to test drive! Upon arrival Bruce provided a really friendly experience and ensured that I was getting a fair deal on my vehicle. Brandon in finance answered my many questions while signing forms and was patient with me during the signing process. All in all I walked away feeling stress free and very happy with my car!

I was extremely nervous about buying a new. After hearing bad things about dealerships and how they try to get the most money they could out of you. How at first it’s so nice but when it comes to financing it can get ugly. Well not here, not here at all. From the beginning everyone was so helpful, nice, and caring. When it came to financing they offered the warranties they had and I didn’t felt i was pushed to get them. Overall it was a great experience and I really had nothing to be nervous about. Thank you so much to Eddie, Joseph, Corey and financing!

Mike menner was knowledgeable and understanding of the car market. I was able to come in with ease and look at an 02 Honda accord. Easy to reserve, he was on top of everything, letting me know what’s happening each step of the process. Mike is extremely helpful and would go to him every time for a car!

After a little problem with our service appointment schedule 2 days before this appointment, Derrick got us right in and got our recall issue and oil change done very quickly. He was very personable and showed us a how to use the fog lights on our Pilot. We had never even been aware of them before. Thanks to Derrick for taking time to talk with us!

Found a CPO 2021 Honda Civic for my daughter and bought it with in an hour. Walked in at 8:00 and had in bought by 9:00.

Jordan is a rockstar, we purchased a Kia Soul about 4 months ago right at the height of the supply-demand surge in the industry. I didn't realize walking in it had been so difficult to find cars at the time, but Jordan went to work for us. The service was top notch and he found the perfect car in the most spectacular way. It was down to the wire and he wasn't bothered by the pressure and kept us smiling the whole time. 10/10 will buy my next car from Jordan if he's still selling them and if not I will happily return to this Autonation!

From my first call to the dealership when I made contact with Jesus Cornejo to when we picked up our vehicle everything went very smoothly. Questions were answered fully and there was no pressure. Zacharj ( yes, that's how it's spelled) Salter, the CFS Mgr. was great as well. Both gentlemen went the extra mile to insure that our transaction was as painless as it could be.

we received our new crv sooner than expected. Not due to arrive for approximately another 2-3 weeks, but arrived the very next day. No pressure just spent quality time with us answering questions.

Dave Warner was a true pleasure to work with!

Horrible car buying experience. Bought my car a month ago and can not get a sales manager to help me. All I get are excuses every time I call.

Our sales representative, Timothy Lee was very professional and helpful throughout the entire process. Whenever i sent him an email or text, he was always timely in his response. He always did what he said he would. We would definitely purchase another vehicle with Tim, through Autonation Honda in Gilbert. Best of all , there were never any surprises. The prices Tim gave us in the beginning, were all honored, on the date we finalized all the paperwork.

Tim Greenbank and the entire staff at the dealership were amazing! exceptional customer service and comfortableness during the buying process and all the steps involved before taking ownership of my 2022 Honda Civic SI. These are very hard to come by in Arizona and I absolutely love it! Kudos to everyone at the dealership and I highly recommend them to anyone looking to purchase a new or used vehicle! They will take care of you

I negotiated a $479/mo. payment and put $2000 down after I traded in a 2020 civic because the hood kept popping open. When contract was written up and sent in, payment was $539/mo.,not happy. Suppose to receive a refund from the long term warranty on 2020 civic, never received. I review the contract a day later and went and talked to the finance officer on Monday and he admitted that he made a mistake, the papers had been sent to the bank. I think about this everyday because this is more than I was willing to pay. This is why I am not happy with my purchase with this dealership. If you are serious about wanting to hear my experience, please review.

Great customer service - very professional.

Very happy with their service!

Great service and always pleasant.

Do NOT buy a used car here. We’ve had nothing but trouble with service. Our check engine light came on 10 days after buying the car. We made an appointment for that Saturday. When we arrived we were told they had no qualified techs that day so we had to reschedule. On two separate occasions we were told the car was fixed, only for the check engine light to come on as soon as we left and it had to be returned. The service manager couldn’t be bothered to call us back after having our car in their possession for 30 days of the 40 total days we have owned it. He told our service advisor that he received our call but wouldn’t call us back because he was too busy. Lack of communication made us feel very disrespected. We are very upset with the service and lack of respect and communication. The service advisor told us we should consider ourselves lucky that they fixed the $2,000 worth of problems with the car. Even though the car was under warranty. We can’t trust their service and now have a car that we have to worry about.

Jesus was very personable & worked to get me the best trade-in value for my car. Everyone was very friendly & efficient. Love the new CR-V! Thanks.

Phenomenal customer service! Very knowledgeable about the vehicle and efficient in getting the paperwork ready. Excellent follow up and great service team. Would definitely recommend.

Work is excellent. Staff is very polite.

Ready to help us when we arrived from Tucson. Checked car out with us and set seat and key for entry. Offered water, etc while we waited. Helped with phone to enable one time increase of our debit line to finished sale.

Great service! Good deals! And the customer service is the best of any I have ever received! The service manager Mike Bradley is always prompt, thorough, and kind!

Cirtified appraisal was 27K. only offered 25.5K and said the only reason it is lower is because they can't sell it for that much in this market, vehicle is perfect/like new. Was able to negotiate up to 26.3K and now you have my vehicle listed for 30.9K. Tried to speak with GM three times with my concern but wouldn't return calls only had sales manager call. CarMax certified offer was 29.6K and they would honor it.

This dealership is very professional and all staff involving with purchasing processing are friendly and helpful. I strongly suggest that all the buyers should come to this dealership for second opinion before their final decision.

I recently picked up the 5th or 6th vehicle I’ve gotten from this dealership. The faces change but not the qualified, helpful and reliable personnel they always seem to have there. Vinh Vo made my recent acquisition the easiest ever and he has reached out personally to see how things are going and to offer set-up advice and technical help if I need it. Aside from the personnel, the Honda products can’t be beat in my opinion.

My 2019 CRV needed 15 000-mile service. Mike Bradley was my service liaison. He was friendly, efficient and professional. The vehicle was returned faster than expected and in tip-top shape. 5 Star all the way!

Bruce was very helpful in providing all required information, showing me his system and the car availability details. Though did not have much choice due to the chip shortage, Bruce's guidance and open communication showing the availability details helped to make my decision. And the best part was that the car arrived before it was scheduled to arrive, which was great!! Bruce provided a thorough tour showing all the features and also provided a couple of goodies :) Overall I would highly recommend Chandler Autonation and Bruce!!

Mike Bradley was extremely helpful in getting my car back on the road. Great service and professionalism!

Great service. Professional and friendly people. Thank you Scott!

My advisor was very good. My heart went out to him after learning he lost a family member and had to leave right after my car was done.

Needed a nice used car and this dealership helped me fine one in my price range. Couldn’t find one in my state they were asking to much for used cars but Arizona market seemed to have used cars for reasonable prices.

Walter is the nicest and more caring person at the auto nation Nissan. He really took the time to explain everything about my purchase and that’s really hard to find in the car business. If you’re looking to get a vehicle make sure to ask for Walter in finance and he will treat you like family.

Ease of scheduling. Clean waiting area.

Jesus is friendly, informative, and willing to do his best to answer our questions and understand where we are coming from; along with our options. Thank you so much! We were able to think through, prepare and organize what we would like to do. Much appreciated!

Jordon made our car buying a great experience! He was on time and very pleasant to be around. No pressure selling let us decide but guided us. We bought a used 2018 CR-V But when I got home I noticed that a new 2022 white CR-V had came in and I contacted Jordon the next day and said I had a change of mind and wanted the 2022 And I thought it might be a hot mess to do the exchange, but Jordon was there and had my car ready and set everything in motion and as easy as 123 I was driving out in the car I wanted and was so very happy.

Jordan was amazing !!! Thank you… you made our visit very pleasant and you were very accommodating.. we will recommend this place to our friends and family.

Brought my car in for service. All complete and out the door easy thanks Scott!

Bought a new 2022 Honda Odyssey. For the most part it was seamless. Had to wait for the vehicle to arrive. Each truck it should have been on, it wasn’t. Kyle is great! Dealt with Peter over the phone once and he was a jerk. Said my van wasn’t there and was sure of it. Swore I was wrong. I was already coming in that night to pick it up. Only problem was that I asked to not have it tinted when it arrived, did it anyway. Did not do the small windows in the front and the tint is not very dark in the back. Cut the price in half but still disappointed. Will be asking for it to be removed and my $250 back. That is my only problem

I went to service without an appt because of my battery. I received help from a service writer and my car was fixed. I needed an alternator and battery but they were there to help me and I certainly appreciated it.

Jesus was a lot of help I’m my first time shopping for a car. He answered all my questions in a timely manner and made everything an overall enjoyable shopping experience!

Rebekah was amazing. She had me in and out of there in no time. Kind and friendly staff all over the place! everyone who passed me while waiting in my vehicle stopped to make sure i was comfortable and checked if I wanted a water or coffee while I waited to drop my car off.

Visited many dealers and experienced their markups due to the chip shortage. Gave AutoNation Honda a call and was at their location about an hour later signing for my new Accord for the MSRP sticker price and no crazy markups of any kind. Best deal I could find for the trim level I wanted in months of searching. My whole experience lasted maybe 2 hours and was by far the easiest I've had buying a car from a dealer. Will definitely consider buying from them again in the future.

Car purchases are not something I look forward to, but it was my great fortune to meet Clem on the lot the afternoon of 9/25/21. Although I drove the distance to test drive a number of used vehicles listed on their website, many were already purchased or reserved. On this hot afternoon, it was a bonus to drive in the golf cart instead of walking the hot lot. Clem was very low pressure and agreed to contact me the next day if the car reserved by someone else did not sell. As we walked and talked, we came across a 'new' vehicle that had less than 10,000 miles as it was driven by the GM . The price of this 'new' car was fair as was the trade-in on my older car. Great car; great purchase experience. I only wish I lived closer. As I've needed windshield washer fluid, I realize it was empty - or is not working. I'll either fill it or take the drive back down there if the issue is bigger than that.

We bought a service plan for my wife’s Pilot and every time we take it in for service the people who work there have been very nice and helpful. No high pressure to buy unneeded services.

The dealership is severely understaffed. It took over two hours for an oil change even though I had an appointment. Don’t go their if you need quick service.

Great service. In and out quick.

Best and easiest auto purchase ever. James was extremely helpful, had paperwork ready when I arrived and the finance/payment department was extremely efficient and not pushy about selling me add-ons.

This is the third car I bought from Automation Honda. Each time Vinh Vo helped helped me. He has excellent customer service. He helped us find what we wanted and made the experience fun. He answered all of our questions and was very patient with us. He never once tried to force us into buying anything. Five star service!!!

Good experience with Ash and to some extent Gregg. Not good with finance department. Did not take the time to explain Service Disclosures and ignored my request to have only basics. Have been trying to get that adjusted but poor response. This has raised the final cost. I am required to pay for something I would never use.

I have never had a more enjoyable experience at an auto dealership. Chris Block and Aaron Showalter took such great care of me and made the process of purchasing a car seamless. I could recommend AutoNation Honda of Chandler to anyone for either a new or used car. Thank you for your wonderful service and experience. C. Maxwell

I would recommend sales associate Anzul, nice person, simple to approach made my morning appointment get started smoothly and he was with me till I received the car.

My buying experience was great. The salesman, Corey, was extremely helpful. I was asked to pay by cashier's check but didn't consider that a big deal. I love my new car. They are checking with me to see if I have any questions, which I do as I learn all the bells and whistles on my new car.

This is where I get to assist folks with my passion! Automotive…..

I would only recommend the salesmen - Clem and Victor were outstanding. The general manager and the finance man were a disaster. They made it nearly impossible to buy the car. I wanted to pay by check and they made me get a certified check from Chase Bank. I have purchased many cars for cash/check and have never been treated as poorly as i was at AutiNation Honda.

Excellent service, no pressure sales approach, knowledgeable about products they are selling. Excellent communication and service after the sale is made. Ask for Michael Barnes

We came in knowing exactly which vehicle we wanted and had the financing taken care of ahead of time, so the whole process went pretty smoothly. The only delay was waiting for the vehicle to be ready to test drive since it had just arrived at the dealership fairly recently.

Our battery was dead and we needed service. It was late but they were open until 7pm and got us in and replaced in a couple hours. Even though they were very busy and we didn’t have an appointment!

Definitely would not recommend going here whatsoever! I called in to make an appointment for my accord for two inspections (auto trans fluid and rear brakes because they were squealing) and was told there was an opening at noon. While on the phone with the lady i was asking her about the pricing for a trans fluid flush vs drain and fill and she had no idea what a drain and fill was and thought i was missing trans fluid because of it. That was the first red flag that the person in charge of service phone calls doesnt even know the services they provide. Finally the day comes around where i take my car in and i tell them i have an appointment and was then told it would be done around 2:30pm. They took my car and treated it as a walk in parking it in the back lot and had to “wait for a spot” in order to do the two simple inspections i had asked for! If they are going to do that then i really don’t understand why they have appointments and why they couldn’t have told me that over the phone when setting up the appointment. 2:30 comes around and i get a call back saying everything looks excellent and i asked why my brakes were squealing if everything looks good then and they had no clue what i was talking about even though that was the whole reason i wanted them to look at it. The guy then said “thats not in my notes so we will have to wait for another opening so it wont be done until around 5.” I finally am able to go pick up my car after 5 hours of what should have been at most an hour job and the only good part was they didnt try charging me anything for taking my brakes apart to lubricate them. Worst service i have experienced! If you dont know how to work on your own car i would highly recommend start learning now because this is exactly what people need to avoid! 5 hours for them just to look at my car not even do a big job or replace fluids or anything like that. Dont waste your time on this place

Mike Bradley is my advisor.. He is very professional and very thorough on the serve needed and time service will take. Thankful he is there to help us with. Service Department has always taken care of whst is needed.

James was very helpful and I found the perfect Honda. The process was smooth and Eric in finance took care of the paperwork so I was in and out as quickly as possible.

the customer service... excellent

Do not ever go to any AutoNation owned dealership for service, they are absolute crooks! They quoted me a service fee of over $3200 for a repair that I ended up getting fixed for $600 at another vehicle service facility that is very highly rated and honest. Additionally, to walk in the door at any AutoNation service facility you pay a "diagnostics" fee of $165, which would go towards any additional service, however, if you don't do additional service you are out $165. They won't take a moment to just look at your vehicle like other service facilities, it's just right to the $165. Absolute Crooks!!

Jesus was a great guy who helped us all the way. 5 stars for him. He took care of us from start to finish. I would recommend jesus form automation Honda as the car sales person

I recently purchased a Ridgeline from your dealership. My salesman was James V. James was professional, knowledgeable, and personable and kept me informed as the vehichle had not arrived at the dealership when I originally inquired about the Ridgeline that I purchased. I appreciated his straight talk and his attention to every detail along the way. Overall a great experience.

We bought a Honda HR-V from Auto Nation and we have been very happy with our purchase. We worked with Victor Gonzalez and I think he is what made it such a pleasant experience. There was no pressure whatsoever. Before and after the purchase, he answered every question with patience and a smile.

I went to a couple different dealerships and this was the only one that didn't try to scam me into buying a car. Clem was very helpful in walking me through my purchase and was willing to wait until I found exactly what I wanted.

Got a very clean 2018 CR V for a great price with only 26k miles on it. I worked with Ed V. He was very nice, patient and knowledgeable. Test drives and reviewing numbers was easy and stress free. Only time I felt pressured or uncomfortable was dealing with finance as they tried to push hard on expensive extended warranties. But other than that it’s a great dealership! Ask to work with Ed V if you’re trying to buy a Honda.

Clement and all of the staff were great to work with. Everyone was professional, knowledgeable and made the whole process a breeze. Thanks to their great service, they now have a new customer for life!

I love my new Honda Insight! Tim Lee was wonderful to work with and the whole experience was perfect. He was fair and thorough and the whole process went quickly and smoothly!

Worked with Rebekah and she was great ! Would recommend

Our daughter, Emma, turned 18 last week and had been saving her money for her first car. We own a Honda Fit and Emma had her heart set on a newer Honda Insight. Your dealership had one in stock and the specs looked great, so we headed over Saturday after making an appointment with salesperson, Eddie Rasheed. We arrived at noon and Emma was able to test drive the Insight and a Civic that was also available. Eddie ran some numbers for the total price of both. We left to get some lunch and discuss the information we were given. After some deliberation, Emma decided to purchase the Insight. She had enough money to purchase it outright but wanted to build her credit so we planned to finance part of it. We headed right back over to Autonation and found Eddie. Until that point everything was going smoothly, and then he introduced us to Zach Salter, a finance person. Zach started crunching numbers and trying to sell us on the extended warranties. The full extended warranty he quoted us was $2700 and more expensive than any extended warranty we ever purchased from Honda or elsewhere. We were asking for numbers with and without the warranties. He would type something in and write it down; then we would ask a question, and he’d change some figures. At one point telling us he messed up and needed to change the numbers again. Finally he gave us two figures in writing. One was with the warranty, and the other one was without. The figures he wrote down in front of us looked good without the warranty. Then Zach said he’d be right back and stepped out. A moment later the finance director, Ali, walked in. He introduced himself and said he was surprised at how high the warranty quote was. He said he’s the boss and could probably discount it if we reconsidered the extended warranty. We agreed to hear him out, and he said he’d be right back. He came back in a couple minutes later and said he didn’t realize the quote Zach told us included the tire replacement option and three years of service. My wife asked how the finance manager didn’t know his own warranties and questioned him. He acted put out and said the best he could do was just under $2,000. At that point, we were not really interested in the warranty, as neither of them instilled much confidence in their abilities to calculate numbers. So we told him no thanks and he left in a huff. Zach came back in and his demeanor obviously changed. He was more gruff and rude with us. My wife was asking about different finance options and putting more or less down. Zach kept getting flustered, told us he didn’t mean what he just said, and when we reminded him of things he just said, he got mad telling us that he didn’t say that. Why is it that both Zach and Ali seemed to be so incredibly put out that WE didn’t want to spend OUR money on something THEY thought we should? We both commented that we have never encountered such childish, rude behavior from anyone at a car dealership before. Finally my wife said we wanted the car for the 60 months with no warranty for the $127 that he wrote down right in front of us. We pointed at the figures he said. He looked down at them, that he wrote in his handwriting, and he told us he never quoted that price. We looked at him like he was joking because he literally did give us that quote in writing. He then told us those numbers were wrong. The four of us told him (Emma’s boyfriend was with us) that yes, he did in fact tell us that. At this point he was angry. He denied it and gave us another figure $60/month more. We asked to speak to Ali again and Zach told us he left. It was 5:05pm. Throughout the day, while we were sitting in the dealership (over four hours by now) we all had our phones. I’d send a text or check social media. We all were. After arguing numbers with us for a few more minutes & writing down 3 final figures, Zach stood abruptly from his desk & said “I’m stepping out so you all don’t have to keep texting each other about this!” before storming out. We were shocked & surprised. After we calmed down from his absolutely immature behavior, we decided no car was worth the way he treated us. We decided to leave. Exiting Zach’s office, Eddie stopped us near the exit. We shared Zach’s comments, tone, & behavior with us. Eddie seemed surprised & was apologetic. He asked us not to leave, & wanted to help us by getting someone else in finance. After the macho, misogynist attitude of Zach, we told Eddie we weren’t interested in working w/ another man, because it’s guys like that who give car dealerships a bad name. Annie Hill happened to be walking by. Eddie grabbed her to see if she could help. She listened to our story, calmed us a bit, and asked us to give her 10 minutes to review our account. We acquiesced & moved around the back hallway (away from where Zach was standing glaring at us) to the waiting area. The only other reason we even considered staying was because we knew this would be a good car for Emma, and we really did want her to get something safe and reliable. So, ten minutes later we were in Annie’s office. She explained the financing, and patiently answered all of our questions with respect. The only thing she couldn’t reconcile was the 60 month/$127 a month payment. After discussing it with Emma, we decided to get the car, leaving approximately six hours after we originally arrived. This is Emma’s first buying experience, and it was abysmal. We have a Fit & had a great experience buying it. This was not. We understand there’s a chip shortage and inventory is sparse, but that’s no reason to bully, disrespect, & roll your eyes at any customer. We’re trying to put this horrid experience behind us but it will be very difficult to recommend anyone to Autonation Honda on the chance of having to deal with Zach Salter in finance.

I was very impressed with Auto Nation Honda and with Clem (my salesperson). I believe I got an incredible deal buying my Honda Odyssey. Everything was to my satisfaction. I am very happy with my purchase and would definitly recommend my family and friends to Auto Nation Honda in Chandler. Thank you Clem!

Dear Auto Nation Honda Chandler, Someone goofed and printed my work cell phone number on the business card you hand out to service customers looking for your shuttle bus. I get 3-5 calls a day from people looking for a ride to pick up their cars. I have tried calling the dealership, but gave up after being on hold for 30 minutes without reaching a human. I tried your chat feature in your website, but was told my problem couldn’t be submitted unless I supplied my email address. I sent a Facebook message but got no response. If this is the level of attention to detail and customer service you provide, you can be assured I will not be a customer in the future. That, and I don’t like Honda’s. Please check your business cards for your shuttle driver and print some with the correct number. I’m sure your customers are tired of talking to me.

I bought a 2020 Acura RDX one month ago. The windshield has several cracks in which the sales manager agreed to fix when I purchased it. I have called several times trying to set up appt and also left a message for sales guy Jordan and not a single call back. Call me ASAP! Horrible customer service! I will never recommend them or do business with them again.

Tim and the staff were great. I had been in the car business for over 20 years prior to doing business here. I asked them to give me a realistic deal and it was acknowledged. Going to the finance department was equally accommodating as they didn’t try to sell me things I didn’t need with me leasing my Pilot. I will be going back to Tim and the staff at Auto Nation Honda.

Nate and the entire crew were great. Even got a deal below MSRP in this market. Great place to shop 1st and last... Always had the best experice.

This is our 2nd car purchase from this dealership and our experience was just as good as the first which was several years ago. I like Auto Nation Sales rep as they give you exactly what you ask for, prompt with their responses, transparent transaction and friendly associates. All other dealerships that I contacted tried to bring us in for a test drive and negotiate, added unnecessary packages and fees or tried to convince us to purchase something that we did not want.

professional and personalized customer service.

I have been a customer for 7 years but no longer. Have been trying to get a service appointment for a month on a Thursday ( only day off) with no luck. Called and left messages with managers for help but no call back. Not sure what has happened to this dealership. Taking my business elsewhere.

The employees are friendly and honest which is always appreciated in the car business. Have had zero issues with service at this location, things are done timely and in a correct manner. Wait room is comfortable and the parts/accessories shop is a cool little place to look through. The service representatives really make the experience though. My last oil change was a drive in with no appointment and they also took care of my 15k mile inspection and still had me out within 2 hours of arriving. Recommend this location for anyone with a Honda in need of service

I was looking for a reliable car that wouldn't break the bank. I looked at some privately owned cars and GOSH, the owners were so in love with their car that they couldn't see the rips in the seats and console; some owners couldn't produce one service record! I was discouraged. My friend suggested we go to autonation honda of chandler. They advertised a few cars in my price range. We were greeted by Roger Cary. He was very friendly, listened well and showed us the 3 or 4 cars in my price range. He also suggested we look at a few cars just a little away from my budget range. PRESTO! Not only did he show us a nice car, just at the top of my price range, he explained how the dealer would examine the car top to bottom to assure it was in the best mechanical condition! He showed us a "carfacts" and explained much more about that car than any of the private seller told me about theirs! I decided to put money down on that car. I was clean, looked solid and Roger assured me the mechanics would scour it! About 3 days later the car was done being checked and detailed and ready for me to pick it up! BUT, buying a car without a car is problematic. My friends were at work and at 100° I didn't want to ride my bike to the bank and out to the dealership! I talked a friend into taking me on Monday if I could get to the bank on Saturday. THEN, Roger offered to give me a ride! He picked me up and we made it to the bank with an hour to spare! I drove home from the dealership in my beautiful new Honda! Roger, Brandon (in finance) and all the staff at AUTONATION HONDA are FANTASTIC!

We have searched for a new vehicle to replace our 2019 Toyota Highlander Limited for about 2 months. After looking and driving several different vehicles including SUV’s, Minivans and large cars, we decided on the 2021 Honda Pilot Touring. We did visit many Valley Honda Dealerships and decided on Autonation Honda Chandler because of their professional sales, finance and management staff. The price of the Pilot was very competitive and the customer service was outstanding. I urge anyone wanting a new or preowned Honda to see Jordan in Sales, Brandon in Finance and Joe in Sales Management.

The dealership is very efficient and sensitive to the ccustomer needs

Took car in for recall… everything went fine until pickup of car. My service attendant was not in his office, he was paged… I stood and waited for 10 min. While other service attendants, not busy, watched me. Went to a desk to ask if he could be paged again- was told to walk to another office to have him paged- no one in that office. Finally another service attendant helped me with the excuse they were short staffed.

This place is the worst. Went there in April to do paperwork for a refund of an extended warranty on a vehicle I had traded in. After waiting 30 minutes for someone to help me, I got the refund paperwork completed and the finance manager made copies of everything (including the letter from the lien hold saying the loan had been paid off). I was told the refund would be sent in 8 to 12 weeks. Waited 14 weeks and called today. I was told the refund was never processed because they didn’t upload the documentation that the loan was paid off. They had made copies of that document and it clearly says on the refund paperwork that I was given that the loan is paid in full. I said I would be willing to resubmit the paperwork but was not going to wait another 8 to 12 weeks. The person I talked to said there was nothing they could do because refunds come from corporate in Florida. I asked for a telephone number for corporate and was told that I could Google it. Do not do business with these people!!

My sales person was very professional and was not pushy.

Peter was great to work with. He was friendly and professional and made our car purchase experience pleasant. Highly recommend Peter! Jim and Gail I.

Courteous and friendly service writer. Kept me informed as to the progress of the repair.

I took my vehicle and for a maintenance check. They did all the work that was necessary. They did not add things that some dealerships do. I was very satisfied.

My repair was handled efficiently and I was able to leave even sooner than estimated. My service agent was friendly and courteous. Well done Honda Chandler!

If you like being a special needs parent, who is talked down to, told to reschedule, have your car A/C stop all together, then 2 days later rush around on a Friday to find a rental, only to have your spouse, who was NOT at the original appointment that was immediately rescheduled, be talked down to, causing your spouse to get loud, have the cops threatened to ve called and that you'll never do business with Honda Autonation again, all because you are trying to scoot out early, I HIGHLY recommend. If I could give negative 10 stars I would. We JUST dealt with Honda on our CR-V for our SECOND battery that leaked acid, in 11 months, and we also had to pay Autozone ASAP because it was all over, and not drivable even though it is a 100 month warranty. We still have yet to hear back from that, so this is insult to injury, but at this point is par for the course!

I would NEVER recommend this dealership. I bought a brand new car. The sales guys were nice, of course. But once I got in the finance office our experience turned into a nightmare. The guy was RUDE. I paid cash for my car and had to juggle some things around to allow for the transaction to go through. He literally started tapping his finger like he was annoyed with us while he waited. He also failed to call me back when I left a voicemail for him regarding missing tag/title information. (I still have no title info 2 months later) Then, my car had some scratches and a ding when I was buying it. They promised to fix it if I bought it. Well, we will be taking it back a 4th time this week because we keep getting it back and they say they couldn’t do it while they had it for one reason or another. They also needed to do a software update due to a recall, in the first 2 times they had my car (once for a week!) they didn’t even bother to get that done. We have to take the car in and leave it for another several days now to fix the ding. This place is absolutely worthless. They don’t communicate with each other and once they get the money they obviously don’t care about the customer. I know dealerships have a bad wrap, but this one takes the cake! Go somewhere else.

Customer service is great

Tienen buena atención y son responsables

Great guest service! Clean and comfortable facility. Professional and friendly, thank you Rebekah!!

Showed up no appointment for an oil change and tire rotation. Had me driving off the lot in under three hours.

Marcos was excellent. He was efficient- prepared- gave us a detailed overview of the cars features. Would definitely come back here to buy another Honda with Marcos.

It's always great to go to Autonation in Chandler, THe service is great, the service writers are honest and great to work with. Thank you Autonation Honda for your graciousness.

Great as always, fast service. We had an additional issue and they took care of it without having to schedule another service appointment.

Fantastic Service by Mike Bradley 😀👏Next time I need my car serviced I'm reaching out to Mike. Took my car in because my air condition was blowing out warm air.. I dropped off my car thinking I would get it the next day. To my surprise I got a call back saying it was ready for pickup within a few hours. Thanks Mike.

Service tech Joe delivered excellent service. The oil change took 30 minutes longer than the hour and half as stated though.

I paid for platinum coverage but they continue to try up sell me on each visit. A battery was installed 7 months ago but now it has failed. Instead of recognizing that it was an inferior product they want to charge me $250 for a new one. I’m really tired of the up sell.

I can't count the number of times I've bought or leased from AutoNation Chandler. I keep going back for a few reasons, principally the person I deal with most frequently, Gregg Gabbing, and others who help, this time Telly Papagianis. These guys care! While I've only had this 2021 Honda Civic EX for 2 days, I love it. I was a step up from the LX model I'm used to but worth the extra money. As typified by Gregg and Telly, this is a great, great dealership.

Service was on time, did just what was needed, car clean when returned.

As someone who doesn't frequently go to dealerships Honda Chandler reminded me exactly why. I found a car that I wanted, drove 11 hours to get it, only to find that their " One price" is truly bogus with a $500 "paperwork" fee, not to mention they will try to sell you every coverage possible, even if they're not haggling on the price of the car. They will use your trade in to leverage as much as they can against you. I got 40 percent of my cars KBB blue book value after all was said and done, and the total price I paid for my car was 15 percent higher than listed excluding the taxes and fees that I had paid upfront. This after sitting at the dealership for 5 hours. I've even tried contacting them afterwards to remove a package I did not want and have been completely ignored for days on end. Why would I ever want to come back?

I really like our service advisor. He is always very friendly, professional and very honest!

🍻Horrible Customer service. Hor-ri-ble..Its a long ride so get settled with your favorite beverage and snack. I made a noon appointment a week prior because we would be in area and would just go there, wait for it and be done with it. I guess the online schedule tool is really only for show. When we get there, the customer service rep, who I will call Mr Wonderful, tried to get us to reschedule a simple oil change by saying it didnt matter that we had an appointment, they had too many drop ins and it would be a 4 hour wait. So not sure why they have a scheduling process, if it's not used. My husband asked if we could have the motor in the window looked at. Mr Wonderful refused and said "they do that when car starts to age". This is the 4th Honda I have owned, none of them have done that. None. None. So this is off to a great start. We rearrange our work schedules to do the whole car shuffle because they didnt have courtesy shuttle to drop us off. No big deal... Things happen. Maybe this was like a tactic to offload work like restaurants do...tell people its going to be 2 hour wait and really only 30 mins so they go away. We dropped our vehicle off at 12p. No call at 2p, No call 3p, No call at 4p. My husband had to call at 5p to ask if it was done. Surprise, it's done. It took 5 hours for a oil change ( A1 service) that was SCHEDULED for over a week!!! I get off work, we go through rush hour to get there. We roll up and the vehicle is parked with the hazards on in the pick-up lane. Hmm...I wonder what that does to a car thats been sitting for I don't know how long in 100+ degree heat. My husband finally locates Mr Wonderful and questions how long the it was parked like that and why. Mr Wonderful makes some stupid sarcastic comment "hope your car starts". Welp... you guessed it... the car wouldn't start. I wonder how many times Mr Wonderful walked by my vehicle with the hazards on or any rep for that matter... or any supervisor or manger or employee... So they had to jump the vehicle with the portable battery pack. Do you think Mr Wonderful helped or apologized... that's a negative ghost rider. Oh, yes... one more thing... my husband inquired about a new battery for his key fob before he left the car at noon, which was now a lifetime ago. Mr Wonderful was going to "cut us a deal" and throw it in for free, you know because of the wait and all. Isnt Mr Wonderful so wonderful! [ Insert Sarcasm] When my husband checked out, they charged us twice for the battery. My husband questioned him about the duplicate charge. Mr Wondeful acted like he was doing us a favor by taking the duplicate charge off the bill. Oh how gracious to not only *not* do what you said you were going to do but remove the duplicate charge. Isn't Mr Wonderful wonderful... Of course he split, and is now making the poor cashier girl handle his mess. So we paid the few bucks for the battery to keep from having to deal with Mr Wonderful again. Unfortunately its all who your rep is, if you get a crappy one you will have crappy experience with this place. Might just want to take your car to another dealership than risk what rep your will get or your own local mechanic. They may even keep your battery charged during your oil change. Who knew that was a New standard to have for an oil change?! I really wish I could say this was not true and I was exaggerating all of this but sadly it is not. Thanks for listening. Cheers! 🍻

We had great service and was very impressed with Kyle, he kept us up to date on what needed to be done and the cost of the repair

Second scheduled repair was efficiently accomplished. Wait time was as suggested at delivery

Friendly service and great communication

Joe was. every good…explained what they found and cost. Was done in time he said it would be done.. highly recommend them.

service dept was great my advisor mike bradley could not have done a better job of having my ridgeline serviced he informed us of everything will not go anywhere else

I can’t believe how horrible the service was for this oil change. Our appointment was at 7am on Thursday so we decided to drop off our van on Wednesday night at 5pm. The guy that checked the van in said your service agent isn’t here, but you can leave it so he can get to it first thing in the morning. Thursday comes and it’s 11am and we still haven’t heard anything about our van, if it needed anything, if it was done… So my husband decided to call to get an update and they couldn’t find our van! She said whatever guy checked it in last night didn’t actually check it into the system so they never serviced it because they didn’t even know they had it! We asked why the service agent didn’t call us in the morning when we missed our appointment at 7am and she said they don’t do that, then what’s the point of having a service agent if they don’t check on you if you don’t even show up to your appointment?!!! They didn’t get done with our van until after 2pm! Completely messed up the rest of our day and did nothing for the inconvenience! A policy needs to be changed here for sure, that if someone misses their appointment that they receive a call or email of some sort to prevent screw ups like this in the future!

Kyle M. was very helpful. My car was done quickly.

The salesman Eddie was Fantastic best ever had. The customer service financial manager Tanner was also great. This is the fourth family car we have bought from this dealership and they have our business for life. Thank you so much for such a great experience.

Traded in my truck for a Honda Civic... 2 months later my truck has still not been paid off and AutoNation has not been helpful in resolving this. I am literally stuck making 2 car payments because they will not resolve with my former financing company.

Yesterday I went to Automation Honda first time for my vehicle tires replacement. Service advisor Nate helped me and his explanation and service was excellent. One more person who received me and assigned to Nick was also professional They delivered the car on time. I would like to go them regularly for my car services.

Excellent routine service on our Honda Civic. Recall service was handled too.

Service advisor was courteous and informative.

Great experience overall, process was quick and easy. Brevin and everyone else I met were friendly and attentive. Would very much recommend buying a car from this dealership.

Excellent good executive attention good customer service sales guys good everyone gives good service I camback to do new buy at this place soon thank you..

Big THANKS to Service Advisor Nate Flynn for his help in dealing with my maintenance that he handled today. He was knowledgeable,friendly and professional. Most of all, he got my services completed in record time. Thanks again Nate.

Both Tony and Jason were very helpful and knowledgeable. They kept in contact and made sure my car was in great shape. Overall great experience.

Fast, friendly and professional.

I had a safety recall taken care of very promptly.

They have always been prompt when servicing my car. The work is done quickly and right the first time

The dealership was clean and the staff was friendly. My salesman was easy to work with and Ahmet the CFS manager was awesome! I would recommend.

BUYERS BEWARE!!!! DO NOT BUY FROM THIS DEALER!!!!@ DONT WASTE YOUR TIME!!!! JEFF THE " SO CALLED MANAGER" COULD HAVE CARED LESS TO KNOW WHY WE WERE UPSET! PETER CRAMER IS LIAR! I am awaiting a call from the GM Monday am but they do not care about ripping you off!!! THANK GOD WE WALKED OUT AFTER 4 HOURS OF WAITING!!! They completely changed their terms. FULL STORY TO COME! I was going to wait to give them an opportunity to correct the issue but after the call this AM and Jeff not giving one bit of care that we were upset over being lied to and strung along, I thought the public needs to know! if they don't care right now, imagine if you have problems after you bought a new car?? The way I see it, they would sell you a lemon and not care one bit! Just be careful of a dealership that makes you a number! I will provide ANYONE who wants it the black and white TRUTH behind these guys! Bait and switch... Yep they did that too! DONT WASTE YOUR TIME HERE!!

My finance guy added a $1600 sentinal service fee which I did not notice until I got home...Read every page from top to bottom, they will try to take advantage of you if they can. I learned the hard way. But I love my new car and I think I got a fair deal otherwise!

I bought my first car from the dealer. I did lots of research on interest rates and what I should be looking for before coming in. Everything online made it feel like I’d be walking into a war zone that I’d have to defend myself from while in there. I didn’t have that experience at all. James helped me understand my options and took the time to understand my specific situation. There was no pressure at all and a very friendly staff.

Fast, friendly and informative

My car arrived damaged from the dealership after they had it for a week. Someone at AutoNation Honda took my sports car for a joy ride which will cost me thousands of dollars to fix. Don’t buy a car from this dealership. Very disappointed !

Excellent and very fast. Much appreciated. We have bought many cars there and have been very satisfied with all of them.

Toby handled my appointment in an excellent way. He stated that my auto service should take approximately 1 1/2 hrs. In fact it was just short of that time. In addition the car was washed as promised and he covered the multi-point inspection with me. Very Good Job! Gerald Lauersdorf

LYING ABOUT CAR FAX REPORTS, MISOGYNISTIC SALESMAN, NOT WILLING TO OWN UP TO DEALER MISTAKES. DO NOT BUY 2 weeks ago I reached out over a vehicle I saw online advertised as certified new with only 1000 miles on it with a clean car fax. Everything was going great. Did everything online. Sales person Zach Brink advised that the vehicle was being inspected and won’t be available for pick up. No problem. Tanner- excellent finance manager. Have no issues. On May 27th I signed for this vehicle and signed a clean car fax report the dealer provided. I asked why the car was returned within 2 months Another finance manager told me some BS story that the car was returned because an older couple didn’t like the size of the HRV. Fine that made sense. A week later I called because I still hadn’t heard about my car. My sales person was on vacation so they transferred me to another person. He said your car is just waiting on the bumper. When I asked what do you mean. He explained that the car was in an accident. When I explained that - that information wasn’t advised to me he said he wasn’t sure he would call Zach and ask. He called me back and said Zach told him that he did tell me that. I advised he did not and had the text message and the signed clean car fax report as proof that i was unaware of the accident .so this was all hidden to me. He then advised he wasn’t sure why they gave me a clean car fax since it’s been at their shop since 5/8 and I must have not been paying attention. I knew that it wasn’t true and pulled a car fax myself which showed that the dealership didn’t update it with car fax until AFTER I bought the car/ super shady. I was told to call back today to talk to my salesperson. So I did and this is where it gets even worse. I talked to Roger Carry who was extremely misogynistic and rude and told me I was a liar and the dealership would never do anything unethical and that if I kept saying they did that he would refuse to help me. I explained I was frustrated because I had text messages, pictures, and signed contracts with proof that I wasn’t lying. He then said “well aren’t you pleasant!” He kept saying that I had no idea what I was talking about. Finally a sales manager called me back and admitted that the sales person and sales manager who worked my case never told me about the car accident and lied to him about saying he told me, they did tell me the car had a clean car fax and he doesn’t know why they didn’t know that, and that this dealership made the mistake. I asked for the price to be adjusted since the deal I signed was based on an accident free car. They said no. He also admitted that Roger Carry gets carried away when talking to customers and get rude and hostile Please enjoy the text messages, the pictures, and if you would like the call recording proof that they admitted to all of this just reach out! I would not buy a car from a dealership who is selling cars with clean car fax reports when they aren’t!!!

Caring and efficient service.

UPDATE: 6/2/2021 - I was going out of town for Memorial weekend and told my service person M. Bradley that I needed the oil change done and we would work on the 60k service when we got back into town. We left the car overnight - NO "free" wash was offered or done - Service person said that our rear brakes were at 3mm, were super low and need changing plus service on the rotors. Having to leave the next morning I took the rear brakes off at 10pm and 3 of the 4 pads still had over 1/2 their life left, 1 was worn a little more and the rotors are perfect. We DO NOT appreciate a service department that LIES! This caused me to look and change the rear brakes when I did not need too knowing there was a good chance I would say yes because I was leaving town early the next morning! For convenience this is the closest Honda dealership however it might be worth looking for another place to service our vehicle.

I want to say this was a super smooth and easy transaction. James made everything understandable and was great company while waiting on the financing. I'm very pleased with how everything went. I came all the way from N.E. Phoenix and it was worth the drive.

Excellent service from Joe Kriziek.

AutoNation is a honest, trustworthy vehicle source. They say what they mean and mean what they say! We purchased our 2nd vehicle from them and they helped us out with any questions or concerns we had. We recommend AutoNation if you’re looking for honesty and integrity when buying a car!

Toby is an amazing service man. He is honest to the point and just genuine.He always goes above and beyond for his clients.

Very helpful and friendly service!

great service. took a little while but very good overall. Forgot to put a new sticker with mileage for next service, but thats ok.

No pressure experience with excellent customer service. Thank you Tim! Great price and no expensive add ons like the other dealerships. Straight forward pricing with polite staff from salesman to finance. I highly recommend to start here to buy a car. I made the 100 mile round trip to this dealer because the dealership that was less than a mile from my house were rude and overpriced.

The only place I get my vehicle serviced at Auto Nation Honda in Chandler. The service staff are all very nice and my service advisor Mike Bradley did an excellent job snd got me in and out in short order. I have recommended a number of my friends rhat have Honda’s to use auto nation for all their service needs.

Overall process went well, the offer for my trade in and total cost of the CRV was within the range I was looking for and little negotiation was required on my part. The salesperson was nice and helpful regarding the purchase, yet seemed a bit tired or stressed which wasn't too much of a bother.

Car buying is rarely an experience people look forward to. Hassled and played by salesman, managers, and finance people. This is not the case at at Auto Nation Honda isn’t Chandler. Every single person I interacted with was polite and did not try to push anything on me. Was absolutely the most pleasant new car buying experience. Thanks Clem and Tim.

Roger helped us from the initial phone call, to testing the car, filling up forms, and to walking out with all the features of the car. He was so outgoing, friendly, and gave us an amazing deal immediately. No time wasted negotiating a price which was so nice. If they were not busy (lots of customers, we would of walked out with the whole process within an hour). Ask for Roger when visiting. :)

AutoNation Honda Chandler is one of the best car dealership I've ever visited. Overall car buying process is beyond pleasant and comfortable. Marcos, Zach, and Peter are very responsive in answering questions and meet customer needs. Highly recommend.

I came here for some indicators coming on the previous day, and an oil change . Upon arriving you could tell they were short handed for the amount of cars coming in and everyone was stressed . The service advisor Nate came up to me and asked how he could help and that he would be right back with me if no one else helped. Well I sat in my car waiting and two other people came up to me saying that it would be a 2-3 hour wait and that they didn’t have labor I said I’ll wait and they said just hold on we will get someone else so another guy in white came up saying same thing and it will now be an all day job, at this point I’m just getting the run around so I just told them I was going to leave and go to superstition who i should have gone to first as they are fast and never long waits . As I was leaving Nate caught me and said that he can get me in 2 hours that will change my breaks, oil and check indicators incase . This place is lucky they have Nate as one of their service advisors he takes care of his customers and is very profesional and courteous . Thank you Nate for having excellent customer service!

This was by far the best overall experience I've ever had purchasing a new car. I started the process via the internet, and dealt with Nate at the dealership. First time walking away I thought I got a good deal. Nate was very helpful, the amount offered for trade in was good and the entire process was stress free.

Vehicle shopping, for me, is like having a tooth pulled without novocaine. So I started the process online, 4 dealerships! Tim Lee was on it right away. He assessed my needs, looked into my trade and sent me vehicles to look at. Tim stayed in touch with me for over a week. He was great! The day at the dealership he was professional, informative, kind, and gave me time to think about the deal. Tim’s part of this experience was very well done. The AC needed some Freon attention before I could leave and Tim got it to service and had it taken care of. He even introduced me to the service department and an advisor. I cannot say enough kind things about this vehicle purchasing experience. Thank you, Tim. I will drop your name to anyone I know looking for a different vehicle.

Jordan was easy to work with. I did not want to shop multiple dealers so I made it easy on him as well. COVID changed everything.

WORKING WITH TIMOTHY LEE WAS AN AMAZING EXPERIENCE. HE IS A TRUE PROFESSIONAL THAT MADE THE WHOLE EXPERIENCE FROM SHOPPING ONLINE TO PICKUP IN CHANDLER SMOOTH AND UNCOMPLICATED. HE WENT THE EXTRA MILE TO DRIVE OUR NEW ACCORD FROM A DEALER 100 MILES AWAY SO IT WAS AVALABLE FOR US WHEN WE ARRIVED. THE WHOLE STAFF INCLUDING GEORFFREY BUNGER AND DUSTIN MARTIN AND TIMOTHY LEE PROVIDED EXCELLENT CUSTOMER SERVICE. WE HAVE ALREADY RECOMMENDED TO TIMOTHY TO OUR FREINDS.

Sales person Ash was very helpful and super friendly. So was Anne Hill from Finance. However, some of their other staff could be more friendly.

Great Service! Vinh was huge help! The finance guy Tanner was also awesome to work with. They made the process easy and efficient. Thank you!

Purchased a Honda HR-V and drove it for 2-1/2 months. Didn't enjoy the sporty feel and rough ride, returned and exchanged for CR-V. The process was lengthy (5 hours). Tim (salesman) was very patient and friendly. Unfortunately, my HR-V had lost a lot of value in those months. I'm not sure that was a fair value.