AutoNation Honda Dealership Serving Chandler

Welcome to AutoNation Honda Chandler. We look forward to serving your Subaru needs in the greater Chandler area. Before you stop by, please enjoy reading these reviews from our happy Subaru customers!

Recent Reviews from AutoNation Honda Chandler

Just bought our fifth and LAST car from AutoNation Honda. We bought the Pilot Elite and added several upgrades. We found damage to the front of the car after we left and were told that “the GM personally drove this car so bring it back and they would take care of the damages when we had our other upgrades installed”. It was three weeks after the purchase and we were still trying to get everything arranged for installation. When we got there they only wanted to give us an Accord to drive for the supposed 11 days they were going to have our car (I had a feeling at that time it was going to be longer because the entire time the right hand didn’t know what the left was doing). The service and sales department fought for hours over who was going to pay for a rental for us (we have 5 kids living at home and had 2 coming home for holidays) as we sat there waiting. I missed a doctors appointment because they would not resolve the issue quickly. Finally they drove us to two different Enterprises, never calling ahead to see if there was a minivan or SUV large enough for us. The first one didn’t have anything large so we waited in line for nothing. The second one had something but we waited. We got a minivan but it is nothing comparable to what we were driving before. We are now on day 11 of driving the minivan that most of the chargers are broken in, the windshield has a crack, and it is bare bones. Meanwhile we spent top dollar on an Elite car that the payment is due on and by the time we get it back, they will have had it for well over 3 weeks!! They did not plan properly and execute this at all! Not to mention we were lied to about the use of the car. Someone let it slip that this car was used in their service department, NOT by the GM as we were told by our salesman. Buyer beware. We were lied to and they will say anything to get you to buy from them. They don’t deliver on their promises. We have called the sales manager and the general manager and neither will call back.

April Holland Wiltbank Nov 27, 2018

Greeted promptly at express service for a simple oil change. From there it took way too long! Service was finished in about 30 minutes and vehicle moved to service drive where it sat for more than 20 minutes until I asked about it. Only then did they get my paperwork together. So much for "Express Service". Oil change was done without issue. Service advisor threw in a tire rotation free of charge... only problem was the tires were less than a week old and a rotation wasn't needed. He didn't bother to ask or advise me on this. As well my tires are nitrogen filled and I witnessed the technician add air to them with out caring. Once I had the paperwork, service advisor simply stated "everything was fine on the car" and did not review the technicians check list with me. I asked specifically about the brakes to which he replied they "looked good". Front and rear pad measurements shown on the technicians check list were at 8mm on all 4 wheels. Funny but at last service at the AutoNation dealer in Colorado, some 7,000 miles earlier, they listed them at 5mm on the front and 3mm on the rear. In fact, the 8mm measurement at this service was more than was measured when the car was serviced at 27k...this service was at 64k. I was totally unaware that brake pads improved and grew over time!!! Guess I have that special vehicle that will never require a brake job!!! Also listed was that they recommended transmission, brake fluid and coolant service as there was no evidence of these services being performed...to the tune of $775, and again the service advisor never even mentioned this. Funny but these services were performed, again by the AutoNation dealer in Colorado at 50K. Sounds to me that they were looking for the opportunity to up-sell services that had already been done. This I find unethical and unacceptable. Previous experience in dealing with different Honda dealers performing service was that they had visibility to services performed based on the VIN. Guess this dealer does have access to Honda's data base or again, was trying to up-sell. Because of all this I will likely not return to this dealer for future service.

buyer2669 Oct 1, 2018

you tell me, here is my experience from last week Recently I took my car in for repair on an ongoing issue with my AC, plus an oil change and an OS update because it was no longer compatible with my phone OS. I arrived ten minutes before my appointment and sat in their driveway for over 20 minutes before my service advisor (Rae Blazich) even greeted me. I explained the issues with the car and we went to her office to go in further detail. Both of my feet have been seriously injured and I have a massive limp when I walk. I was also holding my ADA handicap parking permit openly in my hands. I walked to her office and began going over the details more thoroughly. First she couldn't find my extended service plan and I asked to speak to the manager. Somehow she immediately found it after. She told me that the repairs were completed covered under my plan and that this was the LAST free oil change I had left on my account (which I was already aware of- but glad to see I was right on it). This whole time I am standing on both injured feet, and the handicap parking pass is laying on top of everything on the table (red pass on a light brown or white table- stands out quite a bit) and I noticed her looking at it. She remained sitting in the only chair in the office and didn't bother to offer it to someone who was visibly in pain and constantly having to adjust how I'm standing to try to find some sort of comfort. She told me everything was ready and that there was zero out of pocket cost. I asked again to be certain that there wasn't a deductible or any fees whatsoever and she confirmed this. I asked for a loaner car (which Honda has offered many times in the past for repairs) and she said there wasn't any available. I had errands that I needed to run and the car would be with them for a few days. I asked to speak to a manager to see if there was anything they could do and she came back with keys to a loaner car that they DID have already there, gassed and cleaned and ready immediately. I gave proof of insurance and license and left with the car. The following Monday she called my wife (on her phone and not the number I told the advisor to reach me at) and told her that the car would be ready by the following Wednesday. It wasn't ready until thursday and instead of calling us at any point just sent a text to my wife letting her know that there will be $100 fee that must be paid prior to use receiving the car. I tried calling her and even sent a text to her personal cellphone number that she had given asking about the fee since she assured me that there would be NO fee. She never answered or responded. I went into the location to talk to her directly and she apparently had gone home ten minutes prior to me getting there and that I had to pay the deductible that she said I didn't have in order to get my car back. I asked to speak to a manager and they had also gone home for the day, early, leaving no one in charge in their place. A supervisor came to speak to me and was very polite. I explained the situation and he immediately noticed my discomfort standing and offered me a chair immediately, sadly I didn't get his name. He explained that with my extended warranty that there is in fact a deductible. I told him that I was assured multiple times by Rae before I received the text about it being finished that there wasn't a deductible. She also NEVER checked with us to see if we still wanted the repair done even though there was a fee (I would have declined the service if I'd have known). the supervisor came back after speaking to a manager on the phone and was authorized to wave the deductible so i could get my car. The only other contact I had with Rae was two days later when she asked me to write this review, reminding me to make it falsely positive to help her look better to her bosses. Clearly I am not a dishonest person and won't be playing her games just so she can try to cheat other customers. the OS on my car has STILL not been updated and I still have the same problems as before. The repair that was performed was to fix the same component they fixed a year earlier.

Jake Combs Jun 19, 2018

Let me tell you my experience. I was the first person to get the new redesign Pilot on 2016. Day 1, I notice the alignment issue right away. They explained to me the tires may not even, after I drive a little I should not notice. In the 2 years ownership, I got 3 alignment done. 2 from AutoNation. On the last alignment, they said they found belt issue inside the tire. Hum... belt inside the tire. And they recommend to replace 1 tire, but my pilot is AWD, so they want me to purchase 2 tires. My car have less than 25k miles and they said the tire not under warranty. (To everyone, Costco will cover almost any issue on the tire with warranty unless you poke a hole on the side wall) Also, I asked them what can I did in order to caused the belt issue inside the tire. They can't answer. After I make a complaint and I send out the email to the North Region Honda Head quarter, they "offer" me to buy 1 get 1 tire for free. And the tire still $200 a piece. (I am not stupid, but I still want to give another to this dealer). While they are replace the tire, they call me and suggest me to do the tire rebalance and rotation for $50. FYI, Costco is doing for free if purchase tires from them. Also, I am replaced 2 tires, they charge me for $50 for the other 2 tires. Okay, another chance to them. Not mention, I paid another fee for the alignment again. Finally, after almost 6hrs for 2 tires replacement, tire rotation/rebalance and alignment. They called me and ask me to pick up the car. After I paid over $500, guess what, I waited 1.5hrs in the waiting area before the car is ready. During the time I wait, no one come to talk to me at all. For this specify alignment issue and recommendation on the tire replacement, I thought it was just me. Not mention how many incidents I found online. To my group of people, I have 2 friends bought the pilots because of me. I talked to them about my experiences, very unexpected, they have similar experience. They both have at least 1 alignment done with in first 3 months. Then, they have another one after 12K, Honda said they found alignment issue during service. They both also replace at least 1 tire, they are FWD. To me, it is not normal. About the service, I think if you are taking any service recommendation from them, they treat you like a king. But does the service really necessary? My 30K miles oil charge, they recommend me another $500 service again. Think about it. If the car need that many services on the first 30K, I don't think it is reliable as they quote. I am just ordinary car user, I only compare the other car that I used to driver. I have 2 prius. The second generation of prius, I put on 160K miles in 9 years. I have regular service with Toyota. They only recommend me to do the major service after 80K. after I hit 100K, they recommended me to all major oil changes. I paid $2500+ the extended warranty for this car, but I have no issue until I sell the car with 160K for the third generation of prius. In this prius, I put 90K miles in 4 years. I take it to oil change few months ago. I asked them if I should change brake pad. They check and said I can wait until next time. But they recommend me to do all major oil changes. To me, I decided to do all oil change that they recommended and brake pad which I don't want to wait until next time. What I try to say in here is I am reasonable. They get it done and called me. When I pick up the car, the service person review everything with in office and offer me 10% off on the total bill at the end for no reason. I didn't ask for it. Not to mention, this service person was with me all the way till I pick up the car. Yes, it is prius, it is small car. But I am driving Pilot, it is SUV. I can't compare like that. I was driving Lexus SUV before I get pilot. I drove multiple SUV before and it is only model I drive. Also, I really don't want to compare the service from Lexus to Honda. it is not fair to Honda. I have very good knowledge how SUV work and react. There were also many small issues with this pilot from last 2 years. I feel very surprise how the service agent to response. Last, I am done with this pilot. I sold it and got Lexus RX450HL. Thank you for reading my post. Please don't get influence from me. I am just sharing my experience. You should do your homework and decide what you should get. Good Luck.

Alan Cheng Apr 26, 2018

Went in last friday to check out a 2015 Honda Pilot for my wife. 5 stars for sales team, 1 star for finance. Devon Labuda was a sales rep. He was awesome. Very laid back and informative. My kids even commented how much they liked him. Then our finance rep Anthony Sosa came out and everything went to crap. He continually pushed a 4.25% interest rate. I called my bank on the spot and they said depending on length of loan either 2.99% or 3.24%. Anthony said he would send the loan to my bank along with others and get back to us with the final rate. It's been a week and we still haven't heard anything. I contacted my bank on Monday and they said they have approved us but the dealer would let us know the interest rate and info. My wife called and left a message for Anthony Sosa on Tuesday this week and we still have not received a phone call or a message if he tried to call. I'm not too worried about that because we can refinance with our bank on our own. While in the finance office, Anthony pushed warranties ad nauseum. It felt like he was just going to push warranties until my kids had a meltdown and we just agree to it. He would constantly bring up the monthly payment with the warranty included without telling us what the payments were without the warranty, even stating our monthly payment with the warranty even though nothing was mentioned about warranties at that time. Then he would argue with me about the cost of repairs like a scare tactic which was absurd because I currently have 3 Honda's and my brother in law is a Master Tech at another dealership so I have a lot of knowledge on costs of repair and maintenance. Repairing an AC system went from $1500 to $2000 to $3000 according to Anthony in just a couple minutes. When he finally understood we weren't interested in any warranties, Anthony's demeanor changed and he would fling the paperwork across the desk. If we hadn't already invested so much time I would have walked out without purchasing the car. I would suggest requesting a different finance advisor if you are given Anthony Sosa. I understand pushing sales, but if a customer declines 5, 6, 7 times it is time to move on.

David McManaway II Apr 13, 2018

After returning back to AZ from my summer trip visiting my children in NJ and MI, the a/c on my 2010 Honda Insight decided not to work anymore. I called Auto Nation Honda Chandler and made an appointment to have it repaired, have the air bag recall taken care of and what ever other updates needed to be done due to the normal upkeep. I always made sure to do the updates when they were due. I left the car at the dealership and later received a callfrom the service department, and was told the computer was dying and would need to be replaced at $1500. Being a recent widow, limited income, I was panicked because I didn't have the money for the repairs, plus since the car is almost 9 years old, the hybrid batteries were soon going to also come into play to be replaced, costing at least $4000. Not wanting to put all this money into a used car I asked if there was a way for me to either buy a car at a low payment or even lease a car with a low price. The salesperson gave me a call and she was able to do a quote on a 2017 Honda Civic, .9% interest, no money down, great trade in value on my Insight since it only had 74000 miles on it. I looked over the quote, slept on it and then called the sales rep and told her I would do it. She asked me what color, I told her and she asked me when I could come test drive and do paperwork. I told her I didn't want to spend 5 hours in the dealership doing paperwork and she said I wouldn't, 1 1/2 hours tops. I went right over, test drove the car, the paperwork was basically ready and waiting for me and after 1 1/2 hours I drove out of there with a new car that had only 14 miles on it (6 of which I had put on it doing the test drive) with payments lower than my son-in-law could believe. Thank you Honda Service Department and Sales Rep for helping me make buying this care as simple and easy as you could. I love my Civic and offer people rides to go shopping with me all the time so they can see my car. :-)

Sharon L. Schmehl Flora-Thiel Nov 6, 2017

I have been in the same Honda Civic EX for 17 years. Who do you know that’s been in the same car for even 1—15 years? I originally got my little red coupe in 2000. Finally after 17 years, I really needed more space with a toddler. Let this be the testimony that Honda’s are the best cars on the planet! Hands down! I am a Honda loyal owner. My Civic was very good to me, never broke down. Beyond the general and required maintenance – I maybe had to fix $1500 in parts in 17 years. Pretty good right! I was specifically told by my good friend I call Dan Dan the Honda Man (Auto Mechanic from Honda & now a Service Manager) all I needed to do was change the oil on time. So I did! My New Car!!!!! 2017 Honda CRV – Black Pearl. I originally had my heart set on a Honda Pilot and then fell in love with the CRV. Very roomy, not too big and convenient getting in and out of parking spots. It’s a smooth ride, love being higher up on the road, and the back cargo space is awesome! Win Win all the way around! Getting into a new car ended up being such a pleasant experience! I initially started my calls and search with Chandler Auto Nation Honda. I had the great pleasure of speaking with Brett Marrs, Stacey Craft, Shane and Eric in Finance were all extremely knowledgeable and exceeded my expectations altogether. This was not what I was expecting – especially on a busy Labor Day weekend. I came in with most of my deal done over the phone. What a calm atmosphere. Everyone was pleasant form the front desk to anyone walking by or holding the door for you. Of course I shopped all around at different dealerships, even other Honda dealerships. I ended up coming back to Auto Nation Chandler because of the courteous attention and time they took with me. Overall it was trust factor and the great professionalism everyone set forth. Thank You Chandler Auto Nation – You have a great family there & the team work presented exudes excellence!

Genevra Dearman Sep 12, 2017

My Mom and I spent an entire day at Auto Nation Honda before purchasing my BRAND NEW 2017 Honda Civic SI. We have no complaints about the customer service that day. I was supposed to take the car back the following week to have a small blemish removed on the trunk that I noticed prior to purchasing the vehicle. No big deal. However, sometime over that next week, I noticed a large chunk of sealant that had been painted over on the passenger rear door. Being a brand new vehicle, this is something the factory or at least the dealership should have noticed during inspection and prior to being put on their lot for sale. I pointed out the passenger rear door when I took the vehicle in for the small blemish on the trunk. The Service Writer who helped me said they would take care of it, and I left (without my vehicle). Two days later, I had not received a phone call or any updates on the status of my vehicle so I decided to call. I was told to come pick up my vehicle because they would not be able to service it for another week due to them needing to repaint the entire door. That day, I left work early to go pick up my vehicle. I was upset about the entire door needing to be repainted on my brand new car so I decided to speak with a Manager. After speaking with at least 3 different people, I finally spoke with Ward. I asked him if I could just return the car and purchase another vehicle that was not "defective". Keep in mind I paid IN FULL and with CASH up front for this vehicle that had little to no miles on it. He told me no and decided to have to me speak with several other people regarding the issue. One of the Service Advisors that I spoke with understood my frustration. He suggested trading my car for a different one, stating that he would want the same or money back if he was in my position. After arguing with me for about an hour, Ward took me to the Collision Department. I think he must have been anxious to clock out and go home. The employee I spoke with in the Collision Department told me that the door would NOT be repainted with factory paint, therefore proving my point that the car will no longer be "brand new". Ward continued arguing with me, stating that this sounds like a law suit for Honda and that the dealership has nothing to do with it. Again, this is something that was overlooked by both the factory and the dealership before selling the car to me as a brand new vehicle. Ward sat me down with the man who sold me the car, Mike, and one other person. They asked me what else they could do other than swapping the car for a different one in order to keep me a satisfied customer. Ward offered me $6,000 back. I told him that did not seem fair and that I would accept $4,000. We agreed on $4,000, and I left with an appointment scheduled for the door to be repainted the following Monday. I dropped the car off on Monday and was given a rental vehicle. Three days passed with no status update on the car, and AGAIN I decided to call them myself. The Service Advisor informed me that the car would not be painted until Friday morning and would be done and available for pick up the same day. When I went to go pick up my vehicle on Friday, I was expecting a check for $4,000 as we agreed upon the week prior. We went out to the car to inspect the paint job. Not only was the defective part of the door still visible, but the inside of that door had been scratched where they took the door panel off to remove the door handle. So not only was I unsatisfied with the paint job, but now there is even more damage than there was to begin with. The Collision Center said that they would fix the inside of the door. I took my vehicle to have one problem fixed and left with yet another problem and expected to return for it to be serviced again. The Service Advisor told me that I would NOT be issued any type of refund (the $4,000 as discussed previously), but that they could offer me free oil changes. At this point, I needed to get home so I left with no coupons for the free oil changes and was told they would be in contact with me. During my entire drive home, the car smelled of paint fumes, making me feel very nauseous. It's been 2 weeks and I still have not heard from anyone. If you are looking to purchase a brand new vehicle, especially an expensive high-end vehicle, I suggest you TAKE YOUR BUSINESS ELSEWHERE!

Ty Dale Sep 11, 2017

After conducting the research to lease a new vehicle, I decided on a Honda for value, reliability, quality, etc. I first visited a different Honda dealership to compare overall service & pricing between dealerships. The difference in customer service, pricing, "games", was night and day. I'll just say the "other" dealership did not impress me in the 2.5+ hours I spent with the Sales man. I knew which model, trim level, color combination, and options I wanted before I visited the dealership. I felt it was a simple sale for them, really. I wanted a basic trim level, no options, and a specific color combination for the right price. The other dealership's closest match was a different color combination, and even though I had made very clear that I was in no position to pay for "dealer add-ons" I felt patronized, when, the salesman presented the dealership's asking price for a vehicle I wasn't in love with in the first place. Then, he continued to press me to reveal the amount I was willing to put down as a down payment, and how much I was willing to pay for a monthly payment. I thanked him for his time, got up, and walked out of the dealership. Within a couple of hours I made my way to Autonation Honda Chandler for 'round 2'. What a difference! I walked in, was helped (not "attacked") by 1 sales individual, "Mason", and we promptly took a seat to discuss my desires for my visit. Within 10 minutes I was in the EXACT vehicle I wanted to test-drive (color combo & NO "dealer add-ons"). After the test-drive we sat down to talk 'numbers'. Fast-forward through a few back-and-forth trips by my sales man to the Finance Dept. Manager, and by the end of our time together (total time of a few hours), here's what I walked out with: the exact vehicle I wanted, at a down payment & monthly payment which I was "hopefully-expecting"), all with smiles on our end, as well as on the Dealer's side. Truly, exemplary service. My recommendation to the reader of this (very detailed) review, is to make up in your mind to visit a different dealership first, before coming here because you will see a vast difference in customer service and price... Or to save your time, just visit Honda of Chandler first and you'll get an amazing, if not the best deal.

AWDcrvOwner Jun 28, 2016

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