13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Honda Chandler Difference

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Recent Reviews from AutoNation Honda Chandler

LYING ABOUT CAR FAX REPORTS, MISOGYNISTIC SALESMAN, NOT WILLING TO OWN UP TO DEALER MISTAKES. DO NOT BUY 2 weeks ago I reached out over a vehicle I saw online advertised as certified new with only 1000 miles on it with a clean car fax. Everything was going great. Did everything online. Sales person Zach Brink advised that the vehicle was being inspected and won’t be available for pick up. No problem. Tanner- excellent finance manager. Have no issues. On May 27th I signed for this vehicle and signed a clean car fax report the dealer provided. I asked why the car was returned within 2 months Another finance manager told me some BS story that the car was returned because an older couple didn’t like the size of the HRV. Fine that made sense. A week later I called because I still hadn’t heard about my car. My sales person was on vacation so they transferred me to another person. He said your car is just waiting on the bumper. When I asked what do you mean. He explained that the car was in an accident. When I explained that - that information wasn’t advised to me he said he wasn’t sure he would call Zach and ask. He called me back and said Zach told him that he did tell me that. I advised he did not and had the text message and the signed clean car fax report as proof that i was unaware of the accident .so this was all hidden to me. He then advised he wasn’t sure why they gave me a clean car fax since it’s been at their shop since 5/8 and I must have not been paying attention. I knew that it wasn’t true and pulled a car fax myself which showed that the dealership didn’t update it with car fax until AFTER I bought the car/ super shady. I was told to call back today to talk to my salesperson. So I did and this is where it gets even worse. I talked to Roger Carry who was extremely misogynistic and rude and told me I was a liar and the dealership would never do anything unethical and that if I kept saying they did that he would refuse to help me. I explained I was frustrated because I had text messages, pictures, and signed contracts with proof that I wasn’t lying. He then said “well aren’t you pleasant!” He kept saying that I had no idea what I was talking about. Finally a sales manager called me back and admitted that the sales person and sales manager who worked my case never told me about the car accident and lied to him about saying he told me, they did tell me the car had a clean car fax and he doesn’t know why they didn’t know that, and that this dealership made the mistake. I asked for the price to be adjusted since the deal I signed was based on an accident free car. They said no. He also admitted that Roger Carry gets carried away when talking to customers and get rude and hostile Please enjoy the text messages, the pictures, and if you would like the call recording proof that they admitted to all of this just reach out! I would not buy a car from a dealership who is selling cars with clean car fax reports when they aren’t!!!

Jessica Brewer Jun 3, 2021

We’ve referred and purchased in the past and have had good experiences. However, this time we had a horrible experience. They told us there were no hidden fees or add-on’s, several times. While signing papers we noticed the numbers didn’t look right and they said that they weren’t the actual numbers, just a representation of all of the debits and credits added together so it looked higher than it was. We told them we didn’t want any services or warranties. They still tacked on Honda care and that there are extra charges for that along with paint and dent protection which was added on, which was never mentioned or brought up. Even in the copy of the paperwork we received didn’t include those warranties other than the Honda care. Also, we inquired about what those other “warranties” and services covered, but after several emails, still don’t have the help we needed even after a whole week of waiting for them to respond which they said they would but haven’t. What’s even more upsetting is the complete lack of empathy and care after you purchase! Once we signed and drove off, we discovered a defect that has to be repaired. The salesman and service departments bounced us back and forth just to even set up and appointment. I work and go to school full time, have 4 little kids with one that’s been in the hospital for the past 3 months and counting and we had to buy a vehicle because our last one was totaled in an accident 2 days prior to us buying from Autonation. We already have a lot going on and don’t need any more problems. Autonation has clearly felt the need to add to our stress. These guys had no problem sneaking in an extra $2600 of “warranties/services” and not care or take accountability to help resolve these issues after I feel we’ve been very kind, polite and patient, but hey maybe they’ll break sales records this month by ignoring customers post sale! Pay close attention to the contract and don’t listen to them tell you “that’s just how the numbers look” because it shouldn’t be there if you didn’t agree to it. Take someone who has sound judgement that will look out for your best interest so you don’t get taken advantage of. I hope at some point they’ll help us work this out, but extremely disappointing and upsetting.

C McD May 15, 2021

Purchased a used 2020 Tacoma at a very good price. The dealer, Vinh Vo, was perfect and awesome to deal with. We drove, we wrote paper and I purchased the truck. The very day I pick up the truck, it started making screaming sounds, and the dashboard stated, "Check Charging system " I immediately called Vinh who was off, and he directed me to the Used Sales manager to address. They stated to drop the truck off in the morning and they will look at it. Fair enough I was there at 6:45 for an appointment, when a service advisor asked what was the issue, and when told, stated, "THERE IS NOTHING I CAN DO!" "I'm sorry, what?" "You'll (me) have to take it to Big Two next door and have them fix it. " "But I literally bought it here yesterday?" "It's a Toyota, so we would have to take it, and you might as well, since it is still under factory warranty." I should have gotten his name. Shame on me. However, Big Two did take the time, and get this, THEY APOLOGIZED TO ME for having a 2020 Toyota fail. Even though I didn't even buy it from them. So, the truck was repaired with a new alternator and serpentine belt and it was covered under warranty. No one from Autonation Honda called, texted, or cared outside of Vinh. I have purchased 8 cars from various Autonation dealerships, but this was the worst. Horrible service after the sale, and that's what sells cars. What it boils down to is: 1) Used car preparation was inadequate to catch the problem 2) The churn of used vehicles should not be treated as a function of numbers, and treat it as a business of people. 3) If someone from Autonation Honda would have simply started the conversation with , "I'm sorry" it would have gone a long way to calm fray nerves from just spending $30,000 on a 12 hour defective 2020 vehicle. Yes, it is under warranty Yes, it was free But, to have the sales team provide the path to have service not partake in the apologetic role of "let's get this right for you," is very disappointing.

Michael Hoke Apr 21, 2021

I came here to buy a used car. I have never bought a car from a dealership before so I was pretty nervous doing this. The salesman Brevin was very nice and made picking out the car super easy. However, the reason this review was given 2 stars was because of Annie, the CFS manager. She is the one who goes over all of the paper work with you and offers you the extended warranty on the car. I knew going into this I did not want that warranty for several reasons. Eventually, she offered it to me and I politely declined. She then proceeded to keep offering it to me after I said no several times. After about the third or fourth time I said no, her attitude changed. She gave me attitude the rest of the time I was with her and her demeanor changed drastically. My sister and I were both uncomfortable and just wanted to leave. I understand why the warranty is important, I was in sales too (phone sales). However, whenever I offered a customer insurance on their new phone and they declined it, my attitude didn't change and I wasn't rude thereafter, its just common sense to not do that. NEXT, I wanted to have my loan through Desert Financial. I made that very clear to Annie and my salesman. It has been about two weeks since I bought the car and my bank and I have been wondering where all the loan paperwork is. Come to find out, ANNIE had changed my loan company to Capital One. This was done so without my consent and without me knowing about this. I was furious when I found this out and called multiple people at the dealership and no one could tell me why this happened. So I went down to the dealership and was told Annie signed me up with Capital One because they were offering a lower APR. This is great, however; why wasn't I notified or given a call? The financial lead Dillon told me she just FORGOT to call me because she's "new". I get that 100%, but its COMMON SENSE to call a customer regarding changes to their loan company. I love the car I got, but I will not be returning to this dealership.

Madi Perkins Mar 23, 2021

STAND BEHIND WHAT YOU SELL. 🤬🤬🤬😡😡😡I purchased my 2005 LS430 Lexus from Auto Nation with an extended warranty and was told that it covered the car bumper to bumper which in part is my fault for not verifying what I was told. I have since had to bring in my Lexus to Auto Nation Chevrolet for the same issue multiple times. First it was the GPS unit that needed to be replaced, the entire center console except they would not replace the radio. The car performed well for a while and then the AC/Heat would go in and out, GPS doesn't work at all. Stereo does not work at all however the CD Player will but the volume gets locked in at times and the only way you can stop it is to pull over and turn the car off which is dangerous on the freeway. Now I'm being told that the warranty that I have paid over 3k for will not cover 2 sensor/computer chips and it will cost me around 8K so that the car will function normally. I find the fact that the warranty covered the GPS at first but now no longer does, the warranty would not cover the radio but the second time around they said that they would fix the radio and did not. Now there are multiple issues with the vehicle and I have received NO help from Auto Nation. In fact when I called the original store that I purchased the car from I was treated rudely from the sales manager and had to escalate the call which proved to be no help at all. At this point I am ready to contact Channel 3 on your side, or another news outlet to show the kind of assistance and service Auto Nation lacks. I will also be contacting the BBB to report poor service and resolution. In today's economic and health pandemic this car is my lifeline to make money and provide for my family. Due to your lack of effort and willingness to help make things right I will now turn the tables and tell everyone I can on any social media/news outlet/radio/etc. what you have left me with. As a multi-million dollar company how can you justify selling a car AS IS when there is no way of knowing previous damage as I was made aware there are NO Car Fax. Having worked in customer/sales/management my entire life I have never been as disappointment in a company's standards as I am with yours. Sarah

Sarah Rohde Martinez May 18, 2020

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13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Honda Chandler Difference

Recent Reviews from AutoNation Honda Chandler

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Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Honda Chandler Difference

Recent Reviews from AutoNation Honda Chandler

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