AutoNation Honda Dealership Serving Chandler

Welcome to AutoNation Honda Chandler. We look forward to serving your Subaru needs in the greater Chandler area. Before you stop by, please enjoy reading these reviews from our happy Subaru customers!

Recent Reviews from AutoNation Honda Chandler

We have been shopping for a 2-3 year old used car for a while. Honda Chandler’s “no-haggle, one price” policy caught our attention. When our ideal car showed up on their site, we jumped on it. Our Internet Sales Consult ant, Corey Cameron responded quickly. His professional knowledge/courtesy, friendly manner, straight-to-point approach quickly earned our trust. While waiting for the car to be reconditioned for sale, we communicated electronically regarding the car’s condition, features and purchase contract details. Corey has always responded to our inquiries promptly, politely, and with straightforward details. We reached the deal quickly. Corey reserved the car and scheduled the test drive at our convenient time and sent us pictures of the car prior to our appointment. On the day of our test drive, even with minor delay of the car, Corey managed to have it ready on time. He greeted us at the door with a great smile and politely introduced himself. With some small talk, he led us to the show room: there, the car is just coming in and ready for our inspection and test drive. Corey slowly and patiently explained to us what has been done and what will be done in a few days ahead, as well as car features and minor defects. We then went for a test drive. We had a wonderful time and decided on-the-spot to buy the car even with a minor glitch: a warning sign that showed up during the test drive, which Corey promises to get fixed. The remaining process was also straightforward and smooth. Corey honored the exact deal price we reached earlier, and within a couple of hours, we were driving our “new” car happily home. The entire process was so friendly with no pressure. Thank you, Corey, for your superior service, professional courtesy, and customer-oriented acumen that made this the best car-buying experience we have had in decades. We love the car and definitely recommend friends for your service in future! PS. Corey followed up the next day after the sale to schedule the service to fix the minor problem with the car. Just as Corey sent in an email after the sale: “We look forward to a long lasting relationship, and it is our sincere desire that you remain completely satisfied with your vehicle and the service you receive from us”, that’s the perfect example of how Honda Chandler is set to conduct its business to the world!

JC Apr 28, 2019

My Honda SUV was suddenly brake jammed itself in Freeway and took it to this dealership. The service adviser Tobi suggested to leave the car overnight and I did. He called me around 3:00PM the next day and told me he needs to put in new battery to diagnose the problem and I had couple months old battery that I bought from Costco and had warranty. In every other way, I had no problem from battery. In all that time, he said he cleaned a connector and told me 90% sure the problem is fixed. I told him it's a severe safety hazard and will you be able to 100% diagnose if you replace the battery and he said don't know. I told him either use your battery rule out the problem and if you say battery was the issue, I will buy it. He said no. I told him, since I have Costco warranty on battery and Costco was nearby, what if I go to Costco replace battery and bring back vehicle for your to rule your suspicion out. He said he was 99% confident after he cleaned the connector and with new battery, I will not face that problem again. Couple months back now, I have my Pilot jammed suddenly exactly the same way. This time I called Honda and they created a case number and asked me to go back to Autonation. I called before going there and gave all history. They gave me an appointment and asked me to meet Toni. I went there and dropped off my car and while waiting for my wife to pick me up, previous service person "Tobi" came and told me we can not diagnose your car. I asked him for his supervisor and Robert Adams (Service Supervisor) came to talk to me. He asked me to go to different dealer for second opinion. I asked him then why after explaining all the details during appointment call you didn't tell me that. He said "I am sorry". I told him Honda created a case number and asked me to go to this dealership and he said I can use the same number to the second opinion dealership. I thought all Honda dealership would be the same. I have always serviced my vehicles in dealerships. This dealership was the most horrible experience. I rarely leave feedback but in this case I felt I have to. My suggestion to other customers is to use your other option and not take a chance. Their service is not accurate, it's not transparent, and they may inflate the wrong problem to charge to more. They will try to find an opportunity to rip you off putting curtain on the actual problem.

Pilot Apr 22, 2019

We live about 2 hours from Honda AutoNation and we saw a posting for a vehicle that we wanted so we went up to take a look. We love Hondas and knew they would be reliable and high quality, especially from AutoNation. We appreciate also that it is a no haggle store. Everything is up front. So the product is great. However, we felt that as customers, they cared very little and were more interested in making their quota. Why? ....When we got there, the original agent showed us the car, and we waited in the car for a half hour without him explaining it would take him that long to print a sticker for it since it had just come out of the shop. Once he came back, he had a different agent drive with us. We liked the car but there was something they needed to fix on the inside and the agent said they could fix it. When we got back, the second agent began the paperwork with us and we began asking him questions about financing and everything. He told us we would have 7 days to shop around for a different loan, and Honda would honor it. The first agent told us before on the phone we would have 10. He said they wouldn't hold the car, (we came in on a Saturday so the banks were closed) unless we signed with their loan which would start the process. We had plans back where we lived (2 hours away), and we explained that we would like to buy the car, but would need to come back on Monday to check in on a loan and also because we had plans back where we lived, but we would be happy to sign paperwork to hold it, as long as we could shop around like he previously explained and if they could fix that part in the car we had discussed. He said no problem. Then the first agent came back to see how things were going, and we explained we had to go due to time constraints (to do all this had taken 2 1/2 hours to see 1 car) and they asked if we could please just come back on Sunday to finish all the buying paperwork right away, as tomorrow was the last day of the month and they hadn't met their quota. We felt pushed and uncomfortable moving that fast when they knew our situation, especially since they verbally stated they cared more for their quota than for us as a customer. However, feeling badly for them, we rearranged our schedule and stayed in town another day. They next day, we were told neither agent might be there, but we might work with a third agent instead. Fast forward, with kids with us since we had no sitter at this point, we waited and signed everything we needed and left. The financier we worked with was fine but when I declined the extended warranty, he got a little upset, and said, "Why do you say no? Don't you think its the smart thing to do? Let me show you those numbers again..." Meanwhile our children were tearing apart his office and we just needed to get home. I politely declined again, and we left after finishing. We left the car there to get serviced since they said they couldn't service it at the Honda AutoNation where we lived. He said they would call in a few days to let us know when it would be ready. Come Thursday, we still hadn't heard from them, and I called the first agent to check. He said they were still working on it. I also asked about the loan and what paperwork we would need to bring to change the loan. He was surprised the first agent said we could change it, because since it was the last day of the month that we bought the car, the loan had already been processed with the bank and it was too late. Frustrated with the customer service and lack of correct communication, we felt less than confident or cared for in the dealership itself. When we got the van however, the service was spectacular and the car very well cleaned and the part fixed. So overall, the dealership is great, it has great prices, great product, but I don't know if we would go there again seeing how the agents don't seem to be on the same page, we got shuffled to three different agents, we were pushed into a signing to help their quota (we went there because of the no haggle no pressure advertising), and they did not keep us updated. 3 stars.

Darin Knapp Apr 17, 2019

Unfortunately I wish that the way my first visit starded it was ended. Well what a rocky road it's been with this dealership. First day of purchasing vehicle everyone's attitude was really superb , but once we have to take the vehicle for service everything changes. I purchase a GMC ACADIA SLT2 about a month back and just two weeks into my new car it starded leaking oil from the front struts as well as my A/C was not working properly. Well I took the vehicle in for service and I thought hey I just turned over two checks equivalent to $18,000 dollars to this dealer And I come to find out that very soon after it starded problems , eventhough they swear by the over 100 point pre sale inspection that they're preowned have. Well my first day in I had service consultant Joe K and I dropped the vehicle off and was not offer a loaner. Well that's ok I could go out of my way to find my wife a ride while her supposedly new car was being looked at. But anyways dropped off the vehicle early at 7:30 am and was hoping for some ok news by the end of the day but no that was not the case I got a phone call almost at the end of their shift to let me know that the warranty that I was given did not covered the struts that I needed and also that if I wanted it done then they will have to be special order from OEM GMC. at a cost of $1100 dollars!!!!. And that my A/C was just running low on freon. Well after hearing the cost I didn't know what to do but my service provided said that autonation didnt covered struts and will like to pitch in so I could get them done. And after a quote I decided she y not pay another $400 dollars into a $18,000 vehicle as was sold as certified right. But it got worse every day after that it turned into a "woull have your vehicle ready by tomm " type phone calls for n entire week. Yes I had to find a ride for my wife and two kids so they could get to school and work for a week!!. Well in between that process something got broke by the technicians and had to order parts againg keeping my car for longer. Also after everything was said and done finally got my vehicle back and a few days later my A/C againg was not working and had to take the car back. After a day this time they found oh hey ! Yea there's a problem some valve that they replace and was done. But they made sure they told me before returning vehicle that if it broke againg to just take it back and they'll work on it further at either my extra cost or they would see what they could do for me. One month into my purchase now and remember I still have the warranty that they swear by and my transmission is shifting very hard now. Yes now I have a $18,000 dollar vehicle that starded with two small problems and now is jumping into major problems. Wow they sold me a $18,000 dollar suv that needs more money dropped in it to make our lifes easier. I do not like my experience so far with AUTONATION HONDA CHANDLER.

Leonardo Rodriguez Apr 5, 2019

I’ve never seen such a dishonest or lazy service department. I live close to Auto Nation but take the drive to Super S Honda for all my service needs due to bad past experience with Auto Nation. I once brought my car in because my battery was causing problems (my first CRV). I was told by Auto Nation there was no problem even though Super S told me during an Auto Butler application that my battery needed to be changed. A few days later my son was stranded because the battery died. The second time I used your service department I paid for tire rotation. I had a scrape on the back driver’s side tire and it was still in the same position when I picked my car up from service. This tells me my tires were never rotated. I tried a third time. I was asked if I wanted a car wash. I said yes. I picked my car up and it had not been washed. When I said to the service advisor that it didn’t look washed he just shrugged and said, no it doesn’t. If you’re not providing a promised service so blatant to the eye what’s going on under the hood? These issues were all several years ago and I swore off Auto Nation until May 2018. My battery died on my newer Honda CRV, bought at Super S again because your dealer lost my trust. I needed it changed quickly, it was covered under warranty and I didn’t have time to go to Super S. So I went to your dealer. It was swapped. Now it’s December. That battery I just received from your dealer 7 months ago left me stranded in downtown Chandler. It was completely dead again. I call your dealer and I’m told you’ll do nothing because it was a battery covered under warranty and it is no longer covered. 7 months? Seriously? Your service department is extremely shady. I took my car to Super S and they told me that was the wrong way to treat a customer. They took care of me. Your dealer will never see any business from me again, I don’t care what time crunch I’m on. I’ll make the drive to Super S.

Brita Wissinger Allen Dec 12, 2018

Just bought our fifth and LAST car from AutoNation Honda. We bought the Pilot Elite and added several upgrades. We found damage to the front of the car after we left and were told that “the GM personally drove this car so bring it back and they would take care of the damages when we had our other upgrades installed”. It was three weeks after the purchase and we were still trying to get everything arranged for installation. When we got there they only wanted to give us an Accord to drive for the supposed 11 days they were going to have our car (I had a feeling at that time it was going to be longer because the entire time the right hand didn’t know what the left was doing). The service and sales department fought for hours over who was going to pay for a rental for us (we have 5 kids living at home and had 2 coming home for holidays) as we sat there waiting. I missed a doctors appointment because they would not resolve the issue quickly. Finally they drove us to two different Enterprises, never calling ahead to see if there was a minivan or SUV large enough for us. The first one didn’t have anything large so we waited in line for nothing. The second one had something but we waited. We got a minivan but it is nothing comparable to what we were driving before. We are now on day 11 of driving the minivan that most of the chargers are broken in, the windshield has a crack, and it is bare bones. Meanwhile we spent top dollar on an Elite car that the payment is due on and by the time we get it back, they will have had it for well over 3 weeks!! They did not plan properly and execute this at all! Not to mention we were lied to about the use of the car. Someone let it slip that this car was used in their service department, NOT by the GM as we were told by our salesman. Buyer beware. We were lied to and they will say anything to get you to buy from them. They don’t deliver on their promises. We have called the sales manager and the general manager and neither will call back.

April Holland Wiltbank Nov 27, 2018

Greeted promptly at express service for a simple oil change. From there it took way too long! Service was finished in about 30 minutes and vehicle moved to service drive where it sat for more than 20 minutes until I asked about it. Only then did they get my paperwork together. So much for "Express Service". Oil change was done without issue. Service advisor threw in a tire rotation free of charge... only problem was the tires were less than a week old and a rotation wasn't needed. He didn't bother to ask or advise me on this. As well my tires are nitrogen filled and I witnessed the technician add air to them with out caring. Once I had the paperwork, service advisor simply stated "everything was fine on the car" and did not review the technicians check list with me. I asked specifically about the brakes to which he replied they "looked good". Front and rear pad measurements shown on the technicians check list were at 8mm on all 4 wheels. Funny but at last service at the AutoNation dealer in Colorado, some 7,000 miles earlier, they listed them at 5mm on the front and 3mm on the rear. In fact, the 8mm measurement at this service was more than was measured when the car was serviced at 27k...this service was at 64k. I was totally unaware that brake pads improved and grew over time!!! Guess I have that special vehicle that will never require a brake job!!! Also listed was that they recommended transmission, brake fluid and coolant service as there was no evidence of these services being performed...to the tune of $775, and again the service advisor never even mentioned this. Funny but these services were performed, again by the AutoNation dealer in Colorado at 50K. Sounds to me that they were looking for the opportunity to up-sell services that had already been done. This I find unethical and unacceptable. Previous experience in dealing with different Honda dealers performing service was that they had visibility to services performed based on the VIN. Guess this dealer does have access to Honda's data base or again, was trying to up-sell. Because of all this I will likely not return to this dealer for future service.

buyer2669 Oct 1, 2018

you tell me, here is my experience from last week Recently I took my car in for repair on an ongoing issue with my AC, plus an oil change and an OS update because it was no longer compatible with my phone OS. I arrived ten minutes before my appointment and sat in their driveway for over 20 minutes before my service advisor (Rae Blazich) even greeted me. I explained the issues with the car and we went to her office to go in further detail. Both of my feet have been seriously injured and I have a massive limp when I walk. I was also holding my ADA handicap parking permit openly in my hands. I walked to her office and began going over the details more thoroughly. First she couldn't find my extended service plan and I asked to speak to the manager. Somehow she immediately found it after. She told me that the repairs were completed covered under my plan and that this was the LAST free oil change I had left on my account (which I was already aware of- but glad to see I was right on it). This whole time I am standing on both injured feet, and the handicap parking pass is laying on top of everything on the table (red pass on a light brown or white table- stands out quite a bit) and I noticed her looking at it. She remained sitting in the only chair in the office and didn't bother to offer it to someone who was visibly in pain and constantly having to adjust how I'm standing to try to find some sort of comfort. She told me everything was ready and that there was zero out of pocket cost. I asked again to be certain that there wasn't a deductible or any fees whatsoever and she confirmed this. I asked for a loaner car (which Honda has offered many times in the past for repairs) and she said there wasn't any available. I had errands that I needed to run and the car would be with them for a few days. I asked to speak to a manager to see if there was anything they could do and she came back with keys to a loaner car that they DID have already there, gassed and cleaned and ready immediately. I gave proof of insurance and license and left with the car. The following Monday she called my wife (on her phone and not the number I told the advisor to reach me at) and told her that the car would be ready by the following Wednesday. It wasn't ready until thursday and instead of calling us at any point just sent a text to my wife letting her know that there will be $100 fee that must be paid prior to use receiving the car. I tried calling her and even sent a text to her personal cellphone number that she had given asking about the fee since she assured me that there would be NO fee. She never answered or responded. I went into the location to talk to her directly and she apparently had gone home ten minutes prior to me getting there and that I had to pay the deductible that she said I didn't have in order to get my car back. I asked to speak to a manager and they had also gone home for the day, early, leaving no one in charge in their place. A supervisor came to speak to me and was very polite. I explained the situation and he immediately noticed my discomfort standing and offered me a chair immediately, sadly I didn't get his name. He explained that with my extended warranty that there is in fact a deductible. I told him that I was assured multiple times by Rae before I received the text about it being finished that there wasn't a deductible. She also NEVER checked with us to see if we still wanted the repair done even though there was a fee (I would have declined the service if I'd have known). the supervisor came back after speaking to a manager on the phone and was authorized to wave the deductible so i could get my car. The only other contact I had with Rae was two days later when she asked me to write this review, reminding me to make it falsely positive to help her look better to her bosses. Clearly I am not a dishonest person and won't be playing her games just so she can try to cheat other customers. the OS on my car has STILL not been updated and I still have the same problems as before. The repair that was performed was to fix the same component they fixed a year earlier.

Jake Combs Jun 19, 2018

Let me tell you my experience. I was the first person to get the new redesign Pilot on 2016. Day 1, I notice the alignment issue right away. They explained to me the tires may not even, after I drive a little I should not notice. In the 2 years ownership, I got 3 alignment done. 2 from AutoNation. On the last alignment, they said they found belt issue inside the tire. Hum... belt inside the tire. And they recommend to replace 1 tire, but my pilot is AWD, so they want me to purchase 2 tires. My car have less than 25k miles and they said the tire not under warranty. (To everyone, Costco will cover almost any issue on the tire with warranty unless you poke a hole on the side wall) Also, I asked them what can I did in order to caused the belt issue inside the tire. They can't answer. After I make a complaint and I send out the email to the North Region Honda Head quarter, they "offer" me to buy 1 get 1 tire for free. And the tire still $200 a piece. (I am not stupid, but I still want to give another to this dealer). While they are replace the tire, they call me and suggest me to do the tire rebalance and rotation for $50. FYI, Costco is doing for free if purchase tires from them. Also, I am replaced 2 tires, they charge me for $50 for the other 2 tires. Okay, another chance to them. Not mention, I paid another fee for the alignment again. Finally, after almost 6hrs for 2 tires replacement, tire rotation/rebalance and alignment. They called me and ask me to pick up the car. After I paid over $500, guess what, I waited 1.5hrs in the waiting area before the car is ready. During the time I wait, no one come to talk to me at all. For this specify alignment issue and recommendation on the tire replacement, I thought it was just me. Not mention how many incidents I found online. To my group of people, I have 2 friends bought the pilots because of me. I talked to them about my experiences, very unexpected, they have similar experience. They both have at least 1 alignment done with in first 3 months. Then, they have another one after 12K, Honda said they found alignment issue during service. They both also replace at least 1 tire, they are FWD. To me, it is not normal. About the service, I think if you are taking any service recommendation from them, they treat you like a king. But does the service really necessary? My 30K miles oil charge, they recommend me another $500 service again. Think about it. If the car need that many services on the first 30K, I don't think it is reliable as they quote. I am just ordinary car user, I only compare the other car that I used to driver. I have 2 prius. The second generation of prius, I put on 160K miles in 9 years. I have regular service with Toyota. They only recommend me to do the major service after 80K. after I hit 100K, they recommended me to all major oil changes. I paid $2500+ the extended warranty for this car, but I have no issue until I sell the car with 160K for the third generation of prius. In this prius, I put 90K miles in 4 years. I take it to oil change few months ago. I asked them if I should change brake pad. They check and said I can wait until next time. But they recommend me to do all major oil changes. To me, I decided to do all oil change that they recommended and brake pad which I don't want to wait until next time. What I try to say in here is I am reasonable. They get it done and called me. When I pick up the car, the service person review everything with in office and offer me 10% off on the total bill at the end for no reason. I didn't ask for it. Not to mention, this service person was with me all the way till I pick up the car. Yes, it is prius, it is small car. But I am driving Pilot, it is SUV. I can't compare like that. I was driving Lexus SUV before I get pilot. I drove multiple SUV before and it is only model I drive. Also, I really don't want to compare the service from Lexus to Honda. it is not fair to Honda. I have very good knowledge how SUV work and react. There were also many small issues with this pilot from last 2 years. I feel very surprise how the service agent to response. Last, I am done with this pilot. I sold it and got Lexus RX450HL. Thank you for reading my post. Please don't get influence from me. I am just sharing my experience. You should do your homework and decide what you should get. Good Luck.

Alan Cheng Apr 26, 2018

Went in last friday to check out a 2015 Honda Pilot for my wife. 5 stars for sales team, 1 star for finance. Devon Labuda was a sales rep. He was awesome. Very laid back and informative. My kids even commented how much they liked him. Then our finance rep Anthony Sosa came out and everything went to crap. He continually pushed a 4.25% interest rate. I called my bank on the spot and they said depending on length of loan either 2.99% or 3.24%. Anthony said he would send the loan to my bank along with others and get back to us with the final rate. It's been a week and we still haven't heard anything. I contacted my bank on Monday and they said they have approved us but the dealer would let us know the interest rate and info. My wife called and left a message for Anthony Sosa on Tuesday this week and we still have not received a phone call or a message if he tried to call. I'm not too worried about that because we can refinance with our bank on our own. While in the finance office, Anthony pushed warranties ad nauseum. It felt like he was just going to push warranties until my kids had a meltdown and we just agree to it. He would constantly bring up the monthly payment with the warranty included without telling us what the payments were without the warranty, even stating our monthly payment with the warranty even though nothing was mentioned about warranties at that time. Then he would argue with me about the cost of repairs like a scare tactic which was absurd because I currently have 3 Honda's and my brother in law is a Master Tech at another dealership so I have a lot of knowledge on costs of repair and maintenance. Repairing an AC system went from $1500 to $2000 to $3000 according to Anthony in just a couple minutes. When he finally understood we weren't interested in any warranties, Anthony's demeanor changed and he would fling the paperwork across the desk. If we hadn't already invested so much time I would have walked out without purchasing the car. I would suggest requesting a different finance advisor if you are given Anthony Sosa. I understand pushing sales, but if a customer declines 5, 6, 7 times it is time to move on.

David McManaway II Apr 13, 2018

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